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인센트라 빌리지 호텔 여행 후기

3 out of 5
인센트라 빌리지 호텔
32 Eighth Avenue, New York, NY

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 213개 이용 후기 중 119개" "
평점 8 - 좋아요. 213개 이용 후기 중 57개" "
평점 6 - 괜찮아요. 213개 이용 후기 중 15개" "
평점 4 - 별로예요. 213개 이용 후기 중 11개" "
평점 2 - 너무 별로예요. 213개 이용 후기 중 11개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Megan

2023년 12월에 7박 숙박함

6/10 - 괜찮아요

Susan

좋아요: 직원 및 서비스
It’s an old building. The heat is either off or on. It got a little hot in our room. It’s quirky, in a great neighborhood, very nice staff.
2023년 11월에 3박 숙박함

4/10 - 별로예요

Jenny

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I am taking the time to write a review because I do not want anyone to be as disappointed as we were due to our expectations not being met. I would go as far to say, ‘should be done under the trades description act.’ We were expecting quirky, boutique and authentic. The issues were as follows: 1. Not able to contact either accommodation or Expedia to get code as we were arriving early and needed access before 3pm to drop off heavy luggage. Fortunately other guests were leaving the property and gave us door code. 2. Description stated there was no lift and expected that room would not be ground floor, however Lahore room is at attic level with extremely narrow stair way. Near impossible if you are travelling with large cases. Staff were able to accommodate to different room but without any assistance to move luggage. 3. Pricing given by Expedia including tax $876.82 for 2 nights billed by Incentra Village Hotel $935.55. Tax increase and $50 housekeeping added to room charge of $379 per night. 4. Security was an issue as we tried to put valuables in the safe provided, requested batteries and told they don’t work. 5. The decoration in room was of an extremely poor standard, attempting to be aged but really just tired and poorly finished. 6. Cleanliness was poor for accommodation being charged to customers, dirt was visible on skirting boards, wood work, shower, toilet brush, rusting on radiators and flaking paint, windows. Positive: comfy bed, kitchenette, location.
2023년 10월에 2박 숙박함
답변 제공: BB 님, 2023년 11월 3일
Dear Jenny, Thank you for staying with us and for sharing your feedback. Exceptional service for every guest is our highest priority; therefore, we apologize that you had an unsatisfactory experience. We have shared your feedback with our team and appreciate your patience. We value you as a guest and hope that we have the opportunity to welcome you again in the future.

10/10 - 훌륭해요

Andrea

2023년 10월에 4박 숙박함

10/10 - 훌륭해요

Colin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location,very friendly
Quirky place, eccentrically furnished. Location was great and the staff were terrificly friendly and helpful. Only problem would be if you struggle with stairs.
2023년 9월에 4박 숙박함

2/10 - 너무 별로예요

John

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Dreadful
Dreadful. No one at hotel to let me in. AC made air unbreathable. AC light on saying “change filter”. Door didn’t lock!! Mngmt should have comped room 100% but didn’t. So filed a complaint.
2023년 9월에 1박 숙박함
답변 제공: BB 님, 2023년 9월 11일
Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. As we could not offer you a satisfiable stay we offered a full refund if you left the property. You chose to stay but our compliments could not be extended on a sold out night. Our goal is to provide every guest with an exceptional and memorable stay; therefore, we truly regret this was not your experience. Your comments have been shared appropriately, and we hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.

10/10 - 훌륭해요

Shantanu

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

karen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful stay, thank yyou
2023년 8월에 6박 숙박함

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

8/10 - 좋아요

David

좋아요: 청결 상태, 객실의 편안함
Loads of character
Unusual old building in a great area, nice staff and real character to the place. Much better than a run of the mill chain hotel
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Omar

2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

Andrew

2023년 7월에 2박 숙박함

10/10 - 훌륭해요

Marga

출장 여행
I have stayed at Incentra on 8th avenue many times and never want to leave. It’s located in my favorite quiet part of the west village. Get coffee across the street at bonsinior. The small hotel staff is charming. It’s a beautiful old building but maintained with care. Each room has it’s own vintage vibe. Only possible issue is no elevator so if you are on a higher floor you will have to carry your bags. Enjoy!
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Christopher

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place, great staff, great location, we have visited multiple times over the years.
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Lori

2023년 6월에 2박 숙박함

10/10 - 훌륭해요

Kelli

2023년 6월에 1박 숙박함

6/10 - 괜찮아요

CAROL

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The property is well located and clean. Once we were moved into a larger room the room itself was nice. I would not recommend the rooms in the sub sub basement, where we were first assigned. My only complaint about the room itself was that the outlets were so worn and loose that it was difficult to charge our phones. Also the stairways were extremely narrow and difficult to maneuver in. Overall, decent place to stay if you're looking for an inexpensive hotel in Greenwich Village.
2023년 5월에 4박 숙박함

10/10 - 훌륭해요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스
I loved my stay. The room was perfect and staff wonderful. I was disappointed that there wasn’t at least a clean up of my garden area. The weather was great and I would liked to have spent time outside. Other than that absolutely wonderful. Liz Rizzo
2023년 5월에 5박 숙박함

8/10 - 좋아요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We loved that it's in a historic building with alot of charm in a quiet friendly neighborhood and the staff "especially Gina is so friendly. We will be back. This was our second visit.
2023년 4월에 2박 숙박함
답변 제공: BB 님, 2023년 5월 10일
Thank you for staying with us! We appreciate the feedback.

10/10 - 훌륭해요

Kanae

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cozy and useful room. Very convenient location. Subway station, corner store, breakfast place are all within a walking distance. Staffs are all friendly and kind. Definitely I will come back to meet them again.
2023년 2월에 3박 숙박함

8/10 - 좋아요

Susanna

2023년 2월에 1박 숙박함

10/10 - 훌륭해요

Jacqueline

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I have enjoyed staying at Incentra Village for many years. A charming, personal ambiance and very convenient to transportation.
2023년 2월에 14박 숙박함

10/10 - 훌륭해요

alan

좋아요: 숙박 시설 상태 및 시설
Great location , great room , great friendly staff . Perfect in all ways and will definitely be back
2023년 2월에 9박 숙박함

10/10 - 훌륭해요

daniel

2023년 2월에 3박 숙박함

8/10 - 좋아요

Marilyn 님, Providence

2023년 2월에 1박 숙박함

10/10 - 훌륭해요

Jennie

2022년 11월에 4박 숙박함

10/10 - 훌륭해요

Margaret

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent stay! Felt at home
We arrived early & were greeted by the kind front desk attendant Dawn who made us comfortable while Vincent prepped the room so we could check in early. A wonderful surprise in a small guest house. Everyone was helpful, warm & personable & the room was perfect for us! So handy to have a kitchenette & they provided coffee & half & half. I will def be back!
2022년 11월에 1박 숙박함

10/10 - 훌륭해요

Barbara

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Stay!
Wonderful accommodation, wonderful staff, fantastic location. I will definitely be returning!
2022년 9월에 2박 숙박함

6/10 - 괜찮아요

Edward

2022년 8월에 2박 숙박함

6/10 - 괜찮아요

Amanda

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
This hotel is in a perfect location. I liked the fresh white bed linens. The courtyard for the garden room is nice and quiet. I could open a window in the Garden room, but not in the Gaylord room. However, I am concerned about the violations to fire code. NO SPRINKLER HEAD OR ELECTRIC SMOKE DETECTORS. i took photos to record. The battery-operated smoke detector in second room lacked batteries. The staff were nice enough. I could better recommend Incentra after these fire safety adjustments were made...
2022년 8월에 4박 숙박함
답변 제공: BB 님, 2022년 8월 27일
Thank Thanks for staying with us. We appreciate your feedback. However we must point that our building is fully sprinkled as well as equipped with CO/ smoke detectors. All smoke detectors have fresh batteries and are inspected monthly. We hope to get the opportunity to accommodate you again in the near future.

10/10 - 훌륭해요

Anne

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 8월에 4박 숙박함

10/10 - 훌륭해요

Margaret 님, Reno

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Charming place in a great location. I would definitely stay here again!
2022년 8월에 1박 숙박함

10/10 - 훌륭해요

MARK

2022년 8월에 1박 숙박함

10/10 - 훌륭해요

Monica

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
very close to where my daughter lives
2022년 8월에 3박 숙박함
답변 제공: BB 님, 2022년 8월 10일
Thank you for your feedback, we appreciate your stay!

8/10 - 좋아요

Lloyd

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I'll Be Back!
Everyone there was super friendly and helpful. The rooms are cute, clean, and comfortable. The location is great (subway nearby, multitude of restaurants within a few blocks) and I love that it is an historic property. I'll definitely be booking this property when I visit NYC again!
2022년 7월에 2박 숙박함
답변 제공: BB 님, 2022년 8월 10일
Thank you for sharing your thoughts, we appreciate your patronage!

10/10 - 훌륭해요

Stephen

2022년 7월에 2박 숙박함

10/10 - 훌륭해요

Kacee

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved loved loved! So cute, loved the history of the building and the antique furnishings. The bed was very comfortable. It didn't have amenities in that there aren't things like a gym, but the room was quiet, had a lovely bathroom, a kitchenette with coffee and tea, AC and a television. What more do you need? You're in the West Village - go outside! My only advice: If you're like me and your partner runs hot and you run cold and you end up stuck in a cold room, ask for an extra blanket because the room didn't have any.
2022년 7월에 1박 숙박함
답변 제공: BB 님, 2022년 8월 10일
Thank you for choosing us for your stay in the city! We would love to welcome you back!

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
A nice and charming hotel with very friendly staff. The only comments we have is that the airconditioning unit in the room was so dirty we had to clean the filters ourselves. It was also very loud and the fan could not be set on low speed. The ventilator in the bathroom didn't work and as the room was in the basement there were some black spots between the tiles on the wall. Despite those downsides we had a great stay.
2022년 7월에 1박 숙박함
답변 제공: BB 님, 2022년 8월 10일
Thank you for sharing your experience from your recent stay. We sincerely regret tge inconvenience experienced and have addres the issues so another guest does not experience them. We thank you for your patronage and hope to see you again so we can make it right thus rime for a perfect stay.

4/10 - 별로예요

Egila

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Great neighborhood. And the woman who cleans and also takes care of the payment was nice. But the guest house is in poor condition and far too expensive for its state. The wooden railing in the stairway is loose, The furniture is not antique as advertised, just shabby and worn. Our bathroom had no ventilation at all, chipped bathtub, handle in the shower kept coming off, big stain (rust?) on shower curtain. Most of the times there is no one in the office. Guest letting frustrated other guest as well as delivery persons into the building after they keep ringing the bell. And there is a $50 cleaning fee added to the bill.
2022년 5월에 2박 숙박함

6/10 - 괜찮아요

Elise

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
This was the second time staying at the property. This time, the handle in the shower came off and there was no hot water on Sunday. The staff was lovely and the room was very clean. Unfortunately, both the heat and A/C were on. Price was “reasonable”. Well located and private. Will likely book again if back in the area but might look elsewhere.
2022년 5월에 2박 숙박함

10/10 - 훌륭해요

Anthony

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Better than we could have hoped
Perfect. The hotel is so charming and fun. In the best neighborhood in Manhattan in the West Village. Couldn’t have had a better time. We’re definitely going back often
2022년 4월에 1박 숙박함

8/10 - 좋아요

Ingrid

2022년 4월에 2박 숙박함

8/10 - 좋아요

martha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Terrific!
Vincent was super accommodating and the room covered all our needs. We would definitely stay again.
2022년 4월에 4박 숙박함

10/10 - 훌륭해요

Joseph

2022년 3월에 1박 숙박함

8/10 - 좋아요

Eric

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
The hotel is a refurbished house in Greenwich Village. The staff were friendly and helpful. The rooms are comfortable and appear to be decorated in period furnishings. The neighborhood is safe and convenient to many restaurants.
2022년 3월에 2박 숙박함

10/10 - 훌륭해요

Heidi

2022년 3월에 4박 숙박함

10/10 - 훌륭해요

Stephen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect NYC base.
Ideally located for all things Greenwich Village and beyond. Full of character, comfort, first class service and a friendly staff. Very highly recommended.
2022년 2월에 7박 숙박함

10/10 - 훌륭해요

Pamela

2022년 2월에 2박 숙박함

10/10 - 훌륭해요

Trace

2022년 2월에 1박 숙박함

10/10 - 훌륭해요

Genevieve

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
My Greenwich Village Home
I found this place to be just right, cute and homey. It served its purpose which was to be close to work for the night. My room was clean and comfortable. Jenny was exceptional, friendly and accommodating. I will definitely return. Thank you.
2022년 2월에 1박 숙박함