야외 수영장, 수영장 파라솔, 일광욕 의자

엠버시 스위트 바이 힐튼 피닉스 템피 여행 후기

3.5 out of 5

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 512개" "
평점 8 - 좋아요. 1000개 이용 후기 중 242개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 107개" "
평점 4 - 별로예요. 1000개 이용 후기 중 81개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 58개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

Saida

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Breakfast buffet was wonderful. Thank you
2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 20일
Saida,Thank you for the kind words! The team at Embassy Suites Tempe is thrilled you enjoyed the breakfast buffet. We hope to welcome you back soon!

10/10 - 훌륭해요

Lisa 님, Prescott

가족 여행
좋아요: 편의 시설/서비스
Enjoyed the stay! Great breakfast. Enjoyed the pool area. Our room was nice. It would be nice if they had recycling options in the room and Hotel for water bottles that they give out and also a little darker in the bedroom because the sun came through the top of the blinds and at the bottom and made the room pretty light, but otherwise enjoyed our stay very much.
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 21일
Lisa, it's wonderful to hear that you enjoyed your stay at Embassy Suites Tempe! We're glad you appreciated the breakfast and pool area, as well as the comfort of your room. Your suggestions regarding recycling options and room darkening have been noted. We hope to welcome you back for another enjoyable visit soon!

10/10 - 훌륭해요

Cristina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 5월 15일
Cristina, your high rating for Embassy Suites Tempe is heartily appreciated. Our team is thrilled to know that your stay was enjoyable. We value your support and look forward to welcoming you back.

8/10 - 좋아요

Michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 12일
Michael, it's delightful to know that the strategic location of Embassy Suites Tempe contributed to making your stay enjoyable. We look forward to welcoming you back for another great experience.

10/10 - 훌륭해요

Marisol 님, salinas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
it would’ve been nice to have restaurant open for lunch we had to order delivery service
2024년 5월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 5월 11일
Marisol, it's wonderful to hear that your stay at Embassy Suites Tempe was enjoyable overall. We appreciate hearing your thoughts about broadening our dining options for lunch. We'll certainly take that into consideration. We're delighted to serve you again in the future. Your satisfaction is our primary focus.

8/10 - 좋아요

Mathew 님, Aldie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hot breakfast was average and everything seemed a bit dry. Omelette stand was excellent.
2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 12일
Mathew, we're happy that you took pleasure in the omelette stand at Embassy Suites Tempe. However, it seem like our hot breakfast wasn't to your full satisfaction. We're always striving to enhance our buffet offerings to leave each guest's palate satisfied. We appreciate your feedback and hope to impress you with our improvements during your future visits.

10/10 - 훌륭해요

Elsa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hitel
2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 8일
Elsa, thank you for sharing your expedia review. We're thrilled to hear that you enjoyed your stay at Embassy Suites Tempe. We strive to provide a comfortable and enjoyable experience for our guests. We hope to see you again soon.

10/10 - 훌륭해요

Elsa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 7일
Elsa, it's wonderful to hear that you had a pleasant stay at Embassy Suites Tempe. It's always our aim to provide an enjoyable experience for all our guests and we're glad we delivered. We eagerly anticipate your next visit. Thank you for choosing us.

10/10 - 훌륭해요

Julia

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay rooms are spacious, amenities provided are great compared to others hotels 10/10 will definitely book here again.
2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 7일
Julia, it's wonderful to hear that you enjoyed your stay at the Embassy Suites Tempe. We're delighted that you found our spacious rooms and amenities to meet your expectations. It's fantastic to know that you're planning to book with us again. We look forward to welcoming you back!

8/10 - 좋아요

Stephanie

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful room.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 5일
Stephanie, it's great to hear you appreciated your beautiful room at Embassy Suites Tempe. We strive to provide our guests with comfort and elegance. Thank you for sharing your positive experience, and we hope to see you again soon.

10/10 - 훌륭해요

Nicole

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love staying here! There free breakfast is to die for!!
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 30일
Nicole, it's delightful to hear that you enjoy staying at Embassy Suites Tempe! We're thrilled that our complimentary breakfast has managed to win you over. We eagerly anticipate your next visit to continue providing an exceptional experience.

4/10 - 별로예요

NyKeyia

아이를 동반한 가족 여행, 반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스
First and foremost, the third-party app and the actual website for the hotel are two different sites that give different information upon my arrival both Adrian Jocelyn (I believe) were very rude I showed them the email confirmation that I received they would not acknowledge anything that I reserved or what’s on the third-party app. Their tone was mean and demeanor was very poor towards me when it came to the pet fee, the parking fee, none of that was advised, and the fact that I have different type of memberships and discounts, there was no compromising or accommodating any of my needs when as a customer was not my fault they just argued and was combative when I walked in my room, you could tell it was poor manage for cleanliness. It was hard to get a hold of guest services to retrieve different covers, however, the location was really close to different foods that were very tasty and good and local for other shopping sightseeing purposes
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 28일
NyKeyia, we regret to read about the discrepancies you encountered during your stay. We appreciate you flagging potential issues with our reservation system, and we'll certainly look into this. We also regret any less-than-friendly interactions you experienced with our team members - we strive to ensure each guest feels appreciated and respected. Any misunderstandings related to fees and discounts should be clarified swiftly and courteously.We're also sorry to hear you had concerns regarding room cleanliness and the speed of our customer service response. Please be assured our main priority is providing a clean, comfortable environment.On a positive note, we're glad to hear that the convenient location of the hotel suited your needs. Your experience is important to us, and your feedback will be used to enhance guest experiences in the future.

10/10 - 훌륭해요

Elaine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay has everything you could ask for and great location … staff are super friendly and accommodating
2024년 4월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 4월 21일
Elaine, it's wonderful to know that you found Embassy Suites Tempe to be an excellent place with all you could ask for, and a prime location. We are delighted that our team members provided you with top-notch service. We hope to welcome you back for another exceptional experience in the future.

10/10 - 훌륭해요

Sean

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed the very friendly staff. Rooms were large and comfortable. Food menu was also very solid for a bar.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 20일
Sean, it's wonderful to hear that you found our team members at Embassy Suites Tempe to be so friendly. We're glad that you appreciated the spacious and comfortable rooms. Your compliments on our food menu are also much appreciated. We certainly hope you'll make your way back to us for another stay.

10/10 - 훌륭해요

Kelly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Even though this property is an older one, it is maintained well and the amenities such as a full hot made to order breakfast each day, make this a treat! Happy hour coupons are distributed upon check in, but we didn’t partake.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 19일
Kelly, it's fantastic to hear that you enjoyed the well-kept charm of Embassy Suites Tempe. We appreciate your acknowledgment of the care we put into preserving our premises. It's wonderful that you relished our daily, personalized breakfast service. Next time, we hope you'll be able to enjoy the happy hour offering as well! We're already looking forward to your return visit.

6/10 - 괜찮아요

Leon

The cable was very basic for the amount of money charged to stay there and they charged me money to park because I paid through Expedia which is insane.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 10일
Leon, thank you for taking the time to share your feedback. It is unconventional to learn of dissatisfaction about television programming and parking charges. Understandably, these aspects are important to the overall experience. For future stays, we encourage our guests to confirm details concerning any additional charges prior to booking. Regardless, your comments are vital to us as we continually aim to enhance our services. We hope to see you again to make up for this inconclusive experience.

6/10 - 괜찮아요

Anthea

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everyone is very nice and friendly except the front desk for check in . My room had a wet carpet smell and I realized on the last day that they had cleaned the carpets but they had not dried properly . Very good breakfast , nice rooms .
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 4일
Anthea, thank you for taking the time to share your recent experience. We regret to learn about the issue related to the condition of your room and assure you it's not indicative of the standard experience at our hotel. On a brighter note, it's uplifting to hear you enjoyed the breakfast and found our rooms to your liking. Rest assured, your constructive feedback has been shared with our colleagues at the front desk and they are dedicated to improving. We hope for a second chance to offer you a flawless stay.

10/10 - 훌륭해요

JONAS LOPEZ

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Las habitaciones muy cómodas, y el desayuno es completo y muy buena atención
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
Jonás, gracias por compartir tus comentarios. Nos alegra mucho saber que las habitaciones del Embassy Suites Tempe le parecieron cómodas y nuestro desayuno completo. Estamos especialmente orgullosos de los miembros de nuestro equipo que cumplieron con sus expectativas de servicio. ¡Esperamos darle la bienvenida pronto!

2/10 - 너무 별로예요

Bruce

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very dirty and not kept up.
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 24일
Bruce, we're sorry to hear about your unsatisfactory stay. It is always our intent to offer comfortable and clean accommodations, and it's disappointing to hear that you experienced otherwise. Your feedback is valuable for our improvement efforts and will certainly be taken into serious consideration. We hope to have the opportunity to welcome you back for a better stay in the future.

10/10 - 훌륭해요

Ismael

2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 10일
Ismael, it's fantastic to hear that you had an excellent experience at Embassy Suites Tempe. We value your feedback and hope we'll have the opportunity to welcome you back again soon.

8/10 - 좋아요

Luke

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great breakfast buffet, lemon trees outside were nice for afternoon tea. Beware of the little terrors in the pool at night, friendly reminder why I don't want my own little gremlins running a mock.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
Luke, thank you for sharing your appreciation for the delightful breakfast buffet at the Embassy Suites Tempe. We are glad you enjoyed the lemon trees for your afternoon tea as well. Regarding your experience at the pool, we appreciate the feedback and will continue to strive to ensure a peaceful atmosphere for all our guests. We hope to have the opportunity to host you again.

10/10 - 훌륭해요

Jeff

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms were spacious, great breakfast, lots of amenities
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 12일
Jeff, thank you for your glowing insights about your stay at Embassy Suites Tempe. We are thrilled to know you particularly appreciated our spacious rooms, enhanced breakfast selection, and ample amenities. Our focus is to make every guest experience as comfortable and convenient as possible. We'd love to welcome you back the next time your travels bring you to Tempe.

10/10 - 훌륭해요

Benjamin

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 28일
Benjamin, thank you so much for your positive rating. Embassy Suites Tempe strives to provide our valued guests with the best stay possible. We're pleased to see that you enjoyed your time with us, and we look forward to welcoming you back soon.

6/10 - 괜찮아요

Douglas

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
4.5 star prices for 2.5 star property. Needs updated BAD, looks like all original 40 year old tile, paint, windows, curtains, and carpet. Find somewhere close for 1/2 the price.
2024년 2월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 1일
Douglas, thank you for sharing your insights. We're sorry to hear that the décor didn't meet your expectations. We appreciate your feedback on property modernization and are always considering future improvements. Your insight on value perception is also duly noted. We assure you that our goal is to deliver a pleasant experience for all guests. Continue to share your experiences, it aids us in our constant betterment process.

10/10 - 훌륭해요

Osiris

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The best hotels I have stayed in. 👏
답변 제공: Customer Service 님, 2024년 2월 28일
Osiris, it's delightful to hear that your stay at Embassy Suites Tempe ranks among your best hotel experiences! We're thrilled to receive your appreciation and look forward to welcoming you back on your next visit. Safe travels.

6/10 - 괜찮아요

Amandeep

아이를 동반한 가족 여행
The room was a nice size. The overall room seemed a little dirty. The front desk person was not really helpful or there most of the night.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 24일
Amandeep, thank you for your insights. It's good to hear you appreciated the spacious room. We apologize for any perceived lack of cleanliness and assure you that maintaining a doable environment is a priority for us. Sorry for any inconvenience due to the round-the-clock availability of our front desk colleagues. Your feedback will be taken into account to enhance our guests' experiences.

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Check in was given the wrong key and had to walk back, air conditioning was not working in room as it wouldn’t cool, food amenities were not good (arguably non-existent), breakfast staff was rude by just short of yelling at a lady & her kids to leave the restaurant so they could clean, just a bad hotel experience overall… won’t be returning to that property.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 21일
It's unfortunate to read about your check-in experience and the issues with the air conditioning. It's always our aim to provide you with top-notch service, and we're sorry it fell short during your stay. Also, we apologize if the interaction you observed at breakfast with our colleagues seemed disrespectful. We'll make sure to address these concerns with our team. It's disheartening to hear you won’t be returning, but we hope you give us the chance to change your opinion in the future.

10/10 - 훌륭해요

Jezzica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 22일
Jezzica, we sincerely appreciate your stellar rating of Embassy Suites Tempe! It's been lovely serving you and we hope to welcome you back soon for another memorable experience.

8/10 - 좋아요

Sarah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed my stay.
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 20일
Sarah, it's fantastic to hear you enjoyed your experience at Embassy Suites Tempe. We aim to make each guest's stay pleasant and memorable. We simply can't wait for your next visit. Safe travels until then.

2/10 - 너무 별로예요

Alison

별로예요: 직원 및 서비스
Lack of communication
Tried contacting the hotel several times and they never responded to my messages. We had Covid and couldn’t make it in and they would not get back to us. Would not recommend booking here.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 19일
Alison, it's disappointing to hear about the communication difficulties you experienced. Our aim is to always be responsive and supportive, especially during such unforeseen circumstances. We regret any inconvenience your situation may have caused and we'll work to enhance our communication system. We truly hope you'll reconsider giving us another opportunity in the future to improve your impression. Thank you for your feedback.

8/10 - 좋아요

Sue

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property was excellent except they charged $10 to park in their parking lot! That's ridiculous!!
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 23일
Sue, it's great to hear that you found the Embassy Suites Tempe to be excellent. Your comments regarding the parking fees have been noted. Although these fees aid in providing top-quality security and regular maintenance, we acknowledge that the cost may have been unexpected. We appreciate your feedback as it offers areas where we may enhance our guest experiences. Thank you for taking the time to share with us.

8/10 - 좋아요

Lori

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to downtown Phoenix, ASU and the shopping districts. The breakfast was amazing with the made to order omelets!! Staff were super friendly and helpful
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 17일
Lori, it's delightful to know you loved your stay at the Embassy Suites Tempe. Your kind words about our close proximity to key sights, as well as our extensive breakfast options are appreciated. It's wonderful to hear that our team did a fantastic job assisting you. We look forward to welcoming you back!

8/10 - 좋아요

Patrick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Its a very nice place with wonderful staff. We would have given it 5 stars if we werent woken out of a deep sleep in the middle of the night with a man pounding on our door telling us he will get us. It all ended well. The police were there in less than 2 minutes. The doors open to the outside, with little to no security. That being said we'd probably stay there again.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 13일
Patrick, it's great to hear that you found Embassy Suites Tempe to be a quality destination and appreciated our dedicated team members. We regret any inconvenience you faced during your stay regarding a disturbance at night. Security is of utmost priority and we are continuously working on our services to ensure a comfortable and secure stay for our guests. We're glad that the situation was resolved promptly. Your feedback is truly important and we look forward to your return.

10/10 - 훌륭해요

ramses

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excelente
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Adrian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy check in. Staff was very welcoming
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 6일
Adrian, it's fantastic to hear about your pleasant experience at Embassy Suites Tempe. We're glad to know that the check-in process was efficient and that our welcoming team members added value to your stay. We appreciate your lovely feedback and look forward to your next visit.

10/10 - 훌륭해요

Kristin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 6일
Thank you for the excellent rating, Kristin!Our goal is to go above and beyond to ensure our guests have a memorable experience at Embassy Suites Tempe! We look forward to hosting you again soon.

10/10 - 훌륭해요

Meina

좋아요: 청결 상태, 직원 및 서비스
Property shows its age as well as the furniture carpeting is outdated. The staff is helpful and friendly. breakfast this morning was amazing and Fred made sure that all our needs were met.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 30일
Meina, it is wonderful to hear that you found our team at Embassy Suites Tempe to be attentive and welcoming. We're also delighted that you enjoyed your breakfast and had such a positive encounter with Fred. Your feedback on the decor has been noted and we appreciate your understanding that our decor embodies a certain classic charm. We can't wait to welcome you again during your next stay with us.

10/10 - 훌륭해요

Marla

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Anniversary Stay
Our stay was great from check in to check out. Front desk staff was so nice and polite. And the room/bed was comfortable. Will definitely come back
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 30일
Marla, it's encouraging to hear that you had such a positive experience at Embassy Suites Tempe, from the warm reception of our front desk team to the comfort of our accommodations. We're thrilled you intend to return and await the opportunity to make your future stays just as pleasant.

4/10 - 별로예요

Ardeshir

단체 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The shower faucet didn’t work. The room was dirty and it was some jelly on the ground next to the bed. I asked for a room to not facing Al the freeway but they said they are not going to change my room.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 26일
Ardeshir, it's quite disappointing to hear about your experience regarding cleanliness and issues concerning fixtures in your room. Our objective is always to provide a comfortable stay for our guests, and we're sorry this wasn't reflected in your visit. Similarly, we also strive to accommodate specific room requests as much as possible, and, regrettably, your request posed its challenges. We will certainly take your feedback on board to make appropriate improvements where needed. We appreciate your feedback and hope you'll consider giving us a second chance to improve your overall experience.

10/10 - 훌륭해요

Karen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent breakfasts. Very comfortable beds.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 23일
Karen, it's fantastic to hear that you enjoyed your stay at Embassy Suites Tempe. Our flavorful breakfast offerings and plush beds are just a small part of what we aim to provide for our valued guests. We appreciate your positive feedback and hope to welcome you back for another comfortable visit soon!

8/10 - 좋아요

Mr Govind

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was good and room were spacious
2023년 8월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 17일
Govind, thank you for letting us know about your stay at Embassy Suites Tempe. We're glad to hear that you found the rooms to be accommodating. We strive to provide comfortable and spacious spaces that make guests feel right at home. Looking forward to welcoming you back!

10/10 - 훌륭해요

Jeff

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Recommend
In and out for 1 night. Friendly staff, clean room, comfy bed and good breakfast.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Jeff, it's wonderful to hear that your short stay at Embassy Suites Tempe was pleasing. We're thrilled that our team members' friendliness, the cleanliness of your room, the comfortable bed, and the enjoyable breakfast added to your overall experience. We appreciate you taking the time to share your feedback and we're looking forward to your next visit.

4/10 - 별로예요

Linzie

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was dirty and the freeway is right next to the hotel…it was so noisy it was hard to sleep.
2024년 1월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Linzie, we are sorry to read about your recent experience. We understand your stay wasn't as peaceful as you would have liked and we regret that the cleanliness levels were not up to mark. Our team constantly strives for quality service and we will utilize your comments to ensure future guests have a better experience. We sincerely hope you will give us another opportunity to serve you better.

10/10 - 훌륭해요

Michael

2024년 1월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 1월 10일
Michael, we're thrilled to hear that your stay at the Embassy Suites Tempe met your expectations. We look forward to the opportunity to serve you again. Safe travels!

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Christmas 2023
El check in fue cordial y rapido. La atencion en el desayuno fue muy grata y oportuna. El detalle del cargo por concepto de estacionamiento fue la nota de no conformidad. Es la primera ocasion que me aplican ese cargo.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 9일
Apreciamos su feedback! En Embassy Suites Tempe nos complace saber que encontró nuestra atención en recepción y durante el desayuno cordial y eficiente. Lamentamos cualquier inconveniencia que haya podido sentir con el cargo por estacionamiento. Es una práctica estándar en muchos hoteles, pero nos aseguraremos de que nuestros huéspedes estén más conscientes de este cargo en el futuro. ¡Esperamos darle la bienvenida nuevamente en su próxima visita a Tempe!

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Excelente hotel
Me.gista mucho este hotel, servicio, ubicacioN, limpieza, comodidad de las camas, el desayuno super completo y rico y variado. Siempre llegamos a este hotel.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 4일
Estamos encantados de conocer sus maravillosas experiencias en Embassy Suites Tempe. Garantizar la limpieza, comodidad y una excelente selección de desayuno para nuestros huéspedes es una prioridad para nosotros. Estamos realmente encantados de que elija quedarse con nosotros repetidamente y esperamos volver a visitarnos.

10/10 - 훌륭해요

Marshell

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The stay was really nice I enjoyed the nice staff, the great breakfast. The rooms were very clean and provided everything I needed to be comfortable. I will stay here again when I travel to Arizona!
2023년 12월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Marshell, it's wonderful to hear you enjoyed your stay at Embassy Suites Tempe! Your commendation of our team members, satisfying breakfast, and spotless rooms certainly makes us proud. We greatly anticipate your return when your travels bring you back to Arizona. Safe travels until then!

10/10 - 훌륭해요

Christian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were wonderful, food was good, room was nice. Perfect for our 7 day stay
2023년 12월에 7박 숙박함
답변 제공: Customer Service 님, 2023년 12월 31일
Christian, it's fantastic to hear you had such a positive stay at Embassy Suites Tempe! It seems our team members, the flavorful meals, and the pleasing room all contributed to your enjoyable week-long visit. Here's hoping we'll see you again soon!

10/10 - 훌륭해요

juan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
EXCELENTE ATENCION DEL PERSONAL , ESPECIALMENTE DE LA Srita. BLANCA CASTILLO-
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 30일
Juan, es maravilloso escuchar tus elogios sobre los dedicados miembros del equipo en Embassy Suites Tempe. Estamos especialmente orgullosos del excelente servicio brindado por Blanca Castillo. Esperamos poder brindarle otra estadía excepcional en el futuro.

4/10 - 별로예요

Dilip

가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
You guys of Expedia need to do a better job. During booking you showed free breakfast, free parking and free Wi-Fi network. During checking in they didn't mention anything about parking fee they showed the open parking lot but during checkout they mentioned that they will charge $10.33/night. This unacceptable, you sale offering free parking and then you allow the hotel to charge parking fee. I felt cheated. You got to be honest upfront about all the fees. Next onwards I need think whether I should do any reservations using Expedia.
2023년 12월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 12월 30일
Dilip, it's regrettable to hear about your experience concerning the parking fee. We understand the importance of transparency in our offerings and believe there might have been some miscommunication. We assure you our team tries to keep all details factually accurate and up-to-date. In future, please feel free to reach out to our team members during your stay for any clarifications. We hope to have a chance to provide you with a better experience next time.