총 310개 실제 이용 고객 후기를 기반으로 한 평점
3.2 객실의 청결도
3.3 서비스 및 직원
3.0 객실의 편안함
2.8 호텔 상태
익스피디아 실제 이용 고객 후기
실제 이용 고객이 작성, 거주지: Nsw Australia
게시일: 2020. 3. 18. , Expedia
The bathroom was disgusting mild all over sink very dirty around taps and behind sink
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Relocation to apartment
게시일: 2019. 12. 17. , HotelsWe were relocated to the apartment which was 7 mins drive compared to the original motel location which was close to Chadstone Shopping Centre. This was quite inconvenient
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게시일: 2019. 12. 8. , Wotif
Split system not working.Wash basin cracked.Shower not draining well.Spare blanket not folded just stuffed onto shelf.Associated restraunt needed a good clean service and food were below standard .
The whole place would be great with a little bit of maintaince however we will not be returning.
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게시일: 2019. 12. 7. , Expedia
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게시일: 2019. 11. 29. , Lastminute
New bed and linen & attempt to spruce up the bathroom.
Poor cleaning: table sticky with lemonade and bathroom not properly cleaned.
Was charged $12 for soft drinks and nuts I didn't consume. Minibar wasn't properly restocked and I was charged for it even though I have a medical condition which prevents me from having soft drinks. Demanded my money back. No staff at desk to check out although waited for 5 mins and called out repeatedly. Restaurant filled with boxes. Untidy.
호텔 매니지먼트의 의견
2019. 11. 30.에 Grace(호텔 매니지먼트)에 의해 작성
Hi Sarah,
Thank you for your review. We have refunded you the overcharge to your nominated credit card. All cleaning issues have been forwarded to external company. We will try our best to improve our cleaning standard. I offer you $50.00 coupon if you wish to come back next time and try our hotel again.
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게시일: 2019. 11. 26. , Lastminute
실제 이용 고객이 작성,
게시일: 2019. 11. 25. , Wotif
실제 이용 고객이 작성,
Everything was excellent
게시일: 2019. 11. 21. , HotelsEverything was excellent
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게시일: 2019. 11. 18. , Wotif
There was no traffic noise as the rooms go back into the property away from the road
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NOt as good second time round at Lamplighter
게시일: 2019. 11. 7. , HotelsI was disappointed this time - I had stayed previously - as the Internet was not working - I was told it was because of the rain - I used it thorugh my phone without any trouble. The service in the dining room was not good this time - no serviette offered and I though for what I had it was quite expensive. Not a very nice place to sit and have dinner - rubbish outside in full view.
호텔 매니지먼트의 의견
2019. 11. 30.에 Grace(호텔 매니지먼트)에 의해 작성
Hi,
I am very sorry to hear you are bit disappointed to stay on your previous stay. I have forwarded your comment to the restaurant. My manager has approved to offer you $20.00 coupon if you wish to stay with us next time.
