스탠다드룸, 퀸사이즈침대 2개, 금연, 냉장고 및 전자레인지 | 객실 내 금고, 책상, 다리미/다리미판, 무료 유아용 침대

새더 버클리, 슈어스테이 컬렉션 바이 베스트 웨스턴 여행 후기

2.5 out of 5

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 1002개 이용 후기 중 312개" "
평점 8 - 좋아요. 1002개 이용 후기 중 329개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 196개" "
평점 4 - 별로예요. 1002개 이용 후기 중 90개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 75개" "

8.0/10

청결 상태

7.6/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

MUNHYUN

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful and Pleasant Stay
Very cozy, quiet, clean and comfortable like a home. Staff San is very kind like the Good Samaritan. This made me extend more 13days here.
2022년 1월에 12박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 8월에 6박 숙박함
답변 제공: Customer Care Team 님, 2019년 8월 23일
Dear guest, thank you so much for your stellar review! This means a lot to us. Hope you enjoyed your visit and we look forward to welcoming you back next time you visit the area. Safe travels!

8/10 - 좋아요

Eun Seo Yang

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 6월에 2박 숙박함

10/10 - 훌륭해요

JIEUN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great and reasonable place to stay!
I was absolutely satisfied with the location, cleanness, service, and the price :)
2017년 11월에 3박 숙박함

4/10 - 별로예요

HOSUNG 님, 한국

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
버클리 대학 근처 숙박
전체적인 리모델링 공사 중이어서 소음이 심해 지내기 힘들었음

6/10 - 괜찮아요

MINCHEOL

공사중인 ROOM이 많아 어수선한 분위기 였고 아침도 별로 좋지 않았다. 전반적으로 낡은 분위기로 개선이 필요함.

6/10 - 괜찮아요

실제 이용하신 고객

Well
Water pressure is too low

2/10 - 너무 별로예요

T 님, Chicago

좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
one of worst inn
1. not enough parking space. 2. reception opens 7am-11pm. if you are going to check in or check out early morning or late night, you may get trouble. 3. no breakfast even a piece of bread. 4. staffs are not kind, Indian guy on front desk angry me when i get there in midnight.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice
Manny was kind and nice staff. Just one thing, the room smelled weird. Everytime I opened the door it just hit me. Even I could smell the weird air in my clothes when came back.

8/10 - 좋아요

Julia

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked my room (it could be a little noisy the area but I didn't mind and it is very central which I appreciated)
2024년 5월에 1박 숙박함
답변 제공: Sather Hotel Management 님, 2024년 5월 10일
Dear Julia,Thank you for sharing your experience with us! We're delighted to hear that you enjoyed your room and appreciated our central location. We understand that city centers can sometimes be bustling, and we're glad it didn't hinder your stay. Your comfort is important to us, so if you ever have any concerns during your next visit, please don't hesitate to let us know. We look forward to welcoming you back soon!Thank You,Sather Hotel Management

10/10 - 훌륭해요

Brianna 님, Santa Ana

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great Place!
2024년 5월에 2박 숙박함
답변 제공: Sather Hotel Management 님, 2024년 5월 9일
Dear Brianna,Thank you so much for the PERFECT SCORE review. We are glad you had a wonderful stay at Sather Hotel Berkeley, SureStay Collection By Best Western. We work tirelessly to ensure our guests experience the best hospitality. Again, we are so glad you enjoyed your stay, and we would love to host you again.Thank You,Sather Hotel Management

4/10 - 별로예요

wade

단체 여행, 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Room was not ready when we arrived 1.5 hrs after our check in time. No offer for discount or apology or anything.
2024년 4월에 1박 숙박함
답변 제공: Sather Hotel Management 님, 2024년 5월 3일
Dear wade,Thank you for bringing this to our attention. We sincerely apologize for the delay in having your room ready upon arrival. Your feedback is invaluable as we strive to enhance our service standards. Please know that our team has addressed your concerns to ensure a smoother experience for future guests. We would be grateful for the opportunity to make it up to you on your next visit.Sincerely,Sather Hotel Management

2/10 - 너무 별로예요

Douglas

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 5월 1일
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

4/10 - 별로예요

Giovannie

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 30일
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 - 훌륭해요

Roxana

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
On the water edge. Love it!
2024년 2월에 1박 숙박함
답변 제공: Sather Hotel Management 님, 2024년 4월 30일
Dear Roxana,Thank you for choosing our hotel for your stay! We're thrilled to hear that you enjoyed our waterfront location. Providing a serene atmosphere on the water's edge is something we take pride in. We hope to welcome you back soon for another wonderful experience. If there's anything more we can do to enhance your next visit, please don't hesitate to let us know. Safe travels!Thank You,Sather Hotel Management

10/10 - 훌륭해요

YANFEI

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
room quite clean staff friendly
2024년 4월에 1박 숙박함
답변 제공: Sather Hotel Management 님, 2024년 4월 30일
Dear YANFEI,Thank you for taking the time to share your feedback with us. We're delighted you found our rooms clean and our staff friendly during your stay. Our top priority is providing a comfortable and welcoming environment, and we're glad we met your expectations. Your kind words encourage us to continue delivering exceptional service to all our guests. We hope to welcome you back soon for another enjoyable experience.Thank You,Sather Hotel Management

10/10 - 훌륭해요

Cristina

2024년 4월에 2박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 23일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 - 훌륭해요

Luis

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Would stay again
2024년 4월에 1박 숙박함
답변 제공: Sather Hotel Management 님, 2024년 4월 23일
Dear Luis,Thank you for your kind feedback! We're delighted to hear you enjoyed your stay with us. It's wonderful to know that you would consider staying with us again. Our team strives to provide exceptional service and a comfortable experience for all our guests. We look forward to welcoming you back on your next visit. Safe travels!Thank You,Sather Hotel Management

10/10 - 훌륭해요

Peng

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Sather Hotel Management 님, 2024년 4월 2일
Dear Peng,Thank You for giving us a perfect rating. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!Thank You,Sather Hotel Management

4/10 - 별로예요

Christine

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 29일
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 - 좋아요

Angela

2024년 3월에 3박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 9일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 - 좋아요

Araceli

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Sather Hotel Management 님, 2024년 3월 19일
Dear Araceli,Thank you so much!  Knowing that you enjoyed your time with us indeed makes our day.  We truly appreciate your positive rating and hope you will stay with us again soon next time you visit the area.Thank You,Sather Hotel Management

10/10 - 훌륭해요

Bruce

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Sather Hotel Management 님, 2024년 3월 13일
Dear Bruce,Wow, thank you for a perfect rating. We genuinely appreciate your business and trust in us. We can't wait to have you back for another pleasant stay with us on your next visit to Berkeley.Thank You,Sather Hotel Management

10/10 - 훌륭해요

Miguel

아이를 동반한 가족 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was so nice and room very clean
2024년 3월에 2박 숙박함
답변 제공: Sather Hotel Management 님, 2024년 3월 14일
Dear Miguel,Thank you for taking the time to share your experience with us! We're delighted to hear that our staff's hospitality and the cleanliness of your room met your expectations. Your positive feedback is truly appreciated, and we look forward to welcoming you back for another exceptional stay.Thank You,Sather Hotel Management

10/10 - 훌륭해요

Phil

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Sather Hotel Management 님, 2024년 3월 13일
Dear Phil,Thank you so much for leaving a Perfect Score Rating for your stay at Sather Hotel Berkeley, SureStay Collection By Best Western. Come back and see us soon on your next visit to Berkeley. Until then, take care!Thank You,Sather Hotel Management

8/10 - 좋아요

Andre

2024년 2월에 3박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 21일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 - 훌륭해요

Angela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 2월 27일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 - 너무 별로예요

Rick

별로예요: 숙박 시설 상태 및 시설
Bathroom was incredibly small. Vinyl floor was coming up and is a trip hazard, aside from being unsightly. Very noisy at night.
2024년 2월에 3박 숙박함
답변 제공: Sather Hotel Management 님, 2024년 2월 16일
Dear Rick,Thank you for sharing your feedback. We sincerely apologize for any inconvenience you experienced during your stay. Our team is committed to addressing the issues you've raised, and we're actively working to enhance the bathroom facilities and minimize noise disturbances. Your insights are invaluable, and we appreciate your understanding. We hope to have the opportunity to welcome you back for an improved experience.Sincerely,Sather Hotel Management

8/10 - 좋아요

Satoshi

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Well renovated clean room, and convenient location!
2024년 1월에 3박 숙박함
답변 제공: Sather Hotel Management 님, 2024년 2월 6일
Dear Satoshi,Thank you for taking the time to share your experience. We're delighted to hear that you appreciated our well-renovated, clean rooms and found our location convenient. Your kind words motivate us to maintain our commitment to excellence. We look forward to welcoming you back for another exceptional stay.Thank You,Sather Hotel Management

8/10 - 좋아요

Natalie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This is a good option for the price and location. Staff was very nice, parking was easy, beds were comfortable.
2024년 1월에 1박 숙박함
답변 제공: Sather Hotel Management 님, 2024년 1월 23일
Dear Natalie,Thank you for taking the time to share your positive experience at our hotel. We are delighted to hear that you found our establishment to be a good option in terms of both price and location. Our team takes pride in providing exceptional service, and we are pleased to know that you found our staff to be very nice. Additionally, it's great to hear that parking was convenient and that you enjoyed the comfort of our beds. We appreciate your feedback and hope to welcome you back for another enjoyable stay.Thank You,Sather Hotel Management

10/10 - 훌륭해요

James

2024년 1월에 2박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 17일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 - 훌륭해요

marilys

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient and peasant hotel.
2024년 1월에 1박 숙박함
답변 제공: Sather Hotel Management 님, 2024년 1월 16일
Dear marilys,Thank you for taking the time to share your positive experience at our hotel. We are delighted to hear that you found our establishment both convenient and pleasant. Your kind words are truly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future.Thank You,Sather Hotel Management

6/10 - 괜찮아요

Linda 님, Kensington

별로예요: 숙박 시설 상태 및 시설
The price was reasonable for the location and the room is fine. We paid extra, in advance, for the breakfast, which seemed to be available to everyone. The choices were two sweet cereals, some packaged bread. The coffee maker wasn't working. Don't pay extra for breakfast.
2024년 1월에 1박 숙박함
답변 제공: Sather Hotel Management 님, 2024년 1월 15일
Dear Linda,Thank you for taking the time to share your feedback. We appreciate your positive remarks on our reasonable pricing and fine rooms. We apologize for any inconvenience regarding breakfast; your concerns have been noted, and we will address the issues promptly. We value your input and hope to have the opportunity to provide an improved experience during your next visit.Thank You,Sather Hotel Management

10/10 - 훌륭해요

Josef 님, Santa Barbara

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was very happy with all of the conditions of this choice and will keep it in mind in the future.
2024년 1월에 2박 숙박함
답변 제공: Sather Hotel Management 님, 2024년 1월 10일
Dear Josef,Thank you for choosing our hotel, and we are delighted to hear that you were very happy with your stay. It's heartening to know that our efforts to provide a comfortable experience met your expectations. We appreciate your positive feedback and look forward to welcoming you back in the future. If there's anything specific that stood out to you or areas where we can further improve, please feel free to share your insights.Thank You,Sather Hotel Management

10/10 - 훌륭해요

Lovella

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 2월 9일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 - 너무 별로예요

Helena

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The inside definitely better than the outside of the property. There were unseemly characters staying there. That's not in a businesses control per say. Money talks, I get it! The real gripe is with staff and personal. I made a reservation that I in fact checked in for. Because I wasn't paying a switch was made. Even though I was physically there and they were aware of the switch even suggested it. I'm out of money I didn't have. I called multiple times. I asked to speak to the only person that can authorize a refund. The manager has been avoiding me like the plague. Do not stay here if you desire to have matters dealt with professional courtesy. I deserve a conversation at the very least. Disrespectful, blatantly rude and horribly evil to do people this way. My account is overdrafted with fees attached because of a mistake I didn't make. No one cares to correct it. I am low income and homeless. I couldn't afford the room myself. I have health issues, just got out of surgery 2 weeks ago. I was trying to get some peace and solace away from the shelter. Now my peace has been disrupted making my healing process more difficult and time consuming.
2023년 12월에 2박 숙박함
답변 제공: Sather Hotel Management 님, 2023년 12월 29일
Dear Helena,We deeply regret the challenges you've faced and sincerely apologize for any inconvenience. Your experience does not align with our commitment to guest satisfaction. We take your concerns seriously and assure you that we are investigating the matter internally. Our manager will reach out to you promptly to address your situation and explore a resolution. We appreciate your understanding and value your feedback.Sincerely,Sather Hotel Management

10/10 - 훌륭해요

Jill

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 16일
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 - 훌륭해요

Luis

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very much appreciated my stay here.
2023년 12월에 2박 숙박함
답변 제공: Sather Hotel Management 님, 2023년 12월 7일
Dear Luis,Thank you for choosing our hotel, and we're delighted to hear that you enjoyed your stay! We strive to provide a memorable experience, and it's wonderful to know we succeeded. Your appreciation means a lot to us, and we look forward to welcoming you back for another exceptional visit.Thank You,Sather Hotel Management

2/10 - 너무 별로예요

David

2023년 11월에 8박 숙박함
답변 제공: Sather Hotel Management 님, 2023년 12월 19일
Dear David,I'm sorry you did not have a positive experience at Sather Hotel Berkeley, SureStay Collection By Best Western. We hope you will elaborate on where we went wrong during your stay. Regardless, we hope you will allow us to make it up to you.Sincerely,Sather Hotel Management

2/10 - 너무 별로예요

Tracy

We left and did not checkin. Vulnerable areas with rooms at street level. Extremely risky fir two women. Should have warning it has rooms to the outdoors.
2023년 11월에 1박 숙박함
답변 제공: Sather Hotel Management 님, 2023년 12월 7일
Dear Tracy,Thank you for sharing your concerns. We regret any discomfort caused. Guest safety is paramount, and we appreciate your feedback. While our property design aims for a unique experience, we understand your perspective. We'll review our communication to ensure clear information about room locations. Your insights are invaluable, and we remain committed to providing a secure environment. We hope to have the opportunity to welcome you in the future, addressing your specific preferences more effectively.Sincerely,Sather Hotel Management

10/10 - 훌륭해요

ken

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I needed to be close to UC Berkeley, and not have to worry about parking everyday. This filled the bill. 12 minute or so walk to the College. Plenty of places to eat etc...very few homeless! A breakfast place 2 minutes away for breakfast and coffee as of 6:00 am...very important also.
답변 제공: Sather Hotel Management 님, 2023년 12월 7일
Dear Ken,Thank you for choosing our hotel and taking the time to share your experience. We're delighted to hear that our convenient location and proximity to UC Berkeley met your expectations. Providing a comfortable stay with easy access to local amenities is our priority. We appreciate your positive feedback on the nearby dining options and the convenience of early breakfast. Your satisfaction is our goal, and we look forward to welcoming you back on your future visits to the area.Thank You,Sather Hotel Management

10/10 - 훌륭해요

Yaseen

2023년 9월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 2일
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

8/10 - 좋아요

cindy

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was nice and really helpful. The location was decent and really close to the Greek theater which is why I booked it. But everything else about this location was questionable. We got a nonsmoking room but the second we walked in the whole room smelled like smoke and the smell never went away. The room looked like it had never been cleaned they just made the beds. I found dark hairs and stains all over the room, the blankets, pillows, sheets, bath mat, shower, and in the sink. the ceiling was cracked and had water damage. The shower had the holders on the wall for shampoo and soap bottles but they were completely empty and the bathroom only had bar soap and a tiny shampoo but no conditioner or any kind of lotion.
2023년 10월에 1박 숙박함
답변 제공: Sather Hotel Management 님, 2023년 12월 7일
Dear Cindy,We sincerely apologize for any inconvenience caused during your recent stay. Our team is committed to providing exceptional service, and we regret any miscommunication regarding your reservation. We appreciate your feedback and will address this issue to ensure it does not recur. Please feel free to reach out to our management team directly so we can further discuss and resolve the matter.Thank You,Sather Hotel Management

8/10 - 좋아요

Ygnett

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Safe and quiet
2023년 10월에 1박 숙박함
답변 제공: Sather Hotel Management 님, 2023년 12월 7일
Dear Ygnett,Thank you for taking the time to share your experience. We're delighted to hear that you found our hotel safe and quiet. Providing a serene environment for our guests is a top priority. We appreciate your positive feedback and look forward to welcoming you back for another peaceful stay.Thank You,Sather Hotel Management

8/10 - 좋아요

Gina

2023년 10월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 8일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 - 너무 별로예요

Chih Chieh

별로예요: 직원 및 서비스
The staff called me at 9:30pm to cancel. Don't know why. I walked in at 11pm to cancel and rebooked one hotel night... Poor service.
2023년 10월에 1박 숙박함
답변 제공: Sather Hotel Management 님, 2023년 12월 8일
Dear Chih,We sincerely apologize for any inconvenience caused during your recent experience. Our team strives to provide exceptional service, and we regret the miscommunication. We appreciate your understanding in rebooking your stay. Please be assured that we are addressing the issue to ensure it doesn't recur. If you have further concerns, we would appreciate the opportunity to discuss them directly. Thank you for your patience.Sincerely,Sather Hotel Management

8/10 - 좋아요

Martyn 님, York

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Easy to stay, clean and just fine for a quick night’s stay
2023년 10월에 1박 숙박함
답변 제공: Sather Hotel Management 님, 2023년 12월 8일
Dear Martyn,Thank you for choosing our hotel and taking the time to share your experience. We're delighted to hear that your stay was comfortable and met your expectations. Providing a clean and convenient environment for our guests is our priority. If your travels bring you back this way, we look forward to welcoming you for another seamless stay.Thank You,Sather Hotel Management

10/10 - 훌륭해요

June

2023년 9월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 10월 11일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 - 좋아요

Armando

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 10월 7일
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 - 훌륭해요

Natalie

2023년 10월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 10월 7일
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team