빌라, 침실 1개 | 리조트 전망

하얏트 휴가 클럽에서 디저트 오아시스 여행 후기

3.5 out of 5
하얏트 휴가 클럽에서 디저트 오아시스
34567 Cathedral Canyon Drive, Cathedral City, CA

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 2016개 이용 후기 중 1037개" "
평점 8 - 좋아요. 2016개 이용 후기 중 627개" "
평점 6 - 괜찮아요. 2016개 이용 후기 중 211개" "
평점 4 - 별로예요. 2016개 이용 후기 중 78개" "
평점 2 - 너무 별로예요. 2016개 이용 후기 중 63개" "

8.8/10

청결 상태

8.4/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

won mi

가족 여행
가족여행으로만 적합
전반적으로 가족여행에는 적합하다 그렇게 시설이 좋은편은 아니다 사진만 잘 찍혀있었다. 실제는 별로다
2021년 7월에 1박 숙박함
답변 제공: Rhiannon 님, 2021년 8월 6일
Thank you for staying with us. We appreciate your feedback!

8/10 - 좋아요

Yongdu

가족 여행
좋아요: 청결 상태, 객실의 편안함
2020년 12월에 2박 숙박함
답변 제공: Rhiannon 님, 2021년 1월 5일
Thank you very much for your feedback! We're so happy to hear that you enjoyed your experience with us! We hope to welcome you back again in the future for another relaxing visit in our beautiful location!

10/10 - 훌륭해요

보영

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Stay
Great room, lots of utensils, great service at the lobby front. Definitely coming back for more stays.
2019년 1월에 3박 숙박함
답변 제공: WelkResorts 님, 2019년 2월 12일
Thank you very much for your feedback! We're so happy to hear that you enjoyed your experience with us, and greatly appreciate you taking the time to share this with Welk Resorts. We hope to welcome you back again in the future for another relaxing visit in our beautiful location!

10/10 - 훌륭해요

테너 민 님, 춘천

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가족형 호텔
작년에 이어 올해도 이요을 할 정도로 여러 면에서 좋은 시성을 갖춘 리조트임. 특히 주방 등 가족이 지내기 편한 시설일 잘 갖추어진 호텔임
2018년 2월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best for family with kids
Reasonable price, spacious room, clean kitchen and diverse activities. Perfect place for vacation with family.
답변 제공: Hutch F 님, 2017년 4월 12일
We appreciate you taking the time to post a review on your stay. It sounds like you thoroughly enjoyed your vacation with us. Thank you for your feedback and we hope to welcome you back again soon.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가족이 머물기에 좋은 호텔
침대가 편안하였고 주방이 있어서 가족 여행에는 적합한 호텔임. 주변이 번화하지 않아 좋았고 풀장에서 열린 소음악회가 이번 여행에서 가장 인상이 남았음

8/10 - 좋아요

WOOSUB

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
만족한 가족여행
거실이 넓고, 발코니가 있어서 좋았다. 또한 편안하게 잠을 잘 수 있을만큼 편안한 침대였다.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
넓은 객실
무엇보다 부엌시설이 잘 갖추어져 있음. 객실이 넓음

4/10 - 별로예요

chul 님, canada

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
히팅시스템고장
둘째날 밤 너무추워한잠도 못잠 하우스키핑전화해도 안받음 결국 새벽4시쯤 프론트데스크에 갔더니 하우스키핑은 7시 출근하며 필요하면 방이 하나있으니 변경해준다고 해서 새벽에 방바꿈 체크아웃때 항의 했지만 쏘리라는 무성의한 대답만 받음

10/10 - 훌륭해요

Kevin

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
nice property, would stay again
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Julie

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Had a very good time here rooms are cozy and private, staff was very friendly. Our room was very clean, overall we had great and comfortable stay.
2024년 5월에 2박 숙박함

8/10 - 좋아요

Regina

2024년 4월에 4박 숙박함

10/10 - 훌륭해요

carissa

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

briana

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location and great property!
2024년 4월에 1박 숙박함

8/10 - 좋아요

Susan

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location! Beds were super comfortable, kitchen was well stocked. We really enjoyed our stay and would go back.
2024년 4월에 8박 숙박함

8/10 - 좋아요

Lesley

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Overall it was good for families. Staff was nice and responsive. We loved the pool and it was perfect for little kids. Tons of fun there. The size of room was good and appreciated the full kitchen and washer dryer. Ample parking as well. Some cons: The sofa bed was in rough shape, but king size bed in bedroom was nice. Rooms (bathrooms in particular) and hallways were dated, but were still in good shape. Outdoor carpet on balcony could use replacing. Not sure the $20 USD resort fee per day was really worth it - especially since a lot of free activities were cancelled while there, or were really limited. Then other activities cost more. So we really just got pool towels and the games rooms as part of the fee? There is no real restaurant and the little pool bar/order window seemed to always be closing early. So you definitely need to plan for groceries (Target and Trader Joe’s nearby drive) or meals out elsewhere. Area outside of the resort not so nice, but if you stay on property or drive out to Palm Springs you’re fine. Overall we had nice time and would say for the cost (with the exception of the daily resort fee) it was worth it.
2024년 4월에 5박 숙박함

8/10 - 좋아요

Michael

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property in very nice condition. The grounds, pool area, and fitness area were very well kept. Staff were very friendly and helpful.
2024년 4월에 5박 숙박함

10/10 - 훌륭해요

Yaashna

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Paul

연인과의 여행
좋아요: 청결 상태
Property is a little tired.
2024년 4월에 1박 숙박함

8/10 - 좋아요

Talethia

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy parking
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

greg

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함

8/10 - 좋아요

Inderjit Singh 님, Simi Valley

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
It is a good property to stay with family
2024년 4월에 2박 숙박함
답변 제공: Ryan 님, 2024년 4월 25일
Inderjit, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

10/10 - 훌륭해요

Tracy

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was extremely helpful at all times.
2024년 4월에 4박 숙박함
답변 제공: Ryan 님, 2024년 4월 25일
Thank you, Tracy, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 - 훌륭해요

Debra 님, Edmonton

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Found it difficult to get a lounger around the pool. People would go down at 7am and put towels on chairs and sometimes not show up until the afternoon. This was very frustrating
2024년 3월에 7박 숙박함
답변 제공: Ryan 님, 2024년 4월 25일
Thank you, Debra, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

6/10 - 괜찮아요

Jill

단체 여행, 연인과의 여행
We had an issue with bedbugs, notified & showed it to the staff, they sprayed our room about 3 hrs later. I felt it could have been dealt with in a more timely manner & the staff seemed casual about it…”this happens in the desert, we get alot of various bugs”. We asked for some compensation but were told they’d talk to the manager, we tried to talk to the manager but were told more than once they weren’t available.
2024년 4월에 4박 숙박함
답변 제공: Ryan 님, 2024년 4월 25일
Thank you for your review. We sincerely apologize for the unacceptable experience you had with bedbugs in your room. A three-hour delay in addressing this issue is completely inappropriate, and the dismissive attitude from the staff is inexcusable. We understand your frustration about the lack of compensation and the unavailable manager. We are committed to providing a clean, safe, and relaxing environment for all our guests. We have failed to meet that commitment in this instance, and we will take the necessary steps to ensure it doesn't happen again. Please accept our sincerest apologies and reach out to us directly so we can discuss further.

8/10 - 좋아요

Heather

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfortable room but no food options on site.
2024년 3월에 3박 숙박함
답변 제공: Ryan 님, 2024년 4월 25일
Heather, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

10/10 - 훌륭해요

Richard

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice property.
2024년 4월에 2박 숙박함
답변 제공: Ryan 님, 2024년 4월 25일
Thank you, Richard, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 - 훌륭해요

Sandra

2024년 4월에 4박 숙박함

8/10 - 좋아요

MARK

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfortable rooms, fully equipped kitchen area. Activities thru-out the day. Pool area was relaxing. Great place for extended stays.
2024년 4월에 2박 숙박함
답변 제공: Ryan 님, 2024년 4월 25일
Mark, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

10/10 - 훌륭해요

Brian

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Third time is a charm! We will definitely be back. Nice improvements since last time we visited in Jan 2020. We thoroughly enjoy this place and everything about it. Looking forward to next time. The nearby by Cathedral Canyon Golf is handy and very reasonably priced (but needs some love).
2024년 4월에 3박 숙박함
답변 제공: Ryan 님, 2024년 4월 25일
Thank you, Brian, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

4/10 - 별로예요

Berin 님, Phoenix

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Room was loud, outside traffic, and bathroom was not clean. It’s an older property. Positives are parking and the room was large.
2024년 4월에 1박 숙박함
답변 제공: Ryan 님, 2024년 4월 25일
Thank you for your review. We sincerely apologize for the noise from traffic and the unclean bathroom in your room. This doesn't reflect the standards we strive for. We'll investigate the noise issue and ensure a thorough cleaning for future guests. We'll also ensure a more thorough cleaning process to guarantee spotless bathrooms.

8/10 - 좋아요

Kelly

출장 여행
좋아요: 청결 상태, 편의 시설/서비스
Older but in good condition, suite had kitchen as well as washer dryer. Pool area was very nice with a great little Margarita and snack bar. Very nicely priced even though Coachella was on!
2024년 4월에 4박 숙박함
답변 제공: Ryan 님, 2024년 4월 25일
Kelly, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

8/10 - 좋아요

John

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed the property and will return, the only thing was the bbq was filthy and nothing to clean it with, no tools, also the flooring in kitchen was lifting up in several spots and was a hazard with bare feet, some dirty utensils in kitchen and floors need a good wash, our feet were black from walking on floor
2024년 4월에 3박 숙박함
답변 제공: Ryan 님, 2024년 4월 18일
Thank you for your review. We apologize for the grilling area. We take your feedback seriously, and will address these areas for further improvement.

6/10 - 괜찮아요

Kimberly

가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is very dated. I THOUGHT I knew what I’m getting with Hyatt, and up until this point would always choose Hyatt if it is an option but this is not on the level of a Hyatt by any means. It’s nearly impossible to reach someone at the front desk over the phone.
2024년 4월에 1박 숙박함
답변 제공: Ryan 님, 2024년 4월 18일
Thank you for your review. We apologize for your negative experience with reaching the front office team. We take your feedback seriously, and will address these areas for further improvement.

8/10 - 좋아요

carmen

2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Kerry

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Awesome property very clean highly recommend
2024년 4월에 2박 숙박함
답변 제공: Ryan 님, 2024년 4월 18일
Thank you for leaving a positive review with us! We greatly appreciate it.

4/10 - 별로예요

John

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
But safe anyone can come in the facility if they even don’t belong there. Doors to enter the building where our rooms are, not secure. Out dated and room dirty, only once did house keeping why too much $$$ for what we received.
2024년 4월에 4박 숙박함
답변 제공: Ryan 님, 2024년 4월 18일
We apologize for the negative experience you faced in your room. We take your feedback seriously, and will work to improve in these areas.

10/10 - 훌륭해요

Joyce

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy, nice people, great experience
2024년 4월에 2박 숙박함
답변 제공: Ryan 님, 2024년 4월 18일
Thank you for leaving a positive review with us! We greatly appreciate it.

10/10 - 훌륭해요

Elaine

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really enjoyed this place. Everything in the kitchen was readily available, great balcony, great pool, really nice. Would definitely recommend.
2024년 4월에 4박 숙박함
답변 제공: Ryan 님, 2024년 4월 18일
Thank you for leaving a positive review with us! We greatly appreciate it.

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 7박 숙박함
답변 제공: Ryan 님, 2024년 4월 18일
Thank you for leaving a positive review with us! We greatly appreciate it.

4/10 - 별로예요

Kerry 님, Calgary

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Elevators did not work and I asked for my bill to be emailed and that did not happen. Too old of a hotel to be a 4 star
2024년 4월에 1박 숙박함
답변 제공: Ryan 님, 2024년 4월 18일
Thank you for your review. We apologize for the elevators being down. We advise calling the resort directly to get a copy of your bill sent over to you.

10/10 - 훌륭해요

Diana

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The food/restaurant options were limited and it seems that the surrounding area was not too safe at night.
2024년 4월에 2박 숙박함
답변 제공: Ryan 님, 2024년 4월 18일
Thank you for your review. We appreciate your feedback, and hope you enjoyed your stay.

10/10 - 훌륭해요

James

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very friendly and helpful. The recreation center had lots of games an activities for both children and adults.
2024년 3월에 11박 숙박함
답변 제공: Ryan 님, 2024년 4월 18일
Thank you for leaving a positive review with us! We greatly appreciate it.

10/10 - 훌륭해요

Robert

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful grounds, wonderful pool, excellent housekeeping service
2024년 3월에 18박 숙박함
답변 제공: Ryan 님, 2024년 4월 18일
Thank you for leaving a positive review with us! We greatly appreciate it.

4/10 - 별로예요

Dean

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
We were very disappointed by the Hyatt’s response to needing to shorten our stay due to my father’s imminent death and needing to return home. The airline and car rental company were awesome arranging flights home and only paying for the days of the rental. The resort was not willing to accommodate at all and charged us the full amount….during our couple day stay our villa was never cleaned, it was dated, and the planes constantly fly over the property.
2024년 4월에 6박 숙박함
답변 제공: Ryan 님, 2024년 4월 8일
Thank you for sharing your review. We extend our deepest sympathies to you and your family during this difficult time. We are sincerely sorry to hear about your disappointment with how your request was handled, especially under such sensitive circumstances. Our aim is always to provide compassionate and flexible service, and it's clear we fell short. We're also concerned about your experience with the cleanliness and condition of your villa, as well as the noise disruption, and are looking into these matters urgently. We appreciate you bringing these issues to our attention, and we would like the opportunity to discuss this further with you to see how we can make things right. Please contact us directly at your earliest convenience.

10/10 - 훌륭해요

steve

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ice maker didn't work, we were provided ice as needed.
2024년 3월에 6박 숙박함
답변 제공: Ryan 님, 2024년 4월 8일
Thank you, Steve, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 - 훌륭해요

Felix

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome property. Nice rooms on a large, quiet property. Wish I had been there for pleasure. Unfortunately it was work.
2024년 3월에 2박 숙박함
답변 제공: Ryan 님, 2024년 4월 8일
Thank you, Felix, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 - 훌륭해요

Dulce

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Ryan 님, 2024년 4월 8일
Dulce, thank you for your amazing 10/10 review! We greatly appreciate your positive feedback, and we're here to ensure every stay with us is top-notch. If you ever have any specific comments or suggestions to share, please feel free to do so. Your satisfaction is our priority, and we look forward to serving you again soon!

10/10 - 훌륭해요

Kristin

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is really a little gem. The staff was absolutely stellar. The reality was clean. The pool area is small but ample given the size of the report. We really liked it's proximity to everything. I would stay here again.
2024년 3월에 5박 숙박함
답변 제공: Ryan 님, 2024년 4월 8일
Thank you, Kristin, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!