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크라운 플라자 코스타 메사 오렌지 카운티, IHG 호텔 여행 후기

3.5 out of 5
크라운 플라자 코스타 메사 오렌지 카운티, IHG 호텔
3131 Bristol Street, Costa Mesa, CA

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1004개 이용 후기 중 587개" "
평점 8 - 좋아요. 1004개 이용 후기 중 241개" "
평점 6 - 괜찮아요. 1004개 이용 후기 중 85개" "
평점 4 - 별로예요. 1004개 이용 후기 중 34개" "
평점 2 - 너무 별로예요. 1004개 이용 후기 중 57개" "

8.8/10

청결 상태

9.0/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

8/10 - 좋아요

MATT

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wifi
Its all good but only one thing is that the wifi signal is too weak In ur room. Ofc strong wifi in lobby but now ur room
2020년 10월에 4박 숙박함
답변 제공: jj 님, 2020년 12월 8일
Thank you kindly for the recent stay. Please accept our sincerest apologies for the challenging visit you had in regards the Wi-Fi. We hope to have another opportunity to show you your previous stay was an exception to our usual standard. Best regards, Javier Jaimes Front Desk Supervisor.

6/10 - 괜찮아요

Se

별로예요: 직원 및 서비스
Cleanliness and quiet place, but they charged me twice for one night stay on 4-17-24 for $321.39 and $251.39 again. don't stay in this place.
2024년 4월에 1박 숙박함
답변 제공: APS 님, 2024년 4월 24일
Thank you staying at the Crowne Plaza Costa Mesa. We regret that you had some payment issue during your stay. Please feel free to contact us directly if we can be of any assistance or bring light regarding your payment issue.

10/10 - 훌륭해요

Cliff

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A decent hotel, but a bit tired. Can definitely do with a refresh. Got a swimming pool and spa, but no children pool, which prevents me from enjoying the pool properly (have to make sure the little ones don't drown!). Very near to the South Coast Plaza Asian food hall, very handy, and access to the freeways.
2024년 4월에 3박 숙박함
답변 제공: aps 님, 2024년 4월 23일
Thank you staying at the Croiwne Plaza Costa Mesa. We are glad to know that you enjoyed your stay and we appreciate the high rating review. We look forward to welcoming you back at our property!Take Care!

8/10 - 좋아요

Julia

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is well located. Ample parking is available; however, no obvious EV charging stations. The food at the hotel restaurant was mediocre, but the draft beer was excellent.
2024년 4월에 2박 숙박함
답변 제공: aps 님, 2024년 4월 23일
Thank you staying at the Croiwne Plaza Costa Mesa. We are glad to know that you enjoyed your stay and we appreciate the high rating review. We look forward to welcoming you back at our property!Take Care!

10/10 - 훌륭해요

Beatriz

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Alexander at front desk was awesome! Great Customer Service
2024년 4월에 1박 숙박함
답변 제공: aps 님, 2024년 4월 23일
Thank you staying at the Croiwne Plaza Costa Mesa. We are glad to know that you enjoyed your stay and we appreciate the high rating review. We look forward to welcoming you back at our property!Take Care!

2/10 - 너무 별로예요

Gail

출장 여행
Check- in was extremely slow and staff member lacks appropriate and proper hospitality required by a large and well known chain. It truly was a shame.
2024년 4월에 1박 숙박함
답변 제공: aps 님, 2024년 4월 18일
We apologize that we did not meet your standards during your check in process. Rest assured, we will inform the Front Desk Department so we may resolve this issue and do better in the future. Thank you!

10/10 - 훌륭해요

Allen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
it was quiet
2024년 4월에 1박 숙박함
답변 제공: aps 님, 2024년 4월 17일
Thank you for staying at the Crowne Plaza Costa Mesa. We hope you had a good sty and we look forward to your next visit!Take Care!

8/10 - 좋아요

Sandra 님, San Diego

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Staff were friendly and efficient. Room was bright, very comfy bed, nice toiletries. However, walls not well soundproofed so could hear neighboring rooms doors shut, toilets flush, people talking. Noisy road. Hot tub was murky with dead skin and other debris and jets did not work.
2024년 4월에 1박 숙박함
답변 제공: aps 님, 2024년 4월 13일
Thank you for staying at the Crowne Plaza Costa Mesa. We are glad that you have enjoyed your stay with us. However, with regards to the issues you had, we will definitely alert our maintenance dept so we may resolve those issue right away. We look forward to welcoming you back soon at our property!Take Care!

8/10 - 좋아요

John

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: aps 님, 2024년 4월 13일
We appreciate you, our valued guests for staying at the Crowne Plaza Costa Mesa and are glad that you have enjoyed your stay with us. Thank you for the high rating review you have given us and we look forward into welcoming you back at our property.Take Care !

10/10 - 훌륭해요

Kathleen

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Javier, Alexander and Adrianna were exceptional. Great service overall. We had several family members stay and we all enjoyed our stay and their above and beyond service
2024년 4월에 1박 숙박함
답변 제공: APS 님, 2024년 4월 11일
We appreciate the high rating review. We will definitely let Javier, Alexander and Adrianna know your great comments to them. We look forward into welcoming you back at the Crowne Plaza Costa Mesa.Thank you!

10/10 - 훌륭해요

Karla

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly cleaned
2024년 4월에 1박 숙박함
답변 제공: aps 님, 2024년 4월 10일
We appreciate the high rating review. We hope you had a good stay and we look forward to welcoming you back at the Crowne Plaza Costa Mesa.Thank you!

10/10 - 훌륭해요

Tien

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff here are so friendly from the front desk to the restaurant. Our room was clean and I loved the fitness center. Front desk staff 3pm-9pm was amazing!!!
2024년 4월에 1박 숙박함
답변 제공: aps 님, 2024년 4월 8일
We are glad that you enjoyed your stay with us. We appreciate the high rating review and we look forward to welcoming you back at the Crowne Plaza Costa Mesa.Thank you!

2/10 - 너무 별로예요

Carmen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything
2024년 4월에 1박 숙박함
답변 제공: aps 님, 2024년 4월 7일
We apologize that we did not meet your expecations at the property. Please feel free to contact us so we may know the issue/issues you entountered during your stay and hopefully we can correct them.Thank you!

10/10 - 훌륭해요

April

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great staff. They get better after staying more. :-)
2024년 4월에 1박 숙박함
답변 제공: aps 님, 2024년 4월 4일
We appreciate the high rating review you have given the Crowne Plaza Costa Mesa. We are glad that you have enjoyed your stay and we look forward to welcoming you back soon at our property!Thank you!

10/10 - 훌륭해요

Joel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente servicio de todo el personal
2024년 3월에 2박 숙박함
답변 제공: aps 님, 2024년 4월 4일
We appreciate the high rating review you have given the Crowne Plaza Costa Mesa. We are glad that you have enjoyed your stay and we look forward to welcoming you back soon at our property!Thank you!

2/10 - 너무 별로예요

Nora

2024년 4월에 1박 숙박함
답변 제공: aps 님, 2024년 4월 23일
Thank you for staying at the Crowne Plaza Costa Mesa. From your review, it seems like we dropped the ball somewhere. Please contact us so we may be able to resolve any issues you had during your stay.Thank you!

10/10 - 훌륭해요

April

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Always amazing. Very nice staff.
답변 제공: aps 님, 2024년 3월 31일
It has been a pleasure having you at the Crowne Plaza Costa Mesa and we are happy that you had a comfortable stay. We appreciate the high rating review and we look forward into welcoming you back at our property soon!Thank you!

10/10 - 훌륭해요

Lee

2024년 3월에 2박 숙박함
답변 제공: aps 님, 2024년 4월 19일
Thank you for staying at the Crowne Plaza Costa Mesa. We are glad that you have enjoyed your stay with us and we appreciate the hight rating review.Take Care!

10/10 - 훌륭해요

April

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome staff! I feel very safe there as well, which is very important for me.
2024년 3월에 1박 숙박함
답변 제공: aps 님, 2024년 3월 30일
In behalf of the entire staff of the Crowne Plaza Costa Mesa, we appreciate the high rating review and we really hope you enjoyed your stay at our property.Thank you!

10/10 - 훌륭해요

Allen

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: APS 님, 2024년 3월 28일
We appreciate the high rating review you gave for the Crowne Plaza Costa Mesa. We are glad that you enjoyed your stay with us and we look forward in welcoming you back to our property soon!Thank you!

10/10 - 훌륭해요

Florim 님, dandenong

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I liked everything about our visit and stay
2024년 3월에 6박 숙박함
답변 제공: aps 님, 2024년 4월 8일
We are glad that you enjoyed your stay with us. We appreciate the high rating review and we look forward to welcoming you back at the Crowne Plaza Costa Mesa.Thank you!

10/10 - 훌륭해요

Alfons

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent service, clean and quiet
2024년 3월에 4박 숙박함
답변 제공: aps 님, 2024년 3월 27일
Hello!We appreciate the high rating review you have given the Crowne Plaza Costa Mesa. We look forward to welcoming you back soon!Thank you!

10/10 - 훌륭해요

Myland

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I like the privacy in and out of my room. Everything was satisfactory to me.
2024년 3월에 3박 숙박함
답변 제공: aps 님, 2024년 3월 27일
Hello!We appreciate the high rating review you have given the Crowne Plaza Costa Mesa. We look forward to welcoming you back soon!Thank you!

4/10 - 별로예요

Marsha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: aps 님, 2024년 3월 27일
In behalf of the entire staff of the Crowne Plaza Costa Mesa, we would like to thank you for staying with us and we hope to see you in the near future. If there are issue we can correct please let us know to make your stay more comfortable in the future.Take Care!

10/10 - 훌륭해요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very courteous staff, convenient to the airport and shopping and major freeway
2024년 3월에 1박 숙박함
답변 제공: aps 님, 2024년 3월 23일
We appreciate the high rating review you have given the Crowne Plaza Costa Mesa. We look forward in welcoming you back at our property!Thank you!

10/10 - 훌륭해요

Alma

2024년 3월에 1박 숙박함
답변 제공: aps 님, 2024년 4월 13일
We appreciate you, our valued guests for staying at the Crowne Plaza Costa Mesa and are glad that you have enjoyed your stay with us. Thank you for the high rating review you have given us and we look forward into welcoming you back at our property.Take Care !

10/10 - 훌륭해요

Carol

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy pleasant checkin AND Front Desk staff! Easy expressway access AND parking!
2024년 3월에 1박 숙박함
답변 제공: aps 님, 2024년 3월 21일
We appreciate the high rating review. I hope you had an enjoyable stay and we look forward to welcoming you back at the Crowne Plaza Costa Mesa.Thank you!

10/10 - 훌륭해요

Chad

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a nice clean room. I have to say the traffic noise can be heard pretty easily outside in the morning. Other than that, pretty good!
2024년 3월에 1박 숙박함
답변 제공: APS 님, 2024년 3월 18일
Thank you fr staying at the Crowne Plaza Costa Mesa. We look forwrd to welcoming you back at our property!

10/10 - 훌륭해요

Minyong

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel has a great restaurant called an American tavern. The food, drinks and service was excellent. The service at the front desk was so so. Young lady who helped me seemed detached and unfocused. Facility was in fair shape. Great deal for the room rate, even with the surcharge for parking.
2024년 3월에 1박 숙박함
답변 제공: aps 님, 2024년 3월 17일
In behalf of the entire staff of the Crowne Plaza Costa Mesa, we would like to thank you for staying with us. We look forward to welcoming you back to our property!

10/10 - 훌륭해요

Candelario

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Very quiet and friendly staff. Great locations and wonderful hotel!
2024년 3월에 2박 숙박함
답변 제공: aps 님, 2024년 3월 10일
Thank you for sharing your experience with us and we appreciate the high rating review. We look forward to welcoming you back at the Crowne Plaza Costa Mesa.

10/10 - 훌륭해요

Marla

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
great staff
2024년 3월에 1박 숙박함
답변 제공: aps 님, 2024년 3월 8일
Thank you for staying with us and giving us a high rating review. We look ford in welcoming you back at our property.

6/10 - 괜찮아요

JoAnn

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Good location. Moderate accomodations. Best for business travelers.
2024년 2월에 1박 숙박함
답변 제공: aps 님, 2024년 3월 2일
In behalf od the entire staff of the Crowne Plaza Costa Mesa, we appreciate your good rating and we look forward to welcoming you back to our property!Thank you.

10/10 - 훌륭해요

Amanda

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Intelligently and elegantly designed for the business traveler.
2024년 2월에 2박 숙박함
답변 제공: aps 님, 2024년 2월 29일
We appreciate you staying at the Crowne Plaza Costa Mesa. We would like to thank you for the good rating and we look forward in welcoming you back at our property.Take Care!

8/10 - 좋아요

masunao

2024년 2월에 4박 숙박함
답변 제공: aps 님, 2024년 2월 29일
We appreciate you staying at the Crowne Plaza Costa Mesa. We would like to thank you for the good rating and we look forward in welcoming you back at our property.Take Care!

10/10 - 훌륭해요

Rosy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A perfect place with a nice pool, hot tub and very hospitable staff. I only wish the food quality was better.
2024년 2월에 1박 숙박함
답변 제공: aps 님, 2024년 2월 28일
Hello!We appreciate the good rating you have given the Crowne Plaza Costa Mesa. We look forward to welcoming you back to our property!Thank you.

10/10 - 훌륭해요

Alejandra

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and attentive and friendly staff.
2024년 2월에 2박 숙박함
답변 제공: aps 님, 2024년 2월 28일
Hello!We appreciate the good rating you have given the Crowne Plaza Costa Mesa. We look forward to welcoming you back to our property!Thank you.

10/10 - 훌륭해요

Shirley

2024년 2월에 1박 숙박함
답변 제공: aps 님, 2024년 3월 21일
We appreciate the high rating review. I hope you had an enjoyable stay and we look forward to welcoming you back at the Crowne Plaza Costa Mesa.Thank you!

6/10 - 괜찮아요

Gil

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I must say that the staff was always outstanding and it was the food at the resturant. However, the level of noise during my stay was out if control. I was unable to get a full night of sleep durinf my stay.
2024년 2월에 3박 숙박함
답변 제공: aps 님, 2024년 2월 20일
We appreciate you staying at the Crowne Plaza Costa Mesa. We hope to welcome you again soon at our property.Thank you.

10/10 - 훌륭해요

Fernando 님, Phoenix

2024년 2월에 2박 숙박함
답변 제공: aps 님, 2024년 2월 15일
Thank you for choosing the Crowne Plaza Costa Mesa during your visit in Orange County. We look forward to welcoming you back soon.

8/10 - 좋아요

Ken

출장 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Dryer is broken
2024년 1월에 3박 숙박함
답변 제공: aps 님, 2024년 1월 28일
In behalf of the entire staff of the Crowne Plaza Costa Mesa, we appreciate the good review and we look forward to welcoming you back to our property.Thank you.

10/10 - 훌륭해요

Maria

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff
2024년 1월에 1박 숙박함
답변 제공: aps 님, 2024년 1월 28일
In behalf of the entire staff of the Crowne Plaza Costa Mesa, we appreciate the good review and we look forward to welcoming you back to our property.Thank you.

10/10 - 훌륭해요

Evelyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
staff
2024년 1월에 2박 숙박함
답변 제공: aps 님, 2024년 1월 26일
In behalf of the entire staff of the Crowne Plaza Costa Mesa, we appreciate the good rating and we hope to see you again in the near future.Thank you.

10/10 - 훌륭해요

Mario

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: aps 님, 2024년 1월 22일
We appreciate the great rating you gave us. We hope to see you again in the near future.Thank you.

2/10 - 너무 별로예요

Jason

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Way too long to service rooms
While they may be saving money servicing the room every three days is just not acceptable. Not clean then and distinct lack of towels made stay 1 star
2024년 1월에 5박 숙박함
답변 제공: aps 님, 2024년 1월 22일
We apologize for the not so good experience you had on our property. We will look into the issue and find resolutions. We hope you can give us another chance and we thank you for staying with us.

8/10 - 좋아요

Julia S

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were wonderful. Friendly and helpful. The rooms were a little worn but very clean. Quiet and peaceful.
2024년 1월에 2박 숙박함
답변 제공: aps 님, 2024년 1월 21일
In behalf of the entire staff of the Crowne Plaza Costa, we appreciate the good rating and we look forward to welcoming you back to our property.Thank you.

10/10 - 훌륭해요

Lindsey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay
We were greeted with kindness and hospitality upon entry. Our room is clean, bed is comfortable. This has been a great hotel.
2024년 1월에 1박 숙박함
답변 제공: aps 님, 2024년 1월 21일
In behalf of the entire staff of the Crowne Plaza Costa, we appreciate the good rating and we look forward to welcoming you back to our property.Thank you.

10/10 - 훌륭해요

Noe

2024년 1월에 2박 숙박함
답변 제공: aps 님, 2024년 1월 20일
In behalf of the entire staff of the Crowne Plaza Costa Mesa, we appreciate the good rating and we look forward to welcoming you back to our property.Thank you.

8/10 - 좋아요

lydia

출장 여행
좋아요: 직원 및 서비스
I stayed 2 nights in Crown Plaza hotel for a business conference. smooth check in with Alexander and he was super nice and helpful. Room is very spacious, shower is amazing but the furnitures are bit of outdated. AC is really loud. Easy parking at the front of hotel entrance. Staff is super attentive especially those two ladies work in the restaurant. I was in rush and needed to take a quick breakfast before attending the conference, both ladies worked in the restaurant helped me a lot and even prepared coffee to go for me. I am very impressed with the quality of the service. Also, great location right next to the freeway and South Coast Plaza.
2024년 1월에 2박 숙박함
답변 제공: aps 님, 2024년 1월 19일
In behalf of the entire staff of the Crowne Plaza Costa Mesa, we appreciate the good feedback and are glad that our staff made a difference during your stay. We look forward to welcoming you back real soon.Thank you!Crowne Plaza Costa Mesa Team

8/10 - 좋아요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Jacuzzi was out of service. Part of the reason I booked this hotel was for the Jacuzzi. Spoke with hotel manager and he apologized. In addition to his apology he comped our breakfast.
2024년 1월에 1박 숙박함
답변 제공: aps 님, 2024년 1월 19일
It is unfortunate that the jacuzzi was out of service during your stay. Our maintenance team is working on the problem. Please accept our apologies for the inconvenience. We hope to see you again in the near future.Thank you.

10/10 - 훌륭해요

Aida lucia

2024년 1월에 1박 숙박함
답변 제공: aps 님, 2024년 1월 16일
We would like to thank you for staying at our property and we are glad that you have enjoyed your stay with us. We look forward to welcoming you back at the Crowne Plaza Costa Mesa!