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크라운 플라자 뉴어크 에어포트, IHG 호텔 여행 후기

3.5 out of 5
크라운 플라자 뉴어크 에어포트, IHG 호텔
901 Spring St, Elizabeth, NJ

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 1119개 이용 후기 중 435개" "
평점 8 - 좋아요. 1119개 이용 후기 중 261개" "
평점 6 - 괜찮아요. 1119개 이용 후기 중 186개" "
평점 4 - 별로예요. 1119개 이용 후기 중 114개" "
평점 2 - 너무 별로예요. 1119개 이용 후기 중 123개" "

7.8/10

청결 상태

7.8/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

2/10 - 너무 별로예요

Nasil

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: GM 님, 2023년 10월 16일
Dear Nail, Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce,General Manager

6/10 - 괜찮아요

YEONJOO

출장 여행, 가족 여행
공항주변이라서 그런지 시설대비 가격이 비싼편이였음. 레스토랑시설에 비해서는 메뉴는 다양한편이였음.
2023년 9월에 1박 숙박함
답변 제공: Anne 님, 2023년 9월 14일
Dear Yeonjoo,Thank you for taking the time to tell us about your experience at Crowne Plaza NEWARK AIRPORT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza Newark!

10/10 - 훌륭해요

andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

4/10 - 별로예요

Mary

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was right by the airport so as expected it was a pretty industrial, ugly area with lots of noise. All of that would have been fine, but I had a terrible nights sleep. The hot water in the shower only lasted about 60 seconds (leaving me freezing cold), the walls were very thin and there were loud people in the hallway. To top it off, the EXTREMELY loud room phone rang at 1:50 am and woke me up. I had definitely not ordered a wake up call. At least the room seemed clean and the bed was fairly comfortable.
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 17일
Dear Mary,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager

8/10 - 좋아요

Meagan

별로예요: 편의 시설/서비스
Terrible area but close to the airport
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 17일
Dear Meagan,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager

4/10 - 별로예요

Carl 님, SMYRNA

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
This property needs to get a renovation
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 16일
Dear Carl,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager

6/10 - 괜찮아요

Zhaoyang

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Reception didn’t give me dining card until I asked in the morning
2024년 4월에 1박 숙박함

8/10 - 좋아요

Michelle

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The woman at the front desk was rude.
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 15일
Dear Michelle,Thank You for choosing Crowne Plaza Newark Airport and taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. Your feedback is valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you. again, in the future. Again, thank you for choosing Crowne Plaza Newark Airport. Dwayne Cronce,General Manager

8/10 - 좋아요

Shaitan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall nice did not like the fact that I was charged for Parking there was no microwave in the room and had a big empty space in the room like a couch was supposed to be in it. Room did not look like the picture online
2024년 3월에 2박 숙박함

8/10 - 좋아요

ryan

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 15일
Dear Ryan,Thank You for choosing Crowne Plaza Newark Airport and taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. Your feedback is valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you. again, in the future. Again, thank you for choosing Crowne Plaza Newark Airport. Dwayne Cronce,General Manager

10/10 - 훌륭해요

Stephanie

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The area seems a little sketchy. But the hotel itself is clean, room is nice, comfy bed. Had burgers at the TK bar which was ok. Pricey for what we got but beat having to leave the hotel. One night stay for night before our cruise. If noise is an issue this would not be the place. The airport is a stone throw away
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 15일
Dear Stephine,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager

10/10 - 훌륭해요

WJ

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pleasant help, convenient shuttle in and out of airport
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 15일
Dear WJ,Thank You for choosing Crowne Plaza Newark Airport and taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. Your feedback is valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you. again, in the future. Again, thank you for choosing Crowne Plaza Newark Airport. Dwayne Cronce,General Manager

6/10 - 괜찮아요

Luc L

2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 15일
Dear Luc L, Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager

6/10 - 괜찮아요

Mohammad

별로예요: 청결 상태, 직원 및 서비스
2024년 4월에 2박 숙박함
답변 제공: GM 님, 2024년 4월 15일
Dear Mohammad,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager

2/10 - 너무 별로예요

Larry

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My 1 night stay was horrible. After i checked in and got settled for the night I wanted to take a shower but the water was cold, i told that to the front desk and was told nothing could be done about it. I asked for a discount on my room for the inconvenience and they again said they couldnt do anything about that. Complete waste of money
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 12일
Dear Larry,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager

10/10 - 훌륭해요

Pilar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
great
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 12일
Dear Pilar, Thank You for choosing Crowne Plaza Newark Airport and taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. Your feedback is valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you. again, in the future. Again, thank you for choosing Crowne Plaza Newark Airport. Dwayne Cronce,General Manager

6/10 - 괜찮아요

Alex

2024년 4월에 2박 숙박함
답변 제공: GM 님, 2024년 4월 11일
Dear Alex,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager

4/10 - 별로예요

Marquita

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Water was cold all the way up until checkout. Features outdated. Way overpriced.
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 9일
Dear Marquita,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager

10/10 - 훌륭해요

Victor

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place for the night.
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 9일
Dear Victor,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager

10/10 - 훌륭해요

OMAR

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My wife and I were terrible disappointed because the shuttle services from the hotel did not work at the time of our arrival to the airport, I even called the hotel and a lady (who picked my call) told me that they were to busy; therefore, the shuttle will not be able to pick us up. I ended up paying $45 for a taxi for 5 minutes of service. Fortunately, the rest of the experience was aceptable.
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 9일
Dear OMAR,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager

10/10 - 훌륭해요

Ricardo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 9일
Dear Ricardo, Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager

6/10 - 괜찮아요

Ginger

2024년 4월에 2박 숙박함
답변 제공: GM 님, 2024년 4월 9일
Dear Ginger,Thank You for choosing Crowne Plaza Newark Airport and taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. Your feedback is valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you. again, in the future. Again, thank you for choosing Crowne Plaza Newark Airport. Dwayne Cronce,General Manager

4/10 - 별로예요

Kim

2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 8일
Dear Kim,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager

10/10 - 훌륭해요

ASHAY 님, LONDON

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Just what was needed for a short stay layover
2024년 3월에 2박 숙박함
답변 제공: GM 님, 2024년 4월 6일
Dear ASHAY,Thank You for choosing Crowne Plaza Newark Airport and taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. Your feedback is valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you. again, in the future. Again, thank you for choosing Crowne Plaza Newark Airport. Dwayne Cronce,General Manager

2/10 - 너무 별로예요

Elena

출장 여행, 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The check in process took over 45min. The women checking us in appeared to be on drugs or mentally slow. She gave us the same form to fill out twice and asked the same questions three times.
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 6일
Dear Elena,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager

8/10 - 좋아요

Margaret

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel was nice. It's old. It was very clean and had everything we needed for one night stay!
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 4일
Dear Margaret,Thank You for choosing Crowne Plaza Newark Airport and taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. Your feedback is valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you. again, in the future. Again, thank you for choosing Crowne Plaza Newark Airport. Dwayne Cronce,General Manager

4/10 - 별로예요

Ariel

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Twas fine
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 2일
Dear Ariel,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager

10/10 - 훌륭해요

Wendpanga Djamilatou

좋아요: 청결 상태
2024년 3월에 3박 숙박함
답변 제공: GM 님, 2024년 4월 3일
Dear Wendpanga,Thank You for choosing Crowne Plaza Newark Airport and taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. Your feedback is valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you. again, in the future. Again, thank you for choosing Crowne Plaza Newark Airport. Dwayne Cronce,General Manager

2/10 - 너무 별로예요

Nathan

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Unable to check in due to loss of power Friday night had to wait over 1 hour. Then both days we stayed they were having problems with their hot water. Place is garbage
2024년 3월에 2박 숙박함
답변 제공: GM 님, 2024년 4월 1일
Dear Nathan,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager

10/10 - 훌륭해요

Joshua

Great location
2024년 3월에 2박 숙박함
답변 제공: GM 님, 2024년 4월 1일
Dear Joshua,Thank You for choosing Crowne Plaza Newark Airport and taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. Your feedback is valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you. again, in the future. Again, thank you for choosing Crowne Plaza Newark Airport. Dwayne Cronce,General Manager

10/10 - 훌륭해요

Helena

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very close to the airport
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 1일
Dear Helena,Thank You for choosing Crowne Plaza Newark Airport and taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. Your feedback is valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you. again, in the future. Again, thank you for choosing Crowne Plaza Newark Airport. Dwayne Cronce,General Manager

4/10 - 별로예요

Christopher

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Paper-thin walls and adjoining doors allowed us to enjoy the conversations of the adjoining rooms all night…well, until the whine from some distant heating system kicked in, and then the air conditioner came on to fight with it. The hotel could clearly use some love - the door on the bathroom didn’t close completely, the faucet head nearly came off when we turned it on, and every bedsheet had some kind of vague stain on it. I don’t expect perfection in an airport-adjacent hotel, but given its location, next to a noisy turnpike entrance in a neighborhood that clearly has seen better days, Holiday Inn could invest in making this place a bit less disappointing on the inside. There are far better Newark airport options, especially with the not-that-much-better rate.
답변 제공: GM 님, 2024년 4월 1일
Dear Christopher, Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager

10/10 - 훌륭해요

Antonia

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff! Airport shuttle is very convenient!! and the food was surprisingly really good if I’m being honest. I would definitely stay again :)
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 1일
Dear Antonia,Thank You for choosing Crowne Plaza Newark Airport and taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. Your feedback is valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you. again, in the future. Again, thank you for choosing Crowne Plaza Newark Airport. Dwayne Cronce,General Manager

6/10 - 괜찮아요

Tyrone

연인과의 여행
별로예요: 편의 시설/서비스
The stay was ok. No complains with one exception. Upon leaving while at the airport i remembered that i left my black leather cap in the cloaet in the room. (707). I have called several times to feont desk and housekeeping and i have not received a call back. Very frustrating. Its my favorite cap. Also its just rude and unprofessional.
2024년 3월에 2박 숙박함
답변 제공: GM 님, 2024년 4월 1일
Dear Tyrone,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager

6/10 - 괜찮아요

Scott

연인과의 여행
별로예요: 편의 시설/서비스
Parking was BS. Pay for night of stay is terrible
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 1일
Dear Scott,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager

10/10 - 훌륭해요

leodan 님, oaklanpark

출장 여행
좋아요: 직원 및 서비스
great staff very helpful , vending machines don't work been months been staying since Dec on and off and the vending machines have been inop
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 29일
Dear Leodan,Thank You for choosing Crowne Plaza Newark Airport and taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. Your feedback is valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you. again, in the future. Again, thank you for choosing Crowne Plaza Newark Airport. Dwayne Cronce,General Manager

2/10 - 너무 별로예요

Danielle

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Did not stay no rooms available during arrival
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 25일
Dear Danielle,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager

4/10 - 별로예요

erlens

2024년 3월에 4박 숙박함

4/10 - 별로예요

Scott

2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Ronald

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
We paid for the pool and it didn't work
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 23일
Dear Ronald, Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager

6/10 - 괜찮아요

Livianna

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very convenient 24/7 free airport shuttle and a nice room with a comfortable bed and pillows. The issue was that we requested and paid for a single bed, but were given two beds.
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 23일
Dear Livianna,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager

10/10 - 훌륭해요

Mirela

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 29일
Dear Mirela,Thank You for choosing Crowne Plaza Newark Airport and taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. Your feedback is valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you. again, in the future. Again, thank you for choosing Crowne Plaza Newark Airport. Dwayne Cronce,General Manager

8/10 - 좋아요

Afsana

가족 여행
좋아요: 청결 상태, 직원 및 서비스
It’s not the best, just ok type
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 21일
Dear Afsana,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager

10/10 - 훌륭해요

Paul 님, columbus

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Always happy to stay at Crowne Plaza locations in the NYC area.
2024년 1월에 3박 숙박함
답변 제공: GM 님, 2024년 3월 19일
Dear Paul,Thank You for choosing Crowne Plaza Newark Airport and taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. Your feedback is valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you. again, in the future. Again, thank you for choosing Crowne Plaza Newark Airport. Dwayne Cronce,General Manager

6/10 - 괜찮아요

Francesca

연인과의 여행, 출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Bedrooms very comfy Rooms are tired, but clean If it hadnt been for the surly staff at check in I’d have given a better review as everyone else was super
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 18일
Dear Francesca,Thank You for choosing Crowne Plaza Newark Airport and taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. Your feedback is valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you. again, in the future. Again, thank you for choosing Crowne Plaza Newark Airport. Dwayne Cronce,General Manager

10/10 - 훌륭해요

Jaiden

2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 8일
Dear Jaiden,Thank You for choosing Crowne Plaza Newark Airport and taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. Your feedback is valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you. again, in the future. Again, thank you for choosing Crowne Plaza Newark Airport. Dwayne Cronce,General Manager

10/10 - 훌륭해요

Gyorgy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 18일
Dear Gyorgy,Thank You for choosing Crowne Plaza Newark Airport and taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. Your feedback is valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you. again, in the future. Again, thank you for choosing Crowne Plaza Newark Airport. Dwayne Cronce,General Manager

10/10 - 훌륭해요

Stacy

2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 6일
Dear Stacy,Thank You for choosing Crowne Plaza Newark Airport and taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. Your feedback is valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you. again, in the future. Again, thank you for choosing Crowne Plaza Newark Airport. Dwayne Cronce,General Manager

8/10 - 좋아요

Alain

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Problem with hot water, turned very cold while showering and took for ever to get hot again.
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 16일
Dear Alain,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager

8/10 - 좋아요

Ekta

좋아요: 직원 및 서비스
Need to add more restaurants or food facility
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 15일
Dear Ekta,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager