숙박 시설 내 편의 시설/서비스

익스텐디드 스테이 아메리카 스위트 - 애틀랜타 - 노스레이크 여행 후기

2.5 out of 5

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 451개 이용 후기 중 135개" "
평점 8 - 좋아요. 451개 이용 후기 중 123개" "
평점 6 - 괜찮아요. 451개 이용 후기 중 64개" "
평점 4 - 별로예요. 451개 이용 후기 중 52개" "
평점 2 - 너무 별로예요. 451개 이용 후기 중 77개" "

7.2/10

청결 상태

8.0/10

직원 및 서비스

5.8/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

foreign traveler 님, asia

좋아요: 청결 상태, 객실의 편안함

10/10 - 훌륭해요

Bridgette

연인과의 여행, 출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay!
2023년 12월에 3박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 9일
Dear Bridgette, Thank you for your positive feedback! We're delighted you had a great stay at Extended Stay America. Our team is committed to providing excellent service, and we're thrilled to know you enjoyed your experience. We appreciate your choice to stay with us and look forward to welcoming you back for another wonderful stay.Sincerely,Hotel Management

6/10 - 괜찮아요

Tay

아이를 동반한 가족 여행
My stay was good. Room was pretty decent. The only thing i didn't like was the roaches in the rooms especially with a small baby running around trying to stomp them. Made my stay feel a little unsanitary.
2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 28일
Dear Tay, Thank you for choosing us and also for your review. We are happy your overall experience was pleasant. However, we want to apologize for the issue you encountered in your suite. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. However, we understand your concern and will arrange for a professional inspection and treatment of your room as a precautionary measure. We sincerely apologize for any inconvenience caused and hope this unfortunate situation will not deter you from staying with us again. We value your feedback and hope to have you back for the seamless stay you deserve.Sincerely,Hotel Management

10/10 - 훌륭해요

Bridgette

연인과의 여행, 출장 여행
좋아요: 편의 시설/서비스
I like the cleanliness
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Bridgette

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was comfortable and clean the staff was friendly

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태
Roaches!
I had booked my room for two nights but checked out after one night. Found a roach in the shower and the microwave was infested with roaches. Since I paid in advance, Hotels.com was supposed to get me a refund for the second night but I've not received it. The hotel refunded the pet fee I paid for the second night.
2023년 10월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 14일
Dear Guest, Please accept our apologies for the inconvenience you encountered in your suite. We want to reassure you that we do everything possible to discourage the entrance of the mentioned pest and follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. We are sorry that this issue compromised your stay and that you had to cancel with us. Please know that processing transactions and refunds can take your bank a few business days. However, we hope you reach out to us at our hotel at your earliest convenience to resolve this issue. Thank you again for informing us about your concerns, and we hope you give us another opportunity to redeem your confidence in us once again.Sincerely,Hotel Management

4/10 - 별로예요

firehiwot

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함

6/10 - 괜찮아요

Shenequah

별로예요: 청결 상태, 편의 시설/서비스
I honestly don't know where to start. The front desk clerk was very friendly and understanding when I forgot my I.D. and gave me time to retrace my steps to retrieve it. Unfortunately that's as positive as it gets. From roaches to bloodstaines. The constant smell of other people cooking. Barking dogs. If you have to find an inexpensive lodging then I guess but I'm not going back.
2023년 11월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 28일
Dear Shenequah, Thank you for taking the time to provide feedback on your recent stay. We sincerely apologize for any shortcomings you experienced. Your comments are valuable, and we will use them to address areas that need improvement. Our team is committed to enhancing our services, and we appreciate your understanding. If there are specific details you'd like to share or if there's anything we can do to make it right, please feel free to provide more information. We value your input and hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management

6/10 - 괜찮아요

Miayva

가족 여행
별로예요: 청결 상태, 객실의 편안함
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Miayva

가족 여행
별로예요: 객실의 편안함
2023년 11월에 2박 숙박함

2/10 - 너무 별로예요

Shija

출장 여행
별로예요: 청결 상태, 객실의 편안함
Not what you expect for sure
Beautiful pictures - at least in the hotel description. But in reality - what a scary place!! Saw a bunch of homeless people wandering around the property. Some of them were near the lobby asking the staff for some favors. The hotel does not even have any resemblance to the pictures posted. The place smelled bad and people were vaping you know what in the property as well. I realized the hotel is not safe upon checking in and that the booking was a mistake and wanted to cancel the booking (3 nights were booked), but the property owner didn't even refund us for a single night. I know I booked after seeing the ratings/pictures in hotels.com, so want to make sure future guests know what to expect at this place.
2023년 10월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 2일
Dear Shija, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

10/10 - 훌륭해요

Zinetta

단체 여행, 연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
All of the employees there are amazing and I love that they are helpful
2023년 10월에 7박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 1일
Dear Zinetta, We're thrilled to learn that you had such an enjoyable experience with our exceptional team at Extended Stay America! Our staff takes pride in being helpful and accommodating, and it is a pleasure to see that you noticed our efforts. Your kind words mean a lot to us, and we look forward to welcoming you back for another great stay. Sincerely,Hotel Management

10/10 - 훌륭해요

Kelvin

2023년 9월에 4박 숙박함

4/10 - 별로예요

Nicole

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing if we wasn't doing last minute traveling i wouldn't stayed there
2023년 10월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 9일
Dear Nicole, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

6/10 - 괜찮아요

Tenaya

2023년 10월에 2박 숙박함

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태
Staff was barely friendly and this property has definitely seen better days. Would not recommend it at all unless it was maybe your very last option.
2023년 10월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 8일
Dear Guest, Thank you for taking the time to share your impression of our hotel. We are sorry for not meeting your expectations regarding the suite's condition and our staff's lack of hospitality. We always aim to provide a clean environment, excellent service, and an exceptional stay for all our guests; however, we regret we could not make that happen for you. Please be assured we will take the necessary steps to address these issues and ensure all our guests receive the service they deserve. We hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management

10/10 - 훌륭해요

King

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The whole staff is great!!!!!!! From front desk all shifts, to housekeeping and maintenance. I would recommend 10 stars if possible!!!!!! Great place to stay, convenience all around.
2023년 9월에 4박 숙박함

10/10 - 훌륭해요

Jose ismael

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

단체 여행, 출장 여행
별로예요: 청결 상태, 객실의 편안함
A Roach-Filled Wonderland.
We DID NOT stay here after finding a HANDFUL OF ROACHES in our room. We left immediately. Demanded a refund and were told we'd had to "wait or take it up with Hotels.com".
2023년 8월에 5박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 7일
Dear Guest, Please accept our apologies for not meeting your expectations during your visit. We assure you that we take all necessary measures to prevent the entry of insects into our premises. Our pest control provider regularly services our hotel to ensure our environment is pest-free. However, we will address this issue with them to ensure they do everything to prevent future occurrences. If we may be of any further assistance, please reach out to us directly at the hotel. Once again, we are sorry for the inconvenience you have experienced, and we hope to make it up to you on a future visit.SincerelyHotel Management

2/10 - 너무 별로예요

Jeffrey

출장 여행
별로예요: 청결 상태, 객실의 편안함
Extended stay away! Far away!
My stay at your location was not very good at all. the ice machine was not working, the breakfast was horrible and the service was very little help at all.
2023년 8월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 8월 12일
Dear Jeffrey, Thank you for staying with us and for your review. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. However, we are sorry to learn that you were unhappy with the ice machine and our complimentary grab-and-go breakfast. Moreover, we regret our staff was not as responsive as they should have been in addressing your concerns. We always aim to follow up and resolve everything to our guest's satisfaction; therefore, we are disappointed we could not make that happen for you. Please be assured we will address these issues with the concerned individuals for improvement, and we hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management

6/10 - 괜찮아요

Jirapon 님, Macon

출장 여행
별로예요: 편의 시설/서비스
Worn out but clean.
2023년 7월에 4박 숙박함
답변 제공: Hotel Management 님, 2023년 8월 5일
Dear Jirapon, Thank you for reviewing your stay. Our team's goal is to ensure each guest is treated with exceptional service and that our accommodations are clean and comfortable. We thank you for letting us know how you feel about our property, as it helps us plan for the future. We continuously strive to improve our facilities and ensure a pleasant stay for everyone. Your insights are valuable as we work towards enhancing our accommodations. It was our pleasure hosting you, and we hope you will choose to stay with us again on a future visit.Sincerely,Hotel Management

2/10 - 너무 별로예요

Shanon

별로예요: 청결 상태, 객실의 편안함
When we checked in room it was horrible smell. The hotel couldn't change rooms so we requested refund
2023년 7월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 27일
Dear Shanon, Thank you for reviewing your recent visit to our hotel. We sincerely regret the issues which compromised your stay. We make every effort to ensure a clean and well-maintained suite for our arriving guests. Therefore, it is disappointing this was not your impression. We will address this with our housekeeping team to prevent future occurrences. We hope you consider this an isolated incident and revisit us so we can show you the exceptional experience we typically provide.Sincerely, Hotel Management

2/10 - 너무 별로예요

Herbert

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lied about not having the room I reserved and told my booking agent that they didnt have the reservation but told me the room i reserved was not available that I would have to make other arrangements, after traveling well over 5 hrs for a family vacation!
2023년 7월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 21일
Dear Herbert, Thank you for sharing your feedback. We are also sorry for the issues you experienced with your reservation. We are looking into the matter to see what went wrong. We will take appropriate measures with our team members and train them to handle such situations better. Thank you for taking the time to leave this review; we wish you all the best.Sincerely,Hotel Management

10/10 - 훌륭해요

Rosa

2023년 7월에 2박 숙박함

2/10 - 너무 별로예요

Bobbivette

가족 여행
별로예요: 청결 상태, 객실의 편안함
The room was dirty !! The carpet had stains and missing pieces in it ! The sofa bed had stains ! The room smelled like smoke ! It has ashes left in the window seal !
2023년 7월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 19일
Dear Bobbivette, Thank you for being a guest in our hotel. We were sorry to read about your experience. We take pride in providing our guests with a clean, fresh environment, and we are sorry we overlooked a few areas during your stay. We have shared your feedback with our housekeeping staff to ensure this does not occur in the future. We have strict policies prohibiting smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. We hope you will stay with us another time so we can provide you with a more satisfying experience.Sincerely,Hotel Management

4/10 - 별로예요

Anisha

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Ashley

2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

Nilam

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

Brenton

2023년 7월에 4박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 객실의 편안함
No blankets,linens, and breakfast is a granola bar
No bedding reception simply stated couldn’t do anything till housekeeping came in, which was in the morning, so sleeping with no blanket at all for us or our kids and had to go back to reception for linens for the kids bed. breakfast was a granola bar, that’s not a breakfast is included deal, though they had coffee, but that was out at 8am when we arrived for breakfast.
2023년 7월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 6일
Dear Guest, Thank you for being a guest in our hotel. We were sorry to read about the issues you encountered upon arrival and even more so for failing to address this promptly. We regret any miscommunication between our housekeeping and front office, as a suite should only be made available for occupancy once the servicing process is complete and a supervisor has inspected it. Further, we are sorry if our complimentary grab-and-go breakfast did not meet your expectations. Please be assured we are taking the necessary measures to prevent future occurrences and to enhance our guest satisfaction moving forward. We hope this isolated incident will not keep you from returning to enjoy a much-improved experience with us next time. Sincerely,Hotel Management

8/10 - 좋아요

Mariela

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
Front desk personnel was helpful and friendly. It is a good location near stores, restaurants and main freeways.
2023년 7월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 6일
Dear Mariela, Thank you for staying with Extended Stay America and leaving your feedback. We are glad you enjoyed most of your time here, and we appreciate you highlighting our convenient location close to various shopping and restaurants. Furthermore, we are delighted you recognized the efforts of our fantastic team. They will be thrilled to know our guests notice their hard work. It was a pleasure having you as our guest, and we hope you will return for another fulfilling experience.Sincerely,Hotel Management

2/10 - 너무 별로예요

Lourdes

가족 여행
별로예요: 청결 상태, 객실의 편안함
This hotel needs more attention…lesson learned
2023년 7월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 4일
Dear Lourdes, Thank you for being our guest. We are sorry we did not meet your expectations and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need to update, and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Please allow us a second chance to host your visit and provide a memorable trip. Sincerely,Hotel Management

6/10 - 괜찮아요

Breuna

반려동물 동반 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The staff that work there were very friendly and helpful. Anytime I needed something they assisted me right away. My room was a bit dirty and was not stocked with necessary items. I just went to Walmart and purchased some cleaning supplies and bought new bedding.
2023년 6월에 4박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 2일
Dear Breuna, Thank you for your candid feedback about your recent stay with us and for appreciating the service provided by our friendly staff. However, we sincerely apologize for our room's cleanliness and amenities, which impacted your overall comfort. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back soon. Sincerely,Hotel Management

6/10 - 괜찮아요

Joseph

좋아요: 객실의 편안함
2023년 6월에 4박 숙박함

4/10 - 별로예요

Eddie

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rel old property, need to change the carpet in the room.
2023년 6월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 6월 25일
Dear Eddie, We are sorry we did not meet your expectations and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need to update, and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Please allow us a second chance to host your visit. Sincerely,Hotel Management

6/10 - 괜찮아요

denisha

Ok ok
As far as price location it is good. What’s was lacking was the amenities only one set of towels, there were no hangers or bathroom amenities. And the ice machine was out of order, however The staff was nice. And there was light breakfast and coffee items.
2023년 6월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 6월 18일
Dear denisha, Thank you for choosing our hotel during your recent visit to Atlanta. We appreciate you pointing out specific items you loved and areas where we can improve. We always aim to provide every guest with the excellent experience expected of us, and your comments allow us to address areas that could have made your stay more enjoyable. Please be assured that we have taken note of all the concerns you raised to address them adequately, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way. Sincerely,Hotel Management

10/10 - 훌륭해요

Sarah 님, Newcastle

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like that they had kitchens! But the walls were paper thin so when you’d walk down the hall you could hear people talking in their rooms.
2023년 6월에 1박 숙박함

2/10 - 너무 별로예요

Martin

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I reserved 3 two-room suites for 5 adults and 2 children. I was in town for my stepson's graduation. When I got there they said that they had overbooked the rooms and some guests decided to extend their stay so only one of my rooms was ready when check-in was supposed to be at 3pm. We didn't get checked into two of the rooms until an hour later and the last one I didn't get in to until later on that evening. They also could only provide two double-room suites and said they only had a single room for the last one. The two double-room suites had a very foul, moldy odor to them and the floors felt wet. This was an Extended Stay hotel but there were no dishes or utensils at all. The hallways of the floors looked like they hadn't been vacuumed in forever, the first floor at the elevator had a foul odor, the elevator(and most of the hotel) smelled like weed. I was traveling with my children, mother-in-law, and her brother, who are pastors. I regretted renting this hotel and exposing them to this. The beds were uncomfortable and there was only thin, flat sheets for covers. The only saving grace was that the heat and cool worked on the air conditioner. For breakfast they only had cold coffee, Nutrigrain bars, and oatmeal packets. The decor inside and outside the rooms was old and worn. I could go on and on about how unsatisfied I was but I'll just end by saying I will NEVER stay here again and I regret not reading the reviews because I'm not the only one experiencing this.
2023년 5월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 5월 23일
Dear Martin, Thank you for taking the time to share your detailed evaluation of your recent stay at our hotel. Please accept our apologies for not meeting your expectations and for the inconvenience caused to you and your family by the mentioned issues. We always aim to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize that we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

6/10 - 괜찮아요

Claressa

별로예요: 청결 상태, 편의 시설/서비스
2023년 5월에 3박 숙박함

2/10 - 너무 별로예요

Margaret

아이를 동반한 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room I reserved was no the room I was given. The room was absolutely filthy. The kitchen was so dirty we could not even walk into it. If it were not really late when we checked in we would not have stayed there. We were supposed to stay 3 nights. We left after one night. I can’t recommend this property to anyone.
2023년 4월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 4월 26일
Dear Margaret, We apologize for the disappointing stay you had with us. Please accept our apologies for the condition of your suite and any oversight on our part. Our housekeeping team usually does a great job ensuring our guests have an exceptional experience at our hotel. Unfortunately, we failed to provide that for you. We are sorry that this issue compromised your stay, and we regret you had to leave sooner than anticipated. We will follow up on your concerns to ensure we are well-poised to serve better in the future, and we hope you will accept our apologies.Sincerely,Hotel Management

2/10 - 너무 별로예요

Tracey

2023년 3월에 2박 숙박함

10/10 - 훌륭해요

Calvin

좋아요: 청결 상태, 객실의 편안함
2023년 3월에 2박 숙박함

4/10 - 별로예요

Rontaeus

가족 여행
별로예요: 청결 상태, 객실의 편안함
Adamshame
The people at the front desk are rude…. They clean your room on arrival… and police away there
2023년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 2월 21일
Dear Rontaeus, We are sorry for the inconvenience caused to you on arrival at the hotel. Also, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely,Hotel Management

10/10 - 훌륭해요

Rolanda

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place to stay
2022년 12월에 28박 숙박함
답변 제공: Hotel Management 님, 2023년 2월 2일
Dear Rolanda, Thank you for choosing Extended Stay America. We were pleased that we exceeded your expectations during your visit to Northlake. Thank you for being our guest. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Sincerely,Hotel Management

2/10 - 너무 별로예요

Lee 님, Hernando Beach

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Roches all over the cabinets. (Desk clerk said management was aware but was doing nothing about it.) Advertised hot breakfast, not available. Breakfast bar had no fruits, coffee and, nor creamer for coffee. Desk person looked but couldn't find any. He also did not understand the rules for depositing trash or dirty linens nor did the person who arrived later..( Lack of training )
2023년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 2월 1일
Dear Lee, Thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we sincerely apologize for not meeting your expectations. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future.Sincerely,Hotel Management

2/10 - 너무 별로예요

Donald K Roberts

단체 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Extended Stay will NEVER have me as a customer again. After a long flight (10 am - 11 pm) I was greeted by a hostile and inconsiderate host. I get to the hotel at 12:30 am and was told that my reservation could not be found. I booked through a 3rd party and unfortunately I didn't get the link for travelers insurance, so I was charged for the entire trip. Upon further inquiry it seems that if you don't check in by 11pm you're considered a no show. The standard for most hotels is 3 am.
2023년 1월에 4박 숙박함
답변 제공: Hotel Management 님, 2023년 1월 26일
Dear Donald, Thank you for choosing us. We apologize for the predicament with your reservation and realize you must be frustrated. Reservations made through a third-party booking site must be handled by them. We recommend that you contact them directly for assistance. Please stay with us whenever you are in our area again. Sincerely,Hotel Management

10/10 - 훌륭해요

Briana

2023년 1월에 2박 숙박함

2/10 - 너무 별로예요

KeAnquinice

2/10 - 너무 별로예요

KALI J

2022년 12월에 9박 숙박함
답변 제공: Hotel Management 님, 2023년 3월 6일
Thank you for being our guest. We are sorry for your disappointment. We hope you will stay with us again so we can provide you with a much better experience.Sincerely,Hotel Management