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"Honestly, the hotel is nice. The rooms look much bigger in the photos, but in real life they’re actually very small. There’s no L’Occitane set in the room — the soap and shower products you see in the pictures are not there. Breakfast is not included. What they give you instead are little vouchers per day that you can exchange for a coffee, water, or a snack. And by snack, I mean something like a sandwich, a croissant, bread, or fruit — but it’s not a real breakfast. If you want a bottle of water, that also counts as one voucher. Honestly, the only thing that saves this hotel is the guy on the front desk — he’s Italian and super nice. But everyone else doesn’t really care. Also, the water in the room costs $8 per bottle. And if you ask for water, they give it to you in a small water, but you have to use one of your vouchers."

"Clean room as always Accessible to all main spots in Chicago "

"Great experience "

"Lovely"

"Goods "

"The hotel is very nice overall! We loved the games area in the lobby! Maybe it’s just that they’re extremely short staffed for the size of the place, but when disappointments keep happening you start to feel let down. Expect long lines at the front desk for check in or anything else. We couldn't get a response about getting an extra blanket for the room and they only have an automated system to help you with guest service. We also had to wait a couple hours for our luggage to get to the room after we arrived which was inconvenient. Also, heads up - we weren’t made aware at check in that the pool/hot tub area closes at 9:45 pm and that you need a reservation after 2:30 pm so we weren’t able to use either when we were there. That was a bummer for the kids since that’s why we booked this hotel!"

"The staff was so unprofessional with a bad attitude that he didn't let me sign the paper saying the exact check out time. One of the roomate smells bad and there wasn't windows that can be opened so I had to stay with the bad smell for whole day"

"This hotel is great! Great location, great staff. "

"Stayed here several times. This is the only place I stay in Chicago and always a five star experience!"