“I booked this room for my parents. While I understand the need for cancellation policies there should be some humanity when considering whether or not to provide a refund.
My parents needed a room as they their dog was gravely ill and it was understood that they would require at least one night's stay, and likely more. One night was booked. In a heartbreaking turn of events, Ben, their dog passed away. They could not stand the thought of staying in the city, so they attended the property and...
“I booked this room for my parents. While I understand the need for cancellation policies there should be some humanity when considering whether or not to provide a refund.
My parents needed a room as they their dog was gravely ill and it was understood that they would require at least one night's stay, and likely more. One night was booked. In a heartbreaking turn of events, Ben, their dog passed away. They could not stand the thought of staying in the city, so they attended the property and...
Bruce