The front desk agent was pleasant and efficient. The room was very nice, clean, and comfortable. On the down side, the ChargePoint spaces out front NEED to change their charging structure. The pricing for charging a PHEV is reasonable and customary, but the spaces go unused because the overnight "after charge has completed" rate goes to $4.00 per hour!! A patron has to get out of bed at 1:00AM to disconnect and find another parking space, or get charged $28 AFTER paying the charging fee. NO ONE used the spaces while we were at the hotel!