โAt first, the room was prepared for someone else, room service drink did not come as ordered, the cafe had terrible wait on the food(both breakfast and lunch), and no apologies from the staff. The individual components are good but the service connection needs major improvements.โ
โThis is an iconic hotel in nyc so I had high expectations. The hotel was nice in general, but it took an hour to change my room (bellman didn't show up for an hour) and front desk hung up on my phone call ( I heard they were very busy due to many check-ins ). I don't expect this kind of service for the five star hotel with exceptionally high rate.โ
โStaffs were very very kind. Room condition was okay. Little bit old but clean. Better than I expected. Laundry was free. Purified water is provided. Location was perfect and they kept luggage too. Everything was satisfactory.โ
โItโs a beautiful place to stay in a relatively calm and safe area, while still being within close travel distance into Manhattan. Very cleanly rooms and kind staff. We felt extremely relaxed and satisfied with our stay. Definitely recommend!โ
โThis hotel is the best location and everything else is not good
First of all, I have seen almost only white guests for four days, but it is not a hotel, it is a white favorite hotel and I felt it as a full business hotel and a luxury event hotel, not a hotel to be used by New Yorkers.
It was crowded with various events and parties, and only people with full dresses and suits visited.
As a tourist who has not been dressed up, I am a hotel that gives me a feeling of being somewhat...
โA very small room. It's not upgraded at all. I woke up early in the morning of January 1st of the new year because of the loud sex noise in the neighboring room. There is dirt on the towel and gown. The Pierre Hotel did not offer a 20% discount on food and beverage.โ
