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Reviews of citizenM Paris Opera

4 out of 5
citizenM Paris Opera
18 Rue du Croissant, Paris

Reviews

9.4

Exceptional

Rating 10 - Excellent. 150 out of 187 reviews" "
Rating 8 - Good. 26 out of 187 reviews" "
Rating 6 - Okay. 4 out of 187 reviews" "
Rating 4 - Poor. 4 out of 187 reviews" "
Rating 2 - Terrible. 3 out of 187 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, modern hotel, tiny room but very comfortable. Location good overall, in an alley off of the main street which itself is off of the main boulevard, the alley looks a bit trashy but the neighborhood seemed safe and quiet, no noise from the club a few doors away. Every location in Paris is going to be convenient because there's always something interesting nearby and the Metro will get you everywhere else.
Stayed 2 nights in May 2024

10/10 Excellent

Donna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay. Beds were comfy, water was plentiful. Room was large enough for 2 people. Tons of restaurants close by. Metro was within walking distance. The hotel food was mostly spicy so we did not try to eat there. I would recommend to anyone, felt safe and was very clean.
Stayed 3 nights in May 2024

10/10 Excellent

IGOR

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Very clean. Small room but comfy and very clean. Staff was amazing. Would stay here again.
Stayed 3 nights in May 2024

10/10 Excellent

martony marcial borja de

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and helpful to the guests
Stayed 7 nights in May 2024

4/10 Poor

Rebeca

Business traveler
Liked: Staff & service
Room smelled liked sewage very unpleasant smell
Stayed 3 nights in Feb 2024
Response from Dory on May 25, 2024
Dear Rebeca,Thank you for staying with us. Sorry to hear you experienced the smell of sewage in your room. Did you have the chance to report this to our ambassadors? We have shared this with housekeeping and making sure this will not happen again. We hope this experience will not stop you to spend some time with us in the future. Hope to see you soon,Dory and CitizenM POP team

10/10 Excellent

Joanne Elisabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent friendly staff, great location, lovely communal lounge area with bar. I would stay here again
Stayed 10 nights in Apr 2024

10/10 Excellent

Mitzi, DADE CITY

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
GREAT location. Be aware before your book, these are closet sized rooms, wall to wall bed, could not even open two small suitcases. The facility is clean and the staff is great Location is PERFECT. Highly recommend
Stayed 3 nights in May 2024

10/10 Excellent

celina

Traveled with family
Liked: Amenities
Great hotel great location. Rooms are a bit small but my husband and I managed. FYI no coffee machine in room
Stayed 2 nights in May 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was incredibly attentive and kind.
Stayed 6 nights in May 2024

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location for me, check in/out easy and efficient. Good facilities, friendly staff.
Stayed 3 nights in May 2024

10/10 Excellent

Milo

Liked: Staff & service, property conditions & facilities
A super fun quiet and relaxing stay
Stayed 3 nights in May 2024

10/10 Excellent

Noa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a cool hotel... Chill and urban vibe.
Stayed 2 nights in May 2024

10/10 Excellent

Chung Him

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Nasim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Joe-Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful time; the staff was extremely pleasant.
Stayed 3 nights in May 2024

4/10 Poor

Richard

Liked: Cleanliness
Disliked: Amenities
Gimicky use of Ipads to control everything electrical. Old ways probably more convenient. My ipad charger didn't work. Ipad ran down and wouldn't work just before I left. Worst thing: Small refrigerator in room didn't work. Reported this shortly after arriving. Never fixed or offered to move me to a room where it worked. Staff very nice and helpful, but restaurant not great.
Stayed 4 nights in Apr 2024
Response from Dory on May 25, 2024
Dear Richard,Thank you for staying with us and for sharing your honest opinion. Sorry to see your stay was not as great as we imagined for you. Apart from the tablet you can find manual buttons to control the TV, blinds and lights in the room. Sad to hear you had troubles with the ipad charger and the fridge. We are happy to offer room move, in case our availability allows it. Sorry you did not hear from the team and got a solution, it was shared.Can you please share with us your experience in our canteen? What can we do better to improve on this matter? Thank you for your answer in advance,Dory and the CitizenM POP team

8/10 Good

Bill

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property featured very small rooms, more suitable for a single person but adequate for a couple. The hotel was very modern, clean and well appointed otherwise. Great staff. Lovely breakfast but expensive. Lovely lounge and dining area. Location was a little off the transportation routes. Had to walk some distance with luggage from train station. However, quick ride to Gare du Nord on our way home. Overall, a relatively inexpensive, good value hotel option in a very expensive city.
Stayed 4 nights in May 2024

2/10 Terrible

James M

Disliked: Staff & service, amenities
You could not get coffee in the morning before 7am even through room service. They had coffee set up in the libby for a group, but would not let anyone else get some. The coffee machine in the room did not work and leaked all over. Never again will i stay here or recommend here.
Stayed 2 nights in May 2024
Response from Feedback is a gift on May 8, 2024
Hello dear James,I'm sorry to hear that you had no coffee in the early morning. And for the experience you had.However we must let you know that citizenM offers coffee and tea 24/7 at our canteenM and we do not hold up coffee from our guests, and if this was the case in our hotel, we will not hesitate to share the feedback to our team and this is not our way of taking care of you as a guest. On another note, we also do not have a coffee machine in the rooms, so there might have been a misunderstanding?We are wondering if there's a possibility that there's been a miscommunication somewhere. Please do not hesitate to contact us further. citizenJulia

10/10 Excellent

Hassan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location walkable to many attractions. Friendly staff, comfy beds and nice towels. We enjoyed the common “living room “ area.
Stayed 7 nights in Apr 2024

8/10 Good

mikhail

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great to have all services digitalized. That's a pity an option to adjust a size of a bed wasn't available :-)
Stayed 3 nights in May 2024

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location, clean and very helpful staff
Stayed 4 nights in May 2024

10/10 Excellent

MARY JOY Galila

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very helpful and friendly. Hotel location is perfect - plenty of restaurants close by , including Michelin restaurants that are 9-12 minute walk away.
Stayed 7 nights in Apr 2024

10/10 Excellent

Martin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff. Loved our stay.
Stayed 2 nights in Apr 2024

10/10 Excellent

Maya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best of the best. This place is a gem. The beds are so comfy, rooms are small but well organized. Staff is friendly and welcoming. The room is controlled by iPad and this is so cool. Ten area is walkable to main attractions and full with dining opportunities. Big like
Stayed 1 night in Apr 2024

10/10 Excellent

nadia nicole

Traveled with family
Wonderful service. Our room was compact and efficient and very comfortable. The lower level lounge is a great (and spacious) hang out space. The staff was very professional and offered warm, friendly and personal service. We highly recommend!
Stayed 3 nights in Apr 2024

8/10 Good

bryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful.
Stayed 6 nights in Apr 2024

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well priced for a central Paris hotel. Walkable to all major attractions.
Stayed 3 nights in Apr 2024

10/10 Excellent

Gemma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel location was convenient and easy to get to from CDG airport. Yes the rooms are small, but they are perfectly suitable for a few days in Paris to use as a base. The rooms were quiet, and all of the staff we met were so friendly. We arrived at around 10am and were able to check in straight away for no additional cost. This was what we needed after waking up at 2am for our flight. I would highly recommend and would stay here again.
Stayed 3 nights in Apr 2024
Response from CitizenM Paris Opera team on Apr 24, 2024
Dear Gemma, Thank you for fantastic review. We are delighted to read that you enjoyed your stay and everything was to your liking. Indeed our rooms are compact, however its equipped with XL bed, rain shower, moodpad, where you can adjust temperature and lighs to your comfort. We are looking forward to welcome you soon again here in Paris or other CitizenM hotels worldwide. Wishing you safe onward journey and great rest of the week. With kind regards,

10/10 Excellent

Tanisha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! The only issue I ran into was sometimes a weird smell would enter the room randomly I'm assuming from the shower drain in the bathroom. Other than that the staff was very friendly and great. The hotel room was clean and super cute. I would return.
Stayed 3 nights in Apr 2024
Response from CitizenM Paris Opera team on Apr 24, 2024
Dear Tanisha, Thank you for your time to write review about your stay. We are delighted to read that you had warm welcome and enjoyed your stay. Thank you for your comment regarding the weird smell, it has been reported. It helps us to improve from feedback such as yours, therefore, big thank you. We hope to welcome you soon again here in Paris or other CitizenM hotels worldwide.

10/10 Excellent

sharon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful the staff is helpful and the location is good. The front desk was very welcoming and nice.
Stayed 3 nights in Apr 2024
Response from CitizenM Paris Opera team on Apr 24, 2024
Dear Sharon, First, let me thank you for choosing CitizenM for your stay in Paris. We are delighted to read that you had warm welcome and enjoyed your stay. We are looking to welcome you again here in in Paris or other CitizenM hotels worldwide. Safe onward journey and wishing you great rest of the week.

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Andy from front desk is incredibly helpful. Rooms are quiet and comfortable
Stayed 5 nights in Apr 2024

10/10 Excellent

Justin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Very modern and has style.
Stayed 2 nights in Apr 2024

10/10 Excellent

Chengfu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff. Ethan and every other staff member were all warm, helpful, and enthusiastic. They made us all very comfortable. We will definitely be back again.
Stayed 4 nights in Apr 2024

10/10 Excellent

Avnish

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024

10/10 Excellent

Kimberley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really clean, very friendly staff & loved the check in & being able to choose room location etc. Breakfast great & would recommend this hotel. Room was compact but great storage & really nice/
Stayed 2 nights in Apr 2024

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time at a CitizenM - what a great concept. Just what we needed in a hotel room - nothing more, nothing less. Lounge/communal area was terrific. Staff was extremely friendly and professional - most importantly, they all acted like they actually liked working there! Highly recommended.
Stayed 2 nights in Mar 2024
Response from Dory on Apr 4, 2024
Dear Joseph,Thank you for staying with us and for sharing your experiance. We were happy to see you had a good time, enjoyed the room and the lobby. Great to see you connected well with the team and you had a positive impression. Looking forward to welcoming you again in our hotels.Dory and CitizenM team

10/10 Excellent

Jon, Medina

Stayed 2 nights in Mar 2024

10/10 Excellent

Suzanne

Traveled with family
Liked: Cleanliness, amenities
great location with many restaurants and metro stops. Modern hotel with helpful staff. Rooms are very small but we only slept there so didn’t mind.
Stayed 3 nights in Mar 2024

8/10 Good

ARGYRO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tea; simple hot water, was charged excessively at the hotel. Honestly, this should be a courtesy drink. Overall, very clean, comfy hotel & atmosphere, but would not stay here again, as simple pleasures (like free tea or free regular coffee) would have been a nice perk. Also. Rooms are tiny and our in room safe was broken. We just carried everything with us :(
Stayed 4 nights in Mar 2024

10/10 Excellent

JUAN DIEGO, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and convenient. Nice modern rooms
Stayed 1 night in Mar 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely modern hotel, well situated with great staff and a great atmosphere. Rooms a tad on the small side, but clean and perfect for a long weekend
Stayed 3 nights in Feb 2024

10/10 Excellent

Mark

Stayed 3 nights in Feb 2024

10/10 Excellent

Ngoc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
It was so great!
Stayed 3 nights in Feb 2024
Response from Best guest on Feb 19, 2024
Thank you greatly for this time and we are so happy that you had a great stay with us.We all hope to welcome you back soon again.Have a great day.citizen Julia

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Best guest on Feb 19, 2024
Thank you Paul for your kind rating! We are glad to learn that you had a good stay with us and hope to see you soon againcitizenJulia

10/10 Excellent

Alexis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 3 nights in Feb 2024
Response from citizenYolanda on Feb 12, 2024
Hello citizen Alexis,Thank you so much for staying with us and letting us know about your experience. We love to read that you had a great stay and we look forward to welcome you back in any citizenM in the world. You can check our website to discover all our locations.Sincery yours,

10/10 Excellent

Shân

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

CH

Stayed 3 nights in Jan 2024