While most of the staff was doing their best under stressful circumstances, a few were not at all patient, courteous or helpful. The block where the hotel is located is under heavy construction, making it very difficult to access via the main entrance and signage is covered over and blocked, making it difficult to find. It's a tight, cramped city space and the lobby is exceedingly crowded. The two elevators were not working well. They got stuck, were super slow and rickety and also completely stopped working one night and someone was trapped. Had to listen to loud banging and warning bells for several hours of the evening while repairs were attempted (unsuccessfully). By morning, a temporary fix was made. We missed our morning engagement because the elevators failed again. We were on the 26th floor and my boyfriend couldn't descend that many stairs due to knee issues, so in essence we were trapped in our room for two hours before we could exit. Another guest had to take a baby and 2 toddlers and luggage up and down 11 flights. The bed was old and lumpy and squeaky. Overall, not a pleasant stay!