3 개의 야외 수영장, 07:00 ~ 22:00 오픈, 무료 카바나, 수영장 파라솔
예약 가능 여부 확인

아발론 호텔 & 방갈로스 팜 스프링스, 어 멤버 오브 디자인 호텔스 여행 후기

4 out of 5
아발론 호텔 & 방갈로스 팜 스프링스, 어 멤버 오브 디자인 호텔스
415 South Belardo Rd, Palm Springs, CA

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 500개" "
평점 8 - 좋아요. 1000개 이용 후기 중 262개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 118개" "
평점 4 - 별로예요. 1000개 이용 후기 중 74개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 46개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

2/10 - 너무 별로예요

JAEHUN

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
기본적인 양심부터 갖춰야 할 호텔
여행 다녀오면 후기 남기거나 이런적 없습니다 사실 귀찮아서 찾아서 하지도 않구요 그런데 이런 경우는 처음이라 혹여 저 같은 피해가 없으시길 바라며 이용 후기 남깁니다 저희는 가족 여행으로 방 두개 를 예약했습니다 다음날 체크 아웃 후 유니버셜 스튜디오에서 가족들고 즐거운 시간을 보내고 있는데 남편 문자 서비스로 카드 결제 승인이 아발론 측으로 부터 결재 내역이 뜨더군요 남편이 로밍한 휴대폰으로 전화 해보니 담담자 안내 받는대만 8분여 시간이 들더군요 그리고 담담자의 말로는 우리가 화이트 와인을 2병을 먹었다고 하더군요 남편이 보지고 않았고 손도 댄적 없다니 알아보고 연락준다는 말 밖에는 없더군요 미국 달러로 700불 가량 승인이 나있고 남편은 잘 해결 될 거라 말했지만 타지에서 말도 잘 안 통하고 이미 la로 와 버린 상태라 참 기분이 뒤통수 맞은 기분이 더라구요 그 후 부터 찝찝한 기분에 호텔 한번 잘 못 정한 덕분에 기분이 상한 상태로 저희는 일정을 소화해 내야 했습니다 그 후 남편 현지 친구의 도움으로 4일의 걸쳐 7번의 통화로 취소 해준다는 말을 들었고 그렇다고 바로 취소가 되지도 않더군요 저희는 한국에 와서 카드 회사로 부터 취소 요청 후 취소가 되었습니다 아발론 호텔 측은 기본 적인 매너와 양심 부터 갖춰야 할 듯하네요
답변 제공: Sarah 님, 2015년 11월 21일
Good afternoon, Thank you for taking the time to review your stay. We hope to welcome you back soon.

10/10 - 훌륭해요

Smadar

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really relaxing and healing place
2024년 4월에 4박 숙박함
답변 제공: Cody Elliott Front Office Manager 님, 2024년 4월 28일
Dear Smadar,Thank you for leaving a review of your recent stay here at the Avalon Hotel & Bungalows. We are glad you had a great time and that you were able to heal and relax. We hope to see you again in the future

10/10 - 훌륭해요

Sara

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved staying here. In town for a trade show and enjoyed staying here. Landscaping and grounds of property is stunning! Room was small but clean and cute. Loved the Netflix, apple tv, login on TV. Since here for work, felt a few issues like had to call for ice and couldn't go to ice machine. Didnt make clear on what Wifi was for working on laptop. But small issues, really lovely stay and staff is so kind. LOVED it all!
2024년 3월에 3박 숙박함
답변 제공: Cody Elliott Front Office Manager 님, 2024년 4월 7일
Dear Sara, Thank you for taking the time to leave a review of your recent stay here with us at the Avalon Hotel and Bungalows. We are happy to hear you had a great time with us even though you were here for work. Thank you for the kind words about the staff. We hope you have the opportunity to come back again in the future, hopefully for leisure next time!

10/10 - 훌륭해요

Suzanne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved poolside service and adult only pool - that’s what we were paying for! Staff were so kind and treated us like royalty.
2024년 3월에 8박 숙박함
답변 제공: Cody Elliott Front Office Manager 님, 2024년 3월 31일
Dear Suzanne,Thank you so much for taking the time to leave a review of your recent stay here with us at The Avalon Hotel and Bungalows. We are so pleased to see you had a great visit and enjoyed our poolside service. Thank you for the kind words about the staff and we hope to see you again soon.

10/10 - 훌륭해요

Deidre

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Cute Palm Springs boutique hotel.
2024년 3월에 1박 숙박함
답변 제공: Cody Elliott Front Office Manager 님, 2024년 3월 24일
Dear Deidre,Thank you for taking the time to leave a review of your recent visit to Palm Springs and our property. We are glad to see you enjoyed your time with us and hope to see you again.

10/10 - 훌륭해요

Jill

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall we loved our stay! Beautiful property and very friendly and helpful staff. Also GREAT location!! Areas where improvements are needed: -Sleeper sofa VERY lumpy and uncomfortable -hot water was not consistently available for all. -We had 5 guests and the bungalow allowed for 6. There were only 4 of all items in kitchen such as 4 wine glasses, spoons, plates, etc. Need at least 6 of each. Also need more utensils Definitely need more USB ports and plugs! -one blower dryer did not work -would be nice to have a microwave
2024년 2월에 3박 숙박함
답변 제공: Cody Elliott Front Office Manager 님, 2024년 3월 17일
Hello Jill,Thank you very much for taking the time to leave a review of your recent stay here at The Avalon Hotel and Bungalows. Thank you for your kind words about the staff and property, we are happy you found it so beautiful. Thank you for your comments about the rooms and the kitchen supplies, we are always looking for ways to improve our guest's experience and your feedback helps us to do so. We hope you visit us again soon. Cody ElliottFront Office Manager

10/10 - 훌륭해요

Alana

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Cody Elliott Front Office Manager 님, 2024년 3월 24일
Dear Alana,Thank you for taking the time to leave a rating of your recent stay here with us. We are glad to see you enjoyed the experience and hope to see you again.

6/10 - 괜찮아요

Shahin 님, Georgetown

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Location - Fantastic. Close to shopping and dining Valet - Fantastic. Polite and timely Entrance - A mandatory sign is posted that notes about safety issues at the hotel, presumably linked to asbestos, with reference to risk of child defect, cancer, etc. I'm certain it is a safe place to stay, but the sign is not a good, comforting sign upon check-in. Staff- Fantastic. Friendly and helpful Room - updated, but old. No amount of paint and updates, takes away from the fact that the room was small, lack of closet or shelving space to unpack a suitcase, bathrooms without ventilation or functioning window. The sound insulation was horrible and I could hear the guest upstairs and next door at all hours of the night.
2024년 1월에 3박 숙박함
답변 제공: Cody Elliott Front Office Manager 님, 2024년 2월 4일
Hello Shahin,Thank you very much for taking the time to leave your feedback, as we greatly value all guest input. I am sorry to see that this stay with us did not fully meet your expectations. Our goal is always to create a welcoming and beautiful environment for our guests, and it looks like we did not achieve that with you and I apologize that you were unable to have a restful stay while you were here due to the noise issues. If there is anything at all we can do to further assist, please do not hesitate to contact us at the hotel.Sincerely,Cody ElliottAssistant Front Office Manager

10/10 - 훌륭해요

Lana

Great
2024년 1월에 2박 숙박함
답변 제공: Cody Elliott Front Office Manager 님, 2024년 1월 27일
Dear Lana,Thank you for taking the time to leave a review of your recent stay here at the Avalon Hotel and Bungalows. We are so very pleased to see you had a great time here with us and we hope to see you again soon.

10/10 - 훌륭해요

Oleg

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay
2024년 1월에 4박 숙박함
답변 제공: Cody Elliott Front Office Manager 님, 2024년 1월 21일
Dear Oleg,Thank you for taking the time to leave a review of your recent stay with us here at the Avalon Hotel and Bungalows. We are very pleased to see that you enjoyed your time with us. We are looking forward to seeing you again in the future.

8/10 - 좋아요

Carrie

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Cody Elliott, Front Office Manager 님, 2024년 2월 11일
Dear Carrie,Thank you for taking the time to leave a rating of your recent stay at the Avalon Hotel and Bungalows. We are glad to see you had a good experience and hope to see you again in the future.

10/10 - 훌륭해요

Jennifer

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Such a dreamy little escape from the rigors of "real" life, with lovely staff, delicious food, and proximity to downtown. Fully no hassle, no stress getaway!
2024년 1월에 3박 숙박함
답변 제공: Cody Elliott Front Office Manager 님, 2024년 1월 21일
Dear Jennifer,Thank you for taking the time to leave a review of your recent stay with us here at the Avalon Hotel and Bungalows. We are very pleased to see that you enjoyed our property including our food and close proximity to downtown Palm Springs. We are looking forward to seeing you again in the future the next time you are craving a stress-free getaway.

10/10 - 훌륭해요

KIM

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Second time back to this little Palm Springs gem! Amazing staff. Excellent food. Super fun smaller pool. Love it!
답변 제공: Cody Elliott Front Office Manager 님, 2024년 1월 21일
Dear Kim,Thank you for taking the time to leave a review of your recent stay with us here at the Avalon Hotel and Bungalows. We are very pleased to see that you enjoyed your time with us and found our property to be a gem. We are looking forward to seeing you again in the future.

2/10 - 너무 별로예요

Noelle

2024년 1월에 2박 숙박함
답변 제공: Cody Elliott Assistant Front Office Manager 님, 2024년 1월 21일
Dear Noelle,Thank you for taking the time to leave a review of your recent stay with us here at the Avalon Hotel and Bungalows. We are very pleased to see that you enjoyed your time with us. We are looking forward to seeing you again in the future.

2/10 - 너무 별로예요

kate

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Regretful stay
This was possibly the most disappointing hotel stay I have ever experienced. If you pay $60 for a motel, you know what you’re getting. If you’re paying nearly $600 a night, you’re expecting something pretty great. Alas- not here. Tired decor, shabby bare rooms with broken drawers, cracked walls and cheap plastic furnishings. The dark inter-room corridors were like a rundown Hollywood apartment block. We were so shocked. The pool area was rammed with tables and chairs- you’re literally stepping into other guest’s breakfast to get in and out of the water. We cut our stay short and left early the morning after we arrived to change hotels. I will say that the staff were really helpful and friendly.
2023년 11월에 1박 숙박함
답변 제공: Cody Elliott Front Office Manager 님, 2024년 1월 14일
Hello Kate,Thank you very much for taking the time to leave your feedback, as we greatly value all guest input. I am sorry to see that this stay with us did not meet your expectations. Our goal is always to create a welcoming and beautiful environment for our guests, and it looks like we did not achieve that with you and I apologize that you were unable to have a restful stay while you were here. If there is anything at all we can do to further assist, please do not hesitate to contact us at the hotel.Sincerely,Cody ElliottFront Office Manager

4/10 - 별로예요

실제 이용하신 고객

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
not worth the price
Good location; outdated hotel for price; room was not serviced; there are definitely better options
2024년 1월에 2박 숙박함
답변 제공: Cody Elliott Front Office Manager 님, 2024년 1월 14일
Hello,Thank you for taking the time to leave a review of your recent stay with us at the Avalon Hotel. We are very saddened to hear that you did not have the relaxing experience that we thrive to achieve for all of our guests and that you felt the room did not live up to the value of the stay. Please reach out to the hotel directly if you have any particular concerns about your stay.

6/10 - 괜찮아요

David

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Nice motel if you can get it for $200 a night
It is a nice run down motel. If any dog barked then they just texed everyone with a dog. I came back from a night club and my dog was asleep. Beware of there extra fees (about $100 a day?) The restaurant was good, and the staff was very nice. The bed was nice the room was old. I was $700 a night all in, and realistically a nice $225 a night motel. The valet staff were polite. And check in staff were very nice.
2023년 12월에 3박 숙박함
답변 제공: Cody Elliott Front Office Manager 님, 2024년 1월 7일
Hello David,Thank you very much for taking the time to leave your feedback, as we greatly value all guest input. I am sorry to see that this stay with us did not fully meet your expectations. Our goal is always to create a welcoming and beautiful environment for our guests, and it looks like we did not completely achieve that with you. We do appreciate the kind words about our team and about the food. We are looking forward to updating all our guest rooms in the future however I know that does not make up for your recent experience If there is anything at all we can do to further assist, please do not hesitate to contact us at the hotel.Sincerely,

6/10 - 괜찮아요

James

가족 여행
좋아요: 청결 상태
별로예요: 객실의 편안함
Just OK
The rooms were just ok with minimal furnishings in one case no closet to speak of and just bland and mediocre in general. In both locations both rooms were incredibly noisy and no care was taken to reduce the amount of noise caused by other guests or staff. The value for the money paid was kind of appalling considering that from a base price of about $400 for a very basic room it rose to $500 with taxes, surcharges etc etc Not an experience we’d like to repeat
2023년 12월에 2박 숙박함
답변 제공: Cody Elliott Assistant Front Office Manager 님, 2023년 12월 31일
Hello,Thank you for taking the time to share your feedback. I am so sorry to see that you did not find our rooms to your liking. While we are looking forward to updating all of our guestrooms in the near future, I recognize that this does not make up for your past stay. If there is anything we can do to assist you further, please do not hesitate to contact us at the hotel.Sincerely,

6/10 - 괜찮아요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Not a good value- for almost $400 per night I expect more. The staff was friendly, the pool, bathroom, and other facilities were well maintained- however the following were subpar. For the price I expect the room to be more than essentially a walkout basement. 1) Our room was dug into the side of a hill with a slider and a concrete retaining wall, and no window at the room’s entrance so the room was dark, 2) there were no comfortable sitting chairs inside despite adequate space for two, 3) there were multiple extension cords under the bed that I can’t see how that is not a fire code violation, 4) no ice bucket in room (have had them in motel six), 5) had to go into the bar to get our own drinks after being in the pool area for 15-20 minutes in the middle afternoon without service. Again I expect more based on the price
2023년 12월에 2박 숙박함
답변 제공: Cody Elliott Assistant Front Office Manager 님, 2023년 12월 24일
Hello David,Thank you for taking the time to share your feedback. I am so sorry to see that you did not find our property and room to your liking. While we are looking forward to updating all of our guestrooms in the near future, I recognize that this does not make up for your past stay. If there is anything we can do to assist you further, please do not hesitate to contact us at the hotel.Sincerely,

2/10 - 너무 별로예요

Stephen

2023년 11월에 1박 숙박함
답변 제공: Cody Elliott Assistant Front Office Manager 님, 2023년 12월 17일
Hello Stephen,Thank you for staying with us at the Avalon Hotel & Bungalows, and thank you for taking the time to share your feedback with us. We sincerely value all guest feedback and strive to use it to improve our property and services every day. We are sorry to see we were unable to provide a positive stay for you. Please feel free to reach out to us and let us know about your experience so we can get more insight into what went wrong and how we can possibly make it right for you.

10/10 - 훌륭해요

Kelli

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It gets better and better every time I stay. The staff is amazing. I love the looks of the place. And I love staying in a room over the main pool so I can feel connected to life while I'm inside working. I also love hearing the music wafting in.
2023년 11월에 2박 숙박함
답변 제공: Cody Elliott Assistant Front Office Manager 님, 2023년 11월 12일
Dear Kelli,Thank you for taking the time to leave a review of your recent stay here at the Avalon Hotel. We are pleased to see you enjoyed your time with us and are happy to hear we continue to be a fun environment for you to complete your work in. We hope you return again soon.Cody ElliottAssistant Front Office Manager

10/10 - 훌륭해요

Noelle

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love the Avalon. Quiet, stylish and located perfectly in Palm Springs. Chi Chi restaurant and pool side dining was perfect. Excellent choice in Palm Springs Noelle Halcrow - Vancouver, BC
2023년 10월에 4박 숙박함
답변 제공: Cody Elliott Assistant Front Office Manager 님, 2023년 10월 31일
Dear Noelle,Thank you for taking the time to leave a rating of your recent stay here at the Avalon Hotel. We are pleased to see you enjoyed your time with us and hope you return again soon.Cody ElliottAssistant Front Office Manager

10/10 - 훌륭해요

Maddie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 10월에 4박 숙박함
답변 제공: Cody Elliott Assistant Front Office Manager 님, 2023년 11월 12일
Dear Maddie,Thank you for taking the time to leave a rating of your recent stay here at the Avalon Hotel. We are pleased to see you enjoyed your time with us and hope you return again soon.Cody ElliottAssistant Front Office Manager

10/10 - 훌륭해요

Karin

단체 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 3박 숙박함
답변 제공: Matt 님, 2023년 10월 21일
Hello Karin,Thank you for choosing to stay with us at Avalon. We appreciate you taking the time to write a review. We are glad to hear that your accommodations wereenjoyable, and to hear about the positive experienceyou had at Avalon.At Avalon, we aim to provide a truly unique experience from check in to check out, and we arepleased to know we exceeded your expectations. Welook forward to welcoming you back for anothergetaway in the future.Sincerely,Matt Shough, General Manager

10/10 - 훌륭해요

Alysen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 3박 숙박함
답변 제공: Matt 님, 2023년 10월 21일
Dear Alysen,Thank you for your thoughtful review ofAvalon. We are pleased to know just howmuch you enjoyed your stay. Our goal isto always offer one-of-a-kind, memorableexperiences. We are so appreciative to hear thatyour stay with us has been exceptional.We look forward to welcoming you back foranother getaway soon.Until next time.Matt Shough, General Manager

10/10 - 훌륭해요

Kelli

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like being on my balcony over the pool and hearing the people talking and glasses clinking and music playing while I'm stuck working. It makes me feel like I'm not alone. I love the vibe
2023년 10월에 2박 숙박함
답변 제공: Cody Elliott Assistant Front Office Manager 님, 2023년 10월 20일
Dear Kelli,Thank you for taking the time to leave a review of your recent stay here at the Avalon Hotel. We are pleased to see you enjoyed your time with us and hope you return again soon and hopefully you can visit us to relax next time instead of getting stuck working!

10/10 - 훌륭해요

Robert

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place for the family
2023년 10월에 4박 숙박함
답변 제공: Cody Elliott Assistant Front Office Manager 님, 2023년 10월 20일
Dear Robert,Thank you for taking the time to leave a review of your recent stay here at the Avalon Hotel. We are pleased to see you enjoyed your time with us and hope you return again soon.

10/10 - 훌륭해요

Molly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful
Stayed here on our honeymoon. Quiet and quaint hotel and the staff was great. It was our first time in Palm Springs and one of the staff members wrote us a list of restaurants/activities. We will definitely stay here when in town again!
2023년 10월에 4박 숙박함
답변 제공: Cody Elliott Assistant Front Office Manager 님, 2023년 10월 15일
Dear Molly,Thank you for your review! We are so pleased you had a great honeymoon and that the staff were able to ensure you had a great first experience here in Palm Springs. We hope you enjoyed our property and our city enough to come back for another visit soon.

10/10 - 훌륭해요

Lily

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed at Avalon after doing tons of research on where to stay for a solo trip and it exceeded my expectations! I felt super comfortable being there as a woman traveling alone, and being so close to downtown made exploring, even at night, easy. The hotel is really cute and my room was thoughtfully updated. I loved having multiple pools to hang out at and the gym was really nice too! The staff was really attentive and kind. The food and drinks were good too. Highly recommend staying here!
2023년 10월에 3박 숙박함
답변 제공: Cody Elliott Assistant Front Office Manager 님, 2023년 10월 15일
Dear Lily,Thank you so much for your thoughtful review of your stay here at the Avalon. We are so happy to hear you found our property to be a safe and fun place to relax. We are pleased you enjoyed our pools, gym and food, as well as your room. We hope you come back the next time you need some relaxation and comfort.

10/10 - 훌륭해요

jon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Cody Elliott Assistant Front Office Manager 님, 2023년 10월 15일
Dear Jon,Thank you for taking the time to leave a rating of your recent stay here at the Avalon Hotel. We are pleased to see you enjoyed your time with us and hope you return again soon.Cody ElliottAssistant Front Office Manager

10/10 - 훌륭해요

Pavel

2023년 9월에 2박 숙박함
답변 제공: Cody Elliott Assistant Front Office Manager 님, 2023년 10월 8일
Dear Pavel,Thank you for taking the time to leave a rating of your recent experience here at The Avalon. We are pleased to see you enjoyed it and hope to see you again in the future.

6/10 - 괜찮아요

Keely

연인과의 여행
좋아요: 직원 및 서비스
2023년 9월에 5박 숙박함
답변 제공: Cody Elliott Assistant Front Office Manager 님, 2023년 10월 1일
Dear Keely,Thank you for taking the time to leave a rating of your recent stay. We hope to see you again in the future.

10/10 - 훌륭해요

Emily

2023년 9월에 1박 숙박함
답변 제공: Cody Elliott Assistant Front Office Manager 님, 2023년 9월 24일
Dear Emily,Thank you for taking the time to leave a rating of your stay with us here at the Avalon hotel and Bungalows. We are pleased that you had a great time and hope to see you again.

8/10 - 좋아요

Ric

좋아요: 직원 및 서비스
2023년 9월에 3박 숙박함
답변 제공: Cody Elliott Assistant Front Office Manager 님, 2023년 9월 22일
Dear Ric,Thank you for taking the time to leave a rating of your recent stay here at the Avalon. We hope you come back soon.

10/10 - 훌륭해요

Minerva

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Avalon was a pleasant surprise. Customer service was excellent. I loved our room decor and cleanliness. I really needed a quiet adult weekend and that’s what I got. The grounds are beautiful, well kept and scenic. It’s walking distance to down town. I would only say our bathroom was tiny. No counters space at all. And there is no closet to hang clothes.
2023년 9월에 1박 숙박함
답변 제공: Cody Elliott Assistant Front Office Manager 님, 2023년 9월 24일
Hello Minerva,Thank you for taking the time to write about your experience at The Avalon. We so appreciate your kind words about our beautiful property. We are beyond thrilled that you had such an amazing time with us at! We are so proud of the experiences that we provide to our guests--the beautiful design, stunning grounds, and of course gracious service. It is gratifying to see that we hit the mark during your stay. Thank you for the feedback on the room, we are always looking for ways to improve our rooms and property. We so appreciate you sharing these kind words, and cannot wait to see you again soon!

10/10 - 훌륭해요

Alejandra 님, Costa Mesa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
the Beautiful design the wonderful food by the pool, the very nice staff! we were just for the night and had breakfast and was so good 😊
2023년 9월에 1박 숙박함
답변 제공: Cody Elliott Assistant Front Office Manager 님, 2023년 9월 17일
Dear Alejandra,Thank you for taking the time to leave a review of your recent stay with us. We are glad you had a great time and thank you for your kind words about the staff. We hope to see you again soon even if it's for only one night again, we will be happy to have you.

10/10 - 훌륭해요

Katharine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s always a pleasure staying at the Avalon - the staff are great, the pool is fun - and the rooms are cool…
2023년 9월에 2박 숙박함
답변 제공: Cody Elliott Assistant Front Office Manager 님, 2023년 10월 31일
Dear Katharine,Thank you for taking the time to leave a review of your recent stay here at the Avalon Hotel. We are pleased to see you enjoyed your time with us and hope you return again soon.Cody ElliottAssistant Front Office Manager

6/10 - 괜찮아요

Jessica

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is very clean but the rooms are very basic for what you pay.
2023년 9월에 2박 숙박함
답변 제공: Cody Elliott Assistant Front Office Manager 님, 2023년 9월 10일
Dear Jessica,Thank you so very much for taking the time to leave a review of your recent stay here at the Avalon. We appreciate all feedback as it helps us grow. We are sorry to see you were disappointed in the rooms however we are always changing and growing and do have plans to upgrade the rooms in the future. We hope you come back again to see what changes we make.

10/10 - 훌륭해요

Araceli

2023년 8월에 1박 숙박함
답변 제공: Cody Elliott Assistant Front Office Manager 님, 2023년 9월 17일
Dear Araceli,Thank you for taking the time to leave a rating of your recent stay with us. We are glad you had a great time and hope to see you again soon.

10/10 - 훌륭해요

Anthony

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great !
2023년 8월에 3박 숙박함
답변 제공: Cody Elliott Assistant Front Office Manager 님, 2023년 8월 27일
Dear Anthony,Thank you for taking the time to leave a rating of your recent stay at The Avalon. We are pleased you enjoyed it and hope to see you again.

2/10 - 너무 별로예요

Lusine

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함
답변 제공: Sarah 님, 2023년 8월 15일
Hi Lusine - My name is Sarah. I met with you and your son when you were on property and provided you with an upgrade and some refreshments. I am sorry to see your negative review. Did something else happen during your stay I wasnt aware of.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
The hotel was OK..
I wanted to leave a review because hotel staffs were super friendly. Especially the guy in the Valet. Kids enjoyed the family pool.
2023년 8월에 1박 숙박함
답변 제공: Sarah 님, 2023년 8월 15일
Thank you!

2/10 - 너무 별로예요

Catherine

2023년 8월에 1박 숙박함
답변 제공: Cody Elliott, Assistant Front Office Manager 님, 2023년 9월 3일
Hi Catherine,We are sorry to see your 1-star rating. Please feel free to reach out to us and let us know about your experience so we can get more insight into what went wrong and how we can fix it. Thank you,

10/10 - 훌륭해요

Alaina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: Sarah 님, 2023년 8월 15일
Thank you!

10/10 - 훌륭해요

Tiffany

2023년 8월에 2박 숙박함
답변 제공: Cody Elliott, Assistant Front Office Manager 님, 2023년 9월 3일
Dear Tiffany, Thank you for taking the time to leave a rating of your recent stay with us. We are pleased to see you enjoyed your time with us and hope to see you again soon.

10/10 - 훌륭해요

Derwin

2023년 8월에 2박 숙박함
답변 제공: Cody Elliott Assistant Front Office Manager 님, 2023년 8월 27일
Dear Derwin,Thank you for taking the time to leave a rating of your recent stay at The Avalon. We are pleased you enjoyed it and hope to see you again.

10/10 - 훌륭해요

Sergey

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Hotel continues to deliver excellent service while making the property feel cozy.
2023년 7월에 3박 숙박함
답변 제공: Cody Elliott Assistant Front Office Manager 님, 2023년 8월 4일
Dear Sergey,Thank you for taking the time to leave a review of your recent stay. We are pleased to see you enjoyed your time with us and hope to see you again.Cody ElliottAssistant front Office Manager

4/10 - 별로예요

Olga

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The pictures could not be more misleading. This hotel is super outdated, hotel beds are old and uncomfortable, and you can hear everything from outside. Our room had a terrible sewage smell, and our hotel shower would back up every time we used it. For $400/night it’s a total rip off. Save your money and stay elsewhere.
답변 제공: Cody Elliott Assistant Front Office Manager 님, 2023년 7월 30일
Dear Olga,Thank you for taking the time to provide us with your feedback, and thank you for staying with us at Avalon Hotel & Bungalows in Palm Springs. We are so sorry to see that some aspects of your stay did not live up to your expectations or ours and that the room was disappointing. We strive to give our guests a relaxing environment during their stays with us and are saddened we were unable to do this for you. Please do not hesitate to contact us directly if there is anything further we might do to make it right for you.Sincerely,Cody ElliottAssistant Front office manager

10/10 - 훌륭해요

william

2023년 7월에 3박 숙박함
답변 제공: Sarah 님, 2023년 8월 15일
Thank you!

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 객실의 편안함
Beautiful pools, amazing restaurant, and fab location. Property needs updating in rooms and around grounds. Rooms are comfy but need a major deep clean.
2023년 7월에 1박 숙박함
답변 제공: Cody Elliott Assistant Front Office Manager 님, 2023년 7월 22일
Hello,Thank you for taking the time to share your feedback. I am so sorry to see that you did not find the rooms to your liking during this visit. While we are looking forward to updating all of our guestrooms in the near future, I recognize that this does not make up for your past stay. If there is anything we can do to assist you further, please do not hesitate to contact us at the hotel. Sincerely,