외관

햄프턴 인 맨해튼-첼시 여행 후기

2.5 out of 5
햄프턴 인 맨해튼-첼시
108 W 24th St, New York, NY

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1005개 이용 후기 중 416개" "
평점 8 - 좋아요. 1005개 이용 후기 중 319개" "
평점 6 - 괜찮아요. 1005개 이용 후기 중 164개" "
평점 4 - 별로예요. 1005개 이용 후기 중 56개" "
평점 2 - 너무 별로예요. 1005개 이용 후기 중 50개" "

8.2/10

청결 상태

8.6/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

10/10 - 훌륭해요

DONGJIN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
깨끗한 시설, 그것보다 더 친절한 직원들
가격대비 성능이 아주 좋은 깔끔하고 특히 직원들의 친절도가 매우 높은 호텔입니다. 향후에도 이용하겠습니다.
2023년 1월에 4박 숙박함
답변 제공: LG 님, 2023년 1월 25일
Hello,Thank you for your review. We really truly appreciate it.

8/10 - 좋아요

Joseph 님, Shrewsbury

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Small but great deal for the location. Was traveling solo.
2024년 5월에 2박 숙박함
답변 제공: General Manager 님, 2024년 5월 9일
Dear Joseph, We are so thankful that you chose to stay at Hampton Inn Manhattan - Chelsea. Our team is committed to providing you with an outstanding experience, and we are overjoyed that we could deliver on that promise. Your recognition of our efforts is greatly appreciated. We assure you that your next stay with us will be just as exceptional. We can't wait to have you back with us soon.With thanks,The Team at The Hampton Inn Chelsea

4/10 - 별로예요

Lucy

단체 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스
Staff informed us that our room was not ready for check-in at 3 pm, the check-in time. We waited until 3:30 and it was still not ready, making us late for our event. I understand that things happen but check-in times really should be abided by considering the lengths people go to in order to plan itineraries in a populated city. If check-in times don't go as planned, there should be compensation.
2024년 5월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 8일
Dear Lucy, We genuinely appreciate your feedback regarding our check-in service. Thoughtful and attentive service is a top priority; therefore, we apologize for the concerns you experienced during your check-in. You have our assurance we will learn from your situation, so we are better equipped to provide a first-rate experience to our guests. Thank you again. We hope to have the opportunity to make your next stay a complete success.With thanks,The Team at The Hampton Inn Chelsea

10/10 - 훌륭해요

Rosalinda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
In & out hassle-free
2024년 5월에 2박 숙박함
답변 제공: General Manager 님, 2024년 5월 6일
Dear Rosalinda, Being a part of your wonderful stay is the greatest compliment, and we are delighted you enjoyed so much about your time with us. We are pleased you had a positive experience with our check-in and check-out service. Making our guests feel valued and well-cared for is at the core of our service philosophy. Your kind words inspire us to continue delivering exceptional hospitality. Welcoming you back would be a pleasure, so please return soon for another outstanding experience at Hampton Inn Manhattan - Chelsea.With thanks,The Team at The Hampton Inn Chelsea

8/10 - 좋아요

David

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스
In a quiet and convenient location. The room was comfortable and clean. The front desk staff could be more cordial. It felt like they were there to just get the job done rather than be helpful to guests.
2024년 4월에 5박 숙박함
답변 제공: The Team at The Hampton Inn Chelsea 님, 2024년 5월 4일
Dear David, We are very glad you chose to stay with us at Hampton Inn Manhattan Chelsea. We are glad our location was convenient for everything you wanted to do on this visit. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associates for the great work they do. We apologize for the service concerns you experienced from the Front Desk staff and assure you this has been addressed. We are confident you will see an improvement on your next visit. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit.With thanks,The Team at The Hampton Inn Chelsea

6/10 - 괜찮아요

Ann 님, Fitzwilliam

가족 여행
Maid service is provided every other day instead of every day.
2024년 4월에 2박 숙박함
답변 제공: The Team at The Hampton Inn Chelsea 님, 2024년 5월 1일
Dear Ann, Thank you for your review. We are pleased that you enjoyed your overall stay; however, we are sorry you had concerns with our housekeeping service. We always want to exceed our guest's expectations in every area of our hotel; therefore, we are disappointed this did not happen during your visit. Your concerns will be shared with the housekeeping team for further improvements, and we are grateful for the feedback. We hope you will revisit us and allow us to provide you with a more seamless stay.With thanks,The Team at The Hampton Inn Chelsea

4/10 - 별로예요

Merritt

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: The Team at The Hampton Inn Chelsea 님, 2024년 4월 23일
Dear Merritt, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.With thanks, The Team at The Hampton Inn Chelsea

6/10 - 괜찮아요

Kayla

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: The Team at The Hampton Inn Chelsea 님, 2024년 4월 24일
Dear Kayla, Thank you for sharing your rating regarding your recent visit. We regret any issues which left you with a less-than-perfect impression of our hotel. Please accept our apologies if you experienced any inconvenience. We encourage you to try us again, as we are confident you will enjoy the excellent hospitality we are known for providing.With thanks, The Team at The Hampton Inn Chelsea

6/10 - 괜찮아요

Felice

좋아요: 청결 상태, 직원 및 서비스
It was an inexpensive hotel and it was clean and adequate for 2 nights. The gratis breakfast was good. Many Europeans in the hotel and eating. That was okay. My one complaint: the curtains in room 708 closed only partway. That meant NYCity's bright lights were kin the room all night, each night. Get heavy curtains that close!
2024년 4월에 1박 숙박함
답변 제공: The Team at The Hampton Inn Chelsea 님, 2024년 4월 24일
Dear Felice, Thank you for taking the time to comment on your stay. It is excellent to know you were pleased with our breakfast buffet and our pricing. However, we regret that your stay was anything other than perfect. We appreciate you bringing these concerns regarding the curtains in your room to our attention. Please know our front desk is always available and happy to help make your stay as comfortable as possible. It was a pleasure hosting your visit, and we look forward to seeing you again.With thanks,The Team at The Hampton Inn Chelsea

10/10 - 훌륭해요

Felice

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: The Team at The Hampton Inn Chelsea 님, 2024년 4월 21일
Dear Felice, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Hampton Inn Manhattan - Chelsea. We look forward to your return and wish you all the best with your future travels.With thanks,The Team at The Hampton Inn Chelsea

8/10 - 좋아요

Ian

출장 여행
좋아요: 직원 및 서비스
Tired property and rooms. But, great breakfast common area, location and staff. Rooms just need a bit of a refresh. Also only 2 elevators and if 1 is down, you want to give yourself more time to get places.
2024년 4월에 1박 숙박함
답변 제공: The Team at The Hampton Inn Chelsea 님, 2024년 4월 20일
Dear Ian, It is wonderful to hear how much you enjoyed your stay at Hampton Inn Manhattan - Chelsea. We're particularly pleased that you enjoyed our breakfast buffet. We have noted your feedback about elevators and appreciate the constructive comment as we always want to hear how we can enhance our guest experience. We are thrilled that your overall stay was pleasant, and we hope we have the chance to welcome you back in the near future!With thanks,The Team at The Hampton Inn Chelsea

10/10 - 훌륭해요

Corryn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great. No issues.
2024년 4월에 1박 숙박함
답변 제공: The Team at The Hampton Inn Chelsea 님, 2024년 4월 20일
Dear Corryn, Thank you for the outstanding review. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Hampton Inn Manhattan - Chelsea. We look forward to your return and wish you all the best with your future travels.With thanks,The Team at The Hampton Inn Chelsea

6/10 - 괜찮아요

Fernando

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Solo servía un ascensor, siento que es el valor es muy alto para la calidad recibida.
2024년 4월에 4박 숙박함
답변 제공: The Team at The Hampton Inn Chelsea 님, 2024년 4월 20일
Dear Fernando, Thank you for taking the time to post your review. We are happy your overall experience was a pleasant one. However, we would like to extend our apologies for the inconvenience you experienced with the elevators. Sometimes, during peak times of the day, we can have additional wait time for the elevators, and we are very grateful for your patience. It was a pleasure hosting your visit, and we hope to see you again soon.With thanks,The Team at The Hampton Inn Chelsea

2/10 - 너무 별로예요

Luis

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: The Team at The Hampton Inn Chelsea 님, 2024년 4월 20일
Dear Luis, Thank you for rating your recent stay. Our goal is to provide every guest with an outstanding stay. Therefore, we sincerely apologize for any difficulties you may have experienced while a guest at our hotel. We hope you will give us another chance to provide you with the hospitality and service you should always expect from us. We hope to see you again soon.With thanks,The Team at The Hampton Inn Chelsea

2/10 - 너무 별로예요

Bimal

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
To noise
2024년 4월에 1박 숙박함
답변 제공: The Team at The Hampton Inn Chelsea 님, 2024년 4월 17일
Dear Bimal, Thank you for your feedback regarding the noise concerns you had during your time with us. Please accept our sincere apologies for the inconvenience. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. We take noise concerns seriously and will look into the issue to address them effectively. Your feedback is appreciated, and we hope to provide you with a more tranquil and enjoyable stay in the future.With thanks,The Team at The Hampton Inn Chelsea

6/10 - 괜찮아요

Ian

좋아요: 청결 상태, 직원 및 서비스
The food prep area was not big enough for the ammount of guests. One of the elevators wasn't working.
2024년 4월에 2박 숙박함
답변 제공: The Team at The Hampton Inn Chelsea 님, 2024년 4월 16일
Dear Ian, Thank you for taking the time to post your review. We hope your overall stay was pleasant. However, we regret any inconvenience you had with the breakfast space and your difficulties with the elevator. Feedback like yours helps us as we strive to provide complete guest satisfaction. We hope to have the opportunity to provide you with a flawless visit the next time you are in the area.With thanks,The Team at The Hampton Inn Chelsea

8/10 - 좋아요

Mathew

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic location. Comfortable family refuge.
2024년 4월에 4박 숙박함
답변 제공: The Team at The Hampton Inn Chelsea 님, 2024년 4월 15일
Dear Mathew, Thank you for the kind review of the Hampton Inn Manhattan - Chelsea. We are pleased everything went great for you during your visit and that our fantastic location made it even better. We're thrilled to have been a part of making your stay an authentic family experience. Our goal is to provide a memorable and welcoming atmosphere, and we're glad we hit the mark for you. We look forward to hosting you and your family whenever you're in town.With thanks,The Team at The Hampton Inn Chelsea

8/10 - 좋아요

Ruth

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were awesome! Breakfast was doable and a lot of variety. The noise on the street isn't something that I am used to but being on the 8th floor was too close to the road. Try to stay closer to the 20th floor. Also the one working elevator was slow.
2024년 4월에 1박 숙박함
답변 제공: The Team at The Hampton Inn Chelsea 님, 2024년 4월 15일
Dear Ruth, Thank you for being our guest and for the kind remarks about our hospitality. It is genuinely our staff that makes our hotel stand out. We are pleased you had a good visit and that you were able to start your day off right with our breakfast. However, we do apologize for the issues you had with our elevators. We understand your frustration and sincerely regret the temporary inconvenience. Thank you for your patience and understanding. We appreciate hearing from our guests and hope you will stay with us at the Hampton Inn Manhattan-Chelsea for a more seamless experience.With thanks,The Team at The Hampton Inn Chelsea

8/10 - 좋아요

Nigel

좋아요: 직원 및 서비스
2024년 4월에 3박 숙박함
답변 제공: The Team at The Hampton Inn Chelsea 님, 2024년 4월 15일
Dear Nigel, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a pleasant experience here at the Hampton Inn Manhattan-Chelsea. We look forward to welcoming you back on your next visit!With thanks,The Team at The Hampton Inn Chelsea

2/10 - 너무 별로예요

Alejandro

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Van mis observaciones al hotel en mi estancia del 25-29 Mar: instalaciones están y sin mantenimiento, las toallas de baño sucias de maquillaje y otras con manchas amarillas, sabanas sucias, chinches (bedbugs) en la cama y cortinas, alfombra sucia, no servía el aire acondicionado y adicional, el aseo de los cuartos NO es diario. Por lo anterior tuve que hacer un gasto extra y cambiarme de Hotel el 27 Mar. Expedia, solicito su valiosa ayuda para que el Hotel me reembolse, por lo menos, los días que ya no estuve ahí.
2024년 3월에 4박 숙박함
답변 제공: The Team at The Hampton Inn Chelsea 님, 2024년 4월 15일
Dear Alejandro, Thank you for reviewing our hotel. We are sorry to hear about your experience. We follow the most rigorous industry standards regarding the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. We are wholly committed to regaining your trust and confidence, knowing our actions will speak louder than words. It was our pleasure accommodating you, and we hope to have the opportunity to resolve your concern to your satisfaction.With thanks,The Team at The Hampton Inn Chelsea

10/10 - 훌륭해요

Ava

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very kind staff and amazing location
2024년 3월에 3박 숙박함
답변 제공: The Team at The Hampton Inn Chelsea 님, 2024년 4월 14일
Dear Ava, Thank you for the excellent rating. We are incredibly pleased you enjoyed your stay at the Hampton Inn Manhattan—Chelsea and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you once again for choosing us, and we look forward to your next stay.With thanks,The Team at The Hampton Inn Chelsea

2/10 - 너무 별로예요

Chun nu

2024년 3월에 9박 숙박함
답변 제공: The Team at The Hampton Inn Chelsea 님, 2024년 5월 2일
Dear Chun nu, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.With thanks,The Team at The Hampton Inn Chelsea

2/10 - 너무 별로예요

Juliana

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Our experience at the hotel was horrible, an elevator stopped working and stayed that way for two days of our stay, the waiting time was long for the only elevator that was working. the bad breakfast, the stressed and rude receptionist, doors slamming all the time... in short it was one of the worst I've ever stayed at
2024년 4월에 2박 숙박함
답변 제공: The Team at The Hampton Inn Chelsea 님, 2024년 4월 11일
Dear Juliana, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret that our staff did not respond to your requests while you were here and apologize for that inconvenience. It was an honor to host your visit, and we hope you will give us another chance in the future.With thanks,The Team at The Hampton Inn Chelsea

4/10 - 별로예요

Jamie

가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
One of the two elevators was not working and that created a lot of time wasted waiting for the elevator. Had I realized there was no fixing it, I would have requested low floor at check in. Also, there was construction work going on in rooms adjacent to ours so there was a lot of noise and crowded hallway. My bad I guess- but I didn't realize Hilton wouldn't honor my honor points programs since I booked through Expedia.
2024년 4월에 3박 숙박함
답변 제공: The Team at The Hampton Inn Chelsea 님, 2024년 4월 10일
Dear Jamie, Thank you for choosing us for your recent visit. We sincerely apologize for the issues with our elevators and the noise disturbances you experienced during your visit. We certainly understand your frustration and are sorry for the temporary inconvenience. Your feedback allows us to improve our guest experience, and we genuinely appreciate you sharing it with us. We hope you will stay with us again for the revitalizing experience you deserve.With thanks,The Team at The Hampton Inn Chelsea

10/10 - 훌륭해요

Jean-Luc

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: The Team at The Hampton Inn Chelsea 님, 2024년 4월 11일
Dear Jean-Luc, Thank you for the excellent rating on behalf of our Hampton Inn Manhattan-Chelsea team. We strive to deliver clean, comfortable accommodations and outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you and hope to remain your hotel of choice whenever you return to the city.With thanks,The Team at The Hampton Inn Chelsea

10/10 - 훌륭해요

Michael J 님, East St Paul

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff are friendly and very helpful. The room has all the amenities that are required. Very clean and the bed was comfortable. The property is obviously older and some of that is evident but all in all, a good stay and we will be back when we require a room in Manhattan.
2024년 4월에 1박 숙박함
답변 제공: The Team at The Hampton Inn Chelsea 님, 2024년 4월 9일
Dear Michael J, It is lovely to read that we exceeded your expectations and that you were pleased with the service provided by our associates, which surpassed your expectations. We will enjoy sharing your compliments to recognize them for a job well done. It was a pleasure hosting your visit, and we look forward to seeing you again soon. Thank you for choosing Hampton Inn Manhattan - Chelsea!With thanks,The Team at The Hampton Inn Chelsea

10/10 - 훌륭해요

Oliver

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: The Team at The Hampton Inn Chelsea 님, 2024년 4월 8일
Dear Oliver, We are delighted you enjoyed your stay at Hampton Inn Manhattan - Chelsea. Providing each guest with an exceptional visit is our priority; therefore, it is fantastic to know this was your experience. We hope you will choose us again whenever your travels bring you back to our area.With thanks, The Team at The Hampton Inn Chelsea

6/10 - 괜찮아요

KOENRAAD

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Onvriendelijk!!! Afgeleefde, verouderde kamers, ontbijt onvoldoende voor het aantal mensen . Ligging was goed!
2024년 4월에 5박 숙박함
답변 제공: The Team at The Hampton Inn Chelsea 님, 2024년 4월 7일
Dear KOENRAAD, Thank you for taking the time to give us a review. We are disappointed that we did not meet all of your expectations with the room and breakfast. We take your concerns seriously, as our goal is to deliver outstanding service to every guest at every opportunity. We appreciate your feedback about our location and hope that you will come back soon and let us show you the hospitality we are known for providing. With thanks,The Team at The Hampton Inn Chelsea

10/10 - 훌륭해요

Viviana

좋아요: 청결 상태
2024년 4월에 2박 숙박함
답변 제공: The Team at The Hampton Inn Chelsea 님, 2024년 4월 7일
Dear Viviana, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic Hampton Inn Manhattan-Chelsea stay and hope to have the pleasure of doing so again on your next visit to the city.With thanks, The Team at The Hampton Inn Chelsea

10/10 - 훌륭해요

Norberto

Excellent Hotel…
2024년 4월에 3박 숙박함
답변 제공: The Team at The Hampton Inn Chelsea 님, 2024년 4월 5일
Dea Norberto, We are delighted to see your rating of your stay at Hampton Inn Manhattan - Chelsea. We strive to provide each guest with a memorable experience and outstanding hospitality, and we are pleased to hear that you found our hotel excellent. It was our pleasure hosting you, and we hope to see you again whenever you return to New York.With Thanks,The Team at The Hampton Inn Chelsea

2/10 - 너무 별로예요

Ashley

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff wasn’t friendly. Room was dirty. No thermostat. Everyone who checked in had to go back to the desk because the cards weren’t activated properly. Continental breakfast wasn’t maintained well.
2024년 3월에 1박 숙박함
답변 제공: The Team at The Hampton Inn Chelsea 님, 2024년 4월 4일
Dear Ashley, Please accept our apologies for any oversights in service and cleanliness you encountered during your stay. We also regret the inconvenience with the key card. We will address these issues promptly. Your feedback and patience in this matter are much appreciated. We utilize feedback like yours to improve our guest experience; therefore, we appreciate you taking the time to leave your review. We hope you will consider giving us a chance so we can provide you with the hospitality you should always expect from us.With Thanks,The Team at The Hampton Inn Chelsea

4/10 - 별로예요

Terroy

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We did not get the room we ordered. I was disappointed. I was told they would hold my card. Not only did they hold my card, they took the funds right away off of my card. I won’t recommend this location to anyone.
2024년 3월에 1박 숙박함
답변 제공: The Team at The Hampton Inn Chelsea 님, 2024년 4월 2일
Dear Terroy, Thank you for staying with us and taking the time to share your review. Please accept our apologies for the room you received not meeting your expectations. We also regret any miscommunication regarding the hold on your card. We understand your frustration and appreciate your patience. We strive to ensure comfortable accommodations with outstanding service for each guest and hope the issues were resolved to your satisfaction. We hope to have the opportunity to make your next stay with us outstanding in every respect.With Thanks,The Team at The Hampton Inn Chelsea

8/10 - 좋아요

Geoffroy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Walkable
2024년 3월에 1박 숙박함
답변 제공: Amaris 님, 2024년 3월 31일
Thank you see you soon !

8/10 - 좋아요

Rachel

2024년 3월에 2박 숙박함
답변 제공: The Team at The Hampton Inn Chelsea 님, 2024년 4월 17일
Dear Rachel, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a pleasant experience here at the Hampton Inn Manhattan - Chelsea. We look forward to welcoming you back on your next visit!With thanks,The Team at The Hampton Inn Chelsea

8/10 - 좋아요

Khanh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Amaris 님, 2024년 3월 29일
Thank you so much for your review hope you visit again!

6/10 - 괜찮아요

Su

좋아요: 청결 상태
별로예요: 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: The Team at The Hampton Inn Chelsea 님, 2024년 3월 28일
Dear Su, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.With Thanks,The Team at The Hampton Inn Chelsea

8/10 - 좋아요

Kimberley

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast was not very good
2024년 3월에 4박 숙박함
답변 제공: The Team at The Hampton Inn Chelsea 님, 2024년 3월 27일
Dear Kimberley, We thank you for being a valued Hilton Honors member. Your comments are important to us as we continually strive to deliver an exceptional experience to our guests. We're sorry to hear that your breakfast experience fell short of expectations. We're committed to improving and ensuring all guests have a more satisfying breakfast experience. We hope you will stay with us again at Hampton Inn Manhattan - Chelsea.With Thanks,The Team at The Hampton Inn Chelsea

8/10 - 좋아요

Mitchell

좋아요: 청결 상태, 직원 및 서비스
This was a perfect location for all the things I was doing from Madison Square Gardens to NYU to the Village.
2024년 3월에 2박 숙박함
답변 제공: The Team at The Hampton Inn Chelsea 님, 2024년 3월 27일
Dear Mitchell, Thank you for choosing Hampton Inn Manhattan-Chelsea for your recent stay and sharing your experience with fellow travelers. We're delighted to hear that our hotel's location was convenient for your activities around Madison Square Garden, NYU, and the Village! Providing a central and accessible base for our guests is our top priority. We hope to accommodate you again soon.With Thanks, The Team at The Hampton Inn Chelsea

6/10 - 괜찮아요

Rosalie

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I reserved two rooms. Booked them at the same time. However, our rooms were on two separate floors. I can understand not being able to accomodate conjoining rooms but it was very inconvenient that our rooms were on two separate floors! One of the rooms did not have a thermostat & the cold ac was blasting our entire stay. When I brought it the woman's attention at the front counter, she just kept asking if we wanted the heat on - which was not what we wanted. It just would have been nice to adjust the air as we wanted to. One of the rooms had a leaky toilet, so we had to use one of our towels to make sure the floor stayed dry so we didn't slip when getting out of the shower. The free breakfast was an awesome plus. However, there was only one waffle iron which was also pretty inconvenient when you have a line of people waiting to make a waffle. We came to the city with a whole list of things to do & see but since the waffle iron line was so long, it set our schedule back almost an hour because our group of 5 people had to wait so long just for a waffle! Overall, the stay wasn't terrible. I've definitely had much worse experiences. However, next trip, which we are already starting to plan, we will probably look into other options.
2024년 3월에 3박 숙박함
답변 제공: The Team at The Hampton Inn Chelsea 님, 2024년 3월 26일
Dear Rosalie, Thank you for taking the time to share your feedback regarding your recent stay. We're glad to hear that you enjoyed the complimentary breakfast. However, we apologize for the inconvenience caused by having your rooms on separate floors and the issues with the thermostat and leaky toilet. Your comments regarding these matters will be addressed with our team. We hope you'll consider giving us another chance to provide you with a more seamless and enjoyable stay. We hope to welcome you back in the future.With Thanks,The Team at The Hampton Inn Chelsea

10/10 - 훌륭해요

Jeremy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was there during spring break and the breakfast rooms were full of families, european and American. I appreciated the breakfast buffet being included with my room, excellent hot water pressure in the shower every morning despite being on the 17th floor. The bath towels and bed linens were very nice..it is perfect for getting to the galleries in Chelsea or hopping on the subway to uptown or the west village. The Starbucks less than half a block away on the corner of 24th & 6th Ave. has a great staff and terrific music. There are three other hotels on this block but the Hampton inn felt cozy.
2024년 3월에 5박 숙박함
답변 제공: The Team at The Hampton Inn Chelsea 님, 2024년 3월 27일
Dear Jeremy, We are delighted to read your review of your stay at Hampton Inn Manhattan—Chelsea and are thrilled you enjoyed your stay! Your satisfaction is our priority, from our breakfast buffet to the cozy atmosphere. We're glad our location served your needs and that you found the nearby Starbucks convenient. Your feedback is invaluable, and we look forward to welcoming you back for another great experience in the heart of New York City.With Thanks,The Team at The Hampton Inn Chelsea

2/10 - 너무 별로예요

Norberto

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Paid for 2 queen bed room for 2 night's, they say Expedia overbooked and only have 1 king bed available for a family of 4 and no price adjustment. Second day they amend and found us a 2 queen bed for which I have paid but had to wait until check in at 3pm for new room. Counter staff was not that cooperative.
2024년 3월에 2박 숙박함
답변 제공: The Team at The Hampton Inn Chelsea 님, 2024년 3월 27일
Dear Norberto, We appreciate you choosing our hotel and also for taking the time to share your concerns. We deeply regret the inconvenience caused by the room availability issue and the lack of cooperation from our front desk staff. Your feedback is crucial for us to improve our service standards. We hope you will stay with us again so we can show you our commitment to providing excellent service and fresh accommodations.With Thanks, The Team at The Hampton Inn Chelsea

6/10 - 괜찮아요

wesley

2024년 3월에 2박 숙박함
답변 제공: The Team at The Hampton Inn Chelsea 님, 2024년 4월 14일
Dear Wesley, Thank you for sharing your rating regarding your recent visit. We regret any issues which left you with a less-than-perfect impression of our hotel. Please accept our apologies if you experienced any inconvenience. We encourage you to try us again, as we are confident you will enjoy the excellent hospitality we are known for providing.With thanks,The Team at The Hampton Inn Chelsea

8/10 - 좋아요

Christiana

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: The Team at The Hampton Inn Chelsea 님, 2024년 3월 27일
Dear Christiana, It means a lot to hear you loved everything about your stay! We strive to make every guest's experience memorable at Hampton Manhattan - Chelsea, and we can't wait to welcome you back.With Thanks,The Team at The Hampton Inn Chelsea

6/10 - 괜찮아요

Saurabh

출장 여행
별로예요: 직원 및 서비스
Good location.... breakfast is same monotonous everyday
2024년 3월에 4박 숙박함
답변 제공: The Team at The Hampton Inn Chelsea 님, 2024년 3월 23일
Dear Saurabh, We appreciate you sharing your review with us. Although we are glad you enjoyed most of your stay and liked our convenient location. We apologize that your experience did not meet every expectation and regret your disappointment with the variety of breakfast options. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback; we look forward to your return.With Thanks, The Team at The Hampton Inn Chelsea

10/10 - 훌륭해요

Tobias

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 6박 숙박함
답변 제공: The Team at The Hampton Inn Chelsea 님, 2024년 3월 23일
Dear Tobias, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we could provide you with a great stay at Hampton Manhattan - Chelsea. We look forward to your return and wish you all the best with your future travels.With Thanks, The Team at The Hampton Inn Chelsea

10/10 - 훌륭해요

Timothy

2024년 3월에 1박 숙박함
답변 제공: The Team at The Hampton Inn Chelsea 님, 2024년 4월 11일
Dear Timothy, Thank you for your kind rating! We are glad you had such a positive experience during your time at the Hampton Inn Manhattan—Chelsea. We are committed to providing exceptional service to each and every guest. We look forward to welcoming you back and wish you all the best.With thanks,The Team at The Hampton Inn Chelsea

10/10 - 훌륭해요

Julie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stay in NYC often- we got a great rate for a 1 night stay on a Sunday. All of the staff members extremely friendly and helpful. The rooms are modern and the view from our window was beautiful especially at night. They will keep your luggage before and after check in. Breakfast area very nice- spacious and a full breakfast. Elevators are a bit small for the size of the building. We know the area very well- street is safe at night and close to many train stations.
2024년 3월에 1박 숙박함
답변 제공: The Team at The Hampton Inn Chelsea 님, 2024년 3월 19일
Dear Julie, Thank you for choosing Hampton Manhattan - Chelsea. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.With Thanks,The Team at The Hampton Inn Chelsea

10/10 - 훌륭해요

Amy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel was very clean and the room was bigger than I imagined! The staff was courteous, we felt safe, and the hotel was in a great location for getting all around Manhattan and down to Brooklyn.
2024년 3월에 3박 숙박함
답변 제공: The Team at The Hampton Inn Chelsea 님, 2024년 3월 19일
Dear Amy, Thank you for choosing Hampton Manhattan - Chelsea. We are pleased to know how much you liked your room. We want your stay with us to feel like home and be as comfortable as possible. It is nice to see this type of recognition for our staff, and we will surely share this lovely feedback with them. We are glad our location was convenient for everything you wanted to do on this visit. It is a pleasure to know your overall experience was positive, and we hope to welcome you back shortly!With Thanks,The Team at The Hampton Inn Chelsea

8/10 - 좋아요

Donna Kanna 님, Raleigh

가족 여행
좋아요: 청결 상태, 직원 및 서비스
This central location in Chelsea was perfect for visit plans. Nearby subway stops a plus. Shopping and dining options in the area are good. The room was a typically small NYC room. Bathroom was a bit older, but clean. Great hot water. Our only complaint would be that the breakfast area was kind of small, crowded and often out of items and trash over flowing. We realize that big groups were staying at the same time, but it was not the best experience.
2024년 3월에 4박 숙박함
답변 제공: The Team at The Hampton Inn Chelsea 님, 2024년 3월 19일
Dear Donna Kanna, Thank you for taking the time to share your generous comments, particularly about our hotel's location. With easy access to restaurants and shops, we agree that our hotel is a very comfortable and affordable choice when visiting Chelsea However, we want to apologize for not meeting your expectations concerning breakfast. We will address these concerns with our food and beverage team, as we always want to improve our guest experience. We have shared your remarks regarding our housekeeping and will use them as an opportunity to improve our services. Your valuable feedback is much appreciated, and we do hope to have the privilege of hosting you again soon.With Thanks,The Team at The Hampton Inn Chelsea

8/10 - 좋아요

Sakina 님, Latham

좋아요: 청결 상태
별로예요: 직원 및 서비스
Person who checked us in was grouchy, not friendly and took about15 mins to check us in! Din’t even tell us about breakfast included as well as the timings of breakfast!
2024년 3월에 1박 숙박함
답변 제공: The Team at The Hampton Inn Chelsea 님, 2024년 3월 19일
Dear Sakina, Thank you for taking the time to share your experience. We want every guest to be treated with respect and authentic, friendly service; therefore, we sincerely apologize if this was not your experience. Your feedback will be used to improve our services, and we appreciate your patience. We appreciate your patience and hope you will stay with us again.With Thanks,The Team at The Hampton Inn Chelsea