Find Resorts & Hotels with Spas in New Rochelle, NY

"Pay attention to the elevators when you press you floor. It tells you what elevator to catch. Not sure the issues that people had.. catch the correct elevator and you have zero issues. "

"Customer service at its very best ! The entire team ! The food and the cleanliness and atmosphere was superb and across the street from the Barrymore Theatre …absolutely amazing ! Thank you and we wol be back ! Toy and the entire team rock oh and the extra special touches with your partnership with the cafe / restaurants were perfect as we ate at all three …and the elegant mothers say touch with photo opportunities were priceless as we were here for a mommy and daughter annual trip ! Thanks"

"Nice a clean hotel, great breakfast and staff."

"Great team at check-in desk. "

"Room was quite small, no room to even open a suitcase anywhere. Bathroom was also very cramped. The bedding and sheets were not comfortable. The room was clean though and staff were nice. Good location."

"Big, clean room, mini fridge was a bonus"

"I am writing to formally express my extreme dissatisfaction with my recent stay at your hotel. My experience was unacceptable from start to finish, and I would rate my stay zero out of five stars. While the lobby is spacious and beautiful, the rooms are old, outdated, very small, and lack basic amenities like a microwave or refrigerator. During my stay in room 607, I encountered a series of significant issues: - Maintenance Issues: The bathroom faucet dripped constantly. Maintenance informed us they lacked the parts to fix it. Additionally, the in-room phone did not work. - Unsanitary Conditions: Upon pulling back the covers, we found hair and ants in the bed. - Poor Service: After reporting the insects via my cell phone, we waited an hour for assistance that never arrived. When we went to the lobby in our pajamas to get sheets, the front desk staff was dismissive and acted as if we were a bother. - Room Flooding and Personal Property Damage: While we were out, our room flooded. No one called to inform us. We only discovered this when our key cards failed to work upon our return. Some of our personal items were damaged by the water. - Inadequate Resolution: Dealing with this situation caused us to miss our dinner reservations. While I appreciate Gary from housekeeping for his sincerity and for arranging dry cleaning for our wet clothes, the manager Natasha appeared agitated and insincere. Her offer of a one-night"

"It’s ok"