로비

홈우드 스위트 바이 힐튼 팜 데저트 여행 후기

3 out of 5

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1002개 이용 후기 중 479개" "
평점 8 - 좋아요. 1002개 이용 후기 중 280개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 112개" "
평점 4 - 별로예요. 1002개 이용 후기 중 67개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 64개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

4/10 - 별로예요

Sung Eun

2024년 1월에 1박 숙박함
답변 제공: Leonardo Ch. 님, 2024년 1월 25일
Dear Sung Eun. Thank you for taking the time to leave a review, even though specific comments weren't provided. We value your feedback, and if there are particular aspects or areas where we can improve to make your next stay more satisfactory, please feel free to share more details. Your input is important to us, and we hope to address any concerns and enhance your experience in the future.

8/10 - 좋아요

Eun Ah

좋아요: 청결 상태, 직원 및 서비스
2021년 2월에 1박 숙박함
답변 제공: Rudy 님, 2021년 3월 18일
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon! Sincerely, Rudy

10/10 - 훌륭해요

Joohee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
홈우드
간단하게나마 저녁 및 drink도 포함되어 있어 좋았습니다
2020년 2월에 1박 숙박함

10/10 - 훌륭해요

Younok

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
여유로운 휴식.
편안하고 여유로운 휴식을 즐기고 아침과 저녁 식사가 공짜. 메뉴도 좋습니다.
2018년 11월에 14박 숙박함

10/10 - 훌륭해요

Viviana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Check in and check out customer service was amazing! General Manager that helped us at check in was very accommodating and had great customer service!
2024년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 18일
Dear Viviana, Thank you for staying with us at the Homewood Suites Palm Desert! We are glad to hear you had a great experience.

8/10 - 좋아요

Melissa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 18일
Dear Melissa, Thank you for staying with us and taking the time to share your rating!

10/10 - 훌륭해요

Ana 님, Torrance

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed here to go to a concert at the Acrisure Arena. Convenient location. Everything was clean, no complaints. Would stay here again when in the area.
2024년 3월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 1일
Dear Ana, Thank you for staying with us in Palm Desert for your concert! We are glad you enjoyed your experience at Homewood Suites and look forward to seeing you again next time travel brings you to the area.

4/10 - 별로예요

Juan

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Stay was ruined and slept uncomfortably after my wife found hair in between the sheets. We had to wait almost an hour for someone from the front desk brought new linen. We changed the bedding ourselves and slept uneasy after that. Breakfast was dry and over cooked.
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 1일
Dear Juan, We sincerely apologize for the inconvenience caused with the hair found. We are also sorry that it took a while for new linens as we only had one employee working the front desk at that hour. Lastly, we are sorry to see you did not enjoy the complimentary breakfast. We wish you safe travels and a wonderful week.

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 14일
Dear David, Thank you for staying with us and taking the time to share your rating!

6/10 - 괜찮아요

Daniel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Property was ok. Some updating would be needed. Too much carpet, we prefer tile flooring, the furniture was used, cabinets chipped. My wife had no hot water both mornings when she showered at 6:30 am.
2024년 2월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 14일
Dear Daniel, Thank you for staying with us and taking the time to share your review. We appreciate your feedback and will be sharing your comments with our team as we are always looking for ways to improve.

6/10 - 괜찮아요

Lydia and John

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
This property is location at the edge of Palm Desert, a little furthur than we wanted to be but still close to major thru ways of the city. This property as a whole needs some attention, exit signs missing, common furniture and carpet showing signs of wear, exit doors that slam loudly as you exit, reverberating throughout the hallway and closet doors inside our room that did not slide. When we attempted to bring up these issues with management, all we got in return was a blank stare. At $250 an average night, more could be done, more should be done, if presented with another option for the same price point, choose the other option, dont stay here until these little things are addressed.
2024년 2월에 3박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 4일
Dear Lydia and John, We appreciate you staying with us and taking the time to share your review. We will be sharing your feedback with our team for improvement as we hope to provide every guest with an excellent experience!

10/10 - 훌륭해요

Jeffrey

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Exactly what was wanted for a 3 night stay
2024년 2월에 3박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 26일
Dear Jeffrey, Thank you for choosing Homewood Suites Palm Desert and sharing your review!

10/10 - 훌륭해요

NICOLAS

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
La temperatura del agua de la alberca estaba calientita.
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 26일
Dear Nicolas, We appreciate you staying with us in Palm Desert and sharing your review!

6/10 - 괜찮아요

Shonta

좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Room was very dusty. Curtains had holes and missing wands. Carpet needs updating.
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 26일
Dear Shonta, Thank you for staying with us and sharing your review. We apologize for the issues mentioned. We will be sharing your feedback with our housekeeping team for improvement.

10/10 - 훌륭해요

Sylvia

2024년 2월에 1박 숙박함
답변 제공: Leonardo Ch. 님, 2024년 3월 28일
Dear Sylvia. Thank you for rating your experience at Homewood Suites by Hilton Palm Desert with a perfect score of 5/5 stars! We are delighted to see that you had an excellent stay with us.

4/10 - 별로예요

CLAUDIA

단체 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
We had to move our room because we found stains on the bedspread and on blanket. Also found pubic hair in shower, not to mention the furniture was all stained. Looked nothing like the pictures you showed on website! Extremely disappointed
2024년 2월에 7박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 14일
Dear Claudia, Thank you for staying with us. We are sorry to hear your stay was less than desirable. We strive to always provide a top-notch experience, however, there is always room for improvement. We hope you give us an opportunity to provide you with a better experience the next time you come to the area.

8/10 - 좋아요

Samantha

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Only thing I have to complain about is the ice machine being filthy.
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 14일
Dear Samantha, Thank you for staying with us and taking the time to share your feedback. We will share this with our team to immediately correct that issue.

8/10 - 좋아요

ZhiWei 님, Placentia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 26일
Dear ZhiWei, Thank you for staying with us and sharing your rating!

8/10 - 좋아요

Rene

연인과의 여행
They have a very nice breakfast spread. It was better than expected and the staff there keep it clean and stocked. There was a weird offensive smell in the hotel hallways. Luckily not in our room.
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 14일
Dear Rene, Thank you for staying with us and sharing your review! We apologize for the smell in the hallway, and we are happy to hear that you enjoyed our complimentary breakfast offerings. Safe travels!

2/10 - 너무 별로예요

Ana

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Probably one of the worst I’ve stayed at. It was dirty. I got there and my room wasn’t ready, after 3pm. Way too pricey for the quality. If you have an opportunity please go somewhere else and save your disappointment.
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 14일
Dear Ana, We are sorry to hear that your stay with us was not enjoyable. We will be sharing your feedback with our housekeeping team as cleanliness is a key priority.

4/10 - 별로예요

Bill 님, Yakima

좋아요: 숙박 시설 상태 및 시설
2024년 1월에 4박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 14일
Dear Bill, Thank you for taking the time to share your rating. We hope to see you again for the opportunity to provide you with a 5/5 experience.

6/10 - 괜찮아요

wonok

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 10박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 14일
Thank you for staying with us and taking the time to share your rating.

10/10 - 훌륭해요

Irisbel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was amazing
2024년 1월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 14일
Dear Irisbel, Thank you for staying at Homewood Suites Palm Desert and sharing your review! We appreciate you taking the time to mention our wonderful staff.

10/10 - 훌륭해요

Jerry 님, San Diego

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Leonardo Ch. 님, 2024년 1월 25일
Dear Jerry. Thank you for awarding Homewood Suites by Hilton Palm Desert a perfect 5/5 stars! We're thrilled to know that you had a wonderful experience. If there are specific features or services that you found particularly commendable or if there's anything else you'd like to share, we'd love to hear about it. Your feedback is important to us, and we look forward to the opportunity to welcome you back for another outstanding stay!

4/10 - 별로예요

erin

좋아요: 직원 및 서비스
2024년 1월에 2박 숙박함
답변 제공: Leonardo Ch. 님, 2024년 1월 25일
Dear Erin. Thank you for taking the time to leave a review, even though specific comments weren't provided. We value your feedback, and if there are particular aspects or areas where we can improve to make your next stay more satisfactory, please feel free to share more details. Your input is important to us, and we hope to address any concerns and enhance your experience in the future. If you have specific suggestions or requests, please let us know, and we'll do our best to accommodate them. We appreciate your feedback and hope to have the opportunity to better serve you in the future.

4/10 - 별로예요

Julie

좋아요: 청결 상태, 편의 시설/서비스
While the room and furnishings were better than average, the noise level was high. Both mechanical and human noise was louder and prevalent than usual. No hot water for bathing or shower at mid day!
2024년 1월에 2박 숙박함
답변 제공: Leonardo Ch. 님, 2024년 1월 25일
Dear Julie. Thank you for taking the time to share your feedback about your recent stay. We apologize for the inconvenience you experienced with the noise level and the lack of hot water during your stay. This is not the experience we aim to provide, and we take your comments seriously.

8/10 - 좋아요

Leo

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Large rooms, excellent staff. Good location for our purpose. I would stay again.
2024년 1월에 3박 숙박함
답변 제공: Leonardo Ch. 님, 2024년 1월 25일
Dear Leo. Thank you for taking the time to share your positive experience at Homewood Suites by Hilton Palm Desert! We're pleased to hear that you found the rooms spacious, the staff excellent, and the location suitable for your needs. It's great to know that you would choose to stay with us again.

10/10 - 훌륭해요

Karen 님, Surfside

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Large and comfortable rooms. Rooms have everything in them and everything works. Our stay was wonderful.
2024년 1월에 1박 숙박함
답변 제공: Leonardo Ch. 님, 2024년 1월 25일
Dear Karen. Thank you for sharing your positive feedback about your stay at Homewood Suites by Hilton Palm Desert! We're delighted to hear that you found the rooms large and comfortable, equipped with everything you needed and in good working order. It's wonderful to know that your stay was enjoyable. We value your feedback and look forward to the opportunity to welcome you back for another wonderful stay in the future!

10/10 - 훌륭해요

CHARLES

2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 14일
Dear Charles, Thank you for staying with us in Palm Desert and sharing your 5/5 rating!

6/10 - 괜찮아요

Rosa 님, Temecula

2024년 1월에 1박 숙박함
답변 제공: Leonardo Ch. 님, 2024년 1월 25일
Dear Rosa. Thank you for taking the time to leave a review, even though specific comments weren't provided. We appreciate your feedback, and if there are particular aspects or areas where we can improve to make your next stay more satisfactory, please feel free to share more details.

8/10 - 좋아요

Tim

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good sized suite with 2 complete rooms, two TVs, full kitchen. Will come back. Decent value. Close to Acrisure Arena for big concert.
2024년 1월에 1박 숙박함
답변 제공: Leonardo Ch. 님, 2024년 1월 25일
Dear Tim. Thank you for taking the time to share your positive feedback about Homewood Suites by Hilton Palm Desert! We appreciate your review, and we look forward to welcoming you back for another enjoyable stay in the future!

10/10 - 훌륭해요

MARIA VICTORIA 님, san diego

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Enjoyed staying there
2024년 1월에 1박 숙박함
답변 제공: Leonardo Ch. 님, 2024년 1월 25일
Dear Maria Victoria. Thank you for taking the time to share your feedback about your stay at Homewood Suites by Hilton Palm Desert! We're delighted to hear that you enjoyed your time with us. If there are any specific highlights or experiences that made your stay enjoyable, or if there's anything else you'd like to share, feel free to let us know. We appreciate your review and look forward to the opportunity to welcome you back for another pleasant stay!

10/10 - 훌륭해요

Peter

연인과의 여행
좋아요: 편의 시설/서비스
Great stay!
2024년 1월에 1박 숙박함
답변 제공: Leonardo Ch. 님, 2024년 1월 25일
Dear Peter. Thank you for sharing your positive feedback about your stay at Homewood Suites by Hilton Palm Desert! We're delighted to hear that you had a great stay. If there are any specific aspects or experiences that stood out to you, or if there's anything else you'd like to share, feel free to let us know. We appreciate your review and look forward to welcoming you back for another fantastic stay in the future!

6/10 - 괜찮아요

Gregory

좋아요: 청결 상태
Well we booked a Queen bed and got a double they put us in a handicap room and I booked this stay some time ago. We checked in about 6 pm and I think we got what was left over they said they were sold out that night, we don’t know if we will book again.
2023년 12월에 1박 숙박함
답변 제공: Leonardo Ch. 님, 2024년 1월 25일
Dear Gregory. Thank you for sharing your experience, and we apologize for any inconvenience you encountered during your stay. We understand the importance of receiving the room type you booked, and we're sorry for the mix-up. Your feedback is valuable, and we'll address this issue to ensure a smoother check-in process for future guests.

10/10 - 훌륭해요

Kyle

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Leonardo Ch. 님, 2024년 1월 25일
Dear Kyle. We're thrilled to see that you had a fantastic experience at Homewood Suites by Hilton Palm Desert, earning it a perfect 10/10 stars! If there are any specific aspects of your stay that stood out to you or if there's anything you'd like to share, we'd love to hear more about it. Your feedback is important to us, and we look forward to providing you with another outstanding experience in the future!

10/10 - 훌륭해요

Michelle

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel was good & the rooms were big.
2023년 12월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 14일
Dear Michelle, Thank you for staying with us in Palm Desert and sharing your review!

10/10 - 훌륭해요

Robert

2023년 12월에 1박 숙박함
답변 제공: Leonardo Ch. 님, 2024년 1월 25일
Dear Robert. We're delighted to see your 5/5 stars review for Homewood Suites by Hilton Palm Desert! Your positive rating is greatly appreciated. If there are any aspects of your stay that stood out or any feedback you'd like to share, please feel free to do so. We aim to provide excellent experiences, and we look forward to hosting you again in the future for another exceptional stay!

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스
Don’t stay here.
Bathroom floor not clean. Kitchen table sticky. Breakfast a joke. Unkempt area , girl monitoring area could not have been more unaware of how poor service is. For a hotel over $200 a night worse this was the worst property of this type I have ever stayed at. Hilton should be embarrassed
2023년 12월에 1박 숙박함
답변 제공: Leonardo Ch. 님, 2024년 1월 25일
Dear Guest. We sincerely apologize for the disappointing experience you had during your stay. Your feedback is essential for us to address and improve the issues you've mentioned. Cleanliness and service are top priorities, and we regret that we fell short of your expectations. We appreciate your honesty, and if you choose to give us another chance, we are committed to providing you with the high-quality service you deserve.

10/10 - 훌륭해요

Fatima

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy to check in and out. Place was clean. Breakfast was good. Staff was friendly.
2023년 12월에 1박 숙박함
답변 제공: Leonardo Ch. 님, 2024년 1월 25일
Dear Fatima. Thank you for taking the time to share your positive experience at Homewood Suites by Hilton Palm Desert! We're delighted to hear that your check-in and check-out processes were easy, the place was clean, breakfast was good, and the staff was friendly. Providing a seamless and enjoyable stay is our goal, and we're glad to know we achieved that during your visit.

10/10 - 훌륭해요

Mario

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay. Staff was very friendly and the rooms were clean. The complimentary breakfast was a added bonus. So far excellent stay.
2023년 12월에 1박 숙박함
답변 제공: Leonardo Ch. 님, 2024년 1월 25일
Dear Mario. Thank you for sharing your wonderful experience at Homewood Suites by Hilton Palm Desert! We're thrilled to hear that you found it to be a great place to stay. It's fantastic to know that the staff was very friendly, the rooms were clean, and the complimentary breakfast was an added bonus, contributing to an excellent stay.

10/10 - 훌륭해요

Amarylles

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great customer service
2023년 12월에 2박 숙박함
답변 제공: Leonardo Ch. 님, 2024년 1월 25일
Dear Guest. We're thrilled to see that you had an excellent experience at Homewood Suites by Hilton Palm Desert, earning it a perfect 5/5 stars! If there are any specific highlights from your stay or particular aspects you appreciated, we'd love to hear more about it. Your feedback is valuable, and we look forward to hosting you again for another outstanding visit!

4/10 - 별로예요

Jaime

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
See above
2023년 12월에 1박 숙박함
답변 제공: Leonardo Ch. 님, 2024년 1월 25일
Dear Jaime. Thank you for taking the time to leave a review, although we notice there weren't specific comments provided. We value your feedback, and if there are particular aspects that didn't meet your expectations or areas where we can improve, please feel free to share more details.

2/10 - 너무 별로예요

Katie

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Do Yourself A Favor and Spend More Elsewhere
Horrible experience. Came in really late after driving 5 hours and nobody was at the front desk - finally had to yell “excuse me” and someone came from the back. Power went out around 10 PM and it’s currently 330 AM and it’s still not on. Our food is going bad, it’s hot and stuffy in the room, just super sketch vibes. The room itself has stains and I just honestly feel disgusting and can’t wait to shower in the morning (let’s hope that works). Worst hotel stay I’ve probably ever had. Asking for a full refund for this unacceptable power outage. You’d think a hotel has a backup generator… wrong.
2023년 12월에 1박 숙박함
답변 제공: Miguel 님, 2023년 12월 22일
Katie, the power outage was something we can’t control. The electricity company was doing maintenance that night. My front desk associate was checking on an elderly guest that we have at the hotel.

8/10 - 좋아요

Brigido

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Leonardo Ch. 님, 2024년 1월 25일
Dear Brigido. Thank you for taking the time to leave a 4/5 review for Homewood Suites by Hilton Palm Desert. We appreciate your rating, and if there are any specific areas or aspects you think we can improve upon to make your next stay even better, please feel free to let us know. Your feedback is valuable to us, and we hope to welcome you back for an even more satisfying experience in the future!

10/10 - 훌륭해요

eric

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff is very friendly and the facility and nice and clean!
2023년 12월에 2박 숙박함
답변 제공: Leonardo Ch. 님, 2024년 1월 25일
Dear Eric. Thank you for taking the time to share your positive feedback about Homewood Suites by Hilton Palm Desert! We're delighted to hear that you found our staff very friendly and the facility nice and clean. Providing a welcoming and clean environment is a top priority for us, and we're thrilled to know that it contributed to a positive experience for you.

8/10 - 좋아요

Michael

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Please try
Staff were friendly. Check-in/out effortless. Cleanliness of dining area was good. Room was worn; dining table missing large pieces of laminate at each corner, sofa pillow seams were coming apart, dark stains on carpet, all dirty light switches, vanity drawer was used to prop open bathroom door!
2023년 12월에 2박 숙박함
답변 제공: Leonardo Ch. 님, 2024년 1월 25일
Dear Michael. Thank you for taking the time to share your feedback about your recent stay. We're pleased to hear that you found the staff friendly and the check-in/out process effortless. We also appreciate your positive comments about the cleanliness of the dining area. However, we sincerely apologize for the issues you encountered with the room. Your observations are crucial for our improvement, and we will address these issues promptly to ensure a more comfortable and enjoyable experience for our guests.

10/10 - 훌륭해요

Diane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Leonardo Ch. 님, 2024년 1월 25일
Dear Diane. Thank you for taking the time to leave a perfect 10/10 stars review for Homewood Suites by Hilton Palm Desert! We're delighted to hear about your positive experience. If you have any specific feedback or if there's anything else you'd like to share about your stay, please feel free to let us know. We appreciate your high rating and look forward to welcoming you back for another exceptional stay!

10/10 - 훌륭해요

vanessa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location close to freeway
2023년 11월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 1일
Dear Vanessa, We appreciate you staying with us in Palm Desert and sharing your review!

10/10 - 훌륭해요

Barry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 1일
Dear Barry, Thank you for choosing Homewood Suites and sharing your 5/5 rating!

2/10 - 너무 별로예요

Elizabeth

좋아요: 청결 상태
별로예요: 직원 및 서비스
Tried to check-in at 1 pm and the clerk said the room was not ready. I told her I would walk down the street and walk around and await notification. She confirmed my phone # to text and I left. At 4 pm still hadn't heard anything and walked back. Asked if they had the room yet and new clerks were completely confused. What? I've been waiting 3 hours! They then checked me in and I walked into the room to find trash in all trash cans, bed still unmade from last people that slept in it, and completely dirty. What is wrong with this hotel?? An embarrassment to the Hilton chain.
2023년 11월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 1일
Dear Elizabeth, Thank you for staying with us and sharing your review. We sincerely apologize for the isolated incident with your check-in. Our team strives to provide excellent hospitality to all our guests, and we are sorry to have fallen short during your check-in experience.