โWe loved our stay there. They were extremely accommodating and allowed us in our room a little earlier so we can get ready for our friends wedding. The suite room was surprisingly large (especially for LA standards).I wish we had a longer stay so we could enjoy the amenities and the beach.โ
โThis is our fifth possibly sixth stay. Our last two states were to bring our two grandchildren over before school starts each year for a little R&R for both the parents who live in Calabasas and for us to enjoy the grandchildren and the pool they are especially fond of the Hรคagen-Dazs ice cream van off the lobby in the snack area lol
Itโs quick access to everything like gas stations McDonaldโs Pollo Loco plenty places to get food. Communal microwave is a plus in room refrigerator also a plus....
โEverything necessary was close by .Staff very helpful and accommodating , like always . Vending machines and laundry (microwave oven) accessible 24/7 .Check in/ out quick and easy .โ
"โThe staff were very kind, the room was spacious, and its close proximity to the beach along with the beautiful ocean view from the room made everything perfect.โ"
"I clearly left my clothes in the closet before checking out of this hotel. I contacted the hotel immediately after checkout, yet they kept claiming they had never seen anything and that nothing was found. I know exactly where I left my belongings, but the hotel denied everything and took no responsibility whatsoever.
When I complained in person at the lobby, they told me, "We'll follow up. If we find it, we'll contact you. If not, we'll consider compensation." But once I left LA, I sent multiple emailsโwhich they read but never replied to for days.
What made it worse was that while I was seriously explaining the situation, some staff nearby were smirking and laughing, as if it was a joke. It was disrespectful and completely unprofessional.
Thereโs a strong possibility that a housekeeper stole my belongings, yet the hotel conducted no real investigation, gave no updates, and offered no resolution. They just kept saying things like โWe understandโ and โWeโll do our bestโโbut did absolutely nothing.
Theft, zero accountability, and staff who mock customersโeasily the worst hotel experience of my life. Stay far away from this place."
"I honestly donโt understand why this hotel is rated as 4-star. Itโs a run-down building which doesnโt have any proper amenities..
This hotel deserves 2.5 stars. "