디럭스 스위트, 퀸사이즈침대 2개, 금연 | 고급 침구, 책상, 노트북 작업 공간, 다리미/다리미판

라 퀸타 인 & 스위트 바이 윈덤 뉴헤이븐 여행 후기

2.5 out of 5

이용 후기

5.4
평점 10 - 훌륭해요. 1008개 이용 후기 중 171개" "
평점 8 - 좋아요. 1008개 이용 후기 중 136개" "
평점 6 - 괜찮아요. 1008개 이용 후기 중 160개" "
평점 4 - 별로예요. 1008개 이용 후기 중 220개" "
평점 2 - 너무 별로예요. 1008개 이용 후기 중 321개" "

5.4/10

청결 상태

6.8/10

직원 및 서비스

5.2/10

편의 시설/서비스

4.8/10

숙박 시설 상태 및 시설

5.6/10

친환경

이용 후기

4/10 - 별로예요

Pete

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stayed 5 nights, 2 of those nights we had to re-program the keys since they didn't function. One day we came back after housekeeping finished and the door was not fully closed/locked. Fridge leaked. Shower curtain rod loose. AC barely functioned. Free breakfast was not up to LaQuinta standards, very sparse. Room smelled.
2024년 5월에 5박 숙박함

2/10 - 너무 별로예요

Laura

가족 여행
Dopo un viaggio di 18 ore alla reception ci hanno chiesto 50 euro per fare il check-in anticipato, e nessuna possibilità di lasciare un piccolo bagaglio in deposito. Pessima accoglienza, e nessuna disponibilità. Camera a dir poco mediocre, calorifero con muffa in bella evidenza. Colazione sotto al limite di accettabilità.
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

KYUNGSUK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Justin

좋아요: 편의 시설/서비스
Ice hotel
2024년 5월에 1박 숙박함
답변 제공: AGM 님, 2024년 5월 20일
Thank you for taking the time to leave a review. Our guests' feedback is very valuable to us. I'm so glad that you enjoyed your stay! We hope to see you again soon!

8/10 - 좋아요

Megan 님, Hanson

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stayed overnight while traveling through the area. Clean but no frills.
2024년 5월에 1박 숙박함
답변 제공: AGM 님, 2024년 5월 20일
Thank you for taking the time to leave a review. Our guests' feedback is very valuable to us as we wish to continue to strive to provide better and better guest experiences!

8/10 - 좋아요

Andy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet area
2024년 5월에 6박 숙박함
답변 제공: AGM 님, 2024년 5월 20일
Thank you for taking the time to leave a review. I am so glad that you found the area to be quiet. We thank you for choosing La Quinta Inn & Suites, New Haven, and we hope to see you again!

10/10 - 훌륭해요

Tan 님, Irvine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The biggest pros about this hotel is that it is very close to Yale campus, affordable, has decent complimentary breakfast. A couple years ago, it was very run down, but after recent total renovation, it is now clean, new, very decent.
2024년 5월에 2박 숙박함
답변 제공: AGM 님, 2024년 5월 13일
We appreciate your comments regarding your recent stay at the La Quinta Inn & Suites New Haven. We always enjoy hearing about the positive experiences our guests have at our hotels.

4/10 - 별로예요

Caitlyn

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함
답변 제공: AGM 님, 2024년 5월 13일
I'm sorry that you were unhappy with your stay. We will continue to make improvements and hope you'll give us the chance to better serve you in the future.

10/10 - 훌륭해요

Mizanur

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: AGM 님, 2024년 5월 13일
We appreciate your feedback regarding your recent stay at the La Quinta Inn & Suites New Haven. We always enjoy hearing about the positive experiences our guests have at our hotels.

8/10 - 좋아요

Evans

2024년 5월에 1박 숙박함
답변 제공: AGM 님, 2024년 5월 14일
Thank you for taking the time to leave a review. We always like to hear about our guests' experiences so that we can continue to provide better and better service. Thank you for choosing La Quinta and we hope to see you again soon!

4/10 - 별로예요

april

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
No one at the front dest to check out. There was worker that was an old guy watching TV on his phone in a corner that told my husband to not bother him an leave him alone instead of getting the worker for the front desk so we could check out.
2024년 5월에 1박 숙박함
답변 제공: AGM 님, 2024년 5월 13일
I am sorry that you weren't assisted better during your stay, and I will be addressing the issue to ensure that it does not happen again. Thank you for letting us know.

8/10 - 좋아요

Santosha

가족 여행
Still being renovated
2024년 5월에 1박 숙박함
답변 제공: AGM 님, 2024년 5월 11일
Thank you for taking the time to leave a review, and thank you for choosing La Quinta Inn & Suites, New Haven. We hope to see you again soon!

10/10 - 훌륭해요

Jian Cheng

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
😀
2024년 5월에 1박 숙박함
답변 제공: AGM 님, 2024년 5월 7일
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham New Haven. It is always a pleasure to receive positive feedback.

2/10 - 너무 별로예요

Tanios

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Terrible
2024년 4월에 1박 숙박함
답변 제공: AGM 님, 2024년 5월 6일
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham New Haven. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address any problems and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 - 별로예요

Shufeng

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Terrible surroundings, noisy and dirty
2024년 5월에 1박 숙박함
답변 제공: AGM 님, 2024년 5월 6일
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham New Haven. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 - 훌륭해요

Felix

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Cool
2024년 5월에 2박 숙박함
답변 제공: AGM 님, 2024년 5월 6일
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham New Haven. It is always a pleasure to receive positive feedback.Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

4/10 - 별로예요

Aleksandra

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
very unclean, dirty sheets, bathroom and shower we’re disgusting
2024년 5월에 1박 숙박함
답변 제공: AGM 님, 2024년 5월 6일
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham New Haven. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you did not find your room accommodation to be as clean as you would have liked it. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 - 좋아요

Justin

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스
Very easy stay convenient to highway for travel and business
2024년 4월에 1박 숙박함
답변 제공: AGM 님, 2024년 5월 6일
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham New Haven. It is always a pleasure to receive positive feedback.I am particularly pleased that you found the hotel's location to be convenient. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations.We will give serious consideration to your feedback about the availability of drinking water, and we appreciate you letting us know!Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 - 괜찮아요

Gary

출장 여행
Hair dryer did not work. Coffee at breakfast was terrible. Attached restaurant was closed.
2024년 4월에 2박 숙박함
답변 제공: AGM 님, 2024년 4월 29일
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham New Haven. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your hair dryer didn't work and that you did not enjoy breakfast. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 - 괜찮아요

Eric

연인과의 여행
This hotel is in a great location right off the highway. Beds were not that great but the staff is wonderful.
2024년 4월에 2박 숙박함
답변 제공: AGM 님, 2024년 4월 27일
Thank you so much for taking the time to share your experience at the hotel. I will share your positive feedback with the team. I am sure they will be encouraged! As for the beds, we are currently in the process of installing all new boxsprings and mattresses in every room!

10/10 - 훌륭해요

E

2024년 4월에 1박 숙박함
답변 제공: AGM 님, 2024년 4월 27일
Thank you for your review. We're so happy that you were pleased with your stay! We hope to see you again!

4/10 - 별로예요

YALING 님, 1

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
On the positive side, we appreciate the new mattress, new and clean sheets, and towels. That was really nice. On the other hand, the location is next to a busy highway and the windows are not sound proofed at all. It was clear that there were new updates and repairs. However, it appears that it was a property with lots of damages from the past. Elevator lights not working, and odd damages makes us wonder what happend in the past and does not feel safe and assuring. We ordered a suite and recelived a room with a dirty sofa with many stains. The furnitures were miss matched as well. For over $200/night, I think this location needs to bring more value to its customers.
2024년 4월에 1박 숙박함
답변 제공: AGM 님, 2024년 4월 22일
Thank you for taking the time to write a review. We're sorry that the hotel did not meet your expectations. Rest assured that we are doing everything we can to address the issues that you experienced and to improve our guests' experiences. Thank you again for letting us know.

8/10 - 좋아요

RAFAEL

출장 여행
좋아요: 청결 상태
Good price!
2024년 2월에 1박 숙박함
답변 제공: Bob Patel 님, 2024년 4월 22일
Thanks for staying with us. We appreciate your feedback!

8/10 - 좋아요

Christopher

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Exactly what you’d expect from a La Quinta. Convenient location.
2024년 4월에 1박 숙박함
답변 제공: Bob Patel 님, 2024년 4월 22일
Thanks for staying with us. We appreciate your feedback!

2/10 - 너무 별로예요

Sonja

The staff tryed to charge me an extra 100$ he had the nerve to tell me cash I felt as if he was trying to be shady I was very uncomfortable giving him my credit card information on top of that there was no refrigerator in our room no chairs I was very disappointed with the stay at la Quinta being that I paid over 200$ for a half a night only stayed a few hours I will not be returning to this hotel..
2024년 4월에 1박 숙박함
답변 제공: Bob Patel 님, 2024년 4월 22일
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 - 괜찮아요

Byron

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was decent, a little out dated, but nothing major. My concern was the yellow/tan stain on the sheet. After checking in at almost midnight, driving 6hours on the road I didn't have time to check the bed thoroughly. When I woke the next morning I noticed the stain. I contacted the front desk, the male staff member that answered the phone stated that the manager was not available. After I told him the issue he said hold on the manager is right here. Seconds later I spoke with the manager She was nice and pleasant. She heard my matter and vowed to get someone to the room to change the sheets. She also said she would reimburse me something for my inconvenience. After waiting 35min I called to the front desk again and spoke to a male. He said she would have house keeping come to my room. After waiting another 10min and being in a rush to leave, the house keep finally came to the room. Because I was in a hurry to pick up my children, I asked them to leave the sheets and i changed them myself. No reimbursement was given, no further communication with manager.
2024년 4월에 2박 숙박함
답변 제공: Bob Patel 님, 2024년 4월 22일
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 - 괜찮아요

Justin

2024년 4월에 1박 숙박함
답변 제공: AGM 님, 2024년 5월 7일
We are always working hard to improve our guests' experiences. /We hope you'll visit again in the future and give us the chance to better serve you!

2/10 - 너무 별로예요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Bob Patel 님, 2024년 4월 22일
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 - 별로예요

Eve

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
I stayed here once before and had a good experience but it seems ownership is not investing in staff and upkeep as much as before. Bed sagged in the middle and the box springs creaked, freeway noise came in through the windows, keys on several occasions did not open room door or elevator, desk staff had to leave the desk empty to come open my door with a key, and the cleaning staff came in my room saying their charts said it was empty. I will say that although my room supposedly had a limited view, the view was actually terrific--over the freeway, yes, but then to the harbor and port. Breakfast was more ample than many, and had hot eggs and sausage as well as real fruit. The hotel is in an industrial area but walkable to the train station; there is a good city bus system for local transportation, or it's an easy drive to downtown or Yale.
2024년 4월에 2박 숙박함
답변 제공: Bob Patel 님, 2024년 4월 22일
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 - 좋아요

Katie

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Bob Patel 님, 2024년 4월 22일
Thanks for staying with us. We appreciate your feedback!

2/10 - 너무 별로예요

Jiayang

별로예요: 숙박 시설 상태 및 시설
Dirty management
2024년 4월에 1박 숙박함
답변 제공: Bob Patel 님, 2024년 4월 13일
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 - 괜찮아요

Michael

2024년 4월에 1박 숙박함
답변 제공: Bob Patel 님, 2024년 4월 13일
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 - 너무 별로예요

Amy

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: AGM 님, 2024년 4월 10일
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 - 너무 별로예요

Namdeep

단체 여행, 출장 여행
Front desk need training. No one available for 20min. Rooms bed need replacement
2024년 4월에 1박 숙박함
답변 제공: Bob Patel 님, 2024년 4월 9일
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. We are currently renovating to address this issue.

10/10 - 훌륭해요

Xin Xin 님, Potomac

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Bob Patel 님, 2024년 4월 9일
Dear Guest. Thanks for taking the time to review our property. It's always encouraging to hear our cooking was appreciated.

10/10 - 훌륭해요

Edgardo

출장 여행, 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Good
2024년 4월에 1박 숙박함
답변 제공: Bob Patel 님, 2024년 4월 9일
Dear Guest. Thanks for taking the time to review our property. It's always encouraging to hear our cooking was appreciated.

2/10 - 너무 별로예요

Tamara

2024년 4월에 1박 숙박함
답변 제공: Bob Patel 님, 2024년 4월 9일
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. We are currently renovating to address this issue.

8/10 - 좋아요

KAYLYN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Bob Patel 님, 2024년 4월 9일
Dear Guest. Thanks for taking the time to review our property. It's always encouraging to hear our cooking was appreciated.

6/10 - 괜찮아요

Linkun

가족 여행
Couldn’t provide an extra blanket. The curtains don’t work
2024년 4월에 2박 숙박함
답변 제공: Bob Patel 님, 2024년 4월 9일
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. We are currently renovating to address this issue.

2/10 - 너무 별로예요

Rajeev

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The receptionist on duty couldn’t be more unhelpful and rude if he wanted to try. Checked out after 2 nights stay at 10am and wanted to leave my suitcase there for a few hours at reception/storage as my airport shuttle wasn’t coming until 2pm. He said that they don’t offer anything like that. Have stayed in all types of hotels around the world and first time that something as basic as that was denied. So unhelpful and rude. Room was basic and did the job but will never stay at this chain again out of principle. Terrible service.
2024년 4월에 2박 숙박함
답변 제공: Bob Patel 님, 2024년 4월 9일
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced but checked-out time was 11AM we give untill 12noon we cannot give late than. Thanks for letting us know. We are currently renovating to address this issue.

4/10 - 별로예요

Lorna

좋아요: 청결 상태, 직원 및 서비스
The mattress was awful. It leaned and the head was lower than the feet.
2024년 4월에 1박 숙박함
답변 제공: Bob Patel 님, 2024년 4월 9일
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced we doing changed all room mattress and 1-bed we make king size. Thanks for letting us know. We are currently renovating to address this issue.

6/10 - 괜찮아요

Gina

좋아요: 직원 및 서비스
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2024년 2월에 1박 숙박함
답변 제공: AGM 님, 2024년 4월 2일
Hello, this is Alicia. I am the assistant general manager of the hotel. Can you please describe the issue that you experienced so that we can learn how to better serve our guests?

2/10 - 너무 별로예요

Icilda

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dirty room, dirty facilities, horrible bathroom, not well kept …almost checked out … if it wasn’t so late when I arrived
2024년 3월에 1박 숙박함
답변 제공: AGM 님, 2024년 3월 28일
We're sorry you were unhappy with your stay. We will work hard to fix the issues that you experienced. Thank you for letting us know.

6/10 - 괜찮아요

Maureen

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The Assistant General Manager Alicia is a wonderful asset to the property. Upgraded us to a room with a mini fridge (surprised that is not standard in all rooms) The couch in the "upgraded room" was filthy with large questionable stains. We wore our shoes the entire time. Very convenient location for our needs, but will spend more money next time on a better hotel
2024년 3월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 28일
Thank you for your feedback. Our staff does try to provide the best in guest service. As for the sofa, we are ordering all new couches and they should be in the rooms soon. We apologize for your experience and we will work hard to resolve all issues. Thank you for letting us know!

10/10 - 훌륭해요

carolyn

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The breakfast was nice and fresh.
2024년 3월에 2박 숙박함
답변 제공: AGM 님, 2024년 3월 28일
We're very happy that you enjoyed our buffet style breakfast. We have recently added several new options for guests' enjoyment! Thank you for letting us know!

10/10 - 훌륭해요

Sean

좋아요: 편의 시설/서비스
Beautiful room and friendly service
2024년 3월에 1박 숙박함
답변 제공: AGM 님, 2024년 3월 22일
Thank you for letting us know of your positive experience. We strive to provide warm and friendly service to each guest! And thank you for choosing La Quinta!

10/10 - 훌륭해요

James

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great Ikea store next door
2024년 3월에 1박 숙박함
답변 제공: AGM 님, 2024년 4월 2일
Dear Guest. Thanks for taking the time to review our property. It's always encouraging to hear our cooking was appreciated.

10/10 - 훌륭해요

Melissa 님, Plainfield

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I really liked how the hotel is directly off I95, super convenient. Not to mention the food trucks are right right across the stree/highway, but its easy to get roo.across thel
2024년 3월에 1박 숙박함
답변 제공: AGM 님, 2024년 3월 22일
We're so happy that you enjoyed your stay and found the location to be convenient! We hope you'll come visit us again! Thank you for your feedback.

4/10 - 별로예요

Sherrail 님, Cortez

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location was great and the breakfast was ok. But our experience with the maid service was terrible. First day no towel or rooms cleaning, second day 2 towels for 3 people, 4th day 3 towels and 1 bed made. The room was very dirty. And the front desk didn't have any knowledge of the local train station.
2024년 3월에 5박 숙박함
답변 제공: AGM 님, 2024년 3월 18일
Dear guest,We're sorry to hear of your experiences with housekeeping. We will look into the matter with all seriousness. We aim to provide excellent service in every way. Thank you for letting us know.

2/10 - 너무 별로예요

Sara

별로예요: 청결 상태, 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: AGM 님, 2024년 4월 2일
Hello, this is Alicia. I am the assistant general manager of the hotel. Can you please describe the issue that you experienced so that we can learn how to better serve our guests?