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라마다 바이 윈덤 샌디에이고 내셔널 시티 여행 후기

3 out of 5
라마다 바이 윈덤 샌디에이고 내셔널 시티
700 National City Blvd, National City, CA

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 113개 이용 후기 중 40개" "
평점 8 - 좋아요. 113개 이용 후기 중 21개" "
평점 6 - 괜찮아요. 113개 이용 후기 중 20개" "
평점 4 - 별로예요. 113개 이용 후기 중 14개" "
평점 2 - 너무 별로예요. 113개 이용 후기 중 18개" "

6.8/10

청결 상태

7.4/10

직원 및 서비스

6.6/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

6.6/10

친환경

이용 후기

4/10 - 별로예요

Linda

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Noisy, bugs
2024년 5월에 2박 숙박함
답변 제공: Management 님, 2024년 5월 24일
Good Day Mrs. Bayard,Sorry we did not meet your expectations. yes we do have live entertainment Thurs thru Sunday. I'm not sure that is what you are referring to. We have a weekly Preventive Maintenance program so any bugs would be an definite anomaly. Please contact me directly next time to ensure guest satisfactionBest Regards

4/10 - 별로예요

Nichole

별로예요: 청결 상태, 숙박 시설 상태 및 시설
I guess you can say you get for what you pay for. Inside the room is old and not so great. The air conditioning did not work. At first we had to call maintenance and then we turned it on and it did not cool. We were hot all night.
2024년 5월에 1박 숙박함
답변 제공: Management 님, 2024년 5월 14일
Dear Nicole, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better.Best Regards

10/10 - 훌륭해요

Tyrone

2024년 4월에 2박 숙박함
답변 제공: Management 님, 2024년 5월 24일
Excellent Tyrone, Thank you!

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Management 님, 2024년 4월 27일
Good Day Mrs. Seapno,Thank you for your kind words.

2/10 - 너무 별로예요

Conner

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Joke of a hotel, walked into bed bugs, cigarette holes in sheets, no microwave, no TV remote, no comforter, and a broken chair. Hotel smelled of urine in every halfway. Staff has 0 accountability and is trained to escalate guest issues rather then solve them. I travel monthly for work and have never had such an horrible experience. Avoid WASTING money at this establishment at ALL costs.
2024년 4월에 3박 숙박함
답변 제공: Management 님, 2024년 4월 27일
Thank you for your feedback...........

8/10 - 좋아요

Jose

2024년 4월에 1박 숙박함
답변 제공: Management 님, 2024년 5월 14일
Thank you so much for sharing your feedback!Best Regards

6/10 - 괜찮아요

Nallely

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
No había toallas de baño, solamente una vez nos las cambiaron y nos dijeron que no había toallas en mi estancia de 6 noches por que había mucha gente hospedada. Muy mal.
2024년 4월에 5박 숙박함
답변 제공: Management 님, 2024년 4월 20일
Good Day Nallely,Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and Management will look into the matter internally. I ensure you we’ll do better.Best Regards

10/10 - 훌륭해요

Anna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a lovely view of the waterfront and the service was great!
2024년 1월에 1박 숙박함
답변 제공: Management 님, 2024년 4월 6일
Excellent!! I will share this with the team.Thank you Anna.

8/10 - 좋아요

Keela

좋아요: 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Management 님, 2024년 4월 6일
Good Day Mrs. Ear,I'm so happy to hear you were please with your stay here with us. We look forward to having you back hopefully soon.Best Regards

2/10 - 너무 별로예요

Ken

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The building looked huge from the freeway. Looked like a reputable place. Up close the building was run down. Dirty, graffiti all over. The parking lot was covered but there were homeless individuals inside. We asked if we needed a parking permit. We were told it was not We felt unsafe. the clerk checking us in was more interested in a karaoke event happening in the lobby than us. We got to our room and the noise from the freeway was so loud. There was a note on the door that we had to be gone from 11-3:00 because they were exterminating for roaches. they did not disclose this at check in we learned it from the note taped to the door. The room itself was clean. However there was no shampoo or toiletries in the bathroom. Something you just kinda expect. The bathtub was clean but the fixtures were water stained and old. The beds suited their purpose. The sheets smelled weird it might have been an unfamiliar fabric softener so I’d chalk that up to my own sensory issues. In the morning we could see light coming through the door frame there was a good 1/8 inch gap around the door. Now wonder the room was so noisy. We got out of the room and went about our day. We said nothing about the state of our room. We just went about our day. We received a phone call at 12:30 telling us that our stuff had been moved and that we could pick up our new keys when we got back to the hotel. I felt unsafe. It felt light a housing project rather than a hotel.
2024년 3월에 2박 숙박함
답변 제공: Management 님, 2024년 3월 24일
Good Day Mr. Cheney,First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. Best Regards

4/10 - 별로예요

Ying Yu

아이를 동반한 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Interesting experience but to avoid if possible. We stayed there for five nights. The tissue/Kleenex ran out after the first night and was neve replenished. It is an unbelievable story that Front Desk/House Keeping did not have any more tissue/Kleenex. Every night we had to ask for towel and would get only one except the second to the last night where there was none. We were told residents keep taking towels. Who would take towels that are paper thin? Not sure if it is common now in the San Diego area but this hotel does have quite a interesting group of residents. In the middle of every night, we could hear loud noise from dirt bike drag racing, and loud colorful language, aka, swear words, being used by some residents having a discussion outside our room.
2024년 3월에 5박 숙박함
답변 제공: Management 님, 2024년 3월 24일
Good Day Mr. Liu,Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.Best Regards

4/10 - 별로예요

Maggie

2024년 3월에 5박 숙박함
답변 제공: Management 님, 2024년 4월 6일
Good Day Maggie,We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll commit to doing better. Thank you for sharing this feedback.Best Regards

2/10 - 너무 별로예요

Ivan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Management 님, 2024년 3월 16일
Good Day Chairez,I'm so sorry we didn't meet your expectations during your last stay here with us. Is there anything in detail you can share with us to help us better understand where we can improve? Feel free to let us know.

6/10 - 괜찮아요

Jimmy

별로예요: 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Management 님, 2024년 3월 1일
Thank you for your feedback with us. Is there anything specific you would like to share? Let us know how we could make this 3 into a 5 star review.Best Regards

6/10 - 괜찮아요

IRENE

2024년 2월에 3박 숙박함
답변 제공: Management 님, 2024년 2월 18일
Good Day Mrs. Gacheru,Thank you for sharing this feedback with us. Sorry we feel short of reaching our 5 of 5 goal with you. Please feel free to share more detail at anytime so we can get to the heart of how we can better serve you and meet your expectations in the future.Best Regards

10/10 - 훌륭해요

Anna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was able to get me and extended family 5 rooms on the same floor, and they gave us keys just in time for a lovely sunset. The people at the front desk were so friendly on the phone and in person. We also enjoyed their evening of karaoke downstairs at their bar.
2024년 1월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 17일
Thank you Mrs. Brown for your wonderful feedback. We strive each and every day to pass our guest expectations. We look forward to having you back with us again hopefully soon.Best Regards

2/10 - 너무 별로예요

Austini

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This location was disgusting. There were roaches in our room. Area was not nice. Very disappointed in my stay.
2023년 12월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 13일
Good Day Mrs. Ramirez,Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.Best Regards

10/10 - 훌륭해요

Felipe

2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 13일
Thank you Mr. Torres, It's our honor to serve you sir!Best Regards

8/10 - 좋아요

Joel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Street Ladies of the Night are Still very active !!
2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 6일
Good Day Mr. Bond,Thank you!Best Regards

10/10 - 훌륭해요

Nyla

2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 5일
Good Day Nyla,Thank you so much for this feedback. I will share this with the team. Pease advise me of you next stay so I can personally ensure everything continues to meet your expectations. Best Regards

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The bed covers has large stains on them. The AC didn't work, using the fan only made the room stuffy and increased the temperature even more . The were no towels at all, had to ask for them
2024년 1월에 2박 숙박함
답변 제공: Management 님, 2024년 2월 4일
Good Day Ma'am/Sir,We appreciate you bringing this matter to our attention, and we will thoroughly investigate and address the concerns. We will use this feedback as an opportunity to improve our amenities. We understand the impact this had on your evening, and we sincerely apologize for any inconveniences.Best Regards

10/10 - 훌륭해요

Veronica

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Staff was really great. I appreciate great customer service.
2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 4일
Good Day Mrs. Escobedo,Thank you so much for your feedback about the staff and customer service. We strive everyday to give all of our guest the same 5 of 5 service as well so if you know anyone coming to the area feel free to recommend us and know they will receive the same great service as you did.Warmest Regards

8/10 - 좋아요

Andre

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy to check in and out, Nice clean room with the light’s already on , Coming in, Excellent view of the bay. Though I didn’t ask, Would have been nice to get some sort of receipt or any kind of paperwork of the transaction. Other than that, Everything was good.
2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 3일
Good Day Mr. Ebipane,Thank you so much for your kind words. I will make sure the front desk is aware of your appreciation of the ease of check in and out. We look forward to having you back here with us again hopefully soon.Best Regards

6/10 - 괜찮아요

Martin

출장 여행
별로예요: 숙박 시설 상태 및 시설
A/C was inoperable my entire stay. Parking is cheap. Room is fairly clean but furniture and equipment is old.
답변 제공: Management 님, 2024년 2월 2일
Good Day Mr. Martinez,Thank you for your feedback. Parking is normally 15 per night. We take significant pride in our cleanliness. The Hotel was built in 1989 and renovated in 2019. Best Regards

4/10 - 별로예요

MARK

출장 여행
별로예요: 편의 시설/서비스
They had the air conditioner turned off and I couldn't sleep in 73 degrees temperature
2024년 1월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 2일
Good Day Mr. Osborn,I'm so sorry to hear you couldn't sleep on your last stay here with us. Your input is very important to us. I will bring this up in the next management meeting.

6/10 - 괜찮아요

Elizabeth

2024년 1월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 2일
Thank you for your feedback. We take your feedback very seriously and will follow up on the reservation to see what we could have done better to serve you. On your next stay please see Management in regards to you personal preferences so we can maximize your experience with us. Best Regards

4/10 - 별로예요

Charles

별로예요: 직원 및 서비스, 객실의 편안함
Warm and uncomfortable
Room was miserable to sleep in. 3 tiny pillows for a king bed and the room was 77-80° all night long. I asked the front desk about the ac being broke and was told they disable it in the winter. Microwave was rusted and dirty and missing parts. Room otherwise was clean and the downstairs cafe was decent. They seem to only have one receptionist on duty at a time so multiple long waits to be helped.
2024년 1월에 2박 숙박함
답변 제공: Management 님, 2024년 2월 1일
Good Day Mr. Brockmann,I'm so sorry we were not able to meet your expectations during your stay. We value you choosing us and will share your feedback with the team.

10/10 - 훌륭해요

Edward

2024년 1월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 22일
Excellent!!! Thanks you Mrs. Elias,

8/10 - 좋아요

Clarissa

2024년 1월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 28일
Good Day Mrs. Torrontegui,You are amazing!!! Thank you soooooo much for sharing. :)Best Regards

2/10 - 너무 별로예요

Sophia

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 25일
Good Day Mrs. Graciano,Your feedback is essential, and we deeply regret that we did not meet your expectations. Please be assured that we take your concerns seriously. I wish we had more details to follow up on but I assure you 2out of 10 is not our norm or standard. Please know as with each guest you are extremely important to us.Best Regards

6/10 - 괜찮아요

MARIA DEL CARMEN

가족 여행
좋아요: 직원 및 서비스
별로예요: 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 25일
Good Day Mrs. Valencia,Thank you for sharing your rating with us. It looks like there are some things we could have done better. You can always feel free to share more details with us so we can improve in expectations.Warmest Regards

2/10 - 너무 별로예요

mukeun

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Management 님, 2024년 1월 25일
Good Day Mr. Chee,I am so sorry we did not meet your expectations. We will continuously strive to improve our services. I can assure you whatever the issue may have been it was an anomaly. I will follow up with the team on what may have went wrong and most important what we can do to improve.Best Regards

8/10 - 좋아요

Maximiliano

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Nice Check in, but they dont accept cash
2024년 1월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 23일
Good Day Mr. Rivera,Thank you for your 4 out of 5 review. We appreciate it so much and look forward to getting 5 out of 5 on your next stay here with us.Best Regards.

10/10 - 훌륭해요

Consuelo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 23일
Thank you Consuelo for your 10 of 10 posting. We strive to give our guest the satisfaction they deserve. Please know we appreciate you choosing us for you most recent stay here with us.Best Regards

10/10 - 훌륭해요

Romeo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2024년 1월에 2박 숙박함
답변 제공: Management 님, 2024년 1월 19일
Good Day Romeo,Thank you for choosing us for your last stay here with us. We look forward to having you here again soon.Best Regards

8/10 - 좋아요

Florencio 님, Union City

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love having fridge and microwave inside the room . But needs to map and clean the room more .
2024년 1월에 2박 숙박함
답변 제공: Management 님, 2024년 1월 18일
Good Day Florencio,Thank you so much for this feedback. We loved having you here the last couple of days. I will definitely follow up with the team on your recommendation. We appreciate you sharing your time here with us and look forward to seeing yo again soon.Warmest Regards

10/10 - 훌륭해요

Helen

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff.
2024년 1월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 18일
Good Day Helen,You are so kind.... The staff really appreciates your thoughts. Moving forward please consider us your home away from home.Warmest Regards

10/10 - 훌륭해요

Shukri

좋아요: 청결 상태
2024년 1월에 4박 숙박함
답변 제공: Management 님, 2024년 1월 18일
Good Day Shukri,Thank yo so much for sharing your stay experience with us. We look forward to your next stay here at Ramada.Best Regards

2/10 - 너무 별로예요

Rafael

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Kenneth 님, 2024년 1월 13일
Rafael, we are in constant upgrading of the hotel. For your next trip in San Diego, allow us to be a part of the experience & allow us to customize your stay. :)

2/10 - 너무 별로예요

Vincent

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place is a dump. Drug addicts, Prostitutes and homeless everywhere. Not dirty, filthy disgusting. Road noise made ear plugs necessary to sleep. Roaches in the room. Air conditioning unit in room sounded like a jet engine, Changed rooms three times to find one that was quiet enough to sleep in. Only positive was the front desk clerk. That was very helpful with my displeasure. But ultimately things were out of his control regarding the conditions. Do not stay here under any Circumstances.
2024년 1월에 4박 숙박함
답변 제공: Kenneth 님, 2024년 1월 13일
Hi Vincent, we apologize your stay was not up to the standard we offer. We want to make you aware the Ramada is currently under a new management & we are working everyday to make all of our guests' experience a 5 out of 5. Please allow us to be part of your next trip in San Diego & let any of our staff on property any way we can improve your stay.

6/10 - 괜찮아요

Danny

가족 여행
좋아요: 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Kenneth 님, 2024년 1월 12일
Danny, thank you so much for your review. We appreciate your review. Allow us to be part of your next stay at the Ramada Inn & let any of our staff know how can we make your stay a 5 out of 5. :)

2/10 - 너무 별로예요

Perry

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were extremely disappointed in this stay. It was our first time, and we will not go back or recommend the Ramada Inn in National City. My friend traveling with me woke up with at least a dozen small bites on her arms and neck. We submitted a bed bug incident report through the manager Reggie, but we have not heard from Ramada Inn since. Other problems at the hotel were broken treadmills in the fitness room and a broken climate control system in the whole building. We turned off the room thermostat, but it still was so hot that we didn't sleep well. The inside temperature was at least 15 degrees warmer than outside, so we frequently opened the door and window for fresh air. Also, on both New Year's Eve and New Year's Day, there was reduced housekeeping and the restaurant/room service was closed. The hotel did not warn us about any of this either when we made the reservation or checked in. We would have reconsidered other options if we knew. One reason we chose this location over others was because it appeared to be close to the public trolley stop. When we arrived, we found out that the walk to the trolley is an unsafe area that many locals won't walk. We paid for more Uber and Lyft rides than we had planned to avoid walking in the area after dark. If you do bring a car, the hotel will charge a daily fee to use their parking lot. Another reason we chose this hotel were the photos of a billiard table, which they do not have. The photos are inaccurate.
답변 제공: Management 님, 2024년 1월 11일
Dear Katelyn,First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. Our sincerest apologies for any inconveniences you may have incurred.

10/10 - 훌륭해요

sheila

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love the front desk people there so helpful and bar attention was nice
2024년 1월에 2박 숙박함
답변 제공: Management 님, 2024년 1월 11일
Thank you!

8/10 - 좋아요

Carlos

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The fact that they now require you to pay for parking. Parking should be free for a mid level suburban hotel.
2023년 12월에 7박 숙박함
답변 제공: Management 님, 2024년 1월 11일
Your thoughts are important to us. Management has been advised.Thank you Carlos!

6/10 - 괜찮아요

Amy

좋아요: 직원 및 서비스
별로예요: 객실의 편안함
Things they DON'T TELL YOU!
Got see navy boats. Was on 10 floor. But no air/heat was working. Bed was hard, for 1 night. Shower was not great. But i did work. Thing you need to know; $250.00 hold on credit card, parking not free, $19.00 a night. Breakfast not free. $20 a person and taxes on top. So over you paying $500.00 one 1 night. Not in a Hilton, but not great model. Not sure we want to be back, got check out 11:59am. Haha!
2023년 12월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 11일
Thank you for your feedback. We will work to be more transparent moving forward.Best Regards

6/10 - 괜찮아요

Enrique

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Management 님, 2024년 1월 11일
Thank you

6/10 - 괜찮아요

Boni

가족 여행
별로예요: 숙박 시설 상태 및 시설
Estaba “limpio” pero le hace falta mucho mantenimiento, el clima no funcionaba y se calentaba mucho el cuarto
2024년 1월에 2박 숙박함
답변 제공: Management 님, 2024년 1월 11일
Good Day Boni,Thank you for sharing this with us. It will be addressed ASAP.Best Regards

10/10 - 훌륭해요

Juan Jose

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 11일
Thank you

10/10 - 훌륭해요

Guillermo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Kenneth 님, 2024년 1월 8일
Thank you so much for your review Guillermo. This will help us reflect our amazing service

10/10 - 훌륭해요

Aradom

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 1일
Good Day Mr. Gebreegziabher, Thank you for sharing your feedback sir. I look forward to sharing this with the team and having you back with us soon.Best Regards