4/10 - 별로예요
Olivia
단체 여행, 연인과의 여행
2025년 9월 28일
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I was disappointed with my experience at this property. I had been under the impression it was a Marriott, but a Sonder operates very differently and unfortunately did not meet my expectations.
The one bright spot was Brent, the on-site employee, who was exceptionally friendly, professional, and helpful in coordinating our move to another Sonder property. He truly went above and beyond and deserves recognition for the extra work he does on behalf of the facility.
However, several issues made our stay extremely difficult. There is no overnight staff, and when the fire alarm went off at around 2 a.m. it stayed on for over an hour. I was on hold with the helpline trying to get the situation addressed. Fire alarm testing then continued from about 9:30 to 11:30 a.m., so we got little to no sleep. On top of that, the entire third floor lost air conditioning.
The helpline ultimately recommended we relocate to another hotel, which we did. Unfortunately, that property was in Tribeca while all our wedding activities, friends, and family were in Brooklyn. This unexpected move caused significantly higher transportation costs, inconvenience, and lost time during a very important weekend.
Unfortunately, based on this experience, I don’t see myself booking a Sonder property again in the future.
Olivia
2025년 9월에 4박 숙박함