루프탑 바

키셀 업타운 오클랜드, 인 더 언바운드 컬렉션 바이 히야트 여행 후기

4 out of 5

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 263개 이용 후기 중 186개" "
평점 8 - 좋아요. 263개 이용 후기 중 47개" "
평점 6 - 괜찮아요. 263개 이용 후기 중 18개" "
평점 4 - 별로예요. 263개 이용 후기 중 6개" "
평점 2 - 너무 별로예요. 263개 이용 후기 중 6개" "

9.6/10

청결 상태

9.2/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.6/10

숙박 시설 상태 및 시설

9.2/10

친환경

이용 후기

6/10 - 괜찮아요

Suhatcha

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
This hotel advertises itself as a luxury hotel, but does not provide that level of service. When I first arrived, I had to ask the staff at the door to help me with my bags while I was clearly struggling to get them out of the street and into the hotel. When I ordered room service, the food was brought to my room in brown paper bags, boxes, and with plastic utensils, which does not count as room service. Room service in other hotels, especially ones that claim to be “luxury” hotels, food is delivered on real plates with real utensils, which is how it should be. There was also an incident when I ordered room service and was in the shower when the food was brought to my room. Apparently the server knocked on my door and didn’t get an answer so just left with the food. But rather than the hotel staff calling my room or texting me or emailing me about how they attempted to drop off my food, no one did anything and I received no information about the order. After waiting an hour later, I had to call reception myself to see what was going on. This is poor customer service. The customer should never have to initiate an investigation on the whereabouts of a food order. The staff should do their due diligence and contact the customer when there are any issues.
2024년 5월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 5월 14일
Suhatcha, we appreciate your feedback and it's unfortunate to hear about your experience. We strive to provide excellent service and our team members should always extend assistance to guests in need, such as with luggage. We're sorry to hear you found the room service to be disappointing—we aim to offer a top-tier dining experience, regardless of its medium.Also, we understand how important timely and clear communication is, especially if there are changes to your food order. Please rest assured, we will look into these areas for improvement. Thank you for helping us identify these issues. We hope for the chance to surpass your expectations in the future.

10/10 - 훌륭해요

Pierre

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice design and bright lighting in rooms
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 14일
Pierre, thank you for your enthusiastic comments. It's wonderful to hear you enjoyed the unique design and well-lit spaces at Kissel Uptown Oakland. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 - 훌륭해요

Clifford

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The salmon dinner at Otto’s is excellent.
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 7일
Clifford, it's terrific to hear that you enjoyed the salmon dinner at Otto's. We appreciate your kind words and can't wait to welcome you back at Kissel Uptown Oakland for more culinary delights.

8/10 - 좋아요

Irene

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I enjoyed our stay here at Kissel. Staff was friendly and the environment was chill. They have an adorable outdoor bar. Our room was cute and cozy. Bed was very comfortable! One thing I did not like was there was no microwave. But definitely recommend.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 20일
Irene, thank you for taking the time to share your experience with us. It's wonderful to know you enjoyed the relaxed ambiance and admired our outdoor bar at Kissel Uptown Oakland. We're equally delighted to hear your room was welcoming and comfortable. While we regret hearing about the lack of a microwave, we appreciate your feedback and recommendations. We look forward to welcoming you back next time.

10/10 - 훌륭해요

Kenji

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property in a not-so-great area of Oakland. The five block walk to the nearest BART station (19th St Oakland) can feel rather unsafe at night, so taking an Uber to/from the hotel to your destination is recommended. The rooms were spacious, and the gym was well-equipped with a couple of Peloton bikes. Staff were friendly and helpful, though room service seemed to be on a request basis because my room was not serviced at all during my stay. I don't actually mind this, but would have appreciated a change of towels and the trash to be removed every couple of days - the cleaning staff were happy to do this when I approached them in the hallway. Overall, very happy with the stay.
2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 18일
Kenji, we're thrilled to know that Kissel Uptown Oakland was to your satisfaction, especially the spacious rooms and well-equipped gym. Your feedback about the room service frequency and the neighborhood safety concerns at certain hours has been noted, and we appreciate your understanding. Next time, do feel free to let our dedicated team members know about your room refresh needs for a seamless experience. We're happy you were pleased with your stay overall and look forward to welcoming you back.

10/10 - 훌륭해요

Rachelle

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sooooo stylish!! Great part of Oakland and fantastic staff and restaurant!!
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
Rachelle, it's fantastic to hear how much you appreciated the distinctive style of Kissel Uptown Oakland! We're delighted you enjoyed our location and dining options, and our team appreciates your wonderful feedback. Looking forward to welcoming you back for another fantastic stay!

8/10 - 좋아요

Latisha

2024년 4월에 1박 숙박함

8/10 - 좋아요

Negar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
Negar, thank you for sharing your rating of Kissel Uptown Oakland. It's great to see that your visit was enjoyable. We truly appreciate your feedback and would love the chance to welcome you back in the future.

8/10 - 좋아요

Susan

2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 5일
Thank you for the great rating, Susan!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Kissel Uptown Oakland. We'd like to share an even better experience with you soon.

8/10 - 좋아요

Dawna

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The Kissel is a very nice, chic property with very clean, comfortable rooms, albeit small. The front desk staff were very friendly, but one of the bartenders (taller Asian lady) was uninviting and dismissive with her disposition towards me requesting a specific type of drink. I also found the manager's response to my concern about dozens of flies circling in the center of the lobby to be a bit dismissive. This hotel has great potential but the staff could definitely be more professional and service oriented,
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 28일
Dawna, we're pleased to hear that you found the Kissel Uptown Oakland to be a clean, comfortable, and chic property. We're sorry if certain elements of your visit didn't live up to your expectations. Issues around service and your feedback about the atmosphere in the lobby are important for us to note. We understand how vital attentive service and a welcoming atmosphere is to the guest experience and we'll work on enhancing these aspects. We hope to welcome you back in the future to demonstrate our commitment to excellent hospitality.

10/10 - 훌륭해요

Ronald

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very modern, clean and beautiful place to stay!
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Ronald, thank you for your kind words regarding your stay at Kissel Uptown Oakland. We're delighted to hear you appreciated our contemporary design and cleanliness. We strive to provide a breathtaking experience for all our guests. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

Diishan

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 13일
Diishan, thank you for your stellar rating of Kissel Uptown Oakland. It's wonderful to see that your stay with us was an enjoyable one. We value your feedback and look forward to welcoming you back in the near future.

8/10 - 좋아요

Fay

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The Kissel looks nice/ contemporary. My only challenge was the nightclub across from it - music was blasting Saturday until 1:00 AM or so.
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
Fay, it's delightful to hear you found the aesthetics of Kissel Uptown Oakland pleasing. We recognize the nightlife surrounding our location may not suit every guest's preference, and it's unfortunate it disrupted your stay. We appreciate your understanding and look forward to serving you on quieter nights ahead.

10/10 - 훌륭해요

Diane

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stay here every time we are in the bay. We always enjoy the friendly staff
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 19일
Diane, it's wonderful to hear that Kissel Uptown Oakland is your preferred destination each time you visit the bay area. We're delighted you consistently enjoy the company of our amiable team members. Thank you for sharing your experiences, and we eagerly anticipate your next stay with us.

10/10 - 훌륭해요

Sunni

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great experience at this hotel. I did not drive so I can't speak to the valet experience.
2024년 3월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 3월 17일
Sunni, your positive remarks about Kissel Uptown Oakland are truly appreciated. We are thrilled that your stay was a great experience, and even though you did not utilize our valet service, we hope everything else exceeded your expectations. Thank you for choosing our hotel, and we look forward to hosting you again in the future.

10/10 - 훌륭해요

Jennifer

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed our stay and the convenient location.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 14일
Jennifer, thank you for sharing your experience at Kissel Uptown Oakland. We're pleased to hear you appreciated your stay and found our location beneficial. We eagerly look forward to hosting you again in the future!

10/10 - 훌륭해요

Kathryn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 14일
Thanks for sharing this perfect rating, Kathryn!We're thrilled to hear you enjoyed your stay at Kissel Uptown Oakland! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

2/10 - 너무 별로예요

Sean

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 31일
We appreciate the feedback, Sean.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

10/10 - 훌륭해요

Eycleisha

아이를 동반한 가족 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was in town for a work trip, and due to increased crime in Oakland, was relieved to stay at a hotel located in a safer area. They offered valet for parking my rental and that was fantastic. The hotel offered complimentary breakfast which my husband and daughter liked. The staff are super friendly which made our visit even better.
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 10일
Eycleisha, it's immensely satisfying to hear how much you enjoyed your stay at Kissel Uptown Oakland. The safety of our guests is a priority and we're thrilled you felt secure during your visit. We're also delighted to know that the valet parking was convenient for you and that the complimentary breakfast was well-received by your loved ones. And, of course, we are pleased that our amiable team members added to the positivity of your experience. We look forward to your next stay with us!

10/10 - 훌륭해요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great little boutique hotel. Funky neighborhood. Walkable from the BART station. Lots of restaurants and bars in the area.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 28일
Elizabeth, we're thrilled you enjoyed your stay at Kissel Uptown Oakland. It's great you could appreciate our charming boutique establishment and lively surroundings. It's reassuring to hear you found our location convenient and the number of dining and nightlife options agreeable. We look forward to your next visit.

8/10 - 좋아요

Rick

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wish they had room service but restaurant was good. Overall good stay!
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 20일
Rick, it's fantastic to hear that you had an enjoyable stay at Kissel Uptown Oakland. We understand your interest in room service and appreciate your compliments regarding our restaurant. Rest assured, we continuously strive to enhance our guest amenities and services. Looking forward to welcoming you back for another great experience.

10/10 - 훌륭해요

David

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and great room service!
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 9일
David, it's wonderful to hear about your positive experience at Kissel Uptown Oakland! We're delighted to hear that you appreciated the cleanliness of our accommodations as well as our efficient room service. We certainly look forward to welcoming you back on your next trip.

10/10 - 훌륭해요

Karrie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
great service, beautiful rooms
Beautiful hotel. rooms are up to date with a contemporary style. It has valet parking only, which is great for the area. quick service, helpful and very friendly staff. the only complaint is their mini fridge in the room. it only fit 2 bottles of water.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 6일
Karrie, it's wonderful to know that you appreciated the modern aesthetic of the Kissel Uptown Oakland and found our valet parking beneficial in the bustling area. It's also nice to hear you were impressed with our dedicated team members' prompt and cordial service. Your feedback about the mini fridge capacity is also noted, and we're continually looking for improvements to enhance our guest's stay. We hope to have you with us again for another pleasant experience.

6/10 - 괜찮아요

Dana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 6일
Thank you for sharing your feedback, Dana.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.

10/10 - 훌륭해요

Amber

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
love this place!
The staff is so great! Really kind and helpful. Super comfy beds! Great location...next to Drake's and Paramount Theater.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 30일
Amber, it's great to hear your positive experiences with the cordial and supportive team members at Kissel Uptown Oakland! We're pleased that you found our beds to be comfortable and appreciated our prime location. Looking forward to hosting you again when your travels bring you back to our vicinity.

8/10 - 좋아요

Craig

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A diamond in the rough
Needed to go to Oakland for a medical procedure. This hotel is definitely a diamond in the rough. I had excellent service. They were courteous, kind and took care of all my needs while in Oakland, I would stay there again excellent.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 31일
Craig, we're glad that your stay at Kissel Uptown Oakland met your needs during your medical visit to Oakland. It's heartening to hear that our team members delivered excellent service and treated you with kindness, ensuring a comfortable and worry-free experience. Your willingness to choose us again is the highest praise we could ask for! Thank you for recognizing our hotel as a hidden gem, your kind words are greatly appreciated.

10/10 - 훌륭해요

Tiffini

2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Tiffini, thank you for choosing Kissel Uptown Oakland. It's wonderful to know that you had a great experience during your stay with us. We're looking forward to welcoming you back in the near future.

6/10 - 괜찮아요

Julie

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 24일
We appreciate you leaving your feedback with us, Julie.While we're glad you enjoyed your stay, we regret that your visit was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

6/10 - 괜찮아요

shayla

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 24일
We appreciate you taking the time to share your feedback, Shayla.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

6/10 - 괜찮아요

Eric

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Underwhelming
Shower water didn’t drain, rooms were on small side for price. Please be aware that the only breakfast available is at downtown which is a bit over price..food not worth it
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 22일
Eric, thank you for sharing your feedback. We appreciate your comments about our room size and the issue you experienced with the shower drainage. We understand that the convenience of breakfast services is important, and are sorry that it didn't meet your expectations. Your feedback is valued as it helps us enhance our guest experience. We hope we will have a chance in the future to provide you with a more satisfactory stay.

6/10 - 괜찮아요

Justin

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Hotel is fine just fine. Bathroom door would not close/lock and neither Peleton bike worked.
2024년 1월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 1월 15일
Justin, we appreciate your valuable feedback. We're truly sorry to hear about your experience with the bathroom door and gym equipment, we understand this could be a convenience. Rest assured, we've noted your feedback and will convey this to our team for improvements. Despite this, we are glad to know the rest of your stay was satisfactory. We do hope that we will have another chance to welcome you back for a more seamless and enjoyable stay.

10/10 - 훌륭해요

Shelby

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 15일
Thanks for the amazing rating, Shelby!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Kissel Uptown Oakland!

10/10 - 훌륭해요

Adib Abdul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 9일
Adib, thank you for choosing Kissel Uptown Oakland and for leaving us an impeccable rating! We trust you enjoyed your stay and we're looking forward to welcoming you back whenever your travels bring you our way. Safe travels until then!

10/10 - 훌륭해요

Tom

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very friendly and helpful staff. The parking was $50 which seemed like a lot. Also the water wasn't very hot in the shower. We ate at tge hotel restaurant which was really great. Walking to Lake Merritt was very nice too.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Tom, it sounds like you had a memorable experience at Kissel Uptown Oakland. We're glad our team members made an impression with their friendliness and helpfulness, and you enjoyed your meals at our restaurant, along with the walk to Lake Merritt. We took note of your feedback regarding the parking fee and the water temperature. We constantly strive to exceed our guests' expectations and appreciate you pointing out these areas. We're looking forward to your next visit.

10/10 - 훌륭해요

실제 이용하신 고객

2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 4일
Thank you for choosing Kissel Uptown Oakland and for leaving such a high rating. We're thrilled to know we met your expectations. We look forward to hosting your stay once again in the future.

10/10 - 훌륭해요

Amaya

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everyone was so hospitable and helpful. The customer service was top tier. We will definitely be back.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Amaya, thank you for sharing your feedback. We're thrilled to hear that the hospitable nature of our team members at Kissel Uptown Oakland stood out to you. We put your experience as our priority, and it's wonderful to see this reflected in your visit. We're definitely looking forward to your return.

8/10 - 좋아요

Epiffony

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Modern, stylish, comfortable
We stuck with the king size bed and stayed very comfortably. Very professional and helpful. Front desk ensured we had a good stay and gave us credit for a few drinks!
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 1일
Epiffony, it's wonderful to hear about your enjoyable stay at Kissel Uptown Oakland. Our team was thrilled to ensure your visit was filled with comfort and great service, including the bonus of a few beverages on us! We're looking forward to welcoming you back for another delightful experience.

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great downtown hotel
Our stay at the Kissel was great. I enjoyed that I was able to have my dogs and walk around the city. Would stay here again.
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 1일
Jennifer, it's wonderful to hear you had a fantastic stay at Kissel Uptown Oakland and appreciated our pet-friendly policy. We're delighted that you enjoyed exploring the city and cannot wait to welcome you and your four-legged friends back for another memorable stay.

10/10 - 훌륭해요

Diane

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 30일
Diane, it's wonderful to know that you had a great stay at Kissel Uptown Oakland. We truly appreciate your high rating. Should you return to Oakland, we'd be thrilled to have the opportunity to provide another stellar experience. Safe travels!

8/10 - 좋아요

Maria del Mar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 28일
Maria, thank you for visiting the Kissel Uptown Oakland and leaving a positive rating. The team appreciates your support and we hope to have the chance to welcome you back soon for an even more splendid experience.

4/10 - 별로예요

Darrell

2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 29일
Darrell, we noticed you rated your stay with us fairly low. We're genuinely concerned and want to fix what wasn't right for you during your stay. Please share details about your experience so we can ensure a more pleasurable stay for you and future patrons.

10/10 - 훌륭해요

Iliana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Buen servicio, excelente limpieza Lo recomiendo
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 27일
Iliana, estamos encantados de saber que el servicio y la limpieza del Kissel Uptown Oakland le parecieron excepcionales. Agradecemos su recomendación y esperamos recibirlo nuevamente en el futuro.

8/10 - 좋아요

daniel

2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 24일
Daniel, thank you for taking the time to rate Kissel Uptown Oakland. We feel thrilled that your experience at our hotel was positive. Please feel free to share any additional feedback from your stay or suggestions for improvement on a future visit. We're looking forward to welcoming you back.

10/10 - 훌륭해요

Sasha 님, inglewood

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very trendy, nice, and conveniently located. Staff is extremely kind and professional. Booked one night here but decided to stay an extra night. totally worth it! Will be staying here every time i’m in the bay area.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 21일
Sasha, it's fantastic to hear that you found the ambiance of Kissel Uptown Oakland to be trendy and pleasant. We're also thrilled that our team's kindness and professionalism led to an extended stay. Your choice to make our hotel your preferred accommodation in the Bay Area is incredibly appreciated and we eagerly await your return!

10/10 - 훌륭해요

Chan Hong

2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 20일
Thank you for the wonderful rating, Chan!It's fantastic you enjoyed your time at Kissel Uptown Oakland so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Highly recommend
Everyone was so nice and helpful. The food was great. Valet, although pricey, was also quick and careful. Security in front was comforting. It is a cashless hotel.
2023년 12월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 12월 18일
It's wonderful to see such a glowing review! We're thrilled you enjoyed the delightful cuisine at the Kissel Uptown Oakland, and appreciated the efficiency of our valet services. Ensuring the feeling of security is crucial to us. We're also glad you found our cashless policy convenient. We hope to accommodate you again should your travels bring you back to Oakland. Thank you for choosing to stay with us.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
If you spill anything on the rug, they will charge you $500. So be careful.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 24일
Thank you so much for taking the time to provide feedback for your previous stay. We understand that our management team has been in contact with you regarding this charge.

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 12월 17일
Thanks for the outstanding rating!We're delighted your time at Kissel Uptown Oakland was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 - 훌륭해요

Frank 님, Evanston

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 14일
Frank, we're thrilled to know that your stay at Kissel Uptown Oakland met your expectations. Your stellar rating is greatly appreciated, and we look forward to welcoming you back on your next trip. Safe travels!

4/10 - 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Unfriendly staff, small rooms
My room was very small, amenities are sparse, and the staff was unfriendly and unengaged. My one beacon of hope was an onsite restaurant/bar but it was closed for a private event. Not worth the cost.
2023년 12월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 12월 10일
We regret to hear about your less than satisfying experience. It’s unfortunate that your room didn't meet your expectations and you found our amenities to be lacking. Our team's conduct is also concerning as our main focus is to always provide warm and engaging service. Regarding the restaurant, it's indeed unfortunate that it was unavailable due to a private event. We highly value your feedback and appreciate you bringing these matters to our attention as it enables us to address and improve. We hope for another chance to enhance your staying experience.