실내 수영장
예약 가능 여부 확인

디 오션 키 리조트 바이 VSA 리조트 여행 후기

3 out of 5
디 오션 키 리조트 바이 VSA 리조트
424 Atlantic Avenue, Virginia Beach, VA

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 1105개 이용 후기 중 376개" "
평점 8 - 좋아요. 1105개 이용 후기 중 377개" "
평점 6 - 괜찮아요. 1105개 이용 후기 중 172개" "
평점 4 - 별로예요. 1105개 이용 후기 중 110개" "
평점 2 - 너무 별로예요. 1105개 이용 후기 중 70개" "

7.8/10

청결 상태

8.2/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
very satisfied
2018년 8월에 2박 숙박함
답변 제공: Tisha 님, 2019년 2월 24일
Thank you!

10/10 - 훌륭해요

Shereka

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 23일
Thank you for your review. We appreciate it and look forward to seeing you again soon. Have a great day.

8/10 - 좋아요

Tymillia

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스
I say be careful at check in. We were charged a crazy rate on top of the normal holding fee of $100. When the room was already paid for. The hold of almost $400 dollars took always from our weekend funds. It was very inconvenient. The young lady reversed the error the guy made but the hold doesn't drop immediately so it didn't really help.
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Britany

아이를 동반한 가족 여행
The price was okay compared to what we got. We had the view of the ocean. We have Had a full kitchen and it seemed clean. The bathroom had hair and dirt spots but I alway travel with my own cleaning supplies so that wasn'ttoo much of an issue. The front desk was welcoming. The only huge problem was the walls/doors are paper thin we could hear everything surrounding our room and the elevators was down or was not working for our whole stay. You would wait 10 mins or more. You could take the stair but who wants to do that coming from the 8th or 9th floor?
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 25일
Thank you for your response. We will review these issues with the housekeeping department. I apologize for the elevator, but we have corrected that issue. I hope that you will give us another opportunity to make your stay at the Ocean Keys a complete success.

8/10 - 좋아요

alejandro

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 23일
Thank you for the feedback..

2/10 - 너무 별로예요

verne

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 25일
Thank you or your feedback.

10/10 - 훌륭해요

Joshua

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 15박 숙박함
답변 제공: General Manager 님, 2024년 4월 23일
This is great news. I hope you come back and see us again soon.

10/10 - 훌륭해요

John

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, professional, knowledgeable and kind staff.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 25일
Thank you so much for your feedback

10/10 - 훌륭해요

Bridget

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: General Manager 님, 2024년 4월 25일
Thank you so much for the feedback. Have a great day.

10/10 - 훌륭해요

Cassandra

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and good staff
2024년 4월에 4박 숙박함
답변 제공: General Manager 님, 2024년 4월 25일
Awesome. We greatly appreciate the feedback.

8/10 - 좋아요

Lauren

가족 여행
좋아요: 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
One elevator working. Friendly staff.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 25일
Thank you mentioning our staff. They work hard to provide excellent customer service. We really appreciate the feedback.

2/10 - 너무 별로예요

Sheila

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
My room was filled with backed up dust throughout the room, sheets were not clean, bathroom faucet was dirty. The resort has a stupid rule for kids not to be allowed to swim after 9, the last 2hrs is adult swim only. It’s Spring Break children wants to swim and enjoy their vacation, especially when it’s too cold for the beach and with the resort having an inside pool. Just crazy.
2024년 4월에 2박 숙박함

4/10 - 별로예요

Andrea

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
2024년 1월에 4박 숙박함

4/10 - 별로예요

Matthew

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Semi-updated rooms, but the hotel shows its age. Nice kitchen appliances in the deluxe suite. It took us over 24 hours to get replacement towels and washcloths. The pull-out sofa mattress was not covered and it was dirty. Only one of the two elevators functioned and it was extremely slow, with wait times exceeding 5 minutes at busy times in the mornings and late afternoons. Do not attempt to park a large SUV or pickup truck in the garage. Spaces and height are designed for compact to standard vehicles.
2024년 4월에 3박 숙박함

8/10 - 좋아요

Shannon

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk staff and maintenance/cleaning staff were quick and helpful. The hallways do have an old cigarette smell but the rooms do not have the same bad smell. Our rooms were recently upgraded and in fairly good condition. The pool and hot tub were enjoyable. One working elevator right now that goes super slow was very inconvenient but that was probably the worst part of the stag for us, so not the end of the world. The parking garage is super small and full of tight spaces that weren’t very convenient to park in, but the top level was fine, again, not end of the world stuff. Overall, I would book here again, given the price we paid.
2024년 4월에 4박 숙박함

6/10 - 괜찮아요

Makayla

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
We came during off season, and it still seemed like the resort was overwhelmed and understaffed. Overall, everything was good and clean and any problems were taken care of. Definitely would appreciate more consistency during stay with things like adult swim (hot tub was constantly packed with little kids)
2024년 4월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 23일
Thank you for your comments and I hope that you come back to see of. We will definitely look into the pool situation and see what can be done. Have a great day.

8/10 - 좋아요

Brian

The pool is nice but small and crowded
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Tracey

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property had everything that you could ask for. Easy access to the pool, hot tub, inside games room, pool table, and comfortable common areas are perfect for the times when you just want to chill at the hotel. The hotel is so close to everything, the beach, restaurants and shopping are just steps away. We really enjoyed ourselves at this resort, and we will return.
2024년 3월에 4박 숙박함
답변 제공: General Manager 님, 2024년 4월 23일
Thank you for your comments. We really appreciate you staying with us. Hope to see you soon.

4/10 - 별로예요

Andrea

가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
It took hours to leave because the elevator is still down.
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 25일
I am so sorry about your experience with our elevators. Believe me when I say it has been a challenge for everyone. Our elevators are back up and running and I hope you consider giving us another try.

10/10 - 훌륭해요

Jalesny

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Staff member were super nice... pool was clean ... the room were nice and big perfect for family of 4 ... sheet needed to be better clean but you can ask for fresh . But i will definitely come back .
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 3일
Thank you so much. I hope you come back again soon.

10/10 - 훌륭해요

Scott

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Perfect room for a family
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 3일
Thank you so much and come back and see us again soon.

2/10 - 너무 별로예요

Sara

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 25일
I am so sorry that you have a bad experience. Please let me know if I could be of assistance in the future.

8/10 - 좋아요

Guitiello

The place is very nice clean and family friendly
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 25일
Thank you and I hope you come back to visit us again soon.

4/10 - 별로예요

Shanell

연인과의 여행
좋아요: 편의 시설/서비스
Toilet full of pooh at the pool. 2nd toilet didn’t even work. Only one elevator was working. The staff was nice, but never again. I got a refund for the 2nd day.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 3일
I'm sorry you had this experience. I will look into this matter and make sure it does not happen to another guest. Have a great day.

6/10 - 괜찮아요

Asia 님, Petersburg

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 18일
Thank you have a great day.

6/10 - 괜찮아요

Thad

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Tv doesn’t connect to the internet Tv in master bedroom falling off the wall
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 18일
I am so sorry this happened to you. We will follow up on this issue and I hope that you give us another try.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Only had one elevator working during a weekend that had a marathon and soccer tournament. Staff were extremely friendly and helpful, but didn’t seem to have correct information regarding road closures for marathon that basically ran completely around the property.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 18일
Thank you for the feedback. We are working on correcting the elevator issue. Have a great day.

2/10 - 너무 별로예요

Joel

2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 25일
I am so sorry for your experience. We hope to do better for you and all our guest.

10/10 - 훌륭해요

Daesha

연인과의 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed the stay, I brung my babies to get in the pool and me and my partner stayed for the night. 10/10 highly recommend
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 18일
I am glad you had a great stay. Come back and see us soon.

8/10 - 좋아요

jacinth

좋아요: 청결 상태
Everything was great besides the elevators their was one elevator working my family and I where on the 9th floor so that was kind of an inconvenient other than that nice rooms
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 18일
Thank you for thee review. We will be working on getting this mater taken care of. Have a great day.

10/10 - 훌륭해요

Ashley

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was incredibly nice
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 18일
Thank you so much.

8/10 - 좋아요

Sharla

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Other than the elevator being super slow I really enjoyed the place
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 18일
Thank you so much. You have a great day.

4/10 - 별로예요

Susan 님, Concord

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Key card did not work and I had to stay at a friends room. Maintenance didn’t fix it.
2024년 2월에 4박 숙박함
답변 제공: General Manager 님, 2024년 3월 18일
I am so sorry that you experienced difficulties with your stay. We look to correct these issues as quickly as possible.

6/10 - 괜찮아요

Faye M.

아이를 동반한 가족 여행
별로예요: 숙박 시설 상태 및 시설
Overall we were not pleased with our stay. The walls were very thin and we could hear a lot of noisy people all throughout the night. The parking was also difficult for a large SUV.
2024년 2월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 19일
We are sorry about the noise levels that you experienced. We do have parking for SUV in another parking lot. Please let us know and we can accommodate for the next time.

4/10 - 별로예요

Noah

별로예요: 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 18일
Have a great day.

10/10 - 훌륭해요

Destinee

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 18일
Thank you for the posting. Come back and see us again soon.

6/10 - 괜찮아요

Babu

2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 25일
Thank you for the rating we look to improve each and every day.

6/10 - 괜찮아요

Henry

별로예요: 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Brandon

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Resort Manager 님, 2024년 2월 19일
We appreciate your great score!

4/10 - 별로예요

Jennifer

아이를 동반한 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I chose this hotel for the hot tub and pool. When we arrived it was under renovation, this was not on their website, a note on the pool area door stated we could use "their sister property pool:. It was 17 blocks away! My stay at this resort was unpleasant to say the least. I was awakened by sawing at 6:15 am !! The workers were very disrespectful as some of them were singing and talking outside our door at 7am. They reaked of weed. I must also mention one of the elevator was out of order and wait times were long. Our room had a leak under the sink and no toilet paper in one of the bathrooms. I will not be staying here again nor will I recommend this place. I also requested to speak with a manager about my concerns and was told they had left for the day.. if check in is at 4pm I feel a manager should be onsite.
2024년 1월에 1박 숙박함
답변 제공: Resort Manager 님, 2024년 2월 19일
We appreciate your review despite it not being favorable. We'll definitely address the associate comments with the team as well as your room comments. I am happy to report that the all the equipment in for the pool and hot tub have had a full replacement and haven't been an issue since. We are in the process of redoing out pool and hot tub surfaces as well as addressing some cosmetics in the room. I understand your sediment of not returning but hope that knowing your experience is being addressed may change you your mind should your travels lead back to the area.

10/10 - 훌륭해요

Damon 님, Hampton

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent stay. Great location and amazing view of the ocean.
2023년 12월에 1박 숙박함
답변 제공: Resort Manager 님, 2024년 2월 19일
Thanks so much for sharing your great experience with us!

10/10 - 훌륭해요

Brandi

가족 여행
좋아요: 청결 상태, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: Resort Manager 님, 2024년 2월 19일
Thanks so much for the great review!

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 객실의 편안함
Decent Hotel Overall
I'll give a pass for not being insightful enough to have enough bedding and things in a room that sleeps 6 with 6 on the reservation. No hotel seems to get that right these days. Who, after all, in the heck travels with 6 people? It's inconceivable What I can't understand is why the staff can't seem to figure out what the term bedding means, even when specified as pillows, sheets, and blankets; when you ask them for the bedding that theoretically should be in the room already. It shouldn't take nearly as long as it did to round that up. Other than that, I loved the stay. The room was great once we got it set up. It is in a great location and fit my family of 6 comfortably. There was some maintenance ongoing and that comes with some inconvenience, but also should be expected during the off season. Be careful in the parking garage. The low points on the ceiling are not well marked. My rocket box found that out the hard way...
2023년 12월에 2박 숙박함
답변 제공: Resort Manager 님, 2024년 2월 19일
Thank you very much for your open and honest feedback. We will ensure that your comment about the bedding is passed on to the appropriate departments so that this does not recur.

6/10 - 괜찮아요

Andrea

가족 여행
좋아요: 청결 상태
One elevator and the hot tub is broken more than it works.
2023년 12월에 7박 숙박함
답변 제공: Resort Manager 님, 2024년 2월 19일
Thank you so much for your feedback. We are happy to report that the hot tub and pool equipment have been all replaced! Additionally, we are nearing the finish line on the elevator update, which is a project that takes months. Hopefully, you're able to return this year and have a much more favorable experience.

4/10 - 별로예요

Sherena

2023년 12월에 2박 숙박함
답변 제공: Resort Manager 님, 2024년 2월 19일
Thank you for your review. We would like to hear the details of your visit so that we can improve your experience.

10/10 - 훌륭해요

Maria Cristina

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel provided a lot more than we expected. The kitchen was comfortable and it was packed with everything we needed all we had to do was bring the groceries. The view was spectacular, friendly employees, walking distance from shops, dining, breakfast locations and better than everything, a walk to the boardwalk.
2023년 12월에 10박 숙박함
답변 제공: Resort Manager 님, 2024년 2월 19일
Thank you very much for your favorable review. We look to see you back soon!

2/10 - 너무 별로예요

Frances

단체 여행
별로예요: 청결 상태, 객실의 편안함
Worst vacation ever
No bedding for the pullout sofa. There was an evacuation of the hotel at 3 o’clock in the morning with no explanation. The staff didn’t even want to talk to you about it rudeness of the front desk people the worst experience at a hotel I’ve ever had in my life And I’ve asked to speak with a manager and I still yet to this minute have not had a manager call me or send me an email or anything
2023년 12월에 3박 숙박함

8/10 - 좋아요

Lance

좋아요: 객실의 편안함
별로예요: 청결 상태
2 stars not that good of a room
Not so great honestly the floor in the room I was in had a Black stain on the floor that was in there and found Little Roaches in the room I was in so not that clean
2023년 12월에 2박 숙박함

8/10 - 좋아요

LeNise

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
great stay
답변 제공: General Manager 님, 2024년 3월 18일
Awesome

6/10 - 괜찮아요

Leonela

답변 제공: General Manager 님, 2024년 3월 18일
Thank you