조감도

하얏트 리젠시 존 웨인 에어포트 뉴포트 비치 여행 후기

4 out of 5

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 1000개 이용 후기 중 677개" "
평점 8 - 좋아요. 1000개 이용 후기 중 169개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 73개" "
평점 4 - 별로예요. 1000개 이용 후기 중 41개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 40개" "

9.4/10

청결 상태

9.2/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

YOUNGSUK

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 4박 숙박함
답변 제공: Betsy 님, 2024년 2월 3일
Dear Youngsuk,Thank you for the 10/10 feedback and rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,

10/10 - 훌륭해요

SUK JAE

2022년 11월에 3박 숙박함
답변 제공: Donna 님, 2022년 12월 2일
Hello SUK JAE, Thank you for staying with us! We look forward to seeing you the next time you're in Newport Beach. Kind Regards, Donna

10/10 - 훌륭해요

INC

출장 여행
가장 추천
어바인/코스타메사 근처에서 최고의 호텔입니다. 직원들도 친철합니다. 조식도 훌륭합니다. 주차도 편합니다. 신축이라서 깨끗합니다.
2022년 1월에 3박 숙박함
답변 제공: Aisa Keeler 님, 2022년 2월 24일
Thank you for the perfect 10! We are glad that you enjoyed your stay with us. We appreciate your kind comments regarding our property that is clean, offers great breakfast, convenient parking and friendly staff. Again, we thank you for your feedback and we hope to welcome you back soon.

10/10 - 훌륭해요

Joshua

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 1월에 1박 숙박함
답변 제공: Aisa Keeler 님, 2022년 1월 16일
Thank you for the perfect 10! We are glad that you enjoyed your stay with us and we hope to welcome you back soon.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 6월에 1박 숙박함
답변 제공: Aisa Keeler 님, 2021년 6월 9일
Thank you for the perfect 10! We are glad that you enjoyed your stay with us and we look forward to welcoming you back soon.

8/10 - 좋아요

Jong soo

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
좋습니다.
1. 무료주차 입니다. - 연박일 경우 주차료가 생각보다 큽니다. 2. 하우스키핑 실수. - 가끔 수건이나 컵을 빼먹고 안 채워놓는 경우가 있었습니다. 3. 바로 앞이 공항입니다. - 늦잠 주무실분은 다른 숙소를 알아보세요. 4. 그밖에 정보 - 비치된 물은 하야트 엘리트 회원이 아니면 유료입니다. 스타벅스 캡슐커피 머신이 비치되어 있습니다. 아침일찍 일어나서 움직이는 분들에게는 괜찮은 호텔입니다.
2020년 2월에 4박 숙박함
답변 제공: Aisa Keeler 님, 2020년 2월 29일
Thank you for the 8 out of 10 review!

8/10 - 좋아요

Melissa

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스
It was a very nice hotel but a pipe burst and it was a little crazy. Not sure what happened
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Jesus

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
N/A
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

christopher

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent hotel close to the airport.
2024년 5월에 1박 숙박함
답변 제공: Ana 님, 2024년 5월 23일
Dear Christopher,Thank you for providing your feedback. We're glad you enjoyed your stay at our hotel and found our location convenient. We look forward to seeing you again when you visit Newport Beach!

10/10 - 훌륭해요

Loray

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was amazing. Eric the manager was exceptional. There was an issue with my reservation due to flight delays and the staff went over and beyond to resolve everything.
2024년 5월에 3박 숙박함
답변 제공: Laura 님, 2024년 5월 22일
Dear Loray,Thank you for sharing your experience. We are sorry to hear that there were issues with your reservation, however we love that Eric was able to resolve the issues in a timely manner. Our hotel staff takes pride in providing each guest with the highest level of care and will appreciate your comments. We hope to have the opportunity to welcome you back in the near future. Best regards,

4/10 - 별로예요

Brandon

연인과의 여행, 출장 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
Not a big fan as my room was dirty, had broken items, and staff was inconsistent
2024년 5월에 3박 숙박함
답변 제공: Rebecca 님, 2024년 5월 17일
Hello Brandon,Thank you for your feedback and recent stay at Hyatt Regency John Wayne Airport. We are sorry for the issues with the condition of your room and service provided by our team. We will pass along feedback to our management team. If you'd like to discuss this further feel free to reach out to our social team through social channels. Warm regards,Rebecca

10/10 - 훌륭해요

Briseida

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Shelly 님, 2024년 5월 17일
Dear Briseida! Thank you for the excellent rating. We are so glad you had an amazing visit at our hotel. It was our pleasure to welcome you. We appreciate your rating as it helps us continue to provide great service. We look forward to welcoming you as our guest again soon. Warm regards Shelly

2/10 - 너무 별로예요

VENKATESH

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They charged the money even I didn’t use the room.
2024년 5월에 1박 숙박함
답변 제공: Christi 님, 2024년 5월 14일
Hello Venkatesh, thank you for taking time to share feedback on your recent stay at Hyatt Regency John Wayne Airport/Newport Beach. Please send your stay details and a brief description to one of our social or chat channels. We would like the opportunity to make this right. We look forward to your future stays with Hyatt. Best Regards, Christi

10/10 - 훌륭해요

howard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 3박 숙박함
답변 제공: Betsy 님, 2024년 5월 14일
Dear Howard,Thank you for the 5/5 feedback and rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,

10/10 - 훌륭해요

Marlene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Noise from airlines airport is across the street
2024년 5월에 5박 숙박함
답변 제공: Rebecca 님, 2024년 5월 10일
Hello Marlene,Thank you for choosing Hyatt Regency John Wayne Airport. It was our pleasure welcoming you. We are sorry for the issues with noise during your stay. We will share all feedback with our management team. We hope to have to opportunity to welcome you back. Warm regards,Rebecca

4/10 - 별로예요

Silvana 님, Studio City

연인과의 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
The room was clean and well kept, but too small for a king size bed. The room felt overcrowded. The telephone in the room was not working. When I notified the front desk from my cell phone, I was offered to have the call transferred to order room service, but never offered to resolve the issue that the room telephone was not working. The attendant at the Starbucks/bar in the lobby had a hard time understanding that I wanted a non-dairy alternative for my latte. The hotel was deserted as was Starbucks, but the attendant seemed overwhelmed. Our experience at this hotel was not at all what I expected from a Hyatt Regency.
2024년 5월에 1박 숙박함
답변 제공: Christi 님, 2024년 5월 6일
Hello Silvana, thank you for taking time to share feedback on your recent stay at Hyatt Regency John Wayne Airport at Newport Beach. I am sorry to hear that the phone was not working and the size of the room. Please share your stay details and a brief description to our social media or chat channel. We hope for the opportunity to make this right. We look forward to your future stays with Hyatt. Best Regards, Christi

10/10 - 훌륭해요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff.
2024년 5월에 3박 숙박함
답변 제공: Laura 님, 2024년 5월 6일
Dear Matthew,Thank you so much for the 5-star rating. We are happy to hear that your stay with us was enjoyable and that you were pleased with the service from our staff. We hope to have the opportunity to welcome you back soon. Best regards,

10/10 - 훌륭해요

Dominic

2024년 4월에 1박 숙박함
답변 제공: Betsy 님, 2024년 5월 25일
Dear Dominic,Thank you for the 5/5 feedback and rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,

10/10 - 훌륭해요

Lucas

2024년 4월에 1박 숙박함
답변 제공: Ana 님, 2024년 4월 30일
Dear Lucas,We are grateful for your rating. Thank you for choosing to stay with us while visiting Newport Beach. We look forward to seeing you again soon!

10/10 - 훌륭해요

Edward

연인과의 여행
좋아요: 편의 시설/서비스
They had great anticipation of our needs.
2024년 4월에 2박 숙박함
답변 제공: Laura 님, 2024년 4월 29일
Dear Edward,Thank you so much for your patronage and for the 5-star rating. We are delighted to hear that your stay with us was enjoyable and that our staff was attentive to your needs. We hope to have the pleasure of welcoming you back soon. Best regards,

6/10 - 괜찮아요

Jessica

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is beautiful, clean with friendly staff. We picked it based on sound proof rooms and the reviews being so high. However upon arrival I was a little shocked at $30 a night parking (I did find it listed in the "additional options" it's not an option is you drive and frankly there lot was empty). We paid for "High floor" but was put on the 4th floor out of 9. Sadly our room definitely wasnt sound proof we listened to jets taking off all hours. Overall it's okay. We likely won't return too noisy, tiny room and pricey parking.
2024년 4월에 2박 숙박함
답변 제공: Laura 님, 2024년 4월 29일
Dear Jessica,Thank you for sharing your experience with us. We sincerely apologize for the troubles you faced during your stay. Your feedback on parking fees and noise levels is noted, and we regret any frustration caused. Please know that your concerns will be addressed with our team to improve our services moving forward. We appreciate your acknowledgment of our great staff and regret that we fell short of your expectations. We value your loyalty, and we assure you that your feedback will contribute to enhancing our guest experience. We hope to have the opportunity to welcome you back and provide a more positive stay next time.Best regards,

10/10 - 훌륭해요

James

2024년 4월에 3박 숙박함
답변 제공: Shelly 님, 2024년 5월 18일
Hello James! Thank you for your excellent rating. We are thrilled that you enjoyed your stay with us! We strive to make each stay pleasant and we are glad that you had a great time! Thank you for your loyalty to Hyatt and please let us know if we may be of further assistance. We look forward to welcoming you again as our guest. Warm Regards, Shelly

10/10 - 훌륭해요

William

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved it!!!
2024년 4월에 1박 숙박함
답변 제공: Ana 님, 2024년 4월 23일
Dear William,We appreciate your feedback. It was a pleasure to have you as our guest during your stay in Newport Beach. It makes us happy to hear you enjoyed your stay. We look forward to seeing you again!

8/10 - 좋아요

Darren

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2024년 4월에 3박 숙박함
답변 제공: Betsy 님, 2024년 4월 16일
Dear Darren,Thank you for your feedback and rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,

4/10 - 별로예요

Maria

별로예요: 직원 및 서비스
As we arrived we got charge 30 for parking they adosó charge me for the whole room the next morning I had ask why they did that and they reassure me it was a mistake. Now I looked at my bank account to see if the charges were going to fallout as the manager reassured me they were going to, not only the charge was still there but they also charge me for breakfast when I already had buy it included in my Expedia purchase.
2024년 4월에 1박 숙박함
답변 제공: Melinda 님, 2024년 4월 12일
Dear Maria,Thank you for taking the time to review our property. We are sorry to hear about the billing issues you are experiencing. Your feedback is very important to us, and we would like to discuss this further with you; please reach out to us on our social media or chat channels. We hope to have the opportunity to welcome you back to Hyatt Regency John Wayne Airport, Newport Beach for an improved stay that exceeds all expectations.Warm regards,Melinda

10/10 - 훌륭해요

Stephanie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Our stay was great.
2024년 1월에 1박 숙박함
답변 제공: Jamison 님, 2024년 4월 11일
Hello Stephanie, Thank you for your wonderful review! We're delighted that you had a great stay with us, and we hope to welcome you back as our guest again soon at Hyatt Regency John Wayne Airport Newport Beach!Best regards,Jamison

10/10 - 훌륭해요

Jose

It’s very clean and convenient, as it’s very close to the airport.
2024년 4월에 1박 숙박함
답변 제공: Travis 님, 2024년 4월 9일
Hello Jose!Thank you for taking the time to write your review of our hotel. We are glad to know you enjoyed your stay with us and our proximity to the airport. We look forward to welcoming you back again soon!Warm Regards, Travis

6/10 - 괜찮아요

Armine

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Checked in at 10 pm, front desk receptionist was rude & unpleasant
2024년 3월에 1박 숙박함
답변 제공: Tieysha 님, 2024년 3월 31일
Hello Armine,Thank you for taking the time out to leave us your rating as well as your feedback. We are so sorry to hear that our front desk staff was rude and unpleasant. We apologize for any inconvenience this may have caused. We do hope that we will have the pleasure of welcoming you back to Hyatt Regency John Wayne Airport Newport Beach in the future.Best Wishes,

10/10 - 훌륭해요

Andrea

2024년 3월에 1박 숙박함
답변 제공: Melinda 님, 2024년 4월 18일
Dear Andrea,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us and hope to welcome you back to Hyatt Regency John Wayne Airport, Newport Beach again soon!Warm regards,Melinda

10/10 - 훌륭해요

Fernando

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Las instalaciones y la habitación son modernas y amplias. El personal del hotel es servicial y amable. En lo negativo, los precios de los servicios y de la tienda del hotel son abusivos. ¿8 dólares por una botella de agua? Por favor…
2024년 3월에 8박 숙박함
답변 제공: Rebecca 님, 2024년 3월 28일
Hello Fernando,Thank you for your feedback and recent stay at Hyatt Regency John Wayne Airport. It was our pleasure to welcome you. We are happy you enjoyed our hotel facilities/amenities and our amazing staff. We are sorry for the disappointment with the price of items in our market. We will share all feedback with our management team. We hope to welcome you back again.Warm regards,Rebecca

10/10 - 훌륭해요

julie

2024년 3월에 1박 숙박함
답변 제공: Melinda 님, 2024년 4월 18일
Dear Julie,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us and hope to welcome you back to Hyatt Regency John Wayne Airport, Newport Beach again soon!Warm regards,Melinda

10/10 - 훌륭해요

Rena

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Even though the housekeeping forgot to change the bedding when requested due to a spill on the sheets. Had to call them at 9 pm to change them. Was a bit awkward but the women were very gracious and professional. Next morning no service and had to request coffee, cups and sugar to be refilled. Am giving 5 stars even though. Morning breakfast was very good with excellent service.
2024년 3월에 4박 숙박함
답변 제공: Ana 님, 2024년 3월 26일
Dear Rena,Thank you for your feedback. It was a pleasure to host you during your visit to Newport Beach. We are sorry to hear that your initial housekeeping request was not fulfilled. We're glad to hear you enjoyed your breakfast and the service provided by our team. We hope to improve your experience the next time you visit!

8/10 - 좋아요

HICHAM

2024년 3월에 1박 숙박함
답변 제공: Tania 님, 2024년 4월 12일
Hello HICHAM,Thank you for the rating. We are happy that you had a pleasant stay with us, and we look forward to staying with us in the future.Best wishes,Tania

10/10 - 훌륭해요

Akiko

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel itself is nice and the room was super clean. But there is nothing around the hotel within walking distance and limited availability of Uber/Lyft cars at night; we had to wait for one for 20 minutes after dinner around 8 pm just for a 10-minute ride back to the hotel.
2024년 3월에 1박 숙박함
답변 제공: Melissa 님, 2024년 3월 19일
Hello Akiko,I am pleased that you enjoyed the hotel and the guest room while staying with us at Hyatt Regency John Wayne Airport-Newport Beach. Thank you for providing this feedback! We hope that we can welcome you back for another stay. Best regards,

6/10 - 괜찮아요

Johnny

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Betsy 님, 2024년 3월 19일
Dear Johnny,Thank you for your feedback and rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,

10/10 - 훌륭해요

Jacqueline

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely hotel
2024년 1월에 1박 숙박함
답변 제공: Tieysha 님, 2024년 3월 16일
Hello Jacqueline,Thank you for your 5 out of 5 rating as well as your review. We are so pleased to know that you found our hotel to be lovely. We look forward to welcoming you back to Hyatt Regency John Wayne Airport - Newport Beach in the future.Best Wishes,

8/10 - 좋아요

Robin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was nice
2024년 3월에 1박 숙박함
답변 제공: Melinda 님, 2024년 3월 13일
Dear Robin,Thank you for taking the time to review our property. We are so glad to hear you found our property nice. We hope to welcome you back to Hyatt Regency John Wayne Airport, Newport Beach again soon!Warm, regards,Melinda

10/10 - 훌륭해요

Warren

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Updated hotel within walking distance of airport. Lobby was open and relaxing.
2024년 3월에 1박 숙박함
답변 제공: Christi 님, 2024년 3월 11일
Hello Warren, thank you for taking the time to share feedback on your recent stay at Hyatt Regency John Wayne Airport- Newport. I am glad to hear this was convenient for you and that the lobby was relaxing. We look forward to welcoming you back again soon. Best Regards, Christi

10/10 - 훌륭해요

Mark

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Laura 님, 2024년 2월 26일
Dear Mark,Thank you for taking the time to provide your rating. We are delighted to hear that your stay with us was enjoyable. We hope to have the opportunity to welcome you back soon. Best regards,

8/10 - 좋아요

justin

2024년 2월에 3박 숙박함
답변 제공: Michaela 님, 2024년 2월 27일
Dear Justin,I want to thank you for your patronage to us here at Hyatt Regency John Wayne Airport Newport Beach. I am pleased you enjoyed your stay and hope to welcome you back as our guest in the near future. I truly appreciate your time and review. Have a great day!

10/10 - 훌륭해요

Ladan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Betsy 님, 2024년 2월 26일
Dear Ladan, Thank you for the 5/5 rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,

10/10 - 훌륭해요

Deyu

2024년 2월에 1박 숙박함
답변 제공: Melinda 님, 2024년 3월 22일
Dear Deyu,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us, and we hope to welcome you back to Hyatt Regency John Wayne Airport, Newport Beach again soon!Warm regards,Melinda

10/10 - 훌륭해요

Ikue 님, honolulu

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 4박 숙박함
답변 제공: Tieysha 님, 2024년 2월 18일
Hello Ikue,Thank you for your 5 out of 5 rating. We hope you had a wonderful and memorable stay. We look forward to welcoming you back to Hyatt Regency John Wayne Airport - Newport Beach in the future.Best Wishes,

10/10 - 훌륭해요

Bobby

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
New Port Beach
This place is always a all around good place, easy to get to, east to park, fast friendly service, nothing bad to say compared to others in So Cal that are all about the money first.
2024년 1월에 2박 숙박함
답변 제공: Jamison 님, 2024년 2월 4일
Hello Bobby, Thank you for taking the time to share your experience at our hotel. We are overjoyed to hear your positive feedback of the hotel, and that you received excellent service during your stay. We're thrilled that you had no issues locating us or a place to park upon arrival. Our team will appreciate your positive feedback. We look forward to welcoming you again in the future at Hyatt Regency John Wayne Airport - Newport Beach!Best regards,Jamison

10/10 - 훌륭해요

farah

2024년 2월에 1박 숙박함
답변 제공: Melinda 님, 2024년 3월 22일
Dear farah,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us, and we hope to welcome you back to Hyatt Regency John Wayne Airport, Newport Beach again soon!Warm regards,Melinda

6/10 - 괜찮아요

DIANNE 님, MARYSVILLE

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
I didn't like the toilets in the room. They are too low. Didn't like the barndoor on the bathroom, don't close tight. The restaurant seats were too low for the tables.
2024년 1월에 1박 숙박함
답변 제공: Jamie 님, 2024년 1월 30일
Dear Dianne,Thank you for taking the time to review our Hyatt Regency John Wayne Airport Newport Beach. We apologize for any inconvenience caused by the features in our rooms, and on-property dining. Your comments are valuable to us, and we will share this with our team as we strive to improve our guest experience. We appreciate your feedback and hope to welcome you back as our guest for a more enjoyable stay in the future.Warm regards,Jamie

10/10 - 훌륭해요

HENRY

2023년 12월에 1박 숙박함
답변 제공: Betsy 님, 2024년 1월 27일
Dear Henry,Thank you for the 10/10 rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,

10/10 - 훌륭해요

Daniel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 4박 숙박함
답변 제공: Jamie 님, 2024년 1월 20일
Dear Daniel,Thank you for your wonderful 5-star rating for our Hyatt Regency John Wayne Airport Newport Beach! We're glad that you enjoyed your stay with us, and we hope to welcome you back as our guest again soon!

6/10 - 괜찮아요

Madison

출장 여행
좋아요: 직원 및 서비스, 객실의 편안함
Just meh
The overall experience was just lack luster. Felt like we were staying at a cheap Holiday Inn. Room was small and outdated. Front desk was extremely nice.
2024년 1월에 3박 숙박함
답변 제공: Melinda 님, 2024년 1월 15일
Dera Madison,Thank you for taking the time to review our property. We are remorseful to hear that your stay did not meet expectations and of your disappointment. Your feedback is very important to us, and we would like to discuss this further with you; please reach out to us on our social media or chat channels. We hope to welcome you back for an improved stay that exceeds all expectations.Warm regards,Melinda

6/10 - 괜찮아요

Simon

좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
Room was subpar clean and when asked to be in a room not facing the airport, I was place in the room facing the airport. Rooms are much smaller than shown in the photo.
2024년 1월에 3박 숙박함
답변 제공: Rebecca 님, 2024년 1월 15일
Greetings Simon,Thank you for your feedback and your recent stay. We are sorry for your experience with your recent stay. We are sorry for the condition of the room and that your room request wasn't honored. We will share all feedback with our management team. Have a good day.Warm regards,Rebecca