"Pick a different hotel. There are many along this strip near the airport, and I cannot help but think they are better. The staff was never at the desk. We needed to return a rental car and take their shuttle back to the hotel. They didn't tell us any of the things we needed to know - such as after you return the car you have to GO BACK to the airport to catch the shuttle, we learned this after being on hold for 7 minutes. Once we got there, called again (long, long hold) and received equally terrible instructions how to catch the shuttle to the hotel. They gave us a very specific name that would be on the shuttle, and after waiting 45+ minutes, what came was totally different. COME ON, this is your bread and butter business! You are a hotel by an airport! The REASON people stay there is the shuttle! The staff seemed disinterested at best, and very unengaged. The room...somehow we got a handicapped room. I asked if we could change...and nope - a snotty reply about going through a 3rd party - AND...if you want to see in the hallways and the rooms, bring a flashlight! There were two very weak lights, and dark brown walls, just awful."
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