The worst hotel stay and i was only here for a couple hours. I stayed here a few years ago and loved it. It was nothing like a i remember. First, the area around the hotel is scary. Way worse than i remember. If youre taking your fam to disney, i wouldnt stay anywhere past the portifino. The area gets really unsafe after that. The hotel was much more run down than i remember. They changed us a $30 early check in fee for checking in ONE HOUR before check in. Which i thought was a little much. Our hotel room was dingy, musty, smelly, sticky (lots of sticky surfaces) and giant looking ants all over the bathroom. We also needed more towells and a new remote because ours was disgusting and broken. It took FIVE requests via phone and me going into the lobby before we got towells. Never got the remote. At 1 point i called the lobby about the remote and rebecca was insanely rude and hostile towards me. When i asked to talk to a manager she told me 1 wouldnt be in for days and they dont respond to after hours texts/calls. I told her i didnt feel comfortable staying somewhere where the front desk is so rude and i cant talk to a manager for days. It took an hour of expedia fighting with them before i got the refund. Rebecca mocked me, laughed at me, and had a large maintenence man follow me and my daughters around and intimidate us. If we didnt get out when we did i think they were going to physically attack us. I think they do it on purpuse so youll leave and they can keep your money.