Review
The hotel's selling point is obviously the access to the caves and dragon mountain any time you want. It's not so pleasant however if you go during a big Vietnamese holiday. Local tourists and students trash the area and even attempted to come into our room. If it's low season, it should be tranquil. Having said that, the rooms aren't the cleanest even if housekeeping tried. It's a matter of updating. We were advised to slam the door shut for locking as the only way. The restaurant on site served dishes that tasted like a balloon. The dishes they advertised such as the set wasn't available, and neither was the simple pho bo. They were the more affordable ones as well, so go figure. It also gave us food poisoning which the manager never commented on. So we paid to get sick was his principle. No apologies. They sent breakfast on the go as a gesture but we gave those to the driver instead as they weren't food easily consumed in a car, and it's still food from their restaurant! About airport transfer - they only gave us the most expensive option and the prices changed when my husband and I called in turns to confirm. Later, we found a much cheaper option they had. 2 car changes turned out to be 3. The receptionist failed to pick up for a whole day too. From hindsight, this place is about the scenary, not the service. It doesn't look like management invested in the property anymore, not even on amenities. It's best to stay elsewhere with ethics, and buy the ticket