고급 침구, 책상, 다리미/다리미판, 무료 WiFi

익스텐디드 스테이 아메리카 프리미어 스위트 오클랜드 알라메다 여행 후기

2.5 out of 5

이용 후기

6.8
평점 10 - 훌륭해요. 930개 이용 후기 중 235개" "
평점 8 - 좋아요. 930개 이용 후기 중 252개" "
평점 6 - 괜찮아요. 930개 이용 후기 중 207개" "
평점 4 - 별로예요. 930개 이용 후기 중 120개" "
평점 2 - 너무 별로예요. 930개 이용 후기 중 116개" "

7.2/10

청결 상태

7.2/10

직원 및 서비스

6.8/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
다음엔 절대 안가고픈 호텔.
다음과 같은 사항이 불만이었습니다. 호텔로만 보자면 인생 최악의 서비스였네요. 1. 비용 처리 및 직원 HOTELS.com에서 미리 완납하였는데 1박 후 330불을 부과함. 미리 다 납부하였다고 설명하였더니 자기가 알아본다고 하고 알려준다고 하고서는 결국 알려주지 않음. 다른 직원에게 체크아웃시 얘기를 했더니 직접 전화해야 한다고 함. 2. House keeping 5일을 묵는 동안 방 청소/정리를 한번도 하지 않음. 할려고도 안함. 이런 호텔은 처음 봄. 3. Towel 청소/정리를 안해서 며칠 지나 towel이 부족하여 더 달라고 하니 빨래하는 중이라 45분 후에 준다고 함. 2시간이 넘어도 안주길래 다시 프론트로 갔더니 다른 직원으로 바뀜. 이 직원도 빨래중이라 없어 나중에 갖다준다고 함. 또 몇시간이 지나도 안가져다 주길래 다시 프론트로 찾아감. 그제서야 타월 2장 줌. 당췌 서비스 할 생각은 있는것인지 의심스러움.

8/10 - 좋아요

Jaebeom

좋아요: 직원 및 서비스, 객실의 편안함
good place for family traveler
quite place with comfort faciality
답변 제공: Manager 님, 2015년 10월 10일
Thank you so much for posting a review of our property. We are so happy to hear that you found our hotel to be quiet and comfortable. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

Luis 님, Goodyear

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Property was well taken care of and clean.
2024년 5월에 1박 숙박함
답변 제공: Dora 님, 2024년 5월 29일
Thank you for choosing Extended Stay Marina.Hope to see you soon!

8/10 - 좋아요

James

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Yo
2024년 5월에 1박 숙박함
답변 제공: Dora 님, 2024년 5월 29일
Thank you for choosing Extended Stay Marina.Hope to see you soon!

8/10 - 좋아요

Christopher 님, Phelan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I loved that they had a dog area with poop bags, and it was a nice little walk near the boats. The coffee is so watery so that could improve greatly.
2024년 5월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 5월 23일
Dear Christopher, Thank you for your feedback! We're delighted to hear you enjoyed the dog area and nearby walk. We appreciate your suggestion regarding the coffee and will work on improving it. We look forward to welcoming you back to Extended Stay America soon.Sincerely,Hotel Management

10/10 - 훌륭해요

Tuan

좋아요: 청결 상태
2024년 5월에 1박 숙박함
답변 제공: Dora 님, 2024년 5월 29일
Thank you for choosing Extended Stay Marina.Hope to see you soon!

10/10 - 훌륭해요

Tamara 님, Portland

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Such a nice staff
2024년 4월에 3박 숙박함
답변 제공: Dora 님, 2024년 5월 29일
Thank you for choosing Extended Stay Marina.Hope to see you soon!

10/10 - 훌륭해요

JAMES

2024년 4월에 2박 숙박함
답변 제공: Dora 님, 2024년 5월 29일
Thank you for choosing Extended Stay Marina.Hope to see you soon!

2/10 - 너무 별로예요

Eric

좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Roseanne

반려동물 동반 여행
별로예요: 직원 및 서비스
The communication between the 2 locations in Alameda CA is very very poor. As a result the Airport location could not find my reservation that had been sent over by the Mariner square location. I did not stay or occupy the room as it was in terrible shape. The next day they charged my card $680 for the 6 nights & a no show fee. I am currently waiting for a refund that they say is coming but has not materialized. The staff did not seem to care and responded with surprise that I was upset. I will never recommend Extended Stay to anyone. Quite the opposite, I will tell friends, family, and strangers to stay away. In addition, the one night I did stay @ the Mariner Square location the person above me was dragging furniture across the room till after midnight. This was by far the worst hotel and customer service experience of my life. And I’m a senior citizen so that’s say something. Save yourself hassle, grief, loss of money and sleep and book an Airbnb!!
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 11일
Dear Roseanne, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

8/10 - 좋아요

Frank

좋아요: 직원 및 서비스
Hotel area kept well, area around property many homeless.
2024년 2월에 3박 숙박함
답변 제공: Dora 님, 2024년 4월 11일
Thank you for your survey

10/10 - 훌륭해요

Andrea

2024년 2월에 1박 숙박함
답변 제공: Dora 님, 2024년 4월 11일
Thank you for your survey

6/10 - 괜찮아요

Eugene

출장 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
Breakfast was poor with very limited food offered. Yoghurt and cereal were missing the last two days, no fruit bars, limited fruit, no juice. Less than competitive hotels.
2024년 2월에 3박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 24일
Dear Eugene, We appreciate you being our guest and leaving your valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, and we look forward to welcoming you back soon. Sincerely,Hotel Management

2/10 - 너무 별로예요

Caitlyn

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible experience
I had an absolutely horrible experience with my trip at Extended Stay in Alameda. I wasn't expecting much considering my trip was booked for cheapness through business purposes, but I was expecting cleanliness and safety. As soon as I got to my floor I felt unsafe because someone was throwing a party with their door open. Then, when I got into my room, the door didn't even have a deadbolt, just the little latch you put over the door. The sheets on my bed were filthy and looked like they had just made the bed and hadn't been changed between guests. Finally, my window was fully open which made me feel extremely unsafe. I ended up having a panic attack and had to find a new hotel. I fully pre-paid on hotels.com, so I didn't have the opportunity to get a refund. Due to the lateness of my check in (11:30 pm) and the nature of my trip (it was a business trip where I was fully booked all day until I left), I didn't have time to go to their front desk to complain. My warning would be DO NOT BOOK HERE.
2024년 2월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 22일
Dear Caitlyn, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's first priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. Our goal is to provide our guests with clean and well-maintained rooms, and we understand that we failed to deliver on that promise in this instance. We have security on the premises around the clock as we want our guests to feel safe and secure throughout their stay. We will address all of your concerns appropriately. Thank you once more for your review and for allowing us the opportunity to improve. We hope to welcome you again in the future.Sincerely,Hotel Management

8/10 - 좋아요

Lisa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Dora 님, 2024년 4월 11일
Thank you for your survey

8/10 - 좋아요

Andrea

2024년 2월에 1박 숙박함
답변 제공: Dora 님, 2024년 4월 11일
Thank you for your survey

10/10 - 훌륭해요

Tamara 님, Portland

출장 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent staff
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Chingun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Dora 님, 2024년 1월 25일
Thank you for tanking the time to answered the survey. We appreciated very much!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great staff, very helpful. The room was fine but the bed a bit uncomfortable. Highly processed breakfast options. It’s a good basic stay that could really use in room coffee.
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 9일
Dear Guest, We appreciate your positive feedback! We are delighted to hear you found our staff helpful. We value your suggestion about in-room coffee and will consider it for future improvements. Thank you for choosing Extended Stay America, and we look forward to hosting you again for an even more enjoyable experience.Sincerely,Hotel Management

2/10 - 너무 별로예요

Christian 님, van nuys

2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Rakesh

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Overall good stay.
2023년 12월에 4박 숙박함

8/10 - 좋아요

Wendy

좋아요: 직원 및 서비스
2023년 12월에 1박 숙박함

4/10 - 별로예요

Eric

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 객실의 편안함
Disappointed
there were no plastic cups for even simple drinking. There was no shampoo. The room was bare, except for the bed and a desk. I would expect for an extended stay that at least there’s some sort of a chair to lounge in or something.
2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 12일
Dear Eric, We're sorry to learn about the lack of amenities in your room during your stay. Your feedback is valuable, and we apologize for any inconvenience this may have caused. We will address this matter with our housekeeping team to ensure that all necessary items, including plastic cups and shampoo, are consistently provided in our rooms. Additionally, we appreciate your suggestion for additional furnishings, such as a chair for more comfort during an extended stay. Your comfort and satisfaction are important to us, and we'll use your input to make necessary improvements. We hope to have the opportunity to provide you with a more satisfying experience in the future. Sincerely,Hotel Management

8/10 - 좋아요

Timothy

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful view, great kitchenette, clean, quiet, beautiful area and lot
2023년 12월에 1박 숙박함
답변 제공: Management 님, 2023년 12월 11일
Thank you! Hope to see you next time.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Rude and Dirty
The staff was incredibly rude behind the front desk and the hotel and room was filthy. The man at the front was unnecessarily rude and offensive when I checked in. Then when I requested dishes to use the man at the front desk (the only person working at the time) gave me a very hard time. He finally reluctantly gives me a few cups and a pot with black flaking off (not the set of dishware usually provided at extended stay hotels) and they are dirty. I offer to wash them myself if he provided soap and a sponge to use and his response was to roll his eyes at me then reluctantly gave me one little soap packet to wash all the dishes with and I had to ask repeatedly before he’d give a sponge to me. I then asked if there was an ice machine and he told me “if you want ice you can get it yourself from the store” in a rude tone and vaguely gestured outside. Keep in mind this was late at night and I had just checked in after a long drive. When I tried checking out early in the morning there were no staff to be found anywhere on site and no drop box for keys. I called to try to file a complaint right after my stay and because “the hotel would not confirm my story” (which felt a lot like victim blaming) I was refused when I requested a complaint be filed. Normally extended stay is a decent hotel and it takes a lot for me to leave a bad review but I will never stay at this location again it was the worst hotel experience I’ve ever had.
2023년 11월에 1박 숙박함
답변 제공: Management 님, 2023년 12월 6일
Dear Anonymous, We extend our sincerest apologies for the experience you encountered during your stay. Your account of the service and cleanliness issues is deeply concerning and falls below our standards. We are actively investigating this matter to address the specific incidents you mentioned. Please know that we take your feedback seriously and are committed to making the necessary improvements. We appreciate your patience and understanding. We regret the inconvenience caused and assure you that your experience is not reflective of our usual standards. Your feedback is appreciated, and we hope to have the opportunity to provide you with a more tranquil and enjoyable stay in the future.Sincerely,Hotel Management

10/10 - 훌륭해요

Adolphus

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice service
2023년 11월에 2박 숙박함

8/10 - 좋아요

David

출장 여행
Location excellent/ cleanliness good/ lower staff members excellent/ management fair/ complaint-One. The marina extended-stay advertises, cooking ware. You are asked to request it. After such request, it will be provided. Not so. Nothing for food preparation is given in the room, even after request.
2023년 11월에 5박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 23일
Dear David, Thank you for choosing to stay with us and for taking the time to write such a kind review. We are delighted to hear you had an enjoyable, comfortable stay, and our location was perfect for your visit. We know how important it is to stay in a clean, comfortable, and well-maintained suite, so thank you for recognizing our commitment to outstanding hospitality! However, we apologize for any miscommunication regarding our in-suite amenities. Your review means the world to us! Thank you again, and we look forward to welcoming you back. Sincerely,Hotel Management

10/10 - 훌륭해요

Randal

2023년 9월에 3박 숙박함
답변 제공: Management 님, 2023년 12월 11일
Thank you! Hope to see you next time.

6/10 - 괜찮아요

Marco

출장 여행
좋아요: 청결 상태
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

deborah 님, Emeryville

2023년 11월에 2박 숙박함
답변 제공: Management 님, 2023년 12월 11일
Thank you! Hope to see you next time.

10/10 - 훌륭해요

Catherine

2023년 10월에 2박 숙박함

4/10 - 별로예요

Darayl

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함

8/10 - 좋아요

Cheryl

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Really enjoy
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Patsy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 3박 숙박함

8/10 - 좋아요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Solid place for the price
2023년 9월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 25일
Dear Matthew, We're delighted to hear that you found Extended Stay America to be a solid choice for your stay. Your satisfaction is important to us, and we appreciate your positive feedback. If you have any further comments or suggestions, please feel free to share them with us. We look forward to hosting you again in the future.Sincerely,Hotel Management

6/10 - 괜찮아요

glenn

좋아요: 청결 상태
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Imelda 님, WHITTIER

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
My room had a whole in the wall, the alarm clock made clicking noices all night long and my room was surrounded by noisy people Both were yelling on top of their lungs. If you want a good night sleep, do not stay here.
2023년 9월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 20일
Dear Imelda, We regret the inconvenience in your suite. Although such incidents are unusual, we are reviewing this with the concerned team members and regret the noise disturbance you mentioned. Our front desk team is available to help you make your stay comfortable. We value your business and hope you will give us another opportunity to regain your trust the next time you are in the area.Sincerely,Hotel Management

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very comfortable and the staff is amazing.
2023년 9월에 7박 숙박함

10/10 - 훌륭해요

Daniel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff, clean room, walking distance to any transportation/groceries needed!
2023년 9월에 4박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 16일
Dear Daniel, Thank you for taking the time to share your positive experience at our hotel. We're delighted to hear that our friendly staff, clean rooms, and convenient location meet your expectations. Your feedback is greatly appreciated, and we hope to welcome you back to Extended Stay America for another pleasant stay in the future.Sincerely,Hotel Management

10/10 - 훌륭해요

Eric

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
convenient to ferry
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Patsy

2023년 8월에 7박 숙박함

10/10 - 훌륭해요

Andrea

2023년 9월에 3박 숙박함

2/10 - 너무 별로예요

Diana

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Inconvenience
2023년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 3일
Dear Diana, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

2/10 - 너무 별로예요

Daryle 님, Oakland

좋아요: 직원 및 서비스
별로예요: 청결 상태
No hot water
2023년 8월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 3일
Dear Daryle, Please accept our sincere apologies for the issues you experienced while staying with us. We strive to provide well-maintained suites for all our guests, and we certainly understand how frustrating it can be when maintenance issues arise. The hot water issue is no excuse, and we assure you that we have been working on restoring everything to our guests' satisfaction. Thank you again for your candid feedback, and we hope you will allow us to redeem ourselves in the future. Sincerely,Hotel Management

10/10 - 훌륭해요

Mark

2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Chanelle

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Other than excellent Staff. The place is safe and the view is soothing... Thank you
2023년 8월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 8월 24일
Dear Chanelle, Thank you for your kind words about our staff and the positive aspects of our workplace. We greatly appreciate your feedback and are thrilled to hear that you feel safe and find the view soothing. We strive to create a positive and comfortable environment for all our employees. Your feedback is valuable to us, and we are grateful for your recognition of our efforts. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America.Sincerely,Hotel Management

10/10 - 훌륭해요

Chanelle

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love it here
2023년 8월에 3박 숙박함

10/10 - 훌륭해요

Chanelle

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything Love it here
2023년 8월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 8월 21일
Dear Chanelle, Thank you for the kind review. It is always a pleasure to read from our guests. Our staff works hard to deliver outstanding service and clean, comfortable accommodations, and we value your compliments. We appreciate you saying we will now be your hotel of choice whenever you are in the area. Thank you for choosing Extended Stay America; we look forward to seeing you soon.Sincerely,Hotel Management

10/10 - 훌륭해요

Chanelle

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love this place
2023년 8월에 3박 숙박함