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예약 가능 여부 확인

더 서리 여행 후기

2.5 out of 5
더 서리
20 East 76th Street, New York, NY

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 1000개 이용 후기 중 714개" "
평점 8 - 좋아요. 1000개 이용 후기 중 179개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 59개" "
평점 4 - 별로예요. 1000개 이용 후기 중 38개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 10개" "

9.6/10

청결 상태

9.2/10

직원 및 서비스

8.4/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

이용 후기

10/10 - 훌륭해요

jaeyoung

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
매우 만족
호텔 내 직원들 모두 친절합니다. 특히 프론트직원들은 일처리를 매우 합리적이게 처리하며 덕분에 힘든 여정 중 유일하게 좋은기억으로남을 호텔입니다. 위치는 관광지와 조금 떨어져있지만 그렇기에 호텔 주변은 매우 조용하고 치안이 좋은 어퍼이스트입니다.
2019년 2월에 2박 숙박함
답변 제공: Karen Globokar Guest Relations Manager 님, 2019년 2월 19일
Thanks for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

steve 님, 서울

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
친절한 직원들 조용하고 깨끗한 위치 좋은 인테리어 맛있는 레스토랑. 모든것이 만족
친절하고 상황에 따라 적절히 고객의 입장을 배려 해 주는 숙련된 서비스. 맛있고 격조있는 레스토랑 조용하고 쇼핑 갤러리 공원등에 접근이 용이한 위치. 담에 뉴욕 방문시 꼭 다시 묵고 싶은 호텔.
2017년 7월에 2박 숙박함
답변 제공: Krystle 님, 2017년 7월 21일
Good Afternoon Steve, Thank you for staying with us and taking the time out to give us your feedback. We are happy to hear that you had a wonderful time at The Surrey. We do hope to see you again the next time your travels bring you to NY. Warmest Regards, Krystle Guest Relations Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

6/10 - 괜찮아요

실제 이용하신 고객

아주 조용한 환경이 좋았어요.
다 좋은데 샤워 물이 너무 약해서 속상했어요.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: Katie Winther 님, 2016년 2월 13일
Dear Guest, Thank you for your positive review. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

seounggon 님, Korea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
뉴욕 최고의 호텔
전체적으로 만족합니다. 직원들의 서비스 친절함이 좋았고 아침마다 제공되는 커피와 과일도 맛있었습니다. 객실 청결도는 물론 만족하도 위치또한 센트럴파크와 가까워 산책하기 좋았습니다 호텔 레스토랑 또한 맛있었습니다 제일 좋았던 건 호텔 루프탑이 최고였습니다! 다시 가고싶습니다

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
조용하고 고급스러운 어퍼이스트 사이드 뉴욕
번잡한 뉴욕 관광지와 다른 느낌으로 제대로 된 뉴욕을 경험할수 있는 호텔임..멋진 로비와 친절한 프런트 직원들도 인상적이었음..센트럴 파크를 산책하기에도 아주 좋았고, 메디슨 에비뉴에서 쇼핑하기에도 매우 편리한 위치임..?

8/10 - 좋아요

Seungah Cassie 님, Seoul, Korea

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Could have been nicer.
It was a very nice hotel. However, for the price, I think the service should have been better. The doorman was nice but the front was just okay. Also, the cleaning people never filled the water that was just complimentary when they could. It was a nice place though. I really liked the interior, modern yet not too cold.

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Although the hotel is extremely well located and the room sizes are great, it needs love & a good update. Rooms have objects that are "semi-broken" (like a lamp) and water damage (in the ceiling). After the entrance there is a "lounging" area with tables, were bubbles are present from the wall paper. But the worse part is the fact that staff does not care about you. I cannot count the number fo times I had to open the front door and the door to the street (two heavy doors) in the 6 days I was there. The receptionists are always talking to each other and ignore guests passing by. This is such an iconic hotel, how can manage let this happen?
2020년 3월에 5박 숙박함
답변 제공: hotel_mgmt_team_365 님, 2020년 3월 9일
Thank you for allowing us to host your recent trip to New York City and for sharing your review. We are pleased to read that our location and room size were to your liking, though we sincerely regret to learn that there were aspects of your stay which fell short of perfect. Please rest assured that in our follow up with our staff, we will discuss how to ensure a more flawless experience going forward, and we hope that you will allow us the chance to earn back your trust with an improved experience on your next Upper East Side getaway. Warm regards, The Surrey

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just wonderful. Beautiful hotel. Staff lovely. Location is ideal if you want to be uptown.
2020년 2월에 5박 숙박함
답변 제공: hotel_mgmt_team_365 님, 2020년 3월 5일
Thank you for your kind review. We are delighted to read how much you enjoyed our Upper East Side location, as well as your stay at our hotel. We hope to have the pleasure of welcoming you again soon. Warm regards, The Surrey

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Un accueil toujours agréable, avec un personnel attentionné. L'accès à un café au rdc, chaque matin Je regrette les prix dissuasifs du bar de chambre ainsi que lors du départ, nous devions descendre nos bagages. Un guide détaillé précisant l'étage pour la salle fitness, le rooftop(en période estivale)seraient appréciable. Nous espérons revenir et profiter de la terrasse(en période estivale)qui nous avait laissé un bon souvenir.
2020년 2월에 7박 숙박함
답변 제공: hotel_mgmt_team_365 님, 2020년 3월 5일
Thank you for your review. We are delighted to read that you enjoyed your stay, and we appreciate your additional comments. We look forward to welcoming you again this summer to enjoy our Private Roof Garden. Warm regards, The Surrey

10/10 - 훌륭해요

Thomas

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
If you love the UES you will love The Surrey
A great location for shopping and eating. Not great if your business is mostly on the West Side.
2020년 2월에 4박 숙박함
답변 제공: hotel_mgmt_team_365 님, 2020년 3월 5일
Dear Thomas, It was a pleasure to have you with us, and we are glad to read that you enjoyed exploring our Upper East Side neighborhood. Thank you for taking the time to share your review, we look forward to hosting you again on your next getaway. Warm regards, The Surrey

10/10 - 훌륭해요

Melina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property is beautiful and the rooms are comfortable. The staff are helpful and friendly, go out of their way to provide good service. Definitely would go back.
2020년 2월에 2박 숙박함
답변 제공: hotel_mgmt_team_365 님, 2020년 2월 27일
Dear Melina, Thank you for your kind review. It was a pleasure to have you with us, and we look forward to your return. Warm regards, The Surrey

8/10 - 좋아요

R 님, Massachusetts

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location is great, value for what you receive as a guest could be better. Our bathroom had a window which is a plus for me personally and our room had excellent view to Madison Ave and the City. Some of the staff were polite and welcoming although this was not universal. At the time of check in, we were sent to a room which was not ready and filled with tobacco smell (it’s a nonsmoking hotel and obviously I don’t blame the hotel management for this), which has happened to me before in different ways, although the issue was addressed with some degree of nonchalance on behalf of the staff which was a little unexpected given the price level of this hotel. On average I stay in various 4 and 5 star hotels in the City twice a month and although incidents like this have happened to me in the past, they were handled much more tactfully.
2020년 2월에 2박 숙박함
답변 제공: Lily B. 님, 2020년 2월 24일
Dear valued guest, Thank you for taking a moment to provide us with this great feedback on your stay. As you know, we rely on constructive feedback to improve and grow. Our team is trained to always show empathy towards our guest and we are sincerely sorry the concern you brought to the front desk agents attention was not handles as its supposed to. We will be addressing this with the team to ensure this does not happen again. Once again, thank you for informing us about this and we look forward to welcoming you back. Best regards.

8/10 - 좋아요

Bill_R 님, Wilmington, DE

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My only complaint is a matter of personal taste, so not necessarily one that would be shared by other guests. I like a firm mattress, and the mattress in our room was rather soft. My wife in particular did not sleep well for the two nights we stayed for that reason. But again, all a matter of individual taste, and otherwise the hotel was exemplary in every respect.
2020년 2월에 2박 숙박함
답변 제공: hotel_mgmt_team_365 님, 2020년 2월 19일
Dear Bill_R, Thank you for allowing us to host your recent trip to New York City. It was a pleasure to have you with us, and we appreciate your feedback. We invite you to stay with us again on your next Upper East Side getaway. Warm regards, The Surrey

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The service and style is amazing. The location is perfect next to the park - with great cafes and restaurants around every corner.
2020년 2월에 4박 숙박함
답변 제공: hotel_mgmt_team_365 님, 2020년 2월 19일
Thank you for your kind review. We are delighted to read that you enjoyed your visit to the Upper East Side, and we look forward to your return. Warm regards, The Surrey

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 1박 숙박함
답변 제공: hotel_mgmt_team_365 님, 2020년 2월 19일
Thank you for your kind review. We are delighted to learn that you enjoyed your stay, and we look forward to your return. Warm regards, The Surrey

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 2월에 2박 숙박함
답변 제공: hotel_mgmt_team_365 님, 2020년 2월 19일
Thank you for your kind review. We are delighted to learn that you enjoyed your stay, and we look forward to your return. Warm regards, The Surrey

4/10 - 별로예요

실제 이용하신 고객

연인과의 여행, 출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Check in was way too long. Way. To. Long. 20 minutes with the receptionist
2020년 2월에 1박 숙박함
답변 제공: hotel_mgmt_team_365 님, 2020년 2월 14일
Thank you for sharing your feedback, and please allow us to extend our sincere apologies for the delay at check-in. This is certainly not indicative of the level of service that we pride ourselves on, and rest assured your comments will be addressed internally to ensure a better experience going forward. We hope to have the opportunity to provide you with a more flawless stay on your next Upper East Side getaway. Warm regards, The Surrey

10/10 - 훌륭해요

실제 이용하신 고객

2020년 2월에 1박 숙박함
답변 제공: hotel_mgmt_team_365 님, 2020년 2월 7일
It was a pleasure to have you with us, and we are delighted to learn that you enjoyed your stay at The Surrey. Thank you for sharing your review, we look forward to hosting your next trip to New York City. Warm regards, The Surrey

10/10 - 훌륭해요

Brian 님, Boston, MA

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean, comfortable, well appointed, excellent restaurant, great location, quiet at night.
2020년 2월에 1박 숙박함
답변 제공: hotel_mgmt_team_365 님, 2020년 2월 7일
Dear Brian, Thank you for your kind review. We are pleased to read that our location, accommodations, and amenities made for an enjoyable experience. We hope to welcome you again soon. Warm regards, The Surrey

10/10 - 훌륭해요

Ilidia

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 1월에 2박 숙박함
답변 제공: hotel_mgmt_team_365 님, 2020년 1월 30일
Dear Ilidia, It was a pleasure to have you with us, and we thank you for all your kind words. We look forward to hosting you again the next time you visit New York City. Warm regards, The Surrey

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Customer Service is excellent!! This hotel takes customer service to a new level. It’s a quiet boutique hotel in a nice neighborhood. I always feel very safe.
2020년 1월에 3박 숙박함
답변 제공: hotel_mgmt_team_365 님, 2020년 1월 27일
Thank you for your kind review. We are glad to read that our service and Upper East Side neighborhood made for an enjoyable stay. We hope to welcome you again soon. Warm regards, The Surrey

10/10 - 훌륭해요

Carole 님, Denver, CO

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location is excellent especially for access to the museum and park. A real gem of a hotel with wonderful, welcoming staff and lovely rooms. Loved the window seat in our room!
2019년 12월에 5박 숙박함
답변 제공: hotel_mgmt_team_365 님, 2020년 1월 27일
Dear Carole, Thank you for choosing The Surrey. It is a pleasure to read how much you enjoyed your visit to the Upper East Side, and we look forward to hosting your next getaway. Warm regards, The Surrey

10/10 - 훌륭해요

Glenn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Regretfully I was there only over night. Looking forward to going back to enjoy more that the hotel offers
2020년 1월에 1박 숙박함
답변 제공: hotel_mgmt_team_365 님, 2020년 1월 27일
Dear Glenn, We appreciate you choosing to stay with us, and we look forward to welcoming you again on your next trip to New York City. Warm regards, The Surrey

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
O que mais gostei foi a atenção dos funcionários. O que menos gostei foi a conservação dos móveis nos quartos
2020년 1월에 15박 숙박함
답변 제공: hotel_mgmt_team_365 님, 2020년 1월 27일
Thank you for investing the time to share your feedback. We are pleased to learn that you enjoyed your stay, and we look forward to your return. Warm regards, The Surrey

10/10 - 훌륭해요

Ilidia

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
An experience to return to
Very nice hotel with very good and professional staff who go above and beyond to help make your stay a lovely experience. Very clean. The bed was extremely comfortable too. Nice bar with live Jazz to relax and unwind after a long day. Will return Very good and safe location with very high end shops all within walking distance
2020년 1월에 1박 숙박함
답변 제공: hotel_mgmt_team_365 님, 2020년 1월 27일
Dear Ilidia, It was a pleasure to have you with us, and we thank you for all your kind words. We look forward to hosting you again the next time you visit New York City. Warm regards, The Surrey

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms were very comfortable. The furnishings were comfortable & quaint. The staff was wonderful.
2020년 1월에 1박 숙박함
답변 제공: Lily B. 님, 2020년 1월 20일
Dear Valued guest, We are thrilled to learn you had a great stay with us. Thank you for taking a moment to tell us about your stay. We look forward to welcoming you back soon.

4/10 - 별로예요

Aj 님, Toronto

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
The service was horrible I had to ask 4 different time in 2 days to get 1 shaving kit sent.. there was empty rooms and I did not get the vip treatment no room upgrades
2020년 1월에 2박 숙박함
답변 제공: Lily B. 님, 2020년 1월 20일
Dear Aj, Thank you for taking a moment to provide us with this useful feedback. On behalf of the entire team here, we want to express our sincere apologies for the service delays and failure to acknowledge you are a VIP guest. We are sorry about that and will like to make it up to you. If you have a moment, kindly provide me with more details; name and date of stay so I can make sure this does not happen again. Best regards

4/10 - 별로예요

실제 이용하신 고객

2020년 1월에 2박 숙박함
답변 제공: Lily B. 님, 2020년 1월 20일
Dear Valued guest, We are so sorry to learn you did not have a great stay with us. I will like to learn about your experiences during your stay so we can look into it further to improve. Kindly provide me with more details when you get a moment. Best regards.

8/10 - 좋아요

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좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 1월에 2박 숙박함
답변 제공: hotel_mgmt_team_365 님, 2020년 1월 6일
Thank you for choosing The Surrey. It was a pleasure to have you with us, and we hope to have another opportunity to welcome you again soon. Warm regards, The Surrey

10/10 - 훌륭해요

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가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Surrybwas clean , the staff was extremely helpful . The beds were very comfortable
2019년 12월에 1박 숙박함
답변 제공: hotel_mgmt_team_365 님, 2020년 1월 3일
Thank you for choosing The Surrey, it was a pleasure to have you with us. We are happy to hear that our service and accommodation allowed you to enjoy your visit to the Upper East Side, and we look forward to hosting you again on your next getaway. Warm regards, The Surrey

10/10 - 훌륭해요

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가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staffs are professional and very friendly. Room was very clean.
2019년 12월에 2박 숙박함
답변 제공: hotel_mgmt_team_365 님, 2019년 12월 30일
Thank you for your kind review. We are delighted that our service and accommodations made for an enjoyable stay, and we look forward to hosting you again on your next Upper East Side getaway. Warm regards, The Surrey

2/10 - 너무 별로예요

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가족 여행
별로예요: 직원 및 서비스
Look somewhere else if you can
The receptionists were snobs. But the doorman and greeters were friendly and helpful. Multiple emails regarding pet fees went unanswered. No complimentary coffee after 830 am. Usage fees are excessive. Especially since you only stayed one night and didn’t use anything but room. Not worth the price at all.
2019년 12월에 1박 숙박함
답변 제공: hotel_mgmt_team_365 님, 2019년 12월 30일
Thank you for your review. While we are pleased that you found our doormen and greeters to be friendly and helpful, we sincerely apologize that our service was not consistent throughout your stay. Rest assured that we will discuss your comments internally to ensure a better experience going forward. It was a pleasure having you with us, and we hope that one day you will allow us another chance to earn back your trust with a more flawless stay. Warm regards, The Surrey

10/10 - 훌륭해요

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출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Small beautique hotel really makes one feel at home and cared for.
2019년 12월에 2박 숙박함
답변 제공: hotel_mgmt_team_365 님, 2019년 12월 19일
Thank you for your kind review. We are delighted to learn that you enjoyed your stay, and we look forward to your return. Warm regards, The Surrey

10/10 - 훌륭해요

Theresa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 2박 숙박함
답변 제공: hotel_mgmt_team_365 님, 2019년 12월 17일
Dear Theresa, Thank you for your kind review. We are delighted to learn that you enjoyed your visit, and we look forward to hosting your next Upper East Side getaway. Warm regards, The Surrey

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 11월에 5박 숙박함
답변 제공: hotel_mgmt_team_365 님, 2019년 12월 9일
Thank you for choosing The Surrey. We are delighted to read that you enjoyed your stay, and we look forward to your return. Warm regards, The Surrey

6/10 - 괜찮아요

Hassan

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 2박 숙박함
답변 제공: hotel_mgmt_team_365 님, 2019년 12월 9일
It was a pleasure to have you as our guest, and we thank you for sharing your review. We hope you will join us again on your next trip to New York City. Warm regards, The Surrey

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 11월에 5박 숙박함
답변 제공: Lily B. 님, 2019년 12월 7일
Thank you for taking a moment to provide us with your feedback. We are thrilled to learn you have a great stay. Thank you for staying with us and we look forward to welcoming you back soon. Best regard.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The bed was too soft and we suffered for days. By contrast tne pillows were too hard and foamy. I would have expected better bathroom amenities
2019년 11월에 2박 숙박함
답변 제공: hotel_mgmt_team_365 님, 2019년 12월 9일
Thank you for choosing to stay with us, and for sharing this valuable feedback. Please rest assured that we will address the noted items in your room. We hope that you will allow us another chance to provide you with a more flawless experience on your next trip to New York City. Warm regards, The Surrey

6/10 - 괜찮아요

David

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Bathrooms and furnishings of suites need upgrading
2019년 12월에 3박 숙박함
답변 제공: Lily Badimah 님, 2019년 12월 6일
Hello Mr. David, Thank you for your recent stay, we hope you enjoyed your time here at the Surrey. Thank you for taking a moment to provide us with feedback regarding your stay, we rely on feedback to improve and the concerns you raised will be shared with our leadership team. I was unable to pull up your reservation and will appreciate it if you could provide your last name. Once again, thank you for choosing the Surrey Hotel. Best regards.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 11월에 2박 숙박함
답변 제공: hotel_mgmt_team_365 님, 2019년 12월 2일
It was a pleasure to have you as our guest, and we thank you for sharing your review. We hope you will join us again on your next trip to New York City. Warm regards, The Surrey

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 11월에 2박 숙박함
답변 제공: Lily B. 님, 2019년 11월 26일
Thank you for taking a moment to review your stay. We are thrilled to learn you enjoyed your stay. We hope to see you again soon. Best regards

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2019년 11월에 1박 숙박함
답변 제공: hotel_mgmt_team_365 님, 2019년 11월 21일
Thank you for choosing The Surrey. It was a pleasure to have you with us, and we invite you to let us know if there is anything more that we can do to add to your comfort the next time you visit. Warm regards, The Surrey

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great Location and very friendly staff. Good facilities
2019년 11월에 2박 숙박함
답변 제공: hotel_mgmt_team_365 님, 2019년 11월 21일
Thank you for choosing The Surrey. We are delighted to read that you enjoyed your stay, and we look forward to your return. Warm regards, The Surrey

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 11월에 1박 숙박함
답변 제공: hotel_mgmt_team_365 님, 2019년 11월 18일
Thank you for your kind review. We are delighted to learn that you enjoyed your stay, and we look forward to your return. Warm regards, The Surrey

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 11월에 1박 숙박함
답변 제공: hotel_mgmt_team_365 님, 2019년 11월 18일
Thank you for your review, and please allow us to extend our sincere apologies for the shortcomings of your stay. Rest assured, your comments will be addressed with our staff to ensure a better experience going forward. It was a pleasure having you with us, and we hope that you will allow us another chance to earn back your trust on your next trip to New York City. Warm regards, The Surrey

4/10 - 별로예요

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출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Half of staff great The rest substandard Operational issues
2019년 11월에 1박 숙박함
답변 제공: hotel_mgmt_team_365 님, 2019년 11월 18일
Thank you for your review, and please allow us to extend our sincere apologies for the shortcomings of your stay. Rest assured, your comments will be addressed with our staff to ensure a better experience going forward. It was a pleasure having you with us, and we hope that you will allow us another chance to earn back your trust on your next trip to New York City. Warm regards, The Surrey

8/10 - 좋아요

실제 이용하신 고객

2019년 11월에 3박 숙박함
답변 제공: hotel_mgmt_team_365 님, 2019년 11월 15일
Thank you for your kind review. We are delighted to read that you enjoyed your visit, and we look forward to hosting your next Upper East Side getaway. Warm regards, The Surrey

6/10 - 괜찮아요

Mikayla

출장 여행
좋아요: 직원 및 서비스
2019년 10월에 2박 숙박함
답변 제공: hotel_mgmt_team_365 님, 2019년 10월 31일
Dear Mikayla, Thank you for your review. We are pleased to learn that you enjoyed your visit, and we hope to have the opportunity to further impress you on your next trip to New York City. We look forward to your return. Warm regards, The Surrey