Dear Man Dong, Greetings from Paris! First of all, we would like to thank you for taking the time let us know of your experience . L’Empire Paris is fully concerned with the wellbeing of each of our guests and the quality of service is something really important for us. Reading your review just filled us with satisfaction! We look forward to welcoming you again and do our best to keep up with your expectations. Do not hesitate to contact us for any future reservations and share your experience on tripadvisor with other visitors. L'Empire's doors remain wide open for you and your beloved ones. Kind regards, Sonia The front desk Keeping this fact in mind, we invite you to share your experience with Do not hesitate to contact us as soon as you’re back to Paris. Warm regards Atish, The Front Desk

Dear Ms. Hernandez,Thank you for reaching out to us regarding your reservation. We apologize for any inconvenience you’ve experienced due to the flight strike.Upon reviewing your reservation, we regret to inform you that it is not possible to cancel it free of charge as seen together previously.Our hotel’s cancellation policy states that cancellations are free up to 48 hours before the date of check-in. Unfortunately, your request falls outside this window.We understand that unforeseen circumstances can arise, and we empathize with your situation. However, our commitment to maintaining fair policies ensures consistency for all our guests.Best regards,L'Empire Paris team