jinhee ,Thank you for leaving us your past stay feedback. I do apologize for the 2/10 recent stay review. Please let us know what went wrong in your one night stay with us so this can be addressed.

Dear HO SOON, Thank you for your rating regarding your recent stay. Our staff strives to ensure an exceptional experience for each guest. Therefore, we are very sorry for not meeting these expectations. We hope you will give us another opportunity to show you our hospitality and to prove that we truly value your patronage.Warmest regards,Laurie MiskoGeneral Manager

HONG SEOK,We are sorry your stay was not satisfactory. If you could please go into detail why a 2/10 rating for your stay with us.

Dear Guest, We appreciate you choosing our hotel and for taking the time to share your concerns. We apologize for disappointing you and for the unsatisfactory service you encountered. We are also sorry that the accommodations were not up to your expectations and regret the inconvenience it caused. Feedback such as yours allows us to continually monitor and improve our guest experience. We hope we will have another chance to provide you with the excellent service and accommodations that you should have experienced on this visit.Warmest regards,Laurie MiskoGeneral Manager

HEESOEK,Thank you for your review.

Dear Yeon,Thank you for being our guest and taking the time to review your recent stay. We regret not meeting your expectations with the assigned accommodation and for any inconvenience caused here, and we have shared your comments appropriately to ensure a much better guest experience. We are also sorry for any service shortfalls you experienced. Your feedback is valuable as it helps us improve moving forward. We appreciate your patience and hope you will give us another opportunity to provide you with a seamless stay.Warmest regards,Laurie Misko,General Manager

Anonymous, Thank you for giving a rating but if you would like to let us know specifically why a 2 out of 10 we would be glad to address your concerns

Thank you for your review!!

Thank you for staying with us!

Thank you!

Dear Mohammad.We would like to thank you for taking the time to share feedback of your stay with us at Candlewood Suites-Times Square. We are pleased to hear that you enjoyed your experience with us, and we will most certainly share your recent experience with our team! Also, by telling us what you liked about your stay as well as how we can improve, you are helping us to provide superior service not only to our current guests, but our future guests as well. We thank you again for choosing the Candlewood Suites-Times Square and we look forward to your return visit when your travels bring you back to NYC!

Dear Claudia, We are pleased to read that you enjoyed your stay, most notably our prime Location, which is close to most of the area's attractions. Your review of our staff was also delightful. As suggested, we will look for improvement in areas where we ought to. It was a pleasure hosting your visit, and we look forward to your return.Warmest regards,Laurie MiskoArea General Manager

Dear Sheila, We are delighted to know you had an excellent stay at Candlewood Suites New York City-Times Square. Thank you for your generous compliments about the fantastic bed and your love for our amenities! We also appreciate you acknowledging our cardio equipment. It is always a joy to see our guests are excited about returning; we look forward to it!Warmest regards,Laurie MiskoArea General Manager

Dear Blanca, On behalf of our team at Candlewood Suites New York City-Times Square, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we are delighted you included us in your travel plans. We hope you will be back to see us again soon.Warmest regards,Laurie MiskoArea General Manager

Dear Roxy, We appreciate your feedback. We apologize for any inconvenience caused by the condition of the microwave. Our housekeeping team strives to maintain cleanliness throughout our facilities. Your comment will be shared with our team to ensure a more pleasant experience for future guests. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable stay.Warmest regards,Laurie MiskoArea General Manager

Semra,Thank you for taking the time to leave us your rating for your past stay with us. We appreciate you!

Dear MAUD, We are thrilled that you loved our location and that we were ideally situated near everything you planned to see and do in New York! We are delighted to read your visit was a success with the help of our friendly staff. Thank you for sharing your experience so future guests can see what makes our hotel a great choice. Thank you for your positive feedback. We look forward to your next stay at Candlewood Suites New York City-Times Square.Warmest regards,Laurie MiskoArea General Manager

Dear Jose, Thank you for reviewing your stay at Candlewood Suites New York City-Times Square. Your satisfaction is essential to us, and we are delighted to know how happy you were with our well-maintained room and comfortable bed. We regret the inconvenience you experienced in the area. It was our pleasure hosting you, and we hope to welcome you back soon for another enjoyable stay.Warmest regards,Laurie MiskoArea General Manager

Dear Patricia, We are disappointed to learn that we may have overlooked a few issues in your room's preparation, and we sincerely apologize for the inconvenience. We have discussed this with our housekeeping staff, and steps are being taken to ensure this is not repeated. We appreciate your constructive remarks and hope you will be back to revisit us soon. Thank you again! Warmest regards,Laurie MiskoArea General Manager

Dear MARINELLA, Thank you for mentioning how much you enjoyed the availability of our hot beverages! We are also glad we exceeded your expectations with our prime location. We work hard to provide everything you need for the perfect getaway, and it was a true pleasure hosting your visit. Thank you for choosing Candlewood Suites New York City-Times Square, and we hope you will be able to stay with us again soon.Warmest regards,Laurie MiskoArea General Manager

Dear Diwakar, Thank you for staying at Candlewood Suites New York City-Times Square; it was a pleasure to have you as our guest! We are glad our prime location and the well-groomed rooms were convenient for your stay. However, we apologize for any disturbances caused by the air conditioning unit in your room. Thank you for bringing this to our attention; we will address this accordingly and are very grateful for your patience. We look forward to having you visit with us again. Safe Travels.Warmest regards,Laurie MiskoArea General Manager

Dear Marie-Alexandra, We are glad you enjoyed our convenient location and the clean environment of the room. However, we apologize for the items you forgot in your room. If lost items are found in the hotel, our staff is dependable and well-trained in the proper procedures to follow. With that being said, we understand your frustration and can assure you that you will certainly be contacted if your lost item is recovered. We appreciate your feedback and hope to have the opportunity to welcome you back to our hotel and give you the service you deserve.Warmest regards,Laurie MiskoArea General Manager

Dear Lee, Thank you for being our guest and for the high rating! It is lovely to learn how much you enjoyed your time at Candlewood Suites New York City-Times Square and that we exceeded your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Warmest regards,Laurie MiskoArea General Manager

Dear Jess, Thank you for letting us know how much you enjoyed your stay at Candlewood Suites New York City-Times Square. It's wonderful to hear you found our rooms well-equipped and our staff friendly. Your comfort and convenience are our top priorities. Thank you again for your comments, and we look forward to welcoming you on your next visit.Warmest regards,Laurie MiskoArea General Manager

Dear robert, Thank you for choosing Candlewood Suites New York City - Times Square and sharing your experience. We are thrilled that our staff member, Roberto helped to make your stay memorable. We believe we have the best team in town, and we work hard every day to deliver outstanding service. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Warmest regards,Laurie MiskoArea General Manager

Dear GLENMORE, Thank you for reviewing your recent stay; we value your comments. It is lovely to know that your interactions with our staff have been exceptional. We will certainly share your words of appreciation with them. We apologize for any inconvenience you encountered and appreciate you bringing the issues to our attention. We are always grateful to share feedback with our dedicated team that helps us improve our guest services. It was our pleasure to accommodate you, and we look forward to your next visit with us.Warmest regards,Laurie MiskoArea General Manager

Dear Demarco, Thank you for being our guest and sharing about your experience at our hotel. We are glad you had a pleasant stay, and your interaction with our staff was wonderful. We strive to provide our guests with thoughtful hospitality and will surely share your compliments with the entire team. We are sorry for the inconvenience you encountered and appreciate you bringing the lock issue to our attention. We also regret if the Amenity Fee came as a surprise. We keep our guests informed about the fee by having the information published on the booking sites. Your feedback is greatly appreciated, and we hope to have the opportunity to host you again.Warmest regards,Laurie MiskoArea General Manager

Dear Scot, On behalf of our entire team, thank you for taking the time to post such wonderful feedback about Candlewood Suites New York City-Times Square! We are delighted that you thoroughly enjoyed your stay, We work hard to provide exceptional experiences for our guests, and your review means so much to us. We hope to have the pleasure of hosting you again on your next visit to New York.Warmest regards,Laurie MiskoArea General Manager

Dear DimiriaThank you for your review in regard to your recent stay with us. We are pleased you enjoyed your overall stay and will certainly share your comments with our team. Without valuable feedback like yours, we cannot improve our service to our guests! We appreciate your patience and hope to have another opportunity to welcome you back to our hotel whenever your travels bring you back to NYC.

Dear Satoko, Thank you for your excellent review of Candlewood Suites New York City-Times Square and for pointing out our convenient location. There is so much to see and do in our exciting city; we love knowing our guests are close to many great attractions! We were pleased you enjoyed your overall stay, and we will certainly share your comments with our respective teams. Without valuable feedback like yours, we cannot improve our service to our guests! We appreciate your patience, and we hope to have another opportunity to welcome you back to our hotel.Warmest regards,Laurie MiskoArea General Manager

Dear Ken, We are pleased to receive your generous rating for Candlewood Suites New York City-Times Square. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Warmest regards,Laurie MiskoArea General Manager

Dear BelindaThank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us another opportunity to provide the hospitality we are known for.

Dear MychelleThank you for taking the time to share feedback of your stay at the Candlewood Suites-Times Square. We are pleased to hear that you enjoyed your experience with us, and we will most certainly share your recent experience with our team. Also, by telling us what you liked about your stay as well as how we can improve, you are helping us to provide superior service to our guests. We thank you again for choosing the Candlewood Suites-Times Square and we hope to see you when your travels bring you back to NYC! We appreciate your business!

Caro Gianfranco. Grazie per la tua recensione. Siamo lieti che tu abbia apprezzato il tuo soggiorno complessivo e condivideremo sicuramente i tuoi commenti con il nostro team. Senza un feedback prezioso come il tuo, non possiamo migliorare il nostro servizio ai nostri ospiti! Apprezziamo la tua pazienza e non vediamo l'ora di rivederti ogni volta che i tuoi viaggi ti riporteranno a New York City!

Dear Jayson, Your kind comments and excellent rating are greatly appreciated by all of us here at Candlewood Suites New York City-Times Square. It was delightful to know that the thoughtful service provided by our dedicated staff exceeded your expectations in all regards. Thank you for the exceptional review, and we hope to have you as our guest again soon.Warmest regards,Laurie MiskoArea General Manager

Dear Timothy Allen. Thank you for taking the time to share feedback of your stay at the Candlewood Suites-Times Square. We are pleased to hear that you enjoyed your experience with us, and we will most certainly share your recent experience with our team. Also, by telling us what you liked about your stay as well as how we can improve, you are helping us to provide superior service to our guests. We thank you again for choosing the Candlewood Suites-Times Square! We sincerely appreciate your business and look forward to your return!Best Regards,Kenny ScobyAsst. General Manager

Dear Elaine, We are delighted to hear how much you valued our convenient location near the subway and also that you found our guest rooms comfortable. However, we are sorry to hear about your disappointment with our housekeeping services. We utilize feedback like yours to enhance our services. Further, we regret any concerns about the charges, please know all financial inquiries on reservations made through a third-party, prepaid booking site, must be made through them, and we suggest you contact them directly. Thank you for reviewing Candlewood Suites New York City-Times Square. We hope to see you soon!Warmest regards,Laurie MiskoArea General Manager

Dear Jennifer, Our team here wishes the beautiful couple a Happy Wedding Anniversary. We are pleased that you chose Candlewood Suites New York City-Times Square for this special occasion. We are delighted we exceeded your expectations and helped to make your visit memorable with our room amenities. We are happy to read how glad you were with our comfortable and well-maintained rooms, as well as our location close to Times Square and with many restaurants nearby. Providing an exceptional stay to every guest is what we strive for every day. Thank you for reviewing your time at our hotel, and we hope to welcome you back soon for another enjoyable visit.Warmest regards,Laurie MiskoArea General Manager

Dear Kristina, Thank you for your review of the Candlewood Suites New York City-Times Square. Although you enjoyed your stay and liked our location, comfortable beds, and in-room amenities, we regret not meeting every expectation. We apologize for the inconvenience caused to you due to our door keys, odor in the room, and concerns about the surrounding area outside the hotel. Your feedback is valuable and allows us to address areas that could have made your stay more enjoyable. Your review will be discussed with our associates, as our focus is on providing exceptional guest experiences. We appreciate your comments and hope to have another opportunity to welcome you again soon.Warmest regards,Laurie MiskoArea General Manager

Dear Ari, Thank you for choosing to stay with us and for taking the time to leave your review. We are delighted to have exceeded your expectations. Our excellent accommodations and convenient location make us a great choice when visiting the city. It was our pleasure accommodating you. We hope you will make the Candlewood Suites New York City-Times Square your home away from home whenever your travels bring you to our area.Warmest regards,Laurie MiskoArea General Manager

Dear Olga,Thank you for taking the time to share feedback of your stay at the Candlewood Suites-Times Square. We are pleased to hear that you enjoyed your experience with us, and we will most certainly share your recent experience with our team. Also, by telling us what you liked about your stay as well as how we can improve, you are helping us to provide superior service to our guests. We thank you again for choosing the Candlewood Suites-Times Square!

Dear Frank, Thank you for sharing the specifics of your stay with us. We apologize for the difficulties you experienced connecting to the internet and for the inconvenience this caused. We all rely on our devices to stay connected, so we can certainly understand your frustration. We value your feedback as we are always striving to improve our guest experience. We will address this appropriately, and we thank you for your patience. It was a pleasure hosting your visit, and we hope to accommodate you again soon.Warmest regards,Laurie MiskoArea General Manager

Vladimir,Thank you so much for leaving us your recent stay feedback. We appreciate your comments and are glad you had a great experience.

Dear SusanThank you for taking the time to share feedback of your stay at the Candlewood Suites-Times Square. We are pleased to hear that you enjoyed your experience with us and we will most certainly share your recent experience with our team. Also, by telling us what you liked about your stay as well as how we can improve, you are helping us to provide superior service to our guests. We thank you again for choosing the Candlewood Suites-Times Square and we hope to see you when your travels bring you back to NYC!Sincerely,Kenny ScobyAssistant General Manager

Lindsay,Thank you so much for your recent stay revie! I am glad you had an wonderful experience and that our staff was accommodating.

Dear Danielle, Thank you for choosing the Candlewood Suites New York City-Times Square for your visit to our city and for sharing your review. It is great to hear that you had an enjoyable stay and our kitchenette was perfect for your needs! We truly appreciate your positive feedback and are honored that you plan to stay with us again. We look forward to welcoming you back and ensuring your next stay is as enjoyable as the last.Warmest regards,Laurie MiskoArea General Manager

Dear Jeffrey, Thank you for reviewing your recent visit to Candlewood Suites New York City-Times Square. It is lovely knowing that you found our hotel reasonable. We are thrilled you enjoyed your stay, and your comments were a pleasure to read. Please come back and visit us soon!Warmest regards,Laurie MiskoArea General Manager

Dear Mitch, Thank you for staying at Candlewood Suites New York City-Times Square and for your excellent review! We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We are glad you thoroughly enjoyed your stay with us and liked our excellent location close to Times Square and the Metro, well-equipped rooms, and friendly service. We appreciate you sharing your feedback and look forward to seeing you on your next visit.Warmest regards,Laurie MiskoArea General Manager