고급 침구, 객실 내 금고, 책상, 암막 커튼
예약 가능 여부 확인

크라운 플라자 버지니아 비치 타운 센터, IHG 호텔 여행 후기

3.5 out of 5
크라운 플라자 버지니아 비치 타운 센터, IHG 호텔
4453 Bonney Rd, Virginia Beach, VA

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 364개" "
평점 8 - 좋아요. 1000개 이용 후기 중 253개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 182개" "
평점 4 - 별로예요. 1000개 이용 후기 중 101개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 100개" "

7.6/10

청결 상태

8.2/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

10/10 - 훌륭해요

Soraya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함

8/10 - 좋아요

Cynthia

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
The property was close to our destination. The property was under renovation. I knew that when made reservation.
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 29일
Greetings Cynthia,We appreciate your feedback on your recent stay at Crowne Plaza Virginia Beach Town Center. It's great to hear that our property's proximity to your destination was convenient for you. We also understand that our ongoing renovations may have affected your experience, and we thank you for your understanding. We're excited to showcase our refreshed spaces on your future visits.At your service,James Moore

10/10 - 훌륭해요

Maria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 5박 숙박함

6/10 - 괜찮아요

suha

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
The rooms were clean. They did not mention renovations but there were some major renovations.
2024년 4월에 1박 숙박함
답변 제공: CP-VB-GM 님, 2024년 4월 10일
Thank you for taking the time to share your experience with us. Yes the hotel is under renovation making improvements for you our guest. We do have this information posted on the hotels website and in the mobile app. Thank you again and we hope to see you in the future.

2/10 - 너무 별로예요

Susan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: CP-VB-GM 님, 2024년 4월 6일
Thank you for sharing your rating with us. Not sure what went wrong. If you have concerns, please contact the hotel directly. Thank you

8/10 - 좋아요

Vannessa

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
It would have been nice to know that the property was under construction. No pool but the front dest did give info to go to another property to swim. The water was freezing at the other property.
2024년 3월에 1박 숙박함
답변 제공: CP-VB-GM 님, 2024년 4월 2일
Vanessa, thank you for taking the time to share your most recent stay experience with us. I have reviewed your comments and would like to apologize that you were not aware of the hotel under renovation. This information is found on the hotel's main website site as well as teh IHG mobile app. Thank you again for staying with us.

10/10 - 훌륭해요

Shannon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was under construction when we came. We didn’t see that notice when booking reservation. breakfast was in fridge grab and go - usually it’s in the cafe. All in all was fine.
2024년 3월에 1박 숙박함
답변 제공: CP-VB-GM 님, 2024년 4월 2일
Shannon, thank you for taking the time to share your feedback with us. We are happy you enjoyed your overall stay. I have shared your feedback with the team. My hope is that you will visit us again in the future should your travel needs bring you this way.

4/10 - 별로예요

Annamarie

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Website did not say hotel is under refurbishment. The whole 1st floor is torn up, check-in was on 2nd floor (no biggie there), restaurant, bar and pool were all closed, parking lot was a mess with equipment, boxes, trash, port-o-pots. Walking into hotel was messy and sketchy. Staff were very nice but I wouldn't stay again until all refurbishments are complete. It's been going on for almost a year, maybe longer, I was told at check out.
2024년 3월에 1박 숙박함
답변 제공: CP-VB-GM 님, 2024년 4월 1일
Thank you for taking the time to share your experience with us. The hotel is under a full renovation scheduled to be completed by and of spring. The hotels website and the mobile app lists that the hotel is under a renovation and what is closed due to this. I have shared your feedback with the team. Thank you again for sharing your feedback.

2/10 - 너무 별로예요

Christopher

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is conducting false advertising. The property is several milez from the beach and the whole facility is under construction. The rooms are okay, but nothing is available. There is no pool and no dining facilities at the moment. None of this is mentioned on the website. This is absolutely ridiculous!
2024년 3월에 1박 숙박함
답변 제공: CP-VB-GM 님, 2024년 3월 30일
Thank you for sharing your feedback. The hotel is not located at the beach and is listed Crowne Plaza Virginia Beach Towne Center. The hotel is near the beach. The hotel is under a full renovation, and it is listed on the hotel's website and in the mobile app. When booking 3rd party, it is listed to visit the hotel's main website for information and policies. Thank you for your feedback.

8/10 - 좋아요

Raymond 님, Henrico

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The room had been newly redone, and it was excellent. The room was very clean and had plenty of amenities. Bed was comfortable. Wish the tv had a timer. I was there to do massage, and there was amble room to set up my table. The construction was noisy at times and having to walk through it all to get to the elevator was a bit much, but what can you do. I appreciated the good pricing.
2024년 3월에 2박 숙박함
답변 제공: CP-VB-GM 님, 2024년 3월 29일
Thank you for taking the time to share your experience with us. I would like to apologize for the inconvenience with the construction noise. The renovation will be completed at the end of spring. Thank you again for your feedback.

8/10 - 좋아요

Ardenia

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The property should have stated in the booking that they were in a major remodel. The entrance was in the back on the 2nd floor. The hotel looked closed when you first pull up
2024년 3월에 1박 숙박함
답변 제공: CP-VB-GM 님, 2024년 3월 27일
Ardenia, thank you for taking the time to share your recent experience with us. We apologize you were not aware the hotel was under a full renovation. All alerts and important information is listed on the hotel's main website and in the mobile app about the hotel's renovation. Thank you again and we hope to see you in the future.

4/10 - 별로예요

Cassandra

별로예요: 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: CP-VB-GM 님, 2024년 3월 26일
Cassandra, thank you for sharing your feedback with us. Looks like you did not have an overall great experience. We apologize for any inconvenience this may have caused you during your stay. My hope is that you will try us again in the future should your travel needs bring you this way.

4/10 - 별로예요

Daiquan

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Would have been nice to know its under construction. Thise pictures looknreally good as far as the pool and breakfast. I get the upgrading but gice people a heads up. My daughter wanted to swim and it just was not what i was expecting.
2024년 3월에 1박 숙박함
답변 제공: CP-VB-GM 님, 2024년 3월 25일
Thank you taking the time to share your feedback with us. We are sorry you did not have an overall great experience with us. We do have notifications and alerts on the IHG main website and mobile app about the renovation and construction. Thank you again for your feedback.

4/10 - 별로예요

Mohamed

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: CP-VB-GM 님, 2024년 3월 22일
Mohamed, thank you for your contributions. We apologize for any inconvenience you may have experienced during your stay. Thank you for your feedback.

2/10 - 너무 별로예요

Savon

2024년 3월에 2박 숙박함
답변 제공: CP-VB-GM 님, 2024년 3월 19일
Thank you for sharing your comments with us. We apologize for the inconvenience caused to you during your stay. Although you only gave us a number rating with no comments, we hope you will try us again in the future should your travel needs bring you this way.

6/10 - 괜찮아요

Jessica

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: CP-VB-GM 님, 2024년 3월 18일
Jessica, thank you for sharing your feedback with us. We apologize you did not have an overall great experience with us. My hope is that you will try us again should your travel needs bring you this way again.

2/10 - 너무 별로예요

David 님, Westminster

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel is under construction. There is trash all over the parking lot. Zero security. Main entrance is some weird door and check in is on the 2nd floor. Very strange. Plus it smells like weed. It is what js. They should have told me it was torn up. Not ok.
2024년 3월에 1박 숙박함
답변 제공: CP-VB-GM 님, 2024년 3월 10일
Thank you for sharing your feedback. I have shared your comments with the team. On the hotels main website and in the mobile app it explains the hotel is under renovation/construction. Thank you again for your feedback.

10/10 - 훌륭해요

Jeanine

2024년 3월에 2박 숙박함
답변 제공: CP-VB-GM 님, 2024년 3월 30일
Thank you for taking the time to share your rating with us. Looks like you enjoyed your overall stay with us. Thank you again and hope to see you in the future.

2/10 - 너무 별로예요

Juanita

별로예요: 청결 상태, 직원 및 서비스
I was not able to stay. Couldn't find entry to hotel due to construction. Construction was at every potential entry. Construction workers were everywhere. I did not stay because it did not feel safe. I advised the desk by phone from the pking lot at the property. Found another hotel that felt much safer. Please do not charge my card!!! Juanita King
2024년 2월에 3박 숙박함
답변 제공: CP-VB-GM 님, 2024년 2월 21일
Thank you for sharing your feedback. The hotel is currently under construction/renovation. The main entrance is closed. The hotel does have signs with directions on how to enter the property. On the hotel main website, you can also find information about the hotels renovation/construction that is taking place. Thank you for sharing your feedback.

8/10 - 좋아요

Dominic

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Great spot, we had a few hiccups but overall a great place to stay. Low scores on cleanliness is due to the massive construction project going on right now. Room was very clean and modern.
2024년 2월에 2박 숙박함
답변 제공: CP-VB-GM 님, 2024년 2월 21일
Thank you for taking the time to share your experience with us. I have shared your feedback with the team. We hope that you will try us again once the renovation/construction has been completed.

6/10 - 괜찮아요

Mellanie

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is currently renovating, construction on the 1st - 3rd flr. Stayed for a night only.
2024년 2월에 1박 숙박함
답변 제공: CP-VB-GM 님, 2024년 2월 19일
Thank you for sharing your most recent feedback with us. The hotel is under a full renovation. This project is expected to be completed early spring 2024. Thank you for your feedback. We hope you will try us again when it is all completed.

8/10 - 좋아요

Charlene 님, Savannah

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Property is under renovation. The new rooms are nice but the work is shotty. I don’t know if they’re coming back around to finish the little leftover unfinished work, but until then it’s good enough. The rates are still good, the tv had a lot of good channels but I don’t think it was completely set up because there was no information on what shows I was watching. Just little things but I’m sure it will all get resolved once renovations are complete. Other than that I was very comfortable, the bed was wonderful, the furniture is nice, and the showers are great too.
2024년 2월에 2박 숙박함
답변 제공: CP-VB-GM 님, 2024년 2월 7일
Thank you for taking the time to share your most recent feedback with us. I have shared your comments with the team. With the comment about the tv, you are correct we still have options and extras to add to the tv's that will enhance your overall experience. Thank you again for this valuable feedback and we hope to see you again once the renovation is completed.

2/10 - 너무 별로예요

RICHARD

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Was not informed of construction in progress and dining closed. Specifically chose hotel due to in house dining. Understand construction debris but that doesn’t mean you should shuffle through last falls leaves and cigarette butts to get to the temporary entrance.
2024년 2월에 1박 숙박함
답변 제공: CP-VB-GM 님, 2024년 2월 5일
Thank you for sharing your feedback with us. I have reviewed your comments and also shared with the team. I apologize you did not have an overall great experience. On the hotels main website and mobile app we have alerts and messages about the renovation and construction taking place in the hotel.

2/10 - 너무 별로예요

David

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: CP-VB-GM 님, 2024년 1월 29일
Thank you for share your personal experience. The entire hotel is under construction and renovation. I do understand how this could negatively impact your stay experience. Thank you for sharing.

6/10 - 괜찮아요

Barbara

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Okay
I understand it’s under construction however no hot water it’s Luke warm The light switches to turn lights on bed were missing And we stayed 2 nights and the cleaning ladies were knocking by 845am and check out is 11am! And I don’t want my room adjoin to someone else
2024년 1월에 2박 숙박함
답변 제공: CP-VB-GM 님, 2024년 1월 18일
Thank you for taking the time to share your most recent experience with us. We would like to apologize for the inconvenience during your stay. I have shared your feedback with the team. Thank you again for this feedback.

2/10 - 너무 별로예요

Leslie

아이를 동반한 가족 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
So i booked a week in advanced. Check in was at 4pm. Received 2 calls around 7:15pm when i was 10 mins away and using the gps on my phone so i did not answer. When i went in to check in, the hotel was under construction and after 10 mins waiting for the hotel staff member to finish his personal conversation i found out they were sold out. He gave me the numbe r to expedia to gwt a refund but that was itm after traveling 4 hrs wi th 3 jids, i was very upsetm he apologized but that didnt soove the problem i had to find a last minute hotel. Like dont accept expedia reservations if you are going to give my room away and call after the fact to tell me. Worse experience ever.
2024년 1월에 1박 숙박함
답변 제공: CP-VB-GM 님, 2024년 1월 29일
Thank you for sharing your most recent experience. I would like to apologize for the experience you had. Unfortunately, the hotel was sold out. I have shared your feedback with the team. We hope you try us again once the renovation has been completed.

2/10 - 너무 별로예요

Gregory

가족 여행
The property is being renovated. It looks like a war zone in the interior. It should be closed until the renovations are completed. Very Disappointed!!!
2024년 1월에 2박 숙박함
답변 제공: CP-VB-GM 님, 2024년 1월 15일
Thank you for sharing your feedback with us. Yes, the hotel is under an active renovation and nearing the end of the renovation project. The main lobby is now under renovation and the check-in area has moved to the second floor. Thank you again for your feedback.

10/10 - 훌륭해요

William

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place
2024년 1월에 2박 숙박함
답변 제공: CP-VB-GM 님, 2024년 1월 11일
William, thank you for sharing your feedback with us. We are thrilled to hear that you enjoyed your stay with us. Thank you again.

10/10 - 훌륭해요

Jessie

2023년 12월에 1박 숙박함
답변 제공: CP-VB-GM 님, 2024년 1월 11일
Thank you for taking the time to share your experience with us. We are happy you enjoyed your stay with us. Thank you again

6/10 - 괜찮아요

Vivian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The staff is very nice, love it, but is very noise the highway :(
2023년 12월에 1박 숙박함
답변 제공: CP-VB-GM 님, 2024년 1월 1일
Thank you for taking the time to share your experience with us. We are sorry you did not enjoy your overall stay. I have shared your feedback with the team. Thank you again for this valuable information. Hope to see you in the future.

10/10 - 훌륭해요

Lamelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great overall stay. Modern rooms and hallways. Located in the heart of town with plenty food and entertainment options.
2023년 12월에 2박 숙박함
답변 제공: CP-VB-GM 님, 2023년 12월 18일
Thank you for taking the time to share your recent experience with us. We are thrilled you enjoyed your stay with us. Thank you again.

10/10 - 훌륭해요

Larry

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful place to stay
2023년 12월에 1박 숙박함
답변 제공: CP-VB-GM 님, 2023년 12월 18일
Larry, thank you for your comments. I have shared your feedback with the team. Thank you again.

10/10 - 훌륭해요

Pamela

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was extremely friendly and helpful. Room was newly renovated. Onsite resturaunt and bar.
2023년 12월에 1박 숙박함
답변 제공: CP-VB-GM 님, 2023년 12월 11일
Thank you for taking the time to share your most recent experience with us. We are thrilled you enjoyed your stay and the hotel. Thank you again and hope to see you in the not-so-distant future.

10/10 - 훌륭해요

Tina 님, Jamaica

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Nice quite area
2023년 11월에 1박 숙박함
답변 제공: CP-VB-GM 님, 2023년 12월 6일
Thank you for taking the time to rate us. We are thrilled you enjoyed your stay. Thank you again and hope to see you in the not-so-distant future.

2/10 - 너무 별로예요

Maureen

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Don't do it
I told them not to run my security deposit on my main card, to run it on my business card. They ran it on both and all they provided was snacks or a meal instead of a discount. There was supposed to be a couch, there wasn't. Water was cold, toilet was slow to flush and had minimal water in it so you could see fresh streaks from previous use. My car window was smashed in in their parking lot and they did not have any cameras for footage from see who did it.
2023년 11월에 1박 숙박함
답변 제공: CP-VB-GM 님, 2023년 11월 20일
Thank you for sharing your feedback with us. I have reviewed your comments and would like to apologize for your experience. I have shared this feedback with the team. Thank you again for sharing your feedback.

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Room 719
The stay was okay but the main issues I had was there I did not have hot water for 3 days which was difficult. Also, the water had a white mist to it so I had to make sure I did not ingest it.
2023년 11월에 3박 숙박함
답변 제공: CP-VB-GM 님, 2023년 11월 15일
Thank you for taking the time to share your most recent stay experience with us. I have read your comments, and I would like to apologize for this hassle. The hotel is under construction as we make improvement for you the guest. I have shared this with the team and construction team to ensure this is avoided moving forward. Thank you again for your feedback and we hope to see you again in the distant future.

8/10 - 좋아요

Dionna

2023년 10월에 1박 숙박함
답변 제공: CP-VB-GM 님, 2023년 12월 6일
Thank you for taking the time to share your rating with us. We hope to see you again in the future.

2/10 - 너무 별로예요

kelly

2023년 10월에 1박 숙박함
답변 제공: CP-VB-GM 님, 2023년 12월 6일
Thank you for sharing your person experience with us. We are sorry you did not have an overall great experience with us. Thank you again for sharing.

8/10 - 좋아요

Mary

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Remodeling
2023년 10월에 2박 숙박함
답변 제공: CP-VB-GM 님, 2023년 12월 6일
Nary thank you for sharing your overall rating with us. We hope you had an overall great stay. Thank you again.

6/10 - 괜찮아요

Danielle 님, Webster

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
This Crowne Plaza is under renovation. I get that. But do customers have to look at piles of gross, wet used mattresses stacked up outside? Our room was not a renovated room. It was clean. The toilet was not attached to the floor! Imagine sitting down and almost falling because the toilet rocks back and forth. And the tank lid was cracked. Breakfast buffet, which was not included in the room price, was mediocre. Scrambled eggs, fried potatoes, greasy bacon, gross looking grits with nothing to put on them. No toast. English muffin or bagel that had to be toasted with one two-slot toaster. Nothing labeled. Also, if 2 guests sit down at a 4 top, then 2 place settings should be removed. Nope. Just left on the table. Filthy water stained ceiling tiles in the dining area Broken, loose tile right at the elevator entrance is a serious trip hazard. While i understand they are renovating, there was no excuse for the overall condition of the common areas. Do better.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

mark

2023년 9월에 1박 숙박함
답변 제공: CP-VB-GM 님, 2023년 12월 6일
Mark, thank you for taking the time to rate your recent experience with us. We hope to see you again in the not-so-distant future.

2/10 - 너무 별로예요

Katrina

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The entire experience was terrible. The person who checked me in had a horrible attitude. The next night when I went to take a shower it was broken water went every where. I got soaking wet the floors and ceiling also was wet. I called the front desk and no one answered so I walked down to the desk and explained what had happened. The front desk lady called maintenance and he said well I patched it before and I won't be able to fix it tonight. She did move to another room that didn't have a microwave or a refrigerator in it. Eventhough she was nice it was just a horrible experience. I won't be returning there ever again
2023년 9월에 4박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Work in progress
The hotel was okay. They are renovating and there was work on the 2 floors above me. You heard them early in the morning working. I stayed on the fourth floor.
2023년 9월에 3박 숙박함

8/10 - 좋아요

Gary

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Positive experience
Place under going upgrade, price reflects it. People were great breakfast outstanding
2023년 9월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
1 rude staff member, clean, thin walls
The young lady at the front desk gave me 2 double beds instead of the king that I booked for Hotels.com. When asked why, she instantly gave my partner an attitude. When a manager was requested she snapped back and said there isn't one. Another young lady came and explained to us the policy and handled the situation the correct way by compensating 2 free breakfasts, since there wasn't an available king rooms, she was pleasant and apologetic. The hotel overall is very clean, but the walls a really thin. Could hear the people next door having sex, it felt as though they were in my room.
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Erica

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Never staying again!!!!
The experience was bad from checking in to check out when I arrived to the hotel to check in which was after the check in time I was told that they needed 15 to 20 minutes to get a room ready for us so I left and came back 45 minutes later to find out there was still no room available for us was given no other option then to take a double bed when we went up to the room there was trash in the hallways in a bag just left later on we went and got dinner came back and was met with a huge huge European roach.It was late so we stayed even though we very much wanted to go!!The bed was very uncomfortable. The pool was nice.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

OLga

좋아요: 청결 상태
2023년 9월에 1박 숙박함
답변 제공: CP-VB-GM 님, 2023년 12월 6일
We are thrilled you had an overall great experience. Thank you again for taking the time to share your rating with us.

6/10 - 괜찮아요

Kathryn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Under renovation
I was worried when we checked in our room and saw ear plugs and a note saying “Apologies for the noise, we are under renovation!” Luckily we did not hear any construction noise on a holiday weekend. The hotel badly needs a renovation - the bathroom was as clean as it could be, but saw lots of corrosion and scratches on the toilet and tub. Also annoying that we had to call and ask for bedding for the pullout couch (and extra towels). But it was clean and the staff seemed nice, but definitely they were understaffed.
2023년 9월에 2박 숙박함

4/10 - 별로예요

Jeneen

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2.5 STAR AT BEST
VERY OLD HOTEL. SMELLED MOLDY. SOFA IN ROOM WAS STAINED AND NASTY LOOKING. CARPET APPEARED DIRTY, MOLDING IN THE ROOM AND BATHROOM LOOSE. NOT A 4 STAR HOTEL SHOULDN'T HAVE WAITED SOLONG TO RENOVATE
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Daevid

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Mold/mildew smell in the room
The hotel is under major renovations and I can see why! My room was full of mold/mildew smell. I woke up with a horrible headache and congestion. I checked out and within an hour every was back to normal.
2023년 8월에 1박 숙박함
답변 제공: Maria 님, 2023년 8월 30일
Dear Guest. We’re so sorry to hear about your unfortunate experience at our Hotel. We have shared your feedback with our team in order to improve in these areas.