계단

호텔 라파엘 여행 후기

5 out of 5
호텔 라파엘
17 Avenue Kleber, Paris, Paris

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 574개 이용 후기 중 389개" "
평점 8 - 좋아요. 574개 이용 후기 중 119개" "
평점 6 - 괜찮아요. 574개 이용 후기 중 34개" "
평점 4 - 별로예요. 574개 이용 후기 중 22개" "
평점 2 - 너무 별로예요. 574개 이용 후기 중 10개" "

9.4/10

청결 상태

9.2/10

직원 및 서비스

8.8/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

MI SO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
멋진호텔
훌륭했어요
2023년 8월에 1박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2023년 8월 23일
Dear Madam, We would like to thank you for choosing the Raphael Hotel for your recent stay in Paris. We are very happy to hear that your stay was pleasant, and we do look forward to welcoming you back soon. Best regards, Fabrice Afuta - General Manager

10/10 - 훌륭해요

Eun Young

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 6월에 1박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2022년 7월 26일
Dear Eun Young, We would like to thank you for your recent stay at the Raphael Hotel and for your perfect rating. We are pleased you enjoyed your time with us, and we look forward to your return. Best regards, Fabrice Afuta - General Manager

2/10 - 너무 별로예요

Dongu

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 10월에 2박 숙박함
답변 제공: Directeur 님, 2021년 12월 13일
Bonjour Dongu le, merci pour votre commentaire, pourriez-vous me contacter à votre convenance afin d'échanger au sujet de votre séjour? Merci d'avance. Cordialement, Yves Wencker

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
classical, kindly staff with housekeepers, all efforts doing clean facility I was happy that all entire things. IF One thing that I would unintentionally pick fault, a little big price breakfast? but great quaility. Good luck~~ deer
2019년 7월에 3박 숙박함

10/10 - 훌륭해요

Hyeri

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 4월에 7박 숙박함

10/10 - 훌륭해요

Eun Young

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 4월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
호텔 고급스럽고 좋았습니다!
2018년 9월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
파리 개선문 인근 최고호텔
파리여행 마지막날을 이 호텔을 이용하였는데 시설이며 호텔서비스, 직원들 친절함이 최고였습니다 다음 파리 방문시에도 꼭 이용하고 싶습니다.

8/10 - 좋아요

Richard

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Dining facilities were not adequate and the staff was rude. Every other person and aspect was fantastic.
2024년 5월에 3박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2024년 5월 22일
Dear Sir, We would like to thank you for taking the time to provide feedback on your recent stay with us at Hotel Raphael. We are glad to hear that you enjoyed all aspects of your stay except for the dining facilities and staff interactions. We are truly sorry to hear about this experience and would like to understand more about what specifically you found inadequate in our dining facilities and how our staff could have been perceived as rude. Your feedback is invaluable to us as we strive to provide the best possible experience for all of our guests. We appreciate you bringing this to our attention and we will be addressing these issues with our team to ensure they are resolved. If you could provide us with more details about your experience, it would be greatly appreciated. We are committed to making improvements based on our guests' feedback and your insights will help us in our efforts to enhance the quality of our dining services. Thank you again for your feedback and for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with a truly exceptional experience. Best regards, Fabrice Afuta - General Manager

10/10 - 훌륭해요

Brett

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was great. Easy check-in and able to accommodate us before our check-in time. Concierge was one of the best we have experienced traveling.
2024년 5월에 1박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2024년 5월 22일
Dear Sir, We would like to thank you for your recent stay at Hotel Raphael and for taking the time to share your feedback with us. We are delighted to hear that you found our staff to be great and that your check-in experience was easy and accommodating. We strive to provide top-notch service to all of our guests, and we are thrilled to hear that our concierge was one of the best you have experienced while traveling. We truly appreciate your kind words and we hope to have the pleasure of welcoming you back to our property in the near future. Best regards, Fabrice Afuta - General Manager

8/10 - 좋아요

Noela

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The location is great. The room and bathroom very well appointed. Only issue was that the roof restaurant was closed.
2024년 5월에 3박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2024년 5월 22일
Dear Madam, Thank you for your recent stay at the Majestic Hôtel-Spa and your feedback. We are glad to hear that you enjoyed the location and the amenities in your room. We apologize for any inconvenience regarding the closure of the rooftop restaurant during your stay. We are delighted to announce that our rooftop is now open, and we are excited for our guests to experience our delicious summer menu with amazing views of Paris. We hope you will have the opportunity to visit us again and enjoy all that our hotel has to offer. Thank you for choosing to stay with us. Best regards, Fabrice Afuta - General Manager

6/10 - 괜찮아요

Anna

좋아요: 청결 상태, 직원 및 서비스
2024년 5월에 1박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2024년 5월 22일
Dear Madam, We thank you for taking the time to rate your recent stay at the Majestic Hôtel-Spa. We appreciate your feedback and strive to continuously improve our services to better meet the expectations of our guests. If you have any specific concerns or suggestions that you would like to share with us, please do not hesitate to reach out. We hope to have the opportunity to welcome you back in the future and provide you with an excellent experience. Best regards, Fabrice Afuta - General Manager

10/10 - 훌륭해요

abel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel Raphael is truely a luxurious experience.
2024년 5월에 7박 숙박함
답변 제공: Fabrice Afuta – General Manager 님, 2024년 5월 16일
Dear Sir, Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a truly luxurious experience at Hotel Raphael. Our team works diligently to provide a high level of service and hospitality, and it is always rewarding to hear that our efforts are appreciated. We hope to welcome you back to our hotel in the near future, and continue to exceed your expectations. Thank you again for your kind words. Best regards, Fabrice Afuta – General Manager

8/10 - 좋아요

Sawako

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
素敵な家具と空間で、まるで映画の中にいるようで、とても素敵な居心地でした。古き良き日のパリにワープするような気分で大変楽しめました。ぜひまた泊まりたいです。
2024년 5월에 3박 숙박함
답변 제공: Fabrice Afuta – General Manager 님, 2024년 5월 16일
Dear Madam, we thank you very much for your recent stay at Hotel Raphael and your kind feedback. We are delighted to hear that you enjoyed your stay with us and that our furniture and space made you feel like you were in a movie. It is our goal to provide a cozy and comfortable atmosphere for our guests, and we are thrilled to hear that we achieved that for you. We would be more than happy to have you stay with us again in the future. Thank you for choosing to stay at the Raphael. Best regards, Fabrice Afuta – General Manager

10/10 - 훌륭해요

EIJI

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2024년 5월 6일
Dear Sir, We thank you for your recent stay at Hotel Raphael and five-star review. We are thrilled to hear that you had a great stay and our facilities and services met your expectations. Thank you for choosing to stay with us and we hope to welcome you back again soon.. Best regards, Fabrice Afuta - General Manager

10/10 - 훌륭해요

Johjan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
El hotel es clásico parisino, y su personal es siempre muy amable, nos trataron como reyes
2024년 4월에 1박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2024년 5월 6일
Dear Sir, We thank for your recent stay at Hotel Raphael and kind words. We are thrilled to hear that you enjoyed the classic Parisian atmosphere and that our staff treated you like royalty. Our team works hard to ensure that every guest feels welcomed and valued, so it is wonderful to know that we were able to make your stay memorable. We hope to welcome you back again soon for another wonderful experience. Best regards, Fabrice Afuta - General Manager

10/10 - 훌륭해요

Julie 님, Falmouth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic professional staff and located in a very walkable part of the city. Our superior room was beautiful. I would definitely recommend this hotel to family and friends.
2024년 4월에 3박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2024년 5월 6일
Dear Julie, We thank you for your recent stay at Hotel Raphael and five-star feedback. We are grateful for your kind words about our professional staff, convenient location, and beautiful rooms. It is always our goal to provide a wonderful experience for all of our guests, and we appreciate you recommending our hotel. We hope to have the pleasure of welcoming you back in the future for another fantastic stay. Best regards, Fabrice Afuta - General Manager

8/10 - 좋아요

Lisa

좋아요: 청결 상태, 직원 및 서비스
Staff
2024년 4월에 1박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2024년 5월 6일
Dear Madam, We would like to thank you for taking the time to leave us a review following your recent stay at Hotel Raphael. We are delighted to hear that you enjoyed your stay with us. Your rating of 4/5 is greatly appreciated.If there is anything specific that you feel we could improve upon, please do not hesitate to let us know. We hope to have the opportunity to welcome you back in the future.Best regards, Fabrice Afuta - General Manager

10/10 - 훌륭해요

Lynette

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Unfortunately the rooftop terrace was closed for renovations.
2024년 4월에 2박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2024년 5월 6일
Dear Madam, We thank you for your recent stay at Hotel Raphael and your five-star feedback. We are very pleased to read you had a pleasant stay but we apologize for any inconvenience caused by the closure of our rooftop terrace. As mentioned on our hotel website, access to the rooftop terrace is restricted during the winter months for security reasons. We are pleased to announce that our rooftop will be reopening soon for the summer season, and we look forward to welcoming you back to enjoy the stunning views and delicious menu. Until then, our concierge team is always available to provide tours of the rooftop upon request. Again, thank you for choosing our hotel for your stay, and we hope to have the opportunity to host you again in the future. Best regards, Fabrice Afuta - General Manager

10/10 - 훌륭해요

Tham

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location is excellent, walkable to shops, metro and tourist attractions.
2024년 4월에 5박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2024년 4월 22일
Dear Sir, We thank you for taking the time to leave a review of your recent stay at Hotel Raphael. We are thrilled that your experience was worth a 5-star feedback and that you enjoyed our convenient location.We hope to have the opportunity to welcome you back to our hotel in the future and provide you with another wonderful experience. Best regards, Fabrice Afuta - General Manager

10/10 - 훌륭해요

Lauren

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful boutique hotel walking distance to Champs Elysee and Eiffel Tower.
2024년 4월에 3박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2024년 4월 22일
Dear Madam, We thank you for taking the time to leave a review of your recent stay at Hotel Raphael. We are thrilled to hear that you had a pleasant stay with us and enjoyed our convenient location within walking distance of the Champs Elysee and Eiffel Tower. We pride ourselves on offering a beautiful and charming accommodation for our guests to enjoy during their time in Paris. We hope to have the opportunity to welcome you back to our hotel in the future and provide you with another wonderful experience. Best regards, Fabrice Afuta - General Manager

10/10 - 훌륭해요

NARESHRAM

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2024년 5월 16일
Dear Sir, We would like to thank you for your recent stay at Hotel Raphael and for your five-star rating. We are thrilled to hear that you had a wonderful experience with us. Your positive feedback is truly appreciated and we hope to welcome you back again soon. If you have any additional feedback or comments to share, please feel free to reach out to us. Thank you again for choosing to stay with us. Best regards, Fabrice Afuta - General Manager

10/10 - 훌륭해요

Denise

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful spacious room
2024년 4월에 4박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2024년 4월 19일
Dear Madam, Thank you for your kind feedback following your recent stay at Hotel Raphael. We're thrilled to hear that you found our room spacious and beautiful. We strive to provide a comfortable and welcoming environment for all of our guests, and we're so glad that you enjoyed your stay with us. We hope to welcome you back again soon for another fantastic experience. Thank you for choosing to stay with us. Best regards, Fabrice Afuta - General Manager

10/10 - 훌륭해요

Darcy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful hotel! Nice decor and very helpful staff. The cafe across the street was perfect for breakfast too!
2024년 4월에 2박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2024년 4월 9일
Dear Madam, We would like to thank you for taking the time to share your feedback with us following your recent stay at Hotel Raphael. We are thrilled to hear that you enjoyed your stay at our hotel and found our decor to be pleasant. Our team is dedicated to providing exceptional service, so we are delighted that you found our staff to be helpful. We are also pleased to hear that you were able to enjoy the cafe across the street for breakfast. We strive to provide our guests with a memorable experience, and we are thrilled to hear that you had a perfect dining experience. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back again in the future. Best regards, Fabrice Afuta - General Manager

10/10 - 훌륭해요

HIVA

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We thoroughly enjoyed the tranquil ambiance of this hotel. It exudes charm and sophistication with its antique furniture and 1920s theme. The Wi-Fi connection is excellent, and the staff are incredibly accommodating. However, it’s important to note that there are no pool or spa facilities, and the TV offers only a limited selection of channels, primarily news channels.
2024년 3월에 8박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2024년 4월 9일
Dear Madam, We would like to thank you for your five-star feedback following your recent stay at the Hotel Raphael. We are thrilled to hear that you enjoyed the tranquil and authentic ambiance of our hotel to your liking. We are committed to providing excellent customer service and we are glad that our staff were accommodating during your stay. We appreciate your note about the lack of pool and spa facilities, as well as the limited TV channel selection. We are always looking for ways to improve our offerings and will take your comments into consideration for future enhancements. We hope to welcome you back to our hotel in the future and continue providing you with a pleasant and relaxing experience. Thank you for choosing to stay with us. Best regards, Fabrice Afuta - General Manager

10/10 - 훌륭해요

Ben Angela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was absolutely beautiful, so much room, great location and the staff were accommodating and thoughtful. I will definitely be back!!
2024년 4월에 1박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2024년 4월 9일
Dear Sir, Thank you so much for your kind words following your recent stay at Hotel Raphael. We are thrilled to hear that you had such a wonderful experience during your stay with us. Our team always strives to provide exceptional service and it means a lot to us to hear that we were able to make your stay memorable. We look forward to welcoming you back again soon. Best regards, Fabrice Afuta - General Manager

10/10 - 훌륭해요

Armin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 7박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2024년 5월 6일
Dear Sir, We thank you for your five-star review after your recent stay at Hotel Raphael. We are thrilled to hear that you enjoyed your experience at our hotel and that we were able to exceed your expectations. Thank you again for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future for another fantastic stay. Best regards, Fabrice Afuta - General Manager

8/10 - 좋아요

Daniel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall beautiful property! Wonderful amenities, location, and service. Too bad the roof was closed, and the bar closes early so be sure to ask about hours of operation.
2024년 3월에 1박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2024년 4월 3일
Dear Sir, Thank you for your kind words following your recent stay at Hotel Raphael. We are pleased that you had an overall pleasant stay with us and enjoyed our prime location, facilities, and service. We regret that you were unable to access our rooftop during your visit. As noted on our website, the rooftop is open for lunch and dinner throughout the summer season, from June to September, pending weather conditions. Access is limited during the fall and winter months due to security reasons, but our team is always happy to provide tours upon request. Until the warm days, we invite you to discover an exceptional culinary experience in our new restaurant, Le Boudoir du Raphael. Thank you again for choosing us and we hope to have the opportunity to welcome you back in the future. Best regards, Fabrice Afuta - General Manager

10/10 - 훌륭해요

Mireilly 님, Newark

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellence all around. Amazing staff, from the moment you arrive until you leave. These people are truly the BEST!
2024년 3월에 5박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2024년 4월 4일
Dear Madam, We thank you for you staying with us at the Hotel Raphael and kind words. We are so thrilled to hear that you had an excellent experience with our team during your stay. They all work hard to provide top-notch service and we truly appreciate your recognition. Thank you again for choosing us and we hope to welcome you back again soon. Best regards, Fabrice Afuta - General Manager

10/10 - 훌륭해요

sravan 님, painted post

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was really excellent service and staff was helpful to give information about what to do around
2024년 3월에 3박 숙박함
답변 제공: Fabrice Afuta- General Manager 님, 2024년 4월 3일
Dear Sir, We would like to thank you for your kind words following your recent stay at the Hotel Raphael. We are thrilled to hear that you had an excellent experience with our staff and that they were able to provide you with helpful information about the area. We strive to provide top-notch service to all of our guests, so we are happy to hear that we exceeded your expectations. Thank you again for choosing us and we look forward to welcoming you back again soon. Best regards, Fabrice Afuta- General Manager

10/10 - 훌륭해요

Edward

2024년 3월에 1박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2024년 4월 3일
Dear Sir, We would like to thank you for your recent stay at the Hotel Raphael and for five-star feedback. We are very pleased that your stay met your expectations and we look forward to welcoming you back soon. Best regards, Fabrice Afuta - General Manager

10/10 - 훌륭해요

TOMOKO

가족 여행
좋아요: 편의 시설/서비스
good hosptality and clean hotel, location is convinient
2024년 2월에 2박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2024년 4월 4일
Dear Madam, We thank you so much for your kind words and five-star review following your recent stay at the Hotel Raphael. We are thrilled to hear that you enjoyed our hospitality and found our hotel to be clean. It's also great to know that our location was convenient for your stay. We strive to provide all of our guests with a comfortable and enjoyable experience, so it's wonderful to hear that we succeeded with you. Thank you again for choosing us and we look forward to welcoming you back again in the future. Best regards, Fabrice Afuta - General Manager

10/10 - 훌륭해요

Rainer

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Old-style (Grand-) Hotel. Ausnehmend freundliches Personal. Charme und Dekor schon ein bißchen fading. Hervorragende Lage am Etoile.
2024년 3월에 1박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2024년 3월 4일
Dear Sir, We would like to thank you for your recent stay at the Raphael Hotel and for your five-star feedback. We are very pleased to read you had a lovely experience and that our professional team contributed to your satisfaction. Thank you again for choosing to stay with us and we look forward to welcoming you back soon. Best regards, Fabrice Afuta - General Manager

10/10 - 훌륭해요

Pinar

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2024년 4월 3일
Dear Madam, We would like to thank you for your recent stay at the Hotel Raphael and for your five-star feedback. We are very pleased that your stay met your expectations and we look forward to welcoming you back soon. Best regards, Fabrice Afuta - General Manager

10/10 - 훌륭해요

ROBERTO

2024년 2월에 4박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2024년 2월 29일
Dear Sir, We would like to thank you for your recent stay at the Raphael Hotel and for your feedback. We are delighted to hear that you rated your stay met your expectations and was worth a perfect 10 out of 10. Thank you again for choosing to stay at the Raphael and we look forward to welcoming you back in the future. Best regards, Fabrice Afuta - General Manager

10/10 - 훌륭해요

TOMOKO

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
good hosptality! clean
2024년 2월에 4박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2024년 2월 27일
Dear Madam, We would like to thank you for your recent stay at the Raphael Hotel and for your five-star feedback. We are very pleased to know you had a pleasant stay with us and appreciated our clean facilities and hospitality. Thank you again for choosing us and we look forward to welcoming you back soon. Best regards, Fabrice Afuta - General Manager

10/10 - 훌륭해요

Ahead 님, VOULA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The best
2024년 2월에 3박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2024년 2월 26일
Dear Sir, We would like to thank you for your recent stay at the Raphael Hotel and for your five-star feedback. We are delighted that your stay met all your expectations, and we look forward to welcoming you back in the future. Best regards, Fabrice Afuta - General Manager

8/10 - 좋아요

Jack

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great experience with courteous and professional staff. Will return
2024년 2월에 6박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2024년 2월 26일
Dear Sir, We would like to thank you for your recent stay at the Raphael Hotel and for your feedback. We are pleased to know you had a great experience and that the service of our dedicated team played a key role in ensuring your satisfaction. Thank you again for choosing us and we look forward to welcoming you back in the future. Best regards, Fabrice Afuta - General Manager

10/10 - 훌륭해요

Richard Mark

2024년 2월에 4박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2024년 4월 3일
Dear Sir, We would like to thank you for your recent stay at the Hotel Raphael and for your five-star feedback. We are very pleased that your stay met your expectations and we look forward to welcoming you back soon. Best regards, Fabrice Afuta - General Manager

10/10 - 훌륭해요

Joel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Really beautiful hotel!
2024년 1월에 2박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2024년 1월 31일
Dear Sir, We would like to thank you for your recent stay at the Raphael and for your five-star feedback. We are very pleased to read that you found our hotel to your liking and had a most pleasant time with us. Thank you again for staying with us and we look forward to welcoming you back soon. Best regards, Fabrice Afuta - General Manager

4/10 - 별로예요

CEN QIN

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall the property is very old. The carpet in the room has all kinds of stains it’s quite gross. The room also smells weird. We were there in January and even we turned the heater to max was still very cold in the room. Gym is so tiny. Impossible to workout.
2024년 1월에 3박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2024년 1월 23일
Dear Madam, On behalf of the Raphael team we extend our best wishes for the New Year and we thank you for staying with us. We would like to apologize for not meeting your expectations nor our standards. The cleanliness issues you encountered is certainly very unusual of our property. Our dedicated housekeeping team works on ensuring our rooms meet the highest housekeeping standards. Please know that your feedback was immediately forwarded to our Executive Housekeeper and maintenance team for deep follow-up of your room. Regarding our gym, we have installed brand new cardio machines beginning of this year, so we are rather disappointed with your feedback. While the room is quite small, our gym offers the equipment needed to complete a solid workout. Again, our sincerest apologies for this unfortunate experience. We do hope you will give us another opportunity to change your last impression soon. Best regards, Fabrice Afuta - General Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
You won’t be disappointed
Amazing hotel. Clean, friendly staff. Very well located. Will book there again!
2024년 1월에 1박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2024년 1월 23일
Dear Madam, Dear Sir, On behalf of the Raphael team, we would like to extend our best wishes for the Newy Year and thank you for your recent stay with us. We are so pleased that you had an amazing time with us and appreciated our prime location, clean facilities, and friendly team. We will make sure to pass on your kind words to the entire team. Thank you again for staying with us and we look forward to welcoming you back soon. Best regards, Fabrice Afuta - General Manager

10/10 - 훌륭해요

Jacklyn

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was an incredibly beautiful property. The ambiance was perfect. And the staff was attentive .the location was perfectly convenient. We loved our stay here and wish we could have stayed longer.
2023년 12월에 2박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2024년 1월 23일
Dear Madam, On behalf of the Raphael team, we would like to extend our best wishes for the New Year and thank you for staying with us. We are thrilled to read that you had a lovely experience with us and that our dedicated team contributed to your full satisfaction. Thank you again for staying with us and we look forward to welcoming you back in the future. Best regards, Fabrice Afuta - General Manager

10/10 - 훌륭해요

BENOIT 님, Nottingham

좋아요: 청결 상태, 직원 및 서비스
Charming hotel with excellent staff
2023년 12월에 4박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2024년 1월 23일
Dear Sir, On behalf of the Raphael team, we extend our best wishes for the New Year and thank you for your recent stay with us. We are thrilled to see that every aspect of our hotel met your expectations and that our team contributed to your full satisfaction. Thank you again for staying with us and we look forward to welcoming you back to the Raphael. Best regards, Fabrice Afuta - General Manager

10/10 - 훌륭해요

Francesco

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2024년 1월 23일
Dear Sir, We would like to extend our best wishes for the New Year and thank you for your recent stay at the Raphael. We are very pleased to read that your stay went so well and that our services and facilities met your expectations. Thank you again for staying with us and we look forward to welcoming you back to the Raphael. Best regards, Fabrice Afuta - General Manager

10/10 - 훌륭해요

Patrick

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful hotel - best location - big rooms for great value - excellent food - very excellent service and terrific staff.
2023년 11월에 8박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2023년 12월 11일
Dear Sir, We would like to thank you for your recent stay at the Raphael Hotel and for taking the time to share your five-star feedback on Expedia. It's a delight to hear that your stay went so well and we are even happier that our central location, dedicated service and as well as excellent food are one of the main reasons your expectations were exceeded. Thank you again for staying with us and we all look forward to welcoming you back in the near future. Best regards, Fabrice Afuta - General Manager

10/10 - 훌륭해요

Gleb

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 5박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2023년 12월 5일
Dear Sir, We would like to thank you for staying with us at the Raphael Hotel and for taking the time to rate your experience. We are very pleased to see that you had a pleasant stay with us and that our facilities and services met your expectations. Thank you again for staying with us and we allo look forward to welcoming you back for more Majestic moments. Best regards, Fabrice Afuta - General Manager

10/10 - 훌륭해요

joseph

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Agréable de retrouver ces hôtels de caractère qui ont une âme et qui sont le témoignage d’une belle époque
2023년 11월에 2박 숙박함
답변 제공: Fabrice Afuta - Directeur 님, 2023년 11월 28일
Cher Monsieur, Nous vous remercions pour votre récent séjour à l'Hôtel Raphael et d'avoir pris le temps de nous partager votre avis. Nous sommes ravis de lire votre enchantement et que le charme du Raphael ait une nouvelle fois opéré. Au plaisir de vous accueillir à très bientôt parmi nous. Cordialement, Fabrice Afuta - Directeur

10/10 - 훌륭해요

James

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel Raphael was beautiful and accommodating. Everyone was very friendly and went above and beyond to make us feel welcomed and at home. I highly recommend this hotel. 5 stars!
2023년 11월에 2박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2023년 11월 28일
Dear Sir, We would like to thank you very much for your recent stay at the Raphael Hotel and for leaving us your five-star feedback. We are very pleased to know that your experience met your expectations and we will be sure to share your kind words with the entire team. Thank you again for staying with us and we look forward to welcoming you back to the Raphael. Best regards, Fabrice Afuta - General Manager

10/10 - 훌륭해요

James

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel Raphael is beautiful. The staff is all incredibly friendly and well versed in English. Truly the people here make you feel very welcome and appreciated. I highly recommend this place to anyone planning to stay in Paris!
2023년 11월에 2박 숙박함
답변 제공: Fabrice Afuta - General Manager 님, 2023년 11월 14일
Dear Sir, We would like to thank you for staying with us at the Raphael Hotel and for your recommendation. It fills us with pride to hear that you enjoyed your experience to the fullest and we are especially pleased that you felt well-looked after; Your compliments are much appreciated and will be shared with the entire team. Thank you again for staying with us and we all look forward to welcoming you back in the future. Best regards, Fabrice Afuta - General Manager