고급 침구, 오리/거위털 이불, 메모리폼 침대, 객실 내 금고

하얏트 리젠시 어빈 여행 후기

4 out of 5
하얏트 리젠시 어빈
17900 Jamboree Rd, Irvine, CA

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1003개 이용 후기 중 515개" "
평점 8 - 좋아요. 1003개 이용 후기 중 242개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 110개" "
평점 4 - 별로예요. 1003개 이용 후기 중 70개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 66개" "

8.8/10

청결 상태

8.4/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

9.4/10

친환경

이용 후기

4/10 - 별로예요

JAE JOON

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
2024년 1월에 2박 숙박함
답변 제공: Lindsey 님, 2024년 2월 4일
Dear Jae Joon,Thank you for taking the time to rate our location. We would love to have you stay again. Hope you enjoyed your stay with us at Hyatt Regency Irvine!! Best Regards,Lindsey

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

아이를 동반한 가족 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
시설이 좋았으나 파티행사로 다소 시끄럽고 다니기가 불편했습니다. 일자만 틀렸으면 더 좋은 기억을 가질 수 있었을거 같습니다.
2020년 1월에 1박 숙박함

8/10 - 좋아요

Meeyoung

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 11월에 3박 숙박함

6/10 - 괜찮아요

Bill

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
얼바인 호텔은 고객에게 사기를 치지마라
사기꾼보가 못한 더러운 옵션에 당해서 억울하고 분해서 고소를 할려고 알아보고 있습니다.
2019년 10월에 3박 숙박함

8/10 - 좋아요

Sang woo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
환경 및 시설은 상당히 좋으나 래스토랑등 주변에서 걸어가서 갈 수 있는 곳이 드뭄
2019년 6월에 5박 숙박함

8/10 - 좋아요

Myeong S

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2019년 6월에 1박 숙박함

8/10 - 좋아요

Jootae

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 6월에 3박 숙박함

10/10 - 훌륭해요

Sung Su

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 4월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태
2019년 4월에 2박 숙박함

10/10 - 훌륭해요

Chae won

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Ciara 님, 2024년 5월 2일
Dear Chae won, Thank you for the amazing 5-star rating! We hope you enjoyed your stay and look forward to welcoming you again at Hyatt Regency Irvine!Kind Regards, Ciara

10/10 - 훌륭해요

Kemi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice clean room with modern chargers for your tech
2024년 4월에 1박 숙박함
답변 제공: Travis 님, 2024년 5월 1일
Hello Kemi!Thank you for taking time to write a review of our hotel. It's great to hear you enjoyed the cleanliness of your room and the modern chargers. We look forward to having you stay with us again soon! Warm Regards, Travis

10/10 - 훌륭해요

VENKAIAH

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2024년 4월에 2박 숙박함
답변 제공: Angela S. 님, 2024년 4월 30일
Hello Venkaiah,Thank you for choosing to stay with us and for taking the time to rate your stay experience. We hope you enjoyed our hotel and your stay. It would be our pleasure to welcome you back again. Best regards, Angela

10/10 - 훌륭해요

Hope

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay for one night, beautifully remodeled yet still under slight renovation. Miriam was very kind at check in. The market place in the lobby was very convenient, clean, and spacious. The market place had numerous drink and snack selections, food is also really good. The room itself was spacious, beds were very comfortable, room comes with a mini fridge and a coffee maker, no microwave (microwave is located in the lobby at the market place). Would definitely stay here again in the future.
2024년 4월에 1박 숙박함
답변 제공: Lindsey 님, 2024년 4월 29일
Dear Hope,Thank you for your feedback. We are happy to hear that you enjoyed the options we have available at the Market Place. Thank you for sharing your insight on our cleanliness of our spacious comfortable rooms as well! We would love to have you stay with us again!!Warm Regareds,

10/10 - 훌륭해요

Johnny

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great 😊
2024년 4월에 1박 숙박함
답변 제공: Travis 님, 2024년 5월 1일
Hello Johnny!Thank you for your review of our hotel. We are glad to know you enjoyed your stay with us and look forward to welcoming you back soon. Warm Regards, Travis

8/10 - 좋아요

Naoto

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I didn't like how the hotel charges $40 for self parking! That should be included. That's something you won't know till you check in. Keep that in mind!
2024년 4월에 1박 숙박함
답변 제공: Travis 님, 2024년 5월 1일
Hello Naoto! Thank you for taking time to write a review of our hotel. We appreciate your feedback in regard to our parking charges, your feedback will be shared with our executive team as we continue to enhance our guest experience. Warm Regards, Travis

8/10 - 좋아요

MIRANDA YU JUAN

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ok
2024년 4월에 2박 숙박함
답변 제공: Melissa 님, 2024년 4월 28일
Hello Miranda Yu Juan,I hope you enjoyed your stay with us and come back to stay again soon! If you have any questions or concerns about your stay, please feel free to reach out to us via our social media channels. Best regards,

10/10 - 훌륭해요

Yanqiang 님, Mercer Island

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
New and clean.
2024년 4월에 1박 숙박함
답변 제공: Tania 님, 2024년 4월 27일
Hello Yanqiang,Thank you for the 10 out of 10 rating. We are happy that we were able to make this an amazing stay for you. We appreciate you for choosing Hyatt Regency Irvine and we look forward to having you back as a guest.Warm regards,Tania

4/10 - 별로예요

Patrick

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I was in a tough spot needing immediate shelter with myself and three children. We’ve stayed many times at Hyatt hotels and have never been so dissatisfied. From the moment that I pulled up and was greeted by the valet attendant..I knew I had made a mistake in booking here. He let me know that I was parked in the VIP area and if I wasn’t going to pay $47 to valet park that I needed to pull up and wait on the side of the loading zone to self park for $40 a night. Mind you, I’m exhausted, have a car full of kids and belongings and we weren’t parked in a proper spot at 9 pm at night. Upon check in, the front desk woman was very dry, basic, didn’t explain anything and was just overall unpleasant. I was so tired,we managed to find the self parking lot behind the hotel and drag all of our belongings inside and up to the 5th floor because I wasn’t about to ask for assistance from the valet attendant. There isn’t even carts for me to use. They had to assist which would isn’t an issue except I had no cash on me for a tip. Like I said I’ve stayed at many Hyatt hotels and this one is NOT for families. This is a business hotel with zero amenities. The place was under construction and the pool is closed until June. The price should reflect that but it doesn’t. Breakfast is NOT included and is a little market with very limited selections of food that is beyond overpriced. The rooms have 3 towels, no storage at all, an extra small mini fridge, and no extra linens or even a bottle of water!
2024년 4월에 2박 숙박함
답변 제공: Melinda 님, 2024년 4월 25일
Dear Patrick,Thank you for taking the time to review our property. We are remorseful to hear that your stay did not meet expectations and of your disappointment. Your feedback is very important to us, and we would like to discuss this further with you; please reach out to us on our social media (e.g. X (formerly Twitter), Facebook, Instagram) or chat channels. We hope to welcome you back to Hyatt Regency Irvine for an improved stay that exceeds all expectations.Warm regards,Melinda

10/10 - 훌륭해요

Kenna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Tania 님, 2024년 4월 26일
Hello Kenna,Thank you for the 5-star rating. We are happy that your stay with us was a success. We appreciate you for choosing Hyatt Regency Irvine. We hope to welcome you back as a guest with us in the future.Best wishes,Tania

10/10 - 훌륭해요

Lucy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean and nice size rooms
2024년 4월에 1박 숙박함
답변 제공: Shelly 님, 2024년 4월 24일
Dear Lucy! We are thrilled that you enjoyed your stay with us and found the rooms to be clean and a nice size? ng. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards, Shelly

8/10 - 좋아요

Henry

2024년 4월에 1박 숙박함
답변 제공: SHELLY 님, 2024년 4월 24일
Dear Henry! Thank you for the rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards, Shelly

10/10 - 훌륭해요

Shayan

2024년 4월에 1박 숙박함
답변 제공: Shelly 님, 2024년 4월 26일
Dean Shayan! Thank you for the rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards, Shelly

10/10 - 훌륭해요

Darian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The remodel was very beautiful.
2024년 4월에 1박 숙박함
답변 제공: Krista 님, 2024년 4월 23일
Hi there Darian, Thank you kindly for the lovely rating of your stay with us here at the Hyatt Regency Irvine. We are pleased to hear that you enjoyed the recent renovations of our hotel. We would love to welcome you back again in the future. Kind regards, Krista

6/10 - 괜찮아요

Stephanie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Charge $40 a night for parking no bar area no pool
2024년 4월에 2박 숙박함
답변 제공: Angela S 님, 2024년 4월 22일
Hello Stephine!Thank you for staying with us and taking the time to rate your experience. We apologize for not exceeding your expectations and hope to have another chance to do so during a future visit. Your feedback is valued and will be taken into consideration. Please get in touch with us on our social or chat channels if you need further assistance.Best regards,Angela

10/10 - 훌륭해요

Edwin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in was easy and fast. Staff was excellent and the property is really quiet!
2024년 4월에 1박 숙박함
답변 제공: Angela S 님, 2024년 4월 22일
Hello Edwin!We are happy that you chose to stay with us, and thank you for taking the time to rate your experience. We are glad check-in was quick and easy and that our staff provided excellent customer service. We are further pleased to know that you had a peaceful stay. We can't wait to have you back for another fantastic stay!Best regards, Angela

10/10 - 훌륭해요

Backy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Shelly 님, 2024년 4월 24일
Dear Backy, Thank you for your feedback. We appreciate all guest feedback and thank you for taking time to rate your experience with us. Again, thank you for staying with us! We hope to have the pleasure of welcoming you back in the future! Best Regards, Shelly

10/10 - 훌륭해요

Abhishek

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Short, pleasant stay. Great front desk staff. Clean, functional. Will most certainly return.
2024년 4월에 1박 숙박함
답변 제공: Angela S 님, 2024년 4월 21일
Hello Abhishek,We appreciate you staying with us and thank you for your feedback. We are delighted you had a pleasant visit and enjoyed the staff and the hotel's cleanliness. We are looking forward to your next visit. Best regards,Angela

8/10 - 좋아요

Susmitha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Lindsey 님, 2024년 4월 22일
Dear Susmitha,Thank you for taking the time to review our property. We appreciate all guests' comments and reviews. We would love to have you back again!Best Wishes,

4/10 - 별로예요

sue

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
checked in and it’s been over an hour and our luggage still not here
2024년 4월에 1박 숙박함
답변 제공: Tania 님, 2024년 4월 20일
Hello Sue,Thank you for providing this feedback about your visit. Please allow me to apologize on behalf of our team for your experience. We apologize for the issues you encountered while checking in. Please reach out to us on our social media site for further assistance. We hope to hear from you.Warm regards,Tania

4/10 - 별로예요

Rayne

아이를 동반한 가족 여행, 반려동물 동반 여행
좋아요: 편의 시설/서비스
there was no indication that i’d have to pay $40 for parking and $46 to valet. super pricey and not something affordable for low/middle class income. they also would not let me use a trolly on my own which is annoying if you have pets and/or children. the “restaurant” wasn’t a restaurant. it was more like a fast food dine out experience.
2024년 4월에 4박 숙박함
답변 제공: Michaela 님, 2024년 4월 17일
Dear Rayne,I want to personally thank you for being our Guest at Hyatt Regency Irvine. I truly appreciate your time and review and want to thank you for providing feedback in regard to parking fees and the restaurant. I do hope we get the opportunity to have you back as our Guest at some point in the future. Have a great day!

10/10 - 훌륭해요

zoe

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean
2024년 4월에 1박 숙박함
답변 제공: Dacia 님, 2024년 4월 17일
Hi Zoe, Thank you so much for your review and stay feedback. We strive to always provide a clean environment for our guests. We hope to welcome you to Hyatt Regency Irvine again soon. Kind regards,

8/10 - 좋아요

andie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was nice
2024년 4월에 1박 숙박함
답변 제공: Angela S. 님, 2024년 4월 16일
Hello andie,Thank you for taking the time to rate your experience and share your feedback. We are thankful you chose to stay at our hotel and had a pleasant stay. We look forward to welcoming you back soon.Best regards,Angela

8/10 - 좋아요

ROBERT

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Too many areas still under construction, not ready for guests
2024년 4월에 1박 숙박함
답변 제공: Angela S 님, 2024년 4월 14일
Hello Robert, We are truly grateful that you chose to stay with us. Your feedback is invaluable in our continuous efforts to improve our guest experiences. We are sorry to hear that we did not meet your expectations, and we would be honored if you would consider staying with us again in the future. If there's anything else we can do for you, please contact us on our social or chat channels.Best regards,Angela

4/10 - 별로예요

Nataly

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
My issue with this property is the cleanliness. When I got my room, I called front desk and told them that the room was not clean. I asked them to focus on the bathroom, BUT I did say that the ROOM was not clean. So, when I came back, I noticed that the bathroom cleaning was just surface level. AND the hand print on the window, the food crumbs on the couch were still there. The cleaning is VERY surface level, they don't even change the bed sheets. I am not sure they even change the used towels. The same towels that I used were folded and put back to their original place. Overall the cleanliness issue really pissed me off because I was staying at THE HYATT and it was EXPENSIVE. Obviously, there are no refund options. So, this is a warning to all my germaphobes out there or to anyone who cares about sleeping in a clean room. That said, the front desk were very nice and considerate. Especially Miriam, she even gave me a refillable water bottle.
2024년 4월에 2박 숙박함
답변 제공: Tania 님, 2024년 4월 12일
Hello Nataly,Thank you for providing this feedback about your visit. Please allow me to apologize on behalf of our team for your experience. We apologize for the issues you encountered regarding the cleanliness of your room. We ask that you please contact us on our social media site so that we can discuss your stay further. We look forward to hearing from you soon.Best wishes,Tania

8/10 - 좋아요

Ross 님, Henderson

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and quiet property, nicely renovated.
2024년 3월에 2박 숙박함
답변 제공: Krista 님, 2024년 4월 9일
Hello Ross, Thank you so much for your rating and lovely review of your stay with us here at the Hyatt Regency Irvine. We are glad to hear that you were pleased with your accommodations, and we hope to welcome you back again soon!Warm Regards, Krista

8/10 - 좋아요

Ross 님, Henderson

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel for business.
2024년 4월에 1박 숙박함
답변 제공: Tania 님, 2024년 4월 13일
Hello Ross,Thank you for the rating and feedback. We are happy that you enjoyed your stay and appreciate the kind feedback. We look forward to welcoming you back soon here at Hyatt Regency Irvine.Warm regards,Tania

10/10 - 훌륭해요

Leonardo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Betsy 님, 2024년 4월 9일
Dear Leonardo,Thank you for your 5/5 feedback and rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Thank you for staying with us.Warm Regards,

10/10 - 훌륭해요

James Jong Chul

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place. Great staff.
2024년 3월에 1박 숙박함
답변 제공: Michelle 님, 2024년 4월 2일
Hello James, Thank you for the excellent rating. We are so glad you had an amazing visit at our hotel. Also happy to hear that the staff was great. It was our pleasure to welcome you. We look forward to welcoming you as our guest again soon.Warm regards,

8/10 - 좋아요

Hadi

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was like new brand hotel, they did really good renovation
2024년 3월에 7박 숙박함
답변 제공: Angela S 님, 2024년 3월 31일
Hello Hadi, Thank you for taking the time to share your feedback. We appreciate you staying with us and are delighted that you appreciate the hotel renovations and overall hotel. We hope to welcome you back again soon. Warmest regards,Angela

10/10 - 훌륭해요

Susan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Enjoyed our stay here! Super clean
2024년 3월에 1박 숙박함
답변 제공: Melinda 님, 2024년 3월 28일
Dear Susan,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us, and we hope to welcome you back to Hyatt Regency Irvine again soon!Warm regards,Melinda

10/10 - 훌륭해요

Rachel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
great place to stay.
2024년 3월에 1박 숙박함
답변 제공: Ciara 님, 2024년 3월 25일
Dear Rachel,Thank you for sharing your review with us. We are delighted to hear that you enjoyed your stay with us. We hope to have the pleasure of welcoming you again in the near future. Please don't hesitate to contact us should you need any assistance. Kind Regards,Ciara

10/10 - 훌륭해요

Andrea

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great property. Lovely. Clean
2024년 3월에 1박 숙박함
답변 제공: Ciara 님, 2024년 3월 25일
Dear Andrea,Thank you for taking the time to review your stay with us. We are happy to know you enjoyed our property and the cleanliness of our hotel. we hope to have the pleasure of welcoming you again in the near future. Please don't hesitate to contact us should you need any assistance. Kind Regards,Ciara

10/10 - 훌륭해요

Manuel 님, Los Angeles

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
!
2024년 3월에 1박 숙박함
답변 제공: Travis 님, 2024년 3월 24일
Hello Manuel!Thank you for taking the time to provide your 5 star review of our hotel. We are glad to hear you enjoyed your stay with us. We look forward to welcoming you back soon! Warm Regards, Travis

8/10 - 좋아요

Eduardo

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Would 5 star if you didn't have to pay 40 dollars a night to park
2024년 3월에 2박 숙박함
답변 제공: Melinda 님, 2024년 3월 23일
Dear Eduardo,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us. We have noted your concern about parking and will forward your feedback to our management team. We hope to have the opportunity to welcome you back to Hyatt Regency Irvine again soon!Warm regards,Melinda

10/10 - 훌륭해요

Yvette

2024년 3월에 1박 숙박함
답변 제공: Melinda 님, 2024년 4월 12일
Dear Yvette,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us, and we hope to welcome you back to Hyatt Regency Irvine again soon!Warm regards,Melinda

10/10 - 훌륭해요

Naji 님, Henderson

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Dacia 님, 2024년 3월 22일
Hello Naji,Thank you so much for the 5-star rating. We are so glad you enjoyed our service and accommodations. Please visit at Hyatt Regency Irvine again soon.Kind regards,

4/10 - 별로예요

Beatriz 님, Norwalk

좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스
The room was nice and super clean. One thing I didn’t like was that I paid for 2 days of valet, but we only used the service for 1 day. When we informed the front desk about this, they said they couldn't refund us because we didn't mention it on the day of use. It seems unreasonable that we can't get a refund for the unused day of parking.
2024년 3월에 2박 숙박함
답변 제공: Betsy 님, 2024년 3월 18일
Dear Beatriz,Thank you for taking the time to review your past stay with us. We appreciate you choosing to stay with us but apologize that the stay did not meet expectations due to issues with the parking. All comments are communicated to hotel management, so they are aware and to help better our location. If you would like help addressing these concerns, please reach out to us on our Social Chat pages. We thank you for choosing to stay with us and hope to have the opportunity to welcome you back. I hope you have a great day! Warm Regards,