숙박 시설 입구

베스트 웨스턴 플러스 인 헤이워드 여행 후기

2.5 out of 5

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 1003개 이용 후기 중 337개" "
평점 8 - 좋아요. 1003개 이용 후기 중 315개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 168개" "
평점 4 - 별로예요. 1003개 이용 후기 중 93개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 90개" "

8.0/10

청결 상태

8.2/10

직원 및 서비스

7.8/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 8월에 2박 숙박함
답변 제공: Best Western Plus Inn of Hayward 님, 2020년 9월 3일
Thank you for sharing your experience. We are very sorry we could not meet your expectations.

8/10 - 좋아요

Hyundo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
큰 길 옆에 있어서 좀 시끄러웠음
2018년 10월에 4박 숙박함

10/10 - 훌륭해요

Brown 님, 수원

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
감사합니다
아주 좋네요

6/10 - 괜찮아요

실제 이용하신 고객

Pretty good location.

2/10 - 너무 별로예요

Sarij

2024년 4월에 2박 숙박함
답변 제공: Best Western Plus Inn of Hayward 님, 2024년 4월 24일
We apologize for not meeting all of your expectations in regard to your stay at the Best Western Plus Inn of Hayward. Your feedback is important to us. We value your business and hope you will give us another chance to provide you with a better experience.

10/10 - 훌륭해요

Humberto

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome
2024년 4월에 2박 숙박함
답변 제공: Best Western Plus Inn of Hayward 님, 2024년 4월 20일
We’re so glad you had a good experience at the Best Western Plus Inn of Hayward. Thank you and we look forward to welcoming you back again next time you are in our area.

10/10 - 훌륭해요

Amanda

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient
2024년 4월에 1박 숙박함
답변 제공: Best Western Plus Inn of Hayward 님, 2024년 4월 18일
We appreciate you sharing your review with other travelers, and we are delighted you were satisfied with our convenient location at the Best Western Plus Inn Of Hayward! Thank you for choosing our hotel, and we look forward to your next visit with us.

10/10 - 훌륭해요

Brenda

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I stay at this hotel every time I come to Hayward.
2024년 3월에 4박 숙박함
답변 제공: Best Western Plus Inn of Hayward 님, 2024년 4월 15일
Thank you for choosing to stay at the Best Western Plus Inn of Hayward. We are glad overall you had a pleasant stay and that our staff was attentive to your needs. We value your feedback and hope to welcome you again so we can make your next visit excellent.

8/10 - 좋아요

nancyytrieu

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Best Western Plus Inn of Hayward 님, 2024년 4월 13일
Thank you for choosing us for your travel plans, Nancyytrieu. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to the Best Western Plus Inn of Hayward in the near future.

6/10 - 괜찮아요

Victor

좋아요: 숙박 시설 상태 및 시설
Liked it but rowdy people at 2-4am didn’t help. Somebody must of complained because they left or staff did something about it .
2024년 4월에 3박 숙박함
답변 제공: Best Western Plus Inn of Hayward 님, 2024년 4월 9일
Thank you for your feedback in regard to your stay at the Best Western Plus Inn of Hayward. We apologize for your inconvenience and hope to welcome you back for a much better experience in the future.

10/10 - 훌륭해요

Ganeshmoorthy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Na
2024년 4월에 1박 숙박함
답변 제공: Best Western Plus Inn of Hayward 님, 2024년 4월 8일
We're delighted you had an excellent stay at the Best Western Plus Inn of Hayward! Thank you for your recommendations, and we look forward to welcoming you again the next time you are in our area!

10/10 - 훌륭해요

Frank

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very friendly and helpful
2024년 3월에 4박 숙박함
답변 제공: Best Western Plus Inn of Hayward 님, 2024년 4월 1일
We are happy to hear you had a positive experience with us at the Best Western Plus Inn of Hayward! We value your input and we look forward to another opportunity to serve you in the future.

8/10 - 좋아요

Jorge

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2024년 3월에 3박 숙박함
답변 제공: Best Western Plus Inn of Hayward 님, 2024년 4월 1일
We’re so glad you had a good experience. Thank you and we look forward to welcoming you back again next time you are in the Hayward area.

10/10 - 훌륭해요

Silvia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Best Western Plus Inn of Hayward 님, 2024년 3월 25일
We are delighted that you chose to stay with us at the Best Western Plus Inn of Hayward. We appreciate you taking time out of your busy day to recognize our efforts. Our team strives to deliver excellent service, so learning that we have succeeded brightens our day and builds morale. Thanks again for being our guest, and we hope to see you again soon!

10/10 - 훌륭해요

Juan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Best Western Plus Inn of Hayward 님, 2024년 3월 24일
Thank you for leaving a review. We’re so glad you were able to visit us at the Best Western Plus Inn of Hayward. Our team is always working to offer the best service to our guests. We hope you’ll have a chance to come back soon.

8/10 - 좋아요

Shane

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bonnie is amazing. There was a issue with the door but once notified she placed me in a new room immediately and notified maintenace. The property itself is extremely well maintained.
2024년 3월에 1박 숙박함
답변 제공: Best Western Plus Inn of Hayward 님, 2024년 3월 22일
Shane, your complete satisfaction is of the utmost importance to the entire staff at the Best Western Plus Inn of Hayward! We're glad we met that goal and we look forward to your next visit to us.

8/10 - 좋아요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Best Western Plus Inn of Hayward 님, 2024년 3월 22일
2. Thank you for sharing this positive review in regard to your stay with us at the Best Western Plous Innn of Hayward. We hope you’ll stop by again soon when you’re in the neighborhood.

2/10 - 너무 별로예요

Natara

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Super upset I got in a car accident couldn’t make it to the hotel they wasn’t even willing to compensate me for nothing waisted my money when I’m a loyal customer with them
2024년 3월에 1박 숙박함
답변 제공: Best Western Plus Inn of Hayward 님, 2024년 3월 20일
Natara, if you made your reservation through Expedia you have to contact them for a refund and not the hotel. We apologize for your inconvenience.

2/10 - 너무 별로예요

Scott

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was hazardous and dangerous. The elevator was out of order with no sign on it. One guest got stuck in it for over 15 minutes. The stair railing on the walls was loose. The hot tub was dirty. The water was warm and the Jets were out of order. The pool was ice cold. The pillows in the room were half the size of a twin pillow. One of the drawers in the room kept opening, automatically creating a tripping and injury hazard. The ramp from the parking lot to the stairs had a crack and large bump in it, painted the same dark gray as the ramp, creating another tripping hazard. The frame under the bed stuck out far enough to bruise my shin. The young girl at the front desk was cussing a blue streak. The place is a very sketchy dive hotel. I do not recommend.
2024년 3월에 2박 숙박함
답변 제공: Best Western Plus Inn of Hayward 님, 2024년 3월 10일
Your feedback is very important to us, and I am saddened to hear that we could not meet all of your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at the Best Western Plus Inn of Hayward we continuously strive to meet your needs and expectations.

8/10 - 좋아요

Maria 님, Riverside

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Best Western Plus Inn of Hayward 님, 2024년 3월 5일
Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you return to the Best Western Plus Inn of Hayward! Please let us know about your future experiences.

8/10 - 좋아요

Tomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Best Western Plus Inn of Hayward 님, 2024년 2월 28일
Thank you for choosing to stay at the Best Western Plus Inn of Hayward! We appreciate your review and we'd love to have another opportunity to make your next stay with us excellent.

6/10 - 괜찮아요

vanessa

좋아요: 직원 및 서비스
2024년 2월에 2박 숙박함
답변 제공: Best Western Plus Inn of Hayward 님, 2024년 2월 27일
We’re so glad you had a good experience. Thank you and we look forward to welcoming you back again next time you are in our area.

6/10 - 괜찮아요

Ruben

아이를 동반한 가족 여행, 출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
It’s a little outdated and not the cleanest place but I just went to sleep that’s it.
2024년 2월에 1박 숙박함
답변 제공: Best Western Plus Inn of Hayward 님, 2024년 2월 23일
We appreciate your feedback and will share your comments with our staff for improvement. We look forward to making your next stay with us much better.

8/10 - 좋아요

Gerardo

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had good stayed
2024년 2월에 3박 숙박함
답변 제공: Best Western Plus Inn of Hayward 님, 2024년 2월 22일
We're happy to hear that you had a good experience with us at the Best Western Plus Inn of Hayward. All of us look forward to welcoming you back again, Gerardo!

10/10 - 훌륭해요

Javier

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very good
2024년 2월에 1박 숙박함
답변 제공: Best Western Plus Inn of Hayward 님, 2024년 2월 20일
Thank you for your review of our hotel. I'm happy that you enjoyed your stay with us. We will always use our guest's responses to improve any area of service. Many thanks again and hope to see you again!

8/10 - 좋아요

Humberto

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
No room service every day
2024년 2월에 2박 숙박함
답변 제공: Best Western Plus Inn of Hayward 님, 2024년 2월 17일
Thank you for your review of our hotel. I'm happy that you enjoyed your stay with us overall. We will always use our guest's responses to improve any area of service. Many thanks again and hope to see you again!

10/10 - 훌륭해요

Calandra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was very comfortable and clean
2024년 1월에 1박 숙박함
답변 제공: Best Western Plus Inn of Hayward 님, 2024년 1월 15일
Thank you for evaluating your stay at the Best Western Plus Inn of Hayward. Nothing is more important than your satisfaction, so we're delighted to know how happy you were with the great service provided by our team. We appreciate your business and hope to welcome you back soon for another enjoyable experience.

10/10 - 훌륭해요

Natara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent experience
2023년 12월에 1박 숙박함
답변 제공: Best Western Plus Inn of Hayward 님, 2024년 1월 10일
Thank you for choosing to stay with us. We are happy to know you liked our clean accommodations and that we were able to meet your expectations. It was a pleasure to have you as our guest, and we hope to see you again soon.

4/10 - 별로예요

Mary Grace

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
When you're taking a shower the water flowing up to the bathroom sink and toilet floor. We need to.use the Hotel towel to.dry the floor because it's slippery. The pillows are small and the fridge is doesn't get that cold even though the temperature is in highest temperature.
2024년 1월에 1박 숙박함
답변 제공: Best Western Plus Inn of Hayward 님, 2024년 1월 11일
Thank you for reviewing your recent stay while you were here on a vacation. We are sorry we fell short of your expectations during your visit. We hope you will consider staying with us again so we might serve you better in the future.

2/10 - 너무 별로예요

Beronica

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We didn’t have hot water for an entire morning even after calling front desk. We had an appointment and arrived late
2023년 12월에 2박 숙박함
답변 제공: Best Western Plus Inn of Hayward 님, 2024년 1월 4일
We apologize for your inconvenience and we will be address the issue. We hope to welcome you back for a much better outcome.

6/10 - 괜찮아요

Parmindra

가족 여행
별로예요: 숙박 시설 상태 및 시설
No hot water. Water heater broke
2023년 12월에 1박 숙박함
답변 제공: Best Western Plus Inn of Hayward 님, 2024년 1월 1일
We are very sorry and hope you will consider staying with us again.

10/10 - 훌륭해요

George

좋아요: 청결 상태
2023년 12월에 1박 숙박함
답변 제공: Best Western Plus Inn of Hayward 님, 2024년 1월 1일
Thank you for your feedback and for choosing to stay at our hotel. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. We hope you will come back and see us again soon.

10/10 - 훌륭해요

DeAnne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Best Western Plus Inn of Hayward 님, 2023년 12월 16일
We are happy to hear you had a positive experience with us! We value your input and we look forward to another opportunity to serve you in the future.

8/10 - 좋아요

Keith

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Best Western Plus Inn of Hayward 님, 2023년 12월 14일
Thank you for choosing the and sharing your great experience. We are happy you were impressed with all our service and facilities. It was a pleasure having you as our guest, and we look forward to hosting you again soon.

2/10 - 너무 별로예요

Aniruddhsinhji

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Someone knocked our door. Someone wearing hoodie at the door! I tried to call the front-desk. Room phone was dead! I called them with my cell, she didn't notice anything on security camera and told us, work order is created! Too much emergency sirens noise all night! Will never go back!
2023년 11월에 1박 숙박함
답변 제공: Best Western Plus Inn of Hayward 님, 2023년 12월 5일
We apologize for not meeting your expectations. Thank you for your review.

10/10 - 훌륭해요

Manuel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Best Western Plus Inn of Hayward 님, 2023년 12월 18일
Thank you for including our hotel in your travel plans. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 - 너무 별로예요

Joseph

2023년 11월에 2박 숙박함
답변 제공: Best Western Plus Inn of Hayward 님, 2023년 12월 15일
Thank you for choosing our hotel for your travel plans and sharing your experience. We are sorry to hear that we could not meet your expectations. We hope you will consider giving us another try in the future.

10/10 - 훌륭해요

Elvia

2023년 11월에 1박 숙박함
답변 제공: Best Western Plus Inn of Hayward 님, 2023년 12월 10일
We appreciate you sharing your review with other travelers, and we are delighted you were satisfied with our service and accommodations! Thank you for choosing our hotel, and we look forward to your next visit with us.

2/10 - 너무 별로예요

Josh

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Hot water didn’t last more than a minute in the shower. Toilet wouldn’t flush. Tv remote didn’t have batteries. Staff didn’t seem to mind. 🙄
답변 제공: Best Western Plus Inn of Hayward 님, 2023년 11월 19일
We're sorry to hear that your stay was not up to par. We have addressed your concerns and hope to welcome you back in the future.

10/10 - 훌륭해요

Manuel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Best Western Plus Inn of Hayward 님, 2023년 11월 15일
On behalf of our entire staff, we thank you for your business and for your rating regarding our hotel. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

6/10 - 괜찮아요

Mary

Almohadas muy pequeñas y incómodas
2023년 11월에 1박 숙박함
답변 제공: Best Western Plus Inn of Hayward 님, 2023년 11월 12일
Lamentamos que no le hayan gustado las almohadas ofrecidas durante su estancia. Hemos compartido sus comentarios con la gerencia. Gracias por ser nuestro invitado.

10/10 - 훌륭해요

Robert

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Best Western Plus Inn of Hayward 님, 2023년 11월 12일
Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 - 훌륭해요

Robert

출장 여행
2023년 11월에 1박 숙박함
답변 제공: Best Western Plus Inn of Hayward 님, 2023년 11월 3일
Thank you for staying with us recently. We appreciate your feedback.

8/10 - 좋아요

Luis

2023년 10월에 1박 숙박함
답변 제공: Best Western Plus Inn of Hayward 님, 2023년 11월 2일
Thank you for taking the time to write this review and share your experience. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We appreciate your positive feedback!

8/10 - 좋아요

Erwin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Best Western Plus Inn of Hayward 님, 2023년 10월 28일
We appreciate your recommendation and review. It was a pleasure having you as our guest.

4/10 - 별로예요

Amy

2023년 10월에 4박 숙박함
답변 제공: BradF 님, 2023년 10월 25일
Hi Amy,Thanks for the review. Please let us know how we can improve.

10/10 - 훌륭해요

Cantu

2023년 10월에 1박 숙박함
답변 제공: Best Western Plus Inn of Hayward 님, 2023년 10월 24일
We are delighted you had a good time and we hope you will visit our hotel the next time your travels bring you back to Hayward.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Best Western Plus Inn of Hayward 님, 2023년 10월 21일
We regret not meeting your expectations. Thank you for your review. Please let us know how we can improve in the future.

10/10 - 훌륭해요

Juan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Best Western Plus Inn of Hayward 님, 2023년 10월 20일
We are always striving to improve our service and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our hotel. Please do come see us again.

10/10 - 훌륭해요

Julio

2023년 10월에 1박 숙박함
답변 제공: Best Western Pearland Inn 님, 2023년 10월 19일
Your comments are very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!