Parish of St. Bernadette Soubirous Tours

Stayed at the hotel for a full week. On arrival our room wasn’t ready, even though a number of messages to request a twin room was sent and acknowledged. The room was so dark, no natural light. I asked to move rooms the reception staff was so rude and did not help to resolve our request. Lights bulbs were not working, three of them. Which didn’t help - no natural light either. It was like staying in a cave. See the pictures. One day our room wasn’t serviced by 6pm. I asked reception to resolve and no apology was given. I was made to feel that I was the problem. Breakfast was good but was never offered coffee. We did have an excellent experience on the rooftop bar. Staff very friendly especially the man with milo the dog. He is a real asset to the hotel. Tapas food was perfect. A massive plus is the location. Very easy walking distance to most of the tourist attractions.

Beautiful hotel in a great area.

Staff is very helpful