4/10 - 별로예요
Victoria
가족 여행
2024년 5월 14일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
During my stay, I had two fraudulent charges charged to my card from this hotel. The first time, I was charged $160, and was told by the manager I would be refunded 5-10 business days. The second time, I was charged $564, and immediately got it back on my card after speaking to the manager, but then was charged another $200 “deposit hold” which I had already been charged for. This hold I still have not gotten back. I have called the hotel, they told me it was sent to the wrong card, not my card on file. They would reverse the refund and send it to the right card, but it would take another 10-14 business days…it has been well over that now, and I still don’t have that $200. We go to Florida every year for Cheering events, and I will never stay here again. The staff and the people we met were wonderful, but I am not a rich person. I don’t have the time to be stolen from, and unable to do extra outings with my children while on our trip, as we save up all year for this.
Victoria
2024년 4월에 5박 숙박함