Nishi-Shinjuku, Tokyo hotel rooms at the Sotetsu

"Very clean ."

"Will stay here again. Very convenient and clean. Great size for the room. Thank you. "

"Clean, convenient location, breakfast good with a lot of options, friendly staff. Rooms are on smaller side but most are on Tokyo"

"Everything "

"Incredible location, outstanding service, great food, top restaurants. A unique experience in Tokyo. I was with my family ( 2 adults + 2 children). Super useful underground direct tunnel connection to the Shinjuku station! "

"If they can provide daily refills of coffee and tea will be great. Elevator from ground to lobby has no air conditioning."

"The one thing that i noticed was that the carpet in the hallway was stained and dirty. It don't go with the cleanliness of the rest of the hotel"

"Room was adequate for my family of 5 and breakfast buffet had quite a variety for vegetarians. Loved their hospitality🙏"

"I loved staying at this hotel and appreciated it even more after moving to the Marriott, which seemed very cold and sterile compared to the Niwa. From the super polite front desk people (we received a very deep bow from one when boarding the elevator to our room the first time) to the little touches such as an air cleaner/humidifier, tea service tray and bluetooth speaker in the room, the Hotel Niwa is a very nice place to stay. You feel like you are experiencing the real Japan here."