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Reviews of Hotel Preston Nashville Airport

3.5 out of 5
Hotel Preston Nashville Airport
733 Briley Pkwy, Nashville, TN

Reviews

7.4

Good

Rating 10 - Excellent. 59 out of 143 reviews" "
Rating 8 - Good. 26 out of 143 reviews" "
Rating 6 - Okay. 25 out of 143 reviews" "
Rating 4 - Poor. 18 out of 143 reviews" "
Rating 2 - Terrible. 15 out of 143 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Great place!
Stayed 4 nights in Apr 2024

10/10 Excellent

Bryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very spacious and the beds were extremely soft and comfortable. They had a bar and restaurant in the hotel, and a bar out by the pool. Will definitely highly recommend to anyone.
Stayed 1 night in May 2024

10/10 Excellent

ANGELA

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No
Stayed 1 night in May 2024

10/10 Excellent

Alman

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great
Stayed 1 night in May 2024

10/10 Excellent

Christian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and staff were friendly. Location is great if you’re looking for just a place to stay. There isn’t much nearby other than the airport!
Stayed 1 night in May 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel for the price best bang for your buck in Nashville.
Stayed 1 night in May 2024

6/10 Okay

Juanette, Liberty

there was a fire alarm that went off and we were ordered to evacuate, when we got to the front desk and asked about the evacuation we were told that it isn't a fire even after checkout am demanding a refund
Stayed 2 nights in May 2024

8/10 Good

Eric

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To clean property, spacious rooms, by staff and good looking bar. Only $10-$15 to Uber downtown. Has an airport shuttle for free. Couple fast food places and a gas station walking distance. Homeless in the area but they don't bother anyone.
Stayed 2 nights in May 2024

10/10 Excellent

Del Jean

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly
Stayed 1 night in May 2024
Response from Melvin on May 12, 2024
Thank you for your five-star review! We hope to host you again soon!

8/10 Good

DAMION

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Melvin on May 12, 2024
Thank you for your review.

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love Hotel Preston because it is close enough to get an affordable Uber to downtown but far enough from downtown that it’s not too pricey. It’s our favorite hotel to stay at when we go to Nashville and we have stayed many times. I highly recommend the hotel based on the rooms and the staff, really good bang for your buck!
Stayed 1 night in Feb 2024

6/10 Okay

Kelly

Traveled with group, Traveled with family
Disliked: Property conditions & facilities
Stayed here before about 5 years ago. It is definitely in need of some updating. Hallways smelled musty and the rooms need a renovation.
Stayed 1 night in May 2024

6/10 Okay

Carlee

Liked: Staff & service
Stayed 2 nights in May 2024
Response from Melvin on May 12, 2024
Thank you for your review.

4/10 Poor

Benjamin

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
The hotel staff were very nice.. bartender was great food was good and the entertainment at the bar was very good… room was horrible… door had to to be lifted to even begin to close .. toilet would not flush… room was very run down and not maintained… was worst hotel I have stayed in for many years
Stayed 1 night in May 2024
Response from Melvin on May 6, 2024
Thank you for sharing your feedback with us following your recent stay at our newly branded Marriott property. We are delighted to hear that you enjoyed the hospitality of our staff, the excellent service at the bar, and the quality of our food and entertainment.However, we were disheartened to learn about the issues you encountered with your room. Please accept our sincere apologies for any inconvenience this may have caused. Your comments regarding the condition of the room, including the door and toilet, have been brought to the immediate attention of our maintenance team to ensure that corrective measures are taken promptly.We understand the importance of providing comfortable and well-maintained accommodations for our guests, and we regret that we fell short of meeting your expectations in this regard. Please know that your feedback is invaluable to us as we continue to enhance our guest experience during our renovation process.We hope to have the opportunity to welcome you back in the future to showcase the improvements we are making and to provide you with the exceptional stay you deserve.

4/10 Poor

Olivia

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I was really hoping to like this hotel and thought it would be good as I knew they were under renovations so I was expecting a new room like in the pictures. Definitely not the case, It was like the landlord special happened aka they just painted & slapped some wall paper & new carpet down with furniture that doesn’t age well. The bathroom was by far the roughest part, the tubs enamel was coming off and there was no water pressure but the icing on top was the drop ceiling that was ONLY in the bathroom plus on top of that none of said drop ceiling tiles matched. The hallways reminded me of something from the shining. The outside looked rough too which I was expecting since they are renovating. The bar/lounge and entrance look nice though! and the staff was kind.
Stayed 1 night in Apr 2024
Response from Melvin on May 6, 2024
Thank you for sharing your feedback regarding your recent stay at our newly branded Marriott property. We sincerely apologize for any disappointment you experienced during your visit.We understand your expectations for a newly renovated room, and we regret that we fell short of meeting them, as we recently started the renovation process and are finishing up on the top floors, were the reno stated. Please know that your feedback regarding the condition of the room, including the bathroom issues, has been shared with our renovation team for immediate attention. We are committed to ensuring that all areas of our property meet the high standards expected of the Marriott brand.We are pleased to hear that you found our bar/lounge and entrance appealing, and that our staff provided you with kind and attentive service. Your positive comments are truly appreciated and will be shared with our team.We are continuously working to enhance our guest experience, and we hope to have the opportunity to welcome you back in the future to showcase the improvements we are making. If you would like to discuss your experience in more detail or if there is anything further we can assist you with, please do not hesitate to contact us directly.

10/10 Excellent

Kali

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Melvin on May 4, 2024
Kali, Thank you for your five-star review. We hope to see you again soon!

10/10 Excellent

conrad

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place… they have construction going on and in upper floor. My room had a hole at the bottom you could almost put your hand under…. Looks like it was patched… The checkin attendant said that the construction was taking care of all that kind of stuff.
Stayed 2 nights in Apr 2024
Response from Melvin on Apr 28, 2024
Conrad, Thank you for you five-star review! Although we're dishearten to learn about the few hiccups you experienced during your stay we're pleased to learn that you were made aware of our chances that's coming along with the renovation. We hope to have you back post renovation, for you to enjoy the full Preston experience.

10/10 Excellent

Autumn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to be near the airport and tucked away so if you are a more private person this is perfect! Staff were friendly and have excellent suggestions for local food fare.
Stayed 1 night in Apr 2024
Response from Melvin on Apr 28, 2024
Autumn, Thank you for your five-star rating! We are delighted to hear that you had a great stay and that our location was perfect for your needs. Your satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. We weclome you back to stay with us the next time you're in the music city.

10/10 Excellent

Allison

Traveled with partner
Liked: Amenities
A great stay and perfect location
Stayed 2 nights in Apr 2024
Response from Melvin on Apr 28, 2024
Allison, Thank you for your five-star review. We're excited to hear you enjoyed your stay and found our lacation accomodating. We hope to see you again soon!

6/10 Okay

Allison

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Melvin on May 4, 2024
Allison, thank you for your review.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
My favorite place to stay when going to Nashville
Stayed 1 night in Apr 2024
Response from Melvin on Apr 24, 2024
Steven, thank you so much for your review. We're delighted to learn that you continuously enjoy your stay with us. We're looking forward to you next awesome visit!

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Melvin on Apr 24, 2024
Tereasa, thank you for you five-star review! Please come back to visit wiith us soon!

6/10 Okay

Kimberly

Stayed 1 night in Apr 2024
Response from Melvin on May 12, 2024
Thank you for your review.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Melvin on Apr 20, 2024
Angela thank you for your five-star review! Please come back to visit us again soon!

6/10 Okay

Alicia

Traveled with family
Liked: Staff & service, amenities
The location was convenient. The walls are paper thin, so we were able to hear everything in the halls, as well as the rooms near, above, and below us. Were also able to hear the traffic from outside. Bed was comfortable, and the staff was excellent.
Stayed 2 nights in Apr 2024
Response from Melvin on Apr 17, 2024
Thank you for choosing to stay at our newly branded Marriott property and for taking the time to share your feedback. We are pleased to hear that you found our location convenient and that you were satisfied with the comfort of your bed and the excellent service provided by our staff. We apologize for the noise disturbances you experienced during your stay. We understand that noise can significantly impact your overall experience, and we are actively working to address this issue. As part of our ongoing renovations, we are exploring ways to improve soundproofing in our rooms to ensure a more peaceful stay for our guests. Your feedback is invaluable to us as we strive to enhance our guests' experience, and we appreciate your understanding during this time of transition. If you have any further comments or suggestions, please do not hesitate to contact us directly. We hope to have the opportunity to welcome you back in the future and provide you with an improved stay.

2/10 Terrible

Tony

Stayed 1 night in Apr 2024
Response from Melvin on May 6, 2024
Tony, thank you for your review. We wish that we had more information about your stay, that prompt this score. If you should have any questions, please reach out to us directly. Thank you for staying with us.

8/10 Good

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was sufficient for the stay I needed, however, I would not recommend the property because of location.
Stayed 2 nights in Apr 2024
Response from Melvin on Apr 13, 2024
Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you found our property sufficient for your needs.Although the property is located minutes from the Nashville airport and 15 minutes from the downtown area, understand that the location is an important aspect of the overall guest experience, and we regret that it did not meet your expectations. We appreciate your feedback and hope to welcome you back in the near future.

6/10 Okay

Jose

Traveled with partner
Liked: Staff & service, amenities
Not a bad stay.
Stayed 2 nights in Apr 2024
Response from Melvin on Apr 13, 2024
Thank you for taking the time to share your feedback with us. We are glad to hear that you had a satisfactory stay overall.If you have any further comments or suggestions for improvement, please feel free to share them with us. We value your feedback and hope to welcome you back in the future for an even better experience.

8/10 Good

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at the Preston Nashville Tennessee hotel and overall had a pleasant experience. The rooms were clean and the staff were friendly and accommodating. However, one major downside was the parking situation. The parking lot fills up quickly, forcing guests to either return early or rely on alternative transportation like Uber to avoid losing their spot. This inconvenience detracted from an otherwise enjoyable stay.
Response from Melvin on Apr 13, 2024
Thank you for sharing your recent experience at the Preston Nashville Tennessee hotel. We are pleased to hear that you found our rooms clean and our staff friendly and accommodating. Providing a comfortable and enjoyable stay for our guests is our top priority, and we are glad that we could contribute positively to your visit.We apologize for the inconvenience you experienced with our parking situation. We understand the frustration that comes with limited parking availability, and we appreciate your patience and understanding. Please know that we are actively working on solutions to alleviate this issue and improve the parking experience for our guests.In the meantime, we encourage guests to explore alternative transportation options like Uber or Lyft, and we are happy to assist with arranging transportation if needed.Your feedback is invaluable to us as we strive to enhance our services and facilities. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.If you have any further comments or suggestions, please do not hesitate to reach out to our guest relations team.

8/10 Good

Ronald

Liked: Staff & service
N/A
Stayed 1 night in Apr 2024
Response from Melvin on Apr 13, 2024
Thank you for your review! We're pleased to learn that you enjoyed your stay. Please come back to visit us again!

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service
Very convenient and it has a boutique hotel feel at a less expensive rate
Stayed 1 night in Apr 2024
Response from Melvin on Apr 13, 2024
Thank you for sharing your wonderful feedback with us! We are thrilled to hear that you enjoyed your stay and found our hotel to be convenient and offering a boutique feel at a great value.Providing a comfortable and enjoyable experience for our guests is our top priority, and we are delighted that we were able to exceed your expectations. Your kind words serve as motivation for our team to continue delivering exceptional service.We hope to have the pleasure of welcoming you back soon for another fantastic stay.

10/10 Excellent

Kevin

Stayed 1 night in Apr 2024
Response from Melvin on Apr 28, 2024
Kevin, thank you for your five-star review! We hope to have you back soon!

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service! The bartender was fun!
Stayed 1 night in Mar 2024
Response from Melvin on Apr 4, 2024
Thank you for your kind words and for taking the time to share your experience with us! We're delighted to hear that you enjoyed the friendly service and had a great time with our bartender.Providing exceptional service is at the heart of what we do, and it's always rewarding to receive such positive feedback. We'll be sure to pass along your compliments to our bartender and the rest of the team.We look forward to welcoming you back soon for another enjoyable visit!

10/10 Excellent

Shelby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Melvin on Mar 26, 2024
Thank you for your five-star review! We appreciate your feedback and hope to see you again soon!

2/10 Terrible

Garnet, Backus

Disliked: Cleanliness, staff & service
Check in took 45 minutes. She spent 45 minutes taking care of two people from midnight until 12:45 a.m. while a bunch of people waited. There were probably 20 people waiting. Eight people in our group with four small children. Worst check in experience ever!!! Beds were nice though.
Stayed 1 night in Mar 2024
Response from Melvin on Mar 26, 2024
Garnet, thank you for taking the time share your experience with us. We are sorry to hear you didn't have a pleasant check -in experience. We are working hard to add more friendly/smiling faces to our team to better service our guest on sold out city nights. We will use this feedback to enhance our guest experiences in the future. We hope to have the opportunity to service you again in the future.

10/10 Excellent

Rose

Stayed 1 night in Mar 2024
Response from Melvin on Apr 13, 2024
Rose, Thank you for five-star review! We're please to learn you enjoyed your stay with us. Please come back to visit us again soon!

10/10 Excellent

Wilma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable beds
Stayed 1 night in Mar 2024
Response from Melvin Bass on Mar 17, 2024
Wilma, thank you so much for for your 5-star review We hope to see you again soon!

10/10 Excellent

michael, Culleoka

Traveled with partner
Liked: Cleanliness, staff & service
Currently going through renovations which is inconvenient like getting ice.
Stayed 1 night in Mar 2024
Response from Melvin Bass on Mar 17, 2024
Michael, thank you so much for for your 5-star review We hope to see you again soon!

6/10 Okay

Eric, Memphis

Traveled with partner
Liked: Cleanliness
It's a great hotel. Hopefully will be better once the renovation is completed. Stay was good, but will likely wait until improvements are made before visiting again.
Stayed 3 nights in Mar 2024
Response from Melvin Bass on Mar 17, 2024
thank you so much for your review We hope to see you again post renovations.

8/10 Good

Braydon, Chattanooga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Melvin Bass on Mar 12, 2024
Braydon, thank you for your review!

10/10 Excellent

Alice

Stayed 8 nights in Feb 2024
Response from Roni on Mar 9, 2024
Alice, Thank you for taking time to review your stay. I'm thrilled to see that you enjoyed your time with us! I will share those 5 Stars with my awesome Team! We look forward to seeing you the next time your travels bring you our way!

10/10 Excellent

Alice

Stayed 5 nights in Feb 2024
Response from Roni on Mar 9, 2024
Alice, Thank you for taking time to review your stay. My awesome Team & I strive to provide a great Guest experience & are thrilled to see those 5 Stars! We look forward to seeing you the next time your travels bring you to our beautiful city!

6/10 Okay

Sharon

Stayed 1 night in Feb 2024
Response from Melvin on Mar 26, 2024
Thank you for your review.

6/10 Okay

Shelia

Traveled with partner
Liked: Cleanliness, staff & service
Everything was good except having to wait at airport for an hour for the hotel shuttle.
Stayed 2 nights in Feb 2024
Response from Roni on Mar 9, 2024
Sheila, Thank you for taking time to review your stay. I'm sorry to hear that you had some shuttle issues. We are working on a better procedure. We hope that you will stop back in next time your travels bring you to our beautiful city.

4/10 Poor

Zane

Disliked: Cleanliness, amenities, property conditions & facilities
Lady bugs everywhere and shower was dirty
Stayed 2 nights in Feb 2024
Response from Roni on Mar 9, 2024
Zane, Thank you for taking time to review your stay. I'm sorry to hear that you had to deal with those pesky ladybugs! They are extremely thick this time of year. Please know that we are working on the issue. We hope that you will stop back in the next time your travels bring you our way.

8/10 Good

Donald

Traveled with family
Liked: Cleanliness, staff & service
I know this property is under renovation so I hope they replace room lamps with usb & electric plugs for more convenience!!! Very few plugs in the room & the toilet seat was broken. Desk clerk told us the shower had shampoo & soap dispensers...NO!!! 3 people sharind 1 soap & 1 shampoo!!
Stayed 1 night in Feb 2024
Response from Roni on Mar 9, 2024
Donald, Thank you for taking time to review your stay. I'm sorry to hear that we didn't quite meet your expectations. We appreciate your patience & understanding while we work hard to bring our Guests a fresh, new Hotel Preston Nashville Airport! And yes....all of those issues you experienced are on the list! We look forward to seeing you the next time your travels bring you our way & hearing your thoughts on our renovation progress!

2/10 Terrible

ryan

Stayed 1 night in Feb 2024
Response from Melvin on Mar 26, 2024
Ryan thank you for review we appreciate you taking the time to leave a review. We wish that we had a bit more information of your experience, so we could use your feedback to improve our service for future guest. We hope to have the opportunity to service you again in the future.

6/10 Okay

Tabitha

Liked: Cleanliness, room comfort
Just ok
Construction noise at 8:30 in the morning. The doors slam so you can hear doors slamming anytime of day or night. I like the late check out and convenience to the airport.
Stayed 2 nights in Feb 2024
Response from Roni on Mar 9, 2024
Tabitha, Thank you for taking time to review your stay. I'm sorry to hear that we didn't quite meet your expectations this time. We appreciate your patience & understanding while we work hard to bring our Guests a fresh, new Hotel Preston Nashville Airport. We look forward to seeing you the next time your travels bring you our way & hearing your thoughts on our renovation progress.

10/10 Excellent

Julie

Liked: Staff & service, property conditions & facilities
2nd time staying here. Love the staff. Excellent apps at the bar and entertaining bartender. The price is right and rooms are great.
Stayed 1 night in Feb 2024
Response from Roni on Mar 9, 2024
Julie,Thank you for taking time to review your stay. It was great seeing you all again! I will share those 5 Stars with my awesome Team! We look forward o the next visit!

8/10 Good

Dalton

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Roni on Mar 9, 2024
Dalton, Thank you for taking time to review your stay. I'm thrilled to see that you enjoyed your time with us. We look forward to seeing you the next time your travels bring you our way!