6/10
Nice hotel in a beautiful old building, but don't stay here. I paid fully and booked two king rooms a month prior to my family's arrival date. Our flight from the East Coast to get us to the area was delayed for 14 hours and finally cancelled. I called the hotel on our arrival date and explained that our flight was cancelled, but we fully intended to make it to the hotel at some point to check in. I specifically told them to not give away our rooms because we were going to use them. The front desk person who I spoke to informed me that she would keep our rooms for us. We followed up with a call when we finally landed. When we arrived, we were informed that they had given away one of our rooms and gave us a much smaller room without a discount or refund from the king room price that we paid for. The man working the front desk was rude to my wife and completely unapologetic.
Brendan
2025년 6월에 3박 숙박함
