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아틀란티스 리조트 좀티엔 비치 여행 후기

4 out of 5
아틀란티스 리조트 좀티엔 비치
Buildings C, D Jomtien 2 Rd Banglamung, Jomtien Beach, Pattaya, Chonburi

이용 후기

6.0
평점 10 - 훌륭해요. 80개 이용 후기 중 6개" "
평점 8 - 좋아요. 80개 이용 후기 중 24개" "
평점 6 - 괜찮아요. 80개 이용 후기 중 22개" "
평점 4 - 별로예요. 80개 이용 후기 중 15개" "
평점 2 - 너무 별로예요. 80개 이용 후기 중 13개" "

5.8/10

청결 상태

5.6/10

직원 및 서비스

5.8/10

편의 시설/서비스

6.0/10

숙박 시설 상태 및 시설

이용 후기

6/10 - 괜찮아요

Taihi 님, 대한민국

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
가족여행
작년에 이어 두번째 가는 아파트형 리조트입니다. 가족 단위다 보니 시끄러운 파타야를 피해 조용한 곳 위치를 찾았던 곳입니다. 청소비(800바트)를 받는 것 치고는 청소 상태가 만족스럽진 못했네요. 특히, 불개미마냥 작은 개미들이 입실과 함께 해서 방 교체를 요청하기도 했구요. 수건, 화장지를 요청가능하나, 추가 금액을 지불하여야 해서 편의점에서 구입해서 사용했네요. 좀티엔비치까지는 걸어서 10분거리에 있으며, 거기서 쌩테우타고 파타야로 놀러가면 됩니다. 저흰 매일 밤 좀티엔 야시장에서 저녁 해결했네요. 이번 방문 중 가장 실망했던 건 워터파크를 자청하는 리조트에서 미끄럼틀 등의 관리에는 많이 미흡했어요. 풀장의 물이 해수와 민물 반반이라서 그런지 수중에 있는 놀이기구들이 녹이 많이 슨 상태로 그대로 방치 중이고 어린 유아들도 그 곳에서 노는데... 적절한 조치가 시급해 보였습니다. 가격만 보신다면 추천 쾅. 가성비에 추가의 완벽함을 원하신다면 호텔로 가실 것을 권해 드립니다.
2017년 8월에 7박 숙박함
검토해 주셔서 감사합니다. 청소 비용은 다른 장소와 마찬가지로 10 %의 세금과 10 %의 봉사료를 부과하지 않으므로 청소 한 번만 부과하는 수수료입니다. 개미에 관해서는, 이것이 타이 인 것처럼, 음식을 남겨두면 개미가 올 것입니다. 냉장고에 보관하는 것이 가장 좋습니다. 우리가 귀하의 체류를위한 적절한 수건과 세면 용품을 제공 했으므로, 더 많은 수건이 필요하면 추가 타월 요청이나 세면 용품을 지불해야합니다. 좀 티엔 비치는 도보로 5 분 거리에 있습니다. 차로 5 분 거리에 야시장 (TALAT ROMPHO)이 있습니다. 수영장에서 진행되는 작은 개보수가 있지만, 워터 파크가 매우 거대하기 때문에 수영 할 장소가 아직 많이 있습니다. 우리가 살고있는 곳에서는 호텔에서 찾을 수없는 간이 주방과 편의 시설을 갖춘 넓은 공간을 적게 지불하기 때문에 우리가 돋보입니다. 우리가 미래에 더 나은 곳을 원할 수 있기를 바랍니다.

8/10 - 좋아요

SANGWOO

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 6월에 2박 숙박함

2/10 - 너무 별로예요

Frode

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Dette hotelle svare ikke ut fra det du finner på Hotels.com. Ingenting fungerte som det skulle. Dusjen var det enten iskaldt eller glovarmt, ingen mellomting. Aircondition var enten varm eller iskaldt som resulterte at jeg ble syk. Måtte vaske rommet og kopper før vi tok det i bruk. Håper Hotels.com sletter dette hotellet fra demmes side.
2020년 2월에 5박 숙박함
답변 제공: Nanii 님, 2020년 3월 2일
Thanks for your feedback and thanks for staying with us! We truly appreciate your feedback and I will definitely let our team know about any initiatives we can start in the future. We are always striving to improve our customers' experiences so hearing your suggestion will help us move forward. Having said that, I will address the issues you mention. Firstly, I will like to say that my listing is exactly as in the photos, You complained that the AC was either too hot or too cold, If you kept the temperature at room temperature it would have had that. Hope to see you again

4/10 - 별로예요

Vinh 님, Sydney

아이를 동반한 가족 여행
Mis advertising, advertised as queen bed and double bed for us having 2 young children the double bed was a fold out sofa which was impossible so sleep on as on side was hard. Continental breakfast was advertised as included but they say they don’t have any.
2020년 1월에 2박 숙박함
답변 제공: Nanii 님, 2020년 1월 29일
Thanks for your feedback and thanks for staying with us! We truly appreciate your feedback and I will definitely let our team know about any initiatives we can start in the future. We are always striving to improve our customers' experiences so hearing your suggestion will help us move forward.

6/10 - 괜찮아요

haitham

좋아요: 청결 상태
별로예요: 객실의 편안함
First thing you will pay 20-25$ more for cleaning fees, and the swimming pool it’s like jail you can’t eat, drink, smoke, talking load, only you can swim, maybe it’s good for kids.
2019년 11월에 2박 숙박함
답변 제공: Nanii 님, 2020년 1월 29일
Thanks for your feedback and thanks for staying with us! We truly appreciate your feedback and I will definitely let our team know about any initiatives we can start in the future. We are always striving to improve our customers' experiences so hearing your suggestion will help us move forward.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 편의 시설/서비스
แอร์ไม่สะอาด ห้องน้ำเหม็น โซฟาไม่ดีนอนไม่สบาย แต่มีเครื่องครัวเครื่องใช้ครบครัน สระว่ายน้ำมีอะไรให้เล่นไม่มาก
2019년 9월에 2박 숙박함
답변 제공: Mee 님, 2019년 10월 12일
We're sorry for the inconvenience. Could you please let me know in which room you're staying so we could take a further action? We'd love to resolve your issues when you're here if you would've let us know. We can guarantee you that this isn't a common issue and we keep improving our service to provide our guest better quality accommodation.

8/10 - 좋아요

Kevin

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
A little disappointing
When we got there, the email said to go into building S, so we did, but there was no-one at the desk. There were people working in a room next to it but even though they could see us and our luggage, none of them were professional enough to come out the door and help. We went into their room to be told rather uninteresting that the reception was through a door at the back of building S. We were charged a 500 Baht cleaning fee twice, once online under mandatory fees and then at the reception itself. At this time we are waiting for hotels.com to get back to us regarding this issue, they have contacted the resort. The resort advertises free breakfast, yet we never saw any on offer or even anywhere they could have done it. They advertise a gym but we never found it, after our check in we didn't bother asking anyone. Other than that, in the room itself, we had a barely flushing toilet, which led to it being blocked, no-one wants to be unblocking a toilet... And only one functioning hob on the cooker. Again we didn't bother mentioning it. The resort itself was actually good. The condo was nice and comfortable, a really nice pool and close to everything we needed.If it wasn't for their ridiculous cleaning fee, we would stay again.
2019년 8월에 10박 숙박함
답변 제공: Mee 님, 2019년 8월 23일
Hi Kevin, I'm so sorry for the inconvenience and I'm glad that you enjoyed my property. However, I apologize for the issues you had and I wish I could help you to resolve it sooner if you would let me know earlier when you're here. Breakfast is optional, you can get breakfast for additional 50THB per meal. Can you please send us DM to check about your cleaning fee?

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Fikk rom i S- fløyen. Hyggelige taxisjåfører, kan dessverre ikke si noe mer om oppholdet.
2019년 6월에 5박 숙박함
답변 제공: Mee 님, 2019년 7월 7일
Thank you so much for your kind feedback, we’re glad that you enjoyed your stay with us. I look forward to hosting you again!

4/10 - 별로예요

Chanakarn

별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
ไม่ประทับใจ
2019년 6월에 5박 숙박함
답변 제공: Mee 님, 2019년 7월 5일
Hi Chanakarn, sorry if our property wasn't good enough for you. We'll very thankful if you can let us know what we can improve.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스
Tricky check-in process
In overall, it was a pleasant stay. However, the check-in process was a bit tricky as the 'Hotel' itself was run by individual apartment owners and there was no check-in counter. I had to call Hotels.com -which was very helpful- to find where can I check-in as their local phone number was unavailable to be reached.
2019년 6월에 2박 숙박함
답변 제공: Nanii 님, 2019년 7월 3일
Thank you so much for your feedback. Come back again. Our phone number is actually always available

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스
แย่ ไม่มีทางมาอีก
โดนเรียกเก็บเงินหน้างานจำนวน 500บาท เป็นค่าทำความสะอาด แต่ห้องสกปก มีแต่ฝุ่น และมดแมลง ทีวี หน้าจอแตก ครึ่งนึง แจ้งไปก็เอาตัว ที่แตกน้อยกว่าเดิมมาเปลี่ยนให้ ต้องการยกเลิกห้อง ก็ไม่ยอมคืนเงิน ภายในห้อง ไม่เห็นวิวทะเลเหมือนที่โฆษณา น้ำไหลเบา สระผมไม่ได้ ไม่มี WIFI
2019년 6월에 1박 숙박함
답변 제공: Nanii 님, 2019년 6월 22일
Thank you for your review. We are sorry for any inconveniences experienced during your stay with us. 500thb is the standard cleaning fee we collect from guest as we have to pay a company to do the cleaning.

6/10 - 괜찮아요

lakkhanawadee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 5월에 1박 숙박함
답변 제공: Nanii 님, 2019년 6월 2일
Thank you so much

4/10 - 별로예요

Ptong 님, バンコク

단체 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
到着すると、車のゲートのところで何処の棟ですか?(各棟アルファベットで記されているようです)と聞かれ、こちらは把握していないので困りました。レセプションのようなところに連れていかれ、予約した者の名前を言ってもリストに入ってないと言われてしまい、ホテルの関係者であろう女性に電話を繋がれましたが、あまり英語が通じず、、ブッキングナンバーを教えてくれと言われましたが、いままではパスポートや名前でチェックインできたのでブッキングナンバーが何なのかりかいできませんでした。結局エクスペディアアプリの追加情報に入っている確認番号の事でした。分かりにくい。チェックインにこんなに手間がかかったのは初めててす。暑いなか30分くらい掛かりました。 部屋は広かったですが、入り口ドアの調子が悪く勢い良く開け閉めしないといけなかったので、いちいちドンという音に周りに申し訳ない気持ちでした。シャワールームは洗面器トイレとの仕切りがないので床がビショビショになります。 楽しみにしていたプールは写真では綺麗な青色ですが実際は濁った緑色で、わたしは入ることができませんでした。残念です。 お値段を見ると許容範囲と思う箇所もありますが、チェックインからてこずり散々な思いで、あまり良い印象ではありませんでした。次の利用は無しです。
2019년 5월에 1박 숙박함
답변 제공: Mee 님, 2019년 5월 28일
Thanks for your feedback and we're so sorry about the inconvenience that you experienced. We listen to your feedback seriously and will improve our service. However, swimming pool belongs to the property management and it was under maintenance so we can't do anything about it.

4/10 - 별로예요

실제 이용하신 고객

연인과의 여행
The waterpark inside the condominium was closed for renovations.We didn't know about it.Apparently it was closed for weeks before but wasn't mentioned in Travelocity.We usually trust that Travelocity has certain standards but you failed me.It was the main reasons why we booked this condominium. The property is not well maintained.I have to basically went to the 7-11 next door( a plus)for my essential supplies. It relatively close to the beach.Friendly but passive staffs.Nice location though not too loud and crazy at night.Relatively close to everything.I wouldn't stay again.
2019년 5월에 2박 숙박함
답변 제공: Nanii 님, 2019년 5월 29일
Hi, Thank you for your feedback. we are sorry that you were not able to us the water park. It is not directly managed by us. We would look into all your other complaints and make sure we work on them. Come back soon

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
เก็บค่าทำความสะอาด500 แต่ใต้เตียงฝุ่นหนากวาดออกมากองใหญ่มาก ไม่มีผ้าเช็ดตัวให้
2019년 5월에 1박 숙박함
답변 제공: Mee 님, 2019년 5월 17일
Thanks for your feedback and we're sorry about the towels. We'll be happy to provide you towels and re-clean your room if you let us know in advance. We're really sorry because the cleaning is done by human, sometimes a mistake can happen.

2/10 - 너무 별로예요

Patrick

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Schnell wieder weg...
Es gibt nichts Positives zu erzählen. Doch die Klimaanlage hat funktioniert ansonsten kann ich das beim besten Willen für eine Familienunterkunft nicht empfehlen. Wir sind nach einem Tag abgereist, Unsauber und abgewohnt. Ich würde diese Einrichtung auf gar keinen Fall weiter empfehlen würde sogar noch weitergehen und sagen dass so etwas Hotels.com nicht vermitteln dürfte..
2019년 4월에 4박 숙박함
답변 제공: Nanii 님, 2019년 4월 30일
Hallo Patrick, vielen Dank, dass Du Dir Zeit genommen hast, um Dein Feedback zu geben. Unsere Klimaanlagen arbeiten jetzt. Wir haben auch Handarbeiter und Zimmermädchen zur Verfügung, um alle Fragen der Reinigung und Reparatur zu klären, wenn sie vom Gast informiert werden. Ich glaube, unsere Mitarbeiter waren nicht informiert. Ich bin froh, dass Sie am Ende das bekommen haben, was Sie wollten.

4/10 - 별로예요

Craig

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 4월에 1박 숙박함
답변 제공: Nanii 님, 2019년 4월 23일
Hi Craig, thank you for your feedback. May I know what experiences you had during your stay that made you rate us low

2/10 - 너무 별로예요

Sabah

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
To crowed and noisy full of kids I wouldn’t recommend this property for relaxing and don’t forget the extra charge when you get there for cleaning 500 baht
2019년 4월에 6박 숙박함
답변 제공: Nanii 님, 2019년 4월 17일
Hi Sabah, thank you so for your feedback. Be rest assured that your review has been noted and would be looked into. Cleaning fee has always been charged and it is a one time payment. Guests are always made aware of the cleaning fee during booking. We have a strict no noise allowed policy so I am really surprised at your noise complaint. Thank you once again

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 직원 및 서비스
The hotel location is not very convenient. There is a lack of professional hotel management and staff, none of the staff is in unform, none of them could speak fluent English. Poor illumination at night in the lobby. There is often no staff at reception counter. The kitchen tap is very loose. The door lock is not working properly. Wifi signal and speed should be improved a bit. While the room is overall clean, but the charging a cleaning fee of THB500 is not very justifiable. The swimming pool is up to standard.
2019년 4월에 1박 숙박함
답변 제공: Nanii 님, 2019년 4월 10일
Thank you for your review. All our staff can speak English it is actually a criteria for hire. We have a standby handyman who could have fixed your door lock if we were informed. 500THB cleaning fee is for cleaning. Reception has attendants there 24/7. However, your comments have been noted and would be looked into immediately.We hope to have you back soon.

4/10 - 별로예요

aslan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
О
Друзья , не рекомендую этот отель . Менеджер индус ,который идёт любой повод содрать деньги . Прилетели поздно ночью 9 марта ( в 10 вечера) ресепшене ни души ,охранник который спит и толком ничего не смог объяснить . В общем через 2 часа разбудили менеджера ,который сказал ,что я не бронировал и меня нет в списках,предложил за 3 000 бат переночевать ,а с утра решить нашу проблему . И тут на компе ,когда выбирали номер для ночевки , я вижу свое ФИО на 14. Дней бронь . Долго извинялся , сказал ночь поздно не соображает . Далее попросил меня 500 бат за уборку номера ( ни разу не убирали за 14 дней)!!!! В номере безобразие- грязно ,оборванные занавески, дырки от удара в двери ванной . Сильно пожалел . Но старался об этом не думать . Не хотите пробоем , выбирайте другой отель .
2019년 3월에 14박 숙박함
답변 제공: Nanii 님, 2019년 4월 30일
Hi thank you for your feedback. We are sorry for any inconveniences you faced during your stay with us. I am surprised at the no cleaning for 14 days. This would be looked into as why it did not happen. Our office email is always to guests to contact us during their stay with us.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
Det är inget hotell. Finns ingen reception och ingen visste vart vi skulle eller något?
2019년 3월에 2박 숙박함
답변 제공: Nanii 님, 2019년 5월 3일
Hej tack för din feedback. Ja, vi har ingen reception på lägenheten, men vi har på plats och online som är villiga att lösa eventuella problem som gäst kan ha.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스
ที่พักอยู่ในระดับดี ห้องน้ำ ไม่ค่อยระบาย พนักงานขายหรือแม่บ้านโทรติดต่อยาก ตอบคำถามไม่ค่อยเคลียร์ นัดให้เช็คอินคนละตึก คนละที่ พนักงานแย่มาก
2019년 3월에 2박 숙박함
답변 제공: Dee 님, 2019년 5월 2일
ขอบคุณมากที่สละเวลาเพื่อแสดงความคิดเห็น เรารับรองว่าคุณจะพยายามปรับปรุงบริการอย่างต่อเนื่อง เราสัญญาว่าข้อเสนอแนะของคุณจะถูกนำมาพิจารณาและนำมาใช้เพื่อปรับปรุงมาตรฐานการบริการที่เรามอบให้แก่แขกของเรา

2/10 - 너무 별로예요

Bryan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worst experience I've had from multiple countries.
This was the WORST experience I've ever had at a hotel. It's not even a hotel. It's a condo. The reception was closed. There were no signs and the only people working were security. They didn't know where to go or who to ask. We were on the phone calling over and over again for 20+ minutes until somebody finally answered. They told us to go to another building (separate from the reception which was closed). When we got there they said your key is in the box. It wasn't. Then she said since the key isn't in the box you don't have a room. I told her we already paid on Hotels.com. She insisted that we didn't have a room if our key wasn't there. (magic box I guess). Luckily someone walked past us as we were standing there confused and tired. He said to go downstairs. I ask if the elevator can take us. He rushes down the stairs and we rush to follow him with our heavy suitcases down the stairs. It turns out he actually works there and we could've taken the elevator. We get to the (secondary reception?) room and have to wait in line behind people who have issues with the "hotel". After trying to figure out where to go and what to do to for almost two hours we finally talk to the employee behind the desk. He finds the reservation online. (I guess the magic box was wrong). He tells us that we have to give almost $20 non refundable "cleaning fee". I tell him that I already paid for the room online. He doesn't budge. I've never had the run around and bait and switch so bad. Terrible.
2019년 2월에 1박 숙박함
답변 제공: Dee 님, 2019년 5월 2일
Thank you so much for taking your time out to provide your feedback. We assure you that we are constantly trying to improve the service. Please note that we did send you information after you booked how to easy get key to your room, we also have staff onsite as we also send on your e-mail.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Vraiment aime l 'independance total.moins la vue sur garden qui est en fait le mur d en face et plus bas un terrain vague.pas du tout aime l accueil, 1h 30 pour avoir les clefs,apres etre passe dans le bureau degueu d 'un indien super antipathique.500 baths pour un menage fait avec un rateau(?) Piaule fonctionnelle et bien equipee ,ideale pour recevoir!!!
2019년 2월에 6박 숙박함
답변 제공: Nanii 님, 2019년 5월 3일
Merci pour vos commentaires et vos plaintes ont été notées et des mesures immédiates ont été prises.

4/10 - 별로예요

실제 이용하신 고객

2019년 3월에 1박 숙박함
답변 제공: Nanii 님, 2019년 5월 1일
Hi, thank you for your feedback. Please may I know what happened during your stay with us that would warrant such a low rating from you as your review would help us do better

4/10 - 별로예요

실제 이용하신 고객

2019년 3월에 1박 숙박함
답변 제공: Nanii 님, 2019년 5월 1일
Hi,Thank you for your feedback. Please may I know what happened during your stay with us that would warrant such a low rating from you as your review would help us do better

8/10 - 좋아요

Frode

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fraråder
Fraråder sterkt å sjekke inn der. Betenkelig at Hotels.com har tilknytning dit
2019년 2월에 6박 숙박함
답변 제공: Dee 님, 2019년 5월 2일
Takk så mye for at du tok deg tid til å gi tilbakemelding. Vi forsikrer deg om at vi hele tiden prøver å forbedre tjenesten. Vi lover at tilbakemeldingen din vil bli tatt i betraktning og brukes til å forbedre standarden på gjestfrihet som vi tilbyr til våre gjester.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
เชคอินได้ค่อนข้างยาก เก็บค่าทำความสะอาดเพิ่มอีก 500 บาท แต่เด็กๆชอบสระว่ายน้ำมากค่ะ มี 7-11 ใต้ตึก เดินทางไปสถานที่ท่องเที่ยวสะดวก ห้องกว้างขวางมีอุปกรณ์ครบครัน
2019년 2월에 3박 숙박함
답변 제공: Nanii 님, 2019년 4월 30일
Thank you for your feedback. I am glad your children loved our pool. 500baht is the cleaning fee

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
สภาพจริงต่างกับรูปในเวป สกปรกเหม็นอับ บริการแย่
ห้องพักกับภาพคนละเรื่อง สกปรกทุกอย่าง ห้องมีกลิ่นอับมาก ผ้าม่านมีคราบเหมือนอึ โซฟาเน่ามาก ฝุ่นเพียบ service แย่ แจ้งเพิ่มคนเข้าพักต้องลงมาเอาผ้าห่มกับหมอนเอง หมอนมีเปื้อนรอยเท้า จะ Check Out ต้องรอพนักงานมาทำงานตอน 10 โมง รวมๆ ทั้งหมดคือแย่ ปรับปรุงด่วน!!!
2019년 2월에 1박 숙박함

10/10 - 훌륭해요

OLESYA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 2월에 4박 숙박함

2/10 - 너무 별로예요

Maxim

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Это не Кондо, а просто ужас
Наши впечатления начались с того как мы прилетели в Бангкок, заказ трансфер, нас ни кто не встретил. Бегая и по аэропорту так и нашел не встречающих ни кого. Итог заказали такси. Но это было только начало приехав к Atlantis Resort Jomtien Beach, тех кто занимается расселением найти не могу звонили им не однократно они скидывают наверно с сотого раза это удалось. Нас заселили и кондо убирали не заранее а такое ощущение за 5 минут до нашего приезда. Кондо конечно уставшее, но это особо не смутило, да и что пугает нашего человека(ножки у дивана сломаны и он на столько не удобный что разложив его готовтесь к тому что будете спать и всю ночь просыпать что бы перевернуться на другой бок, так тело затекает вед спишь на доске, а ноги получаются ниже чем тело, стиральной машины нет хоть и заявлено). Полотенце дали только с 3 раза когда уже пошел к ним сам, ну и постельное несли так же. Заплатив за уборку, это сделают всего лишь один раз, когда вы сами им об этом скажете заявлено, что должны делать через день. Да наблюдал еще такую картину разговор русского туриста и управляющего по телефону, они так же обслуживают еще один дом. Турист едет на машине и пытается найти куда ему ехать так как не много заплутал, управляющий просит поговорит с туристом. Мы с ним нашли общий язык сразу, ну и в разговоре, говорю давайте я Вам сейчас отправлю точный адрес в WhatsApp, на что он мне отвечает пусть сам ищет есть интернет. Ну вот такие впечатления от Кондо и от упраляющей компании.
2019년 1월에 16박 숙박함
답변 제공: Rocky 님, 2019년 1월 31일
Прежде всего, примите наши глубокие извинения за неудобства во время вашего пребывания у нас. Пожалуйста, сообщите, что вы всегда можете встретить водителя в месте встречи в аэропорту, у меня нет записей о том, что произошло. Регистрация заезда после 14:00, когда вы приедете раньше, у нас есть лобби, вы можете подождать или мы позаботимся о ваших сумках, и вы можете пойти и насладиться пляжем в 250 метрах от нашего здания.

8/10 - 좋아요

Marcus

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lite svårt att hitta till hon som delade ut nyckeln. Låg i byggnad S långt in bakom hissen. Ingen skyltning. Men efter det helt ok. Riktigt fint bad för de som gillar att bada.
2019년 1월에 3박 숙박함
답변 제공: Rocky 님, 2019년 2월 2일
Tack så mycket för att du tar dig tid att ge din feedback.

8/10 - 좋아요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
コンドミニアムタイプは初めてですが、対応が遅い。プールがあるから選んだが水が汚い。
2018년 12월에 6박 숙박함
답변 제공: Ting 님, 2019년 1월 15일
最初に、ご滞在中のご不便をおかけして申し訳ありませんが、雨が降ったため、数日間プールに問題があることをお知らせください。

6/10 - 괜찮아요

Kazuo 님, jp

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
早朝夜中のチェックインでしたが、チェックインの仕方がわかりにくく、部屋に入れるまで30分位かかりました。室内はとても清潔感があるとは言いようがなく、壁紙は破れたり、剥がれたりしており、水回りも出たり出なかったりでオーシャンビューのキッチン付きの部屋で1泊5000円弱かかりましたが、キッチンの蛇口は壊れているわ、水は出ないわで値段の割に高い気がしました。空港までのタクシーサービスに関してもメールに1500バーツとの記載がありましたが、オフィスに話をしたら3000バーツと言われた為、他で頼みました。唯一好印象だったのはプールでしたが、冬場で私は寒くて入れませんでしたが、子供は大喜びでした。海までは歩いて10分かからないので便利かとは思いますが、またこのホテルに宿泊するかどうかは分かりません。
2019년 1월에 4박 숙박함
답변 제공: Ting 님, 2019년 1월 15일
フィードバックを提供するために時間を割いていただきありがとうございます。 アトランティスから道路を渡ってすぐのビーチまで直接歩いた場合は、わずか250メートルしか歩けません(すべてのバー、マッサージ、ショップまで)。 空港からのタクシー料金は1,500バーツでした。タクシーの運転手(標準価格)のチェックイン時間は午後2時でした。

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2018년 12월에 3박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2018년 12월에 4박 숙박함
답변 제공: Ting 님, 2019년 1월 15일
Thank you so much for taking your time out to provide your feedback.

2/10 - 너무 별로예요

Lai ching

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
垃圾
一行十四人,訂了五天,七間房, check in時只有一個不懂英文的泰國人跟我們溝通, 由於他們的疏忽,引致我用了約三小時才可以拿足七間房間鎖匙, 朋友的房間,廁所有異味,我的房間,天花發霉地板 脹起, 取鎖匙後每間房需立刻交500泰珠清潔費, 公寓內沒有牙刷牙膏, 洗頭水及沐浴露亦只是手指尾這麼大樽, 沒有任何服務, 沒有洗衣機, 風筒壞 泳池污糟, 根本不夠膽游水! 價錢貴與相片不符, 所有朋友都向我投訴, 非常之失望
2018년 12월에 3박 숙박함
답변 제공: Jeab 님, 2019년 1월 15일
首先,请接受我们对您在入住期间给您带来的不便表示深深的歉意。请注意,我们有一次性清洁费仅400泰铢(您在预订之前看到)因为我们在您离开后让公司打扫房间 (我们每天免费清洁)我们很高兴我们没有任何服务费。 我们办公室里的女孩说英语很好,记得我们没有准备好你的房间因为你在下午2点之前到达。

10/10 - 훌륭해요

Vicktoria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 11월에 1박 숙박함
답변 제공: Ting. 님, 2018년 12월 30일
Hi Thank you so much for review hope you come back to stay with us again next time :)

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행, 가족 여행
Pidän uimahalista mutta huone ei siisti.Maksan 500 bath siivous mutta ei kukaan siivous.
2018년 11월에 4박 숙박함
답변 제공: Ting 님, 2018년 12월 14일
Ole hyvä ja ilmoita siitä, että meillä on kertamaksu vain 400 bahtia (näet ennen varaamista), koska meillä on yritys puhdistaa huoneesi lähtiessäsi. (me puhdistamme joka päivä ilmaiseksi) ja olemme tyytyväisiä, ettemme ole palvelumaksuja.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
My sink is broken the first night I was there and it took them 24 hours for them to fix it they didn’t give me a refund for having a broken sink I couldn’t even take a shower so I very much felt uncomfortable to be there
2018년 11월에 8박 숙박함
답변 제공: Ting 님, 2018년 12월 12일
First of all, please accept our deep apologies for the inconvenience during your stay with us and it took us a bit of time to get the spare parts to fix the problem, we so sorry about that. We promise that your feedback will be taken into consideration and used to improve the standard of hospitality that we provide to our guests.

6/10 - 괜찮아요

Viktor

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ok, men kan bli bättre!!
Bra läge, ser fint ut på utsidan men ganska krasst underhållet på insidan. Dock ett stort + för pool området vilket var väldigt fint!
2018년 10월에 13박 숙박함
답변 제공: Ting. 님, 2018년 11월 17일
Tack så mycket för en trevlig recension, hoppas du kommer tillbaka för att stanna hos oss igen för nästa gång :)

6/10 - 괜찮아요

Mei kuen

房間太舊
酒店房很多損壞設施,毛巾好舊... 酒店內游泳池不錯,很大及有滑梯!
2018년 8월에 3박 숙박함
답변 제공: Ting. 님, 2018년 9월 21일
非常感谢你的评论,我们让你下次更好地为你服务:)

8/10 - 좋아요

Petr 님, London, UK

좋아요: 직원 및 서비스, 객실의 편안함
Perfect swimming pool for children.
Fairly good accommodation. Very nice and polite lady at the reception. We arrived earlier and she let us leave our suitcases in her office while our room was getting ready for us. The same on our departure, we had to check-out at 11am and wait for our taxi till 3pm. She let us leave our stuff in her office and spend the time by the swimming pool. She was also very helpful with changing our towels.
2018년 8월에 16박 숙박함
답변 제공: :) 님, 2018년 9월 5일
Thank you very much for your review and I am very glad you enjoyed your stay overall and were pleased with the accommodation and service Regarding the leaking toilets and sinks we will repair and fix it. Again, thank you for sharing and we hope we will have the opportunity to welcome you back.

8/10 - 좋아요

tao 님, bangkok

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
มีสระว่ายน้ำใหญ่มาก
แนะนำให้ไปพักกันนะคะ เหมาะสำหรับเด็กมากๆๆ แต่ถ้าจะไปทะเลต้องขับรถไปนะคะ ไม่ไกลมากคะ ห้องก็สวยดีนะคะ แต่ถ้าไปช่วงเทศกาลคนจะเยอะมากหาที่จอดรถยาก
2018년 7월에 2박 숙박함
답변 제공: Ting 님, 2018년 8월 1일
ขอบคุณสำหรับความคิดเห็นของคุณ - มันเป็นที่ดีที่มีคุณอยู่คุณจะยินดีต้อนรับทุกเวลา :)

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
Dårlig service
Det var ingen resepsjon der, vi måtte ringe et nr for å få utdelt romnøkkeler. Vi bestilte 3 rom på samme bestilling, 1 av rommene var plassert i et annet bygg. Vi betalte for rom med hageutsikt, men fikk rom med utsikt mot parkeringsplass og mur... ansatte sa at det er hageutsikt(skog). Vi ble møtt med dårlig service da rommene var forhånds betalte og ingen refusjon ... ansatte sa selv at det var bare å klage ...
2018년 7월에 3박 숙박함
답변 제공: Joe 님, 2018년 7월 25일
Vi beklager at du var ulykkelig - vi vil jobbe hardt for å løse problemet du opplevde.

8/10 - 좋아요

BobC 님, Western Australia

좋아요: 청결 상태, 직원 및 서비스
Good size close to all amenities close to the pool
Bed as hard as a rock, no English tv, a kettle would be preferred to a hot pot. everything else ok
2018년 7월에 9박 숙박함
답변 제공: Joe 님, 2018년 7월 25일
Thank you for your review - it was great to have you stay. We apologize if you experience some inconvenience during your stay. Hope we can improve better in the future.

6/10 - 괜찮아요

Alex 님, Australia

좋아요: 청결 상태, 객실의 편안함
Great for a unit condo
First of all the room safe was not there and it took until next day to receive. :( So slow, Internet service was a hassle conecting & receiving a stable connection. The belcony slide door was not secure even after they try to fix, flywire many mosquitoe welcoming holes, 😂, and they make u pay 500baht to clean the unit after we check out, "not good"! Also sign in unit that mentions please don't keep aircon on full cuz electricity is expensive so disappointing to read like that people come from around the world to enjoy there stay and should nit have such requests to guests. Other than that its a great location 7eleven downstairs also swimming pool is excellent, and staff are friendly, great place to stay especially close to many beach shopping stalls, night markets,restaurants and fun activities organizers.
2018년 5월에 6박 숙박함
답변 제공: Joe 님, 2018년 7월 18일
Thank you for your review - it was great to have you stay. We apologize if you experience some inconvenience during your stay. The claning fee is a one time charge to clean up after you. We try to save energy for the environment and the globe entirely. Hope we can improve better in the future.

8/10 - 좋아요

cai

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
great pool for kids
Good value for money
2018년 5월에 7박 숙박함
답변 제공: Joe 님, 2018년 6월 16일
Thank you for your review - it was great to have you stay.

8/10 - 좋아요

jonas

좋아요: 숙박 시설 상태 및 시설
Bra budget val
Överlag mkt nöjd. Sängarna och bäddsoffan var mycket hårda. Lägenheten var bra och det mesta fanns i den. Man fick även handukar till poolområdet. Poolområde var också mycket bra. Men visst, det börjar bli lite slitet här och där. Men man får vad man betalar för. Till det låga priset vad det kosta per natt så är vi mycket nöjda.
2018년 5월에 3박 숙박함
답변 제공: Joe 님, 2018년 6월 4일
Tack för din recension - det var fantastiskt att få dig att stanna. Vi ber om ursäkt om du upplever några besvär under din vistelse. Hoppas vi kan förbättra sig bättre i framtiden.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Quite good but a bit far away from city but every Totally amazing
2018년 5월에 5박 숙박함
답변 제공: Joe 님, 2018년 5월 24일
Thanks for your review-it was nice to have you stay. If you walk to the beach road(just 200m away) you can actually see many public transport for just THB 10/person into town while enjoying the amazing sea/ocean view.