This was one of the worst lodging experiences we’ve ever had. We booked through Hotels.com thinking this was a hotel or private suite. Instead, it turned out to be a single bedroom and bathroom inside a shared house in the Bella Vida subdivision. The house was not clean—dirty carpets, marked walls, and bugs.
Parking was a major issue. The driveway was full, the street had “No Parking” signs, and no realistic alternative was provided. We parked our small Chevy Trax in the marked spot “E,” which extended slightly into the sidewalk because every space was taken.
The next morning, our car was gone. Kissimmee Police told us it had been towed from the property for “blocking the sidewalk.” We had to Uber to a tow yard, were treated rudely, and were forced to pay $175 cash with no written receipt. This caused us to miss a charity race we were in town for and spend more money to enter another.
Only afterward did we learn this subdivision is known for aggressive, almost predatory towing. The hosts had emailed nine different “rules” within 24 hours of booking, burying the towing risk in fine print. It wasn’t visible or clear when booking, and parking was impossible to comply with anyway.
I emailed the property owners requesting reimbursement and they ignored the message completely. Between the misleading listing, unclean room, unsafe parking, predatory towing, and zero response from the hosts, I strongly recommend avoiding this property.
