이집트산 면 시트, 고급 침구, 미니바, 객실 내 금고
예약 가능 여부 확인

식스티 로워 이스트 사이드 여행 후기

4.5 out of 5
식스티 로워 이스트 사이드
190 Allen Street, New York, NY

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 374개" "
평점 8 - 좋아요. 1000개 이용 후기 중 242개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 163개" "
평점 4 - 별로예요. 1000개 이용 후기 중 103개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 118개" "

8.2/10

청결 상태

7.8/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I liked the balcony view. Really nice bedroom. However, there is loud music from the bar some nights. Still a great stay
2024년 3월에 6박 숙박함
답변 제공: Front Desk 님, 2024년 4월 19일
I'm so pleased your stay with us was so enjoyable. Thank you for writing this amazing review. I look forward to seeing you again soon.

6/10 - 괜찮아요

Laura 님, New Milford

좋아요: 청결 상태, 직원 및 서비스
I like that everything I wanted like coffee, snacks, etc. were with in walking distance. The staff was very hospitable! The only issue I had was that in order to get ice, I had to tell the front desk and a staff member would bring it to me. I never got the ice but other than that my stay was pretty ok. Nice and quiet.
2024년 4월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 4월 19일
I'm sorry to hear that your visit to our hotel did not meet our standards. We have made great strides to improve our guest's experiences. I hope we have a chance to host you again.

4/10 - 별로예요

dale

We were very disappointed. Hotel was accommodating trying to find a room that would better suited for my minor child but unfortunately there wasn’t any other rooms. It was 1030 pm and our room was vibrating from the club and heard the music. It was inhabitable for him. Upsetting birthday for him. checked out and was advised we would be refunded and to contact Expedia and tell them hotel is okay with it. This is not true we hear now. Need to pay first night
2024년 3월에 2박 숙박함
답변 제공: Front Desk 님, 2024년 4월 2일
I'm extremely sad to hear that your experience at our hotel did not meet our standards. If you care to discuss these issues, please reach out to the hotel directly. I would appreciate knowing more about how we failed so we can do better for your next visit.

10/10 - 훌륭해요

Mark

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Sauna was broken the whole week we stayed.
2024년 3월에 6박 숙박함
답변 제공: Front Desk 님, 2024년 4월 2일
I'm so pleased your stay with us was so enjoyable. Thank you for writing this amazing review. I look forward to seeing you again soon.

10/10 - 훌륭해요

Sharona 님, Bronx

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and clean hotel in lower east side
2024년 3월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 3월 30일
I'm so pleased your stay with us was so enjoyable. Thank you for leaving this amazing review. I look forward to seeing you again soon.

10/10 - 훌륭해요

Ann

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 3월 28일
Thank you for taking the time to write such a stellar review of your stay with us. We hope to see you again soon.

10/10 - 훌륭해요

Breeyana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Loved it
2024년 3월에 2박 숙박함
답변 제공: Front Desk 님, 2024년 3월 28일
Thank you for taking the time to write such a stellar review of your stay with us. We hope to see you again soon.

8/10 - 좋아요

Danielle

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Noisy
2024년 3월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 3월 26일
Thank you for leaving a review of your recent stay.

6/10 - 괜찮아요

Shekima

The property was ok it was loud and it smelled like weed all night
2024년 3월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 3월 19일
I'm extremely sad to hear that your experience at our hotel did not meet our standards. If you care to discuss these issues, please reach out to the hotel directly. I would appreciate knowing more about how we failed so we can do better for your next visit.

10/10 - 훌륭해요

Alfred

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Front Desk 님, 2024년 3월 19일
I'm so pleased your stay with us was so enjoyable. I look forward to seeing you again soon.

8/10 - 좋아요

Mandellas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I am a big fan of the Sixty brand of hotel so much so I would have been interested in membership if they offered it. This would be my third stay at Sixty LES. I actually fell in love with the Lower East Side because of this Hotel. The LES and Alphabet City, are now like a home away from home and 190 Allen Street was home base. The Hotel is dated now which is to be expected nothing remains new for long. I have such great memories of the hotel before covid. This last stay was extra special. It was my wife’s 50th birthday. We had a blast it was just unfortunate that the hotel we have come to love was not at its best. Upon arriving we noticed a difference as soon as we came through the familiar revolving doors. The staff were helpful but not cheerful. They had that I am just doing my job look not I am here to give you the Sixty boutique modern hotel service we were use to. When we got to our room (King suite) we noticed that the bed platform was damaged, the wood veneer on the cabinetry and shelving was full of abrasions and dings the closet’s hinges were loose some light switches didn't work. The signature illumination piece behind the bed had tape strip glue in some areas. We were put off at first, but the rain shower and the bathroom area were good. The rain shower is the best in downtown. It is an experience all on its own. The dark flooring and exposed cement ceiling are always a seller for me. I still love the room design. It just needs an upgrade.
2024년 2월에 5박 숙박함
답변 제공: Front Desk 님, 2024년 2월 28일
Thank you Mandellas for being such a loyal guest. I'm sorry to hear that your visit to our hotel did not meet our standards. I will pass your notes to our Director of Operations and our Director of Housekeeping. I hope we can have you back again to show you a proper visit.

8/10 - 좋아요

Nafi

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 2월 27일
Thank you Nafi for leaving us a review.

10/10 - 훌륭해요

Aaliyah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Better than expected! Staff were all very kind and helpful. Social club was fun & the gym is a decent size to get a good workout in. Only downsize was there was an issue with pipes which caused an obnoxious humming sound on and off.
2024년 2월에 2박 숙박함
답변 제공: Front Desk 님, 2024년 2월 23일
Hi Aaliyah,I'm so pleased your stay with us was so enjoyable. Thank you for writing this amazing review. I look forward to seeing you again soon.

8/10 - 좋아요

Russell

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 4박 숙박함
답변 제공: Front Desk 님, 2024년 2월 22일
I'm so pleased your stay with us was so enjoyable. Thank you for leaving a review. I look forward to seeing you again soon.

2/10 - 너무 별로예요

tomoko Imade 님, granada hills

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It used to be kinda nice. Stayed here pre pandemic and it was good boutique hotel. clean, nice amenity, dark and chic. now it's just dark. ON TOP OF THAT, HOUSE KEEPING REMOVED my personal belongings from the room (a brand new shopping bag) and when I reported it to the front desk, they would "investigate it and report back. After a week, they are "still under investigation". It's a clear negligence on the staff, yet no apology or compensation for it.
2024년 2월에 5박 숙박함
답변 제공: Front Desk 님, 2024년 2월 21일
I'm extremely sad to hear that your experience at our hotel did not meet our standards. Our Director will reach out if he hasn't already, so we can resolve this matter personally.

10/10 - 훌륭해요

roderick

2024년 2월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 3월 20일
I'm so pleased your stay with us was so enjoyable. Thank you for writing this amazing review. I look forward to seeing you again soon.

10/10 - 훌륭해요

Gabby

2024년 2월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 3월 20일
I'm so pleased your stay with us was so enjoyable. Thank you for writing this amazing review. I look forward to seeing you again soon.

10/10 - 훌륭해요

Alex

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a fantastic stay at Sixty LES in the king suite. Beautiful lush and safe hotel. Highly recommend
2024년 2월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 2월 20일
I'm so pleased your stay with us was so enjoyable. Thank you for writing this amazing review. We have made great strides to improve our guest's experiences. I look forward to seeing you again soon.

8/10 - 좋아요

bjorn

2024년 1월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 3월 20일
I'm so pleased your stay with us was so enjoyable. I look forward to seeing you again soon.

4/10 - 별로예요

Cynthia 님, coral springs

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This stay would of been wonderful but the walls are so thin my neighbor was screaming and it was like they were in my room. This happened both nights with the first night being the worst. I call reception twice and the guy wouldn’t stop yelling. His yelling and laughter woke me up all night until like 5am. I have never experienced such thin walls and I travel every week for work. Just for this, I would def not stay here again as sleep is extremely important to me.
2024년 1월에 2박 숙박함
답변 제공: James K - Director of Operations. 님, 2024년 1월 24일
Hi Cynthia,I'm extremely sad to hear that your experience at our hotel did not meet our standards. While we do have a noise curfew, it is never pleasant when a noisy guest disrupts the other guests. We would love to have you back so we can show you a better experience.

2/10 - 너무 별로예요

kelly maxim

출장 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice staff
답변 제공: Front Desk 님, 2024년 1월 23일
I'm extremely sad to hear that your experience at our hotel did not meet our standards. If you care to discuss these issues, please reach out to the hotel directly. I would appreciate knowing more about how we failed so we can do better for your next visit.

10/10 - 훌륭해요

Vivian 님, Cupertino

2024년 1월에 4박 숙박함
답변 제공: Front Desk 님, 2024년 1월 20일
I'm so pleased your stay with us was so enjoyable. Thank you for writing this amazing review. I look forward to seeing you again soon.

10/10 - 훌륭해요

Jacob

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Never disappointed!
This was our 2nd time staying at Sixty LES and they did not disappoint. The room was very clean and spacious for NYC, the location is perfect (close to some of the best restaurants in the city), and the staff was always friendly! My family will continue to choose this hotel anytime we travel to the city
2024년 1월에 3박 숙박함
답변 제공: Front Desk 님, 2024년 1월 12일
Hi Jacob,Thank you for your kind words. We can't wait to host you again.

10/10 - 훌륭해요

Ramon

2024년 1월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 1월 9일
I'm so pleased your stay with us was so enjoyable. Thank you for writing this amazing review. We have made great strides to improve our guest's experiences. I look forward to seeing you again soon.

4/10 - 별로예요

Kayla

좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
the employee at the front desk was trying to sell us an upgrade for $30, without us asking, when as a member of gold, it should be complimentary. after refusing the employee suggested it several times and it was very uncomfortable.
2024년 1월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 1월 9일
Hi Kayla,I'm so sorry our agent was overly pushy about an upgrade. I double checked with Expedia, and we were not notified about your status with them. Normally when available we do offer a comp upgrade. I have spoken with our Front Desk Manager and hope this experience does not prohibit having the change to host you again.

6/10 - 괜찮아요

Winnie

좋아요: 청결 상태
2023년 12월에 5박 숙박함
답변 제공: Front Desk 님, 2024년 1월 9일
I'm sorry to hear that your visit to our hotel did not meet our standards. We have made great strides to improve our guest's experiences. I hope we have a chance to host you again.

10/10 - 훌륭해요

Andres

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff is so incredible at this property, Danielle at front desk is Awesome so helpful from check in to extending our stay to helping me in parking car to unload my baby boy etc. I enjoyed this property, and the value is there. Thanks!
2023년 12월에 3박 숙박함
답변 제공: Front Desk 님, 2024년 1월 9일
I'm so pleased your stay with us was so enjoyable. Thank you for writing this amazing review. We have made great strides to improve our guest's experiences. I look forward to seeing you again soon.

10/10 - 훌륭해요

Adam

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff! Shout out for Nazar at the front desk who was particularly welcoming and helpful!
2023년 12월에 7박 숙박함
답변 제공: Front Desk 님, 2024년 1월 9일
I'm so pleased your stay with us was so enjoyable. Thank you for writing this amazing review. We have made great strides to improve our guest's experiences. I look forward to seeing you again soon.

10/10 - 훌륭해요

Tanya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Front Desk 님, 2024년 1월 9일
I'm so pleased your stay with us was so enjoyable. Thank you for writing this amazing review. We have made great strides to improve our guest's experiences. I look forward to seeing you again soon.

10/10 - 훌륭해요

Leslie 님, carpinteria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 5박 숙박함
답변 제공: Front Desk 님, 2024년 1월 9일
I'm so pleased your stay with us was so enjoyable. Thank you for writing this amazing review. We have made great strides to improve our guest's experiences. I look forward to seeing you again soon.

10/10 - 훌륭해요

Crystal

2023년 12월에 2박 숙박함
답변 제공: Front Desk 님, 2024년 1월 23일
I'm so pleased your stay with us was so enjoyable. Thank you for writing this amazing review. I look forward to seeing you again soon.

10/10 - 훌륭해요

Juan

2023년 12월에 4박 숙박함
답변 제공: Front Desk 님, 2024년 1월 3일
I'm so pleased your stay with us was so enjoyable. Thank you for writing this amazing review. I look forward to seeing you again soon.

2/10 - 너무 별로예요

Alexx

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love nyc. I regularly travel there for work. I have NEVER been more disappointed in a hotel, especially for this price point. I ended up only staying one night of my 5 nights booked, and paid around $550 for a single night in hell. The building is dirty and the “modern” features are cheap, often broken, and not even aesthetic. The pool and all amenities are closed. There is no water or ice. The bathroom is connected to the bedroom in a bizarre way that does not provide any privacy for you/travel companions. It is incredibly loud in the room due to the elevator, hallway noise and poor insulation to the outside. The view is far from attractive from the hotel. I actually hated this place in every way except the bed was decently comfortable. Don’t stay here.
2023년 12월에 5박 숙박함
답변 제공: Front Desk 님, 2024년 1월 3일
Dear Alexx,I'm extremely sad to hear that your experience at our hotel did not meet our standards. While our outdoor pool does have seasonal hours of operation all our other hotel amenities, such as the gym and the sauna are available 24/7 - 365. I'm very sorry we failed to fully inform you. If you care to discuss these issues please reach out to Director of Operations; James at the hotel directly.

10/10 - 훌륭해요

Rocdessa

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My friends and i had a great experience at Sixty Les. Would recommend.
2023년 12월에 2박 숙박함
답변 제공: Front Desk 님, 2023년 12월 29일
I'm so pleased your stay with us was so enjoyable. Thank you for writing this amazing review. We have made great strides to improve our guest's experiences. I look forward to seeing you again soon.

10/10 - 훌륭해요

Aszur

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: Front Desk 님, 2023년 12월 28일
I'm so pleased your stay with us was so enjoyable. Thank you for writing this amazing review. We have made great strides to improve our guest's experiences. I look forward to seeing you again soon.

8/10 - 좋아요

Ashley

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
2023년 12월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 12월 28일
I'm so pleased your stay with us was so enjoyable. Thank you for writing this amazing review. We have made great strides to improve our guest's experiences. I look forward to seeing you again soon.

8/10 - 좋아요

Erika M 님, Billerica

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
love the lower east side! First time staying at a Sixty property! The staff at check in was super fast and friendly. The room was nice/ shower was great! Had a couple drinks with friends at the restaurant bar and enjoyed all the activity the club was bringing in! I'd definitely stay here again. Also, as we arrived, a parking spot opened up right in front of the hotel! Bonus! free parking on Sunday! Walked right in! no fee!
2023년 12월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 12월 28일
I'm so pleased your stay with us was so enjoyable. Thank you for writing this amazing review. We have made great strides to improve our guest's experiences. I look forward to seeing you again soon.

10/10 - 훌륭해요

Ryan

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: Front Desk 님, 2023년 12월 19일
Thank you for taking the time to write such a stellar review of your stay with us. We hope to see you again soon.

10/10 - 훌륭해요

Christopher

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable and awesome
2023년 12월에 2박 숙박함
답변 제공: Front Desk 님, 2023년 12월 19일
Thank you for taking the time to write such a stellar review of your stay with us. We hope to see you again soon.

2/10 - 너무 별로예요

Shytina

2023년 12월에 2박 숙박함
답변 제공: Front Desk 님, 2024년 1월 6일
I'm extremely sad to hear that your experience at our hotel did not meet our standards. If you care to discuss these issues, please reach out to the hotel directly. I would appreciate knowing more about how we failed so we can do better for your next visit.

8/10 - 좋아요

Leonie

출장 여행
좋아요: 숙박 시설 상태 및 시설
Good spot very nice. Pumping music from the bar. So be happy with the vibe if you want to sleep.
2023년 12월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 12월 19일
I'm sorry to hear that your visit to our hotel did not meet our standards. We have made great strides to improve our guest's experiences. Including a major renovation to our nightclub where we installed noise dampening insolation to prevent guest disruption. I hope we have a chance to host you again.

6/10 - 괜찮아요

zheng

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The room is big and clean, and the location is also perfect. But the noise at the social club inside the hotel keeps me from sleeping till 2 AM. It is not suitable for my meeting the next day. The guy at the check-in was timid and wouldn't say extra words to me, so I did not know the hotel offered $10 credit daily from the Mimbar, and there is a spa, etc. There is one day when the water turns yellow and I have no shower in the morning, The hotel only credits 4 day experience fee but still charges me one day ( even though I don't have any experience ).
2023년 12월에 5박 숙박함
답변 제공: Front Desk 님, 2023년 12월 19일
Hi Zheng,I'm so pleased you enjoyed our rooms. While we did have a plumbing issue during your stay, I'm pleased to say that the issue was quickly resolved and all guests had hot water by 8am. The guest experience fee which is similar to a resort fee or a facility fee, and provides access to the gym, wifi, and local phone calls.

8/10 - 좋아요

Anna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 3박 숙박함
답변 제공: Front Desk 님, 2023년 12월 19일
I'm so pleased your stay with us was so enjoyable. I look forward to seeing you again soon.

6/10 - 괜찮아요

Patricia

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Poor lighting in my room, no coffee/tea service. Only had espresso. No luggage stand, I had to leave my luggage opened on the floor which was very cumbersome. Shower was hard to figure out and I never did figure out how to set the alarm clock. The Hotel was going for the Modern look but neglected to take into consideration ease of use. I would not stay here again.
2023년 12월에 5박 숙박함
답변 제공: Front Desk 님, 2023년 12월 19일
I'm extremely sad to hear that your experience at our hotel did not meet our standards. If you care to discuss these issues, please reach out to the hotel directly. I would appreciate knowing more about how we failed so we can do better for your next visit.

10/10 - 훌륭해요

Ruben

2023년 12월에 5박 숙박함
답변 제공: Front Desk 님, 2023년 12월 19일
Thank you for taking the time to write such a stellar review of your stay with us. We hope to see you again soon.

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Noisy and deposit is a joke
Noisy social club next to our room $450 deposit is extremely unreasonable and limited spending while in the city
2023년 11월에 3박 숙박함
답변 제공: Front Desk 님, 2023년 12월 5일
I'm sorry to hear that your visit to our hotel did not meet our standards. Our incidental hold of 150 per night is set to cover minibar items and at as a security deposit. I hope we have a chance to host you again.

10/10 - 훌륭해요

Tom

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is the second time my family and I stated at Sixty LES. They loved the location and room so much, they wouldn't let me look at other places.
2023년 11월에 5박 숙박함
답변 제공: Front Desk 님, 2023년 12월 1일
Thank you for taking the time to write such a stellar review of your stay with us. We hope to see you again soon.

2/10 - 너무 별로예요

Valerie

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Front Desk 님, 2023년 11월 30일
Valerie,I'm sorry your stay with us did not meet our standards. We would love to hear what went wrong so we can do better.

8/10 - 좋아요

Elvin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Jimmy at the front desk was very helpful and is easy to talk with. He was very knowledgeable about the hotel.
2023년 11월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 11월 28일
I'm so pleased your stay with us was so enjoyable. Thank you for writing this amazing review. I look forward to seeing you again soon.

6/10 - 괜찮아요

Gemini

가족 여행
좋아요: 직원 및 서비스
Sixty LES was not as luxury as it claims to be. First let me say the staff were LOVELY. They were so nice and extremely helpful. The young man who held our luggage before checkin so we could explore the city was so sweet and the front desk lady was kind. The interior of the hotel is beautiful in the lobby and the restaurant area but my room left much to be desired. All of the furniture was very much worn with obvious wear and tear and even scuff marks on the wall. The desk could have used a wipe down and the leather overlay of the desk chair was cracking and peeling on the back. And there was a small tuft of long blonde hair on the carpet which clearly wasn't mine as I have dark brown hair. My mom had stayed here previously for New Years and boasted about it so when I wanted to do a quick trip to NYC she recommended it. I think their saving grace was that amongst the few small special requests I put in for my reservation, the only one they honored was giving me a high floor room with an amazing view. I know special requests aren't guaranteed so I was grateful for that but a personal touch to the room would have been nice. My mom said they put a welcome message on her tv screen during her stay & I did not receive that. Our room was also RIGHT in front of the elevator so once we were in for the night, we listened to people coming in and out of the elevator until we fell asleep. Might come back but would definitely opt for an upgraded room, hopefully for a better experience.
2023년 11월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 11월 28일
I'm extremely sad to hear that your experience at our hotel did not meet our standards. If you care to discuss these issues, please reach out to the hotel directly. I would appreciate knowing more about how we failed so we can do better for your next visit.