야외 수영장, 수영장 파라솔, 일광욕 의자

엠버시 스위트 바이 힐튼 피닉스 템피 여행 후기

3.5 out of 5

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1003개 이용 후기 중 511개" "
평점 8 - 좋아요. 1003개 이용 후기 중 244개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 108개" "
평점 4 - 별로예요. 1003개 이용 후기 중 82개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 58개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

8/10 - 좋아요

Michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Marisol 님, salinas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
it would’ve been nice to have restaurant open for lunch we had to order delivery service
2024년 5월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 5월 11일
Marisol, it's wonderful to hear that your stay at Embassy Suites Tempe was enjoyable overall. We appreciate hearing your thoughts about broadening our dining options for lunch. We'll certainly take that into consideration. We're delighted to serve you again in the future. Your satisfaction is our primary focus.

8/10 - 좋아요

Mathew 님, Aldie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hot breakfast was average and everything seemed a bit dry. Omelette stand was excellent.
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Elsa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hitel
2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 8일
Elsa, thank you for sharing your expedia review. We're thrilled to hear that you enjoyed your stay at Embassy Suites Tempe. We strive to provide a comfortable and enjoyable experience for our guests. We hope to see you again soon.

10/10 - 훌륭해요

Elsa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 7일
Elsa, it's wonderful to hear that you had a pleasant stay at Embassy Suites Tempe. It's always our aim to provide an enjoyable experience for all our guests and we're glad we delivered. We eagerly anticipate your next visit. Thank you for choosing us.

10/10 - 훌륭해요

Julia

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay rooms are spacious, amenities provided are great compared to others hotels 10/10 will definitely book here again.
2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 7일
Julia, it's wonderful to hear that you enjoyed your stay at the Embassy Suites Tempe. We're delighted that you found our spacious rooms and amenities to meet your expectations. It's fantastic to know that you're planning to book with us again. We look forward to welcoming you back!

8/10 - 좋아요

Stephanie

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful room.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 5일
Stephanie, it's great to hear you appreciated your beautiful room at Embassy Suites Tempe. We strive to provide our guests with comfort and elegance. Thank you for sharing your positive experience, and we hope to see you again soon.

10/10 - 훌륭해요

Nicole

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love staying here! There free breakfast is to die for!!
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 30일
Nicole, it's delightful to hear that you enjoy staying at Embassy Suites Tempe! We're thrilled that our complimentary breakfast has managed to win you over. We eagerly anticipate your next visit to continue providing an exceptional experience.

4/10 - 별로예요

NyKeyia

아이를 동반한 가족 여행, 반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스
First and foremost, the third-party app and the actual website for the hotel are two different sites that give different information upon my arrival both Adrian Jocelyn (I believe) were very rude I showed them the email confirmation that I received they would not acknowledge anything that I reserved or what’s on the third-party app. Their tone was mean and demeanor was very poor towards me when it came to the pet fee, the parking fee, none of that was advised, and the fact that I have different type of memberships and discounts, there was no compromising or accommodating any of my needs when as a customer was not my fault they just argued and was combative when I walked in my room, you could tell it was poor manage for cleanliness. It was hard to get a hold of guest services to retrieve different covers, however, the location was really close to different foods that were very tasty and good and local for other shopping sightseeing purposes
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 28일
NyKeyia, we regret to read about the discrepancies you encountered during your stay. We appreciate you flagging potential issues with our reservation system, and we'll certainly look into this. We also regret any less-than-friendly interactions you experienced with our team members - we strive to ensure each guest feels appreciated and respected. Any misunderstandings related to fees and discounts should be clarified swiftly and courteously.We're also sorry to hear you had concerns regarding room cleanliness and the speed of our customer service response. Please be assured our main priority is providing a clean, comfortable environment.On a positive note, we're glad to hear that the convenient location of the hotel suited your needs. Your experience is important to us, and your feedback will be used to enhance guest experiences in the future.

10/10 - 훌륭해요

Elaine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay has everything you could ask for and great location … staff are super friendly and accommodating
2024년 4월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 4월 21일
Elaine, it's wonderful to know that you found Embassy Suites Tempe to be an excellent place with all you could ask for, and a prime location. We are delighted that our team members provided you with top-notch service. We hope to welcome you back for another exceptional experience in the future.

10/10 - 훌륭해요

Sean

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed the very friendly staff. Rooms were large and comfortable. Food menu was also very solid for a bar.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 20일
Sean, it's wonderful to hear that you found our team members at Embassy Suites Tempe to be so friendly. We're glad that you appreciated the spacious and comfortable rooms. Your compliments on our food menu are also much appreciated. We certainly hope you'll make your way back to us for another stay.

10/10 - 훌륭해요

Kelly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Even though this property is an older one, it is maintained well and the amenities such as a full hot made to order breakfast each day, make this a treat! Happy hour coupons are distributed upon check in, but we didn’t partake.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 19일
Kelly, it's fantastic to hear that you enjoyed the well-kept charm of Embassy Suites Tempe. We appreciate your acknowledgment of the care we put into preserving our premises. It's wonderful that you relished our daily, personalized breakfast service. Next time, we hope you'll be able to enjoy the happy hour offering as well! We're already looking forward to your return visit.

6/10 - 괜찮아요

Leon

The cable was very basic for the amount of money charged to stay there and they charged me money to park because I paid through Expedia which is insane.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 10일
Leon, thank you for taking the time to share your feedback. It is unconventional to learn of dissatisfaction about television programming and parking charges. Understandably, these aspects are important to the overall experience. For future stays, we encourage our guests to confirm details concerning any additional charges prior to booking. Regardless, your comments are vital to us as we continually aim to enhance our services. We hope to see you again to make up for this inconclusive experience.

6/10 - 괜찮아요

Anthea

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everyone is very nice and friendly except the front desk for check in . My room had a wet carpet smell and I realized on the last day that they had cleaned the carpets but they had not dried properly . Very good breakfast , nice rooms .
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 4일
Anthea, thank you for taking the time to share your recent experience. We regret to learn about the issue related to the condition of your room and assure you it's not indicative of the standard experience at our hotel. On a brighter note, it's uplifting to hear you enjoyed the breakfast and found our rooms to your liking. Rest assured, your constructive feedback has been shared with our colleagues at the front desk and they are dedicated to improving. We hope for a second chance to offer you a flawless stay.

10/10 - 훌륭해요

JONAS LOPEZ

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Las habitaciones muy cómodas, y el desayuno es completo y muy buena atención
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
Jonás, gracias por compartir tus comentarios. Nos alegra mucho saber que las habitaciones del Embassy Suites Tempe le parecieron cómodas y nuestro desayuno completo. Estamos especialmente orgullosos de los miembros de nuestro equipo que cumplieron con sus expectativas de servicio. ¡Esperamos darle la bienvenida pronto!

2/10 - 너무 별로예요

Bruce

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very dirty and not kept up.
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 24일
Bruce, we're sorry to hear about your unsatisfactory stay. It is always our intent to offer comfortable and clean accommodations, and it's disappointing to hear that you experienced otherwise. Your feedback is valuable for our improvement efforts and will certainly be taken into serious consideration. We hope to have the opportunity to welcome you back for a better stay in the future.

10/10 - 훌륭해요

Ismael

2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 10일
Ismael, it's fantastic to hear that you had an excellent experience at Embassy Suites Tempe. We value your feedback and hope we'll have the opportunity to welcome you back again soon.

8/10 - 좋아요

Luke

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great breakfast buffet, lemon trees outside were nice for afternoon tea. Beware of the little terrors in the pool at night, friendly reminder why I don't want my own little gremlins running a mock.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
Luke, thank you for sharing your appreciation for the delightful breakfast buffet at the Embassy Suites Tempe. We are glad you enjoyed the lemon trees for your afternoon tea as well. Regarding your experience at the pool, we appreciate the feedback and will continue to strive to ensure a peaceful atmosphere for all our guests. We hope to have the opportunity to host you again.

10/10 - 훌륭해요

Jeff

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms were spacious, great breakfast, lots of amenities
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 12일
Jeff, thank you for your glowing insights about your stay at Embassy Suites Tempe. We are thrilled to know you particularly appreciated our spacious rooms, enhanced breakfast selection, and ample amenities. Our focus is to make every guest experience as comfortable and convenient as possible. We'd love to welcome you back the next time your travels bring you to Tempe.

10/10 - 훌륭해요

Benjamin

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 28일
Benjamin, thank you so much for your positive rating. Embassy Suites Tempe strives to provide our valued guests with the best stay possible. We're pleased to see that you enjoyed your time with us, and we look forward to welcoming you back soon.

6/10 - 괜찮아요

Douglas

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
4.5 star prices for 2.5 star property. Needs updated BAD, looks like all original 40 year old tile, paint, windows, curtains, and carpet. Find somewhere close for 1/2 the price.
2024년 2월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 1일
Douglas, thank you for sharing your insights. We're sorry to hear that the décor didn't meet your expectations. We appreciate your feedback on property modernization and are always considering future improvements. Your insight on value perception is also duly noted. We assure you that our goal is to deliver a pleasant experience for all guests. Continue to share your experiences, it aids us in our constant betterment process.

10/10 - 훌륭해요

Osiris

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The best hotels I have stayed in. 👏
답변 제공: Customer Service 님, 2024년 2월 28일
Osiris, it's delightful to hear that your stay at Embassy Suites Tempe ranks among your best hotel experiences! We're thrilled to receive your appreciation and look forward to welcoming you back on your next visit. Safe travels.

6/10 - 괜찮아요

Amandeep

아이를 동반한 가족 여행
The room was a nice size. The overall room seemed a little dirty. The front desk person was not really helpful or there most of the night.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 24일
Amandeep, thank you for your insights. It's good to hear you appreciated the spacious room. We apologize for any perceived lack of cleanliness and assure you that maintaining a doable environment is a priority for us. Sorry for any inconvenience due to the round-the-clock availability of our front desk colleagues. Your feedback will be taken into account to enhance our guests' experiences.

8/10 - 좋아요

Sarah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed my stay.
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 20일
Sarah, it's fantastic to hear you enjoyed your experience at Embassy Suites Tempe. We aim to make each guest's stay pleasant and memorable. We simply can't wait for your next visit. Safe travels until then.

8/10 - 좋아요

Sue

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property was excellent except they charged $10 to park in their parking lot! That's ridiculous!!
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 23일
Sue, it's great to hear that you found the Embassy Suites Tempe to be excellent. Your comments regarding the parking fees have been noted. Although these fees aid in providing top-quality security and regular maintenance, we acknowledge that the cost may have been unexpected. We appreciate your feedback as it offers areas where we may enhance our guest experiences. Thank you for taking the time to share with us.

8/10 - 좋아요

Lori

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to downtown Phoenix, ASU and the shopping districts. The breakfast was amazing with the made to order omelets!! Staff were super friendly and helpful
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 17일
Lori, it's delightful to know you loved your stay at the Embassy Suites Tempe. Your kind words about our close proximity to key sights, as well as our extensive breakfast options are appreciated. It's wonderful to hear that our team did a fantastic job assisting you. We look forward to welcoming you back!

8/10 - 좋아요

Patrick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Its a very nice place with wonderful staff. We would have given it 5 stars if we werent woken out of a deep sleep in the middle of the night with a man pounding on our door telling us he will get us. It all ended well. The police were there in less than 2 minutes. The doors open to the outside, with little to no security. That being said we'd probably stay there again.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 13일
Patrick, it's great to hear that you found Embassy Suites Tempe to be a quality destination and appreciated our dedicated team members. We regret any inconvenience you faced during your stay regarding a disturbance at night. Security is of utmost priority and we are continuously working on our services to ensure a comfortable and secure stay for our guests. We're glad that the situation was resolved promptly. Your feedback is truly important and we look forward to your return.

10/10 - 훌륭해요

ramses

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excelente
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Adrian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy check in. Staff was very welcoming
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 6일
Adrian, it's fantastic to hear about your pleasant experience at Embassy Suites Tempe. We're glad to know that the check-in process was efficient and that our welcoming team members added value to your stay. We appreciate your lovely feedback and look forward to your next visit.

10/10 - 훌륭해요

Kristin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 6일
Thank you for the excellent rating, Kristin!Our goal is to go above and beyond to ensure our guests have a memorable experience at Embassy Suites Tempe! We look forward to hosting you again soon.

10/10 - 훌륭해요

Meina

좋아요: 청결 상태, 직원 및 서비스
Property shows its age as well as the furniture carpeting is outdated. The staff is helpful and friendly. breakfast this morning was amazing and Fred made sure that all our needs were met.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 30일
Meina, it is wonderful to hear that you found our team at Embassy Suites Tempe to be attentive and welcoming. We're also delighted that you enjoyed your breakfast and had such a positive encounter with Fred. Your feedback on the decor has been noted and we appreciate your understanding that our decor embodies a certain classic charm. We can't wait to welcome you again during your next stay with us.

10/10 - 훌륭해요

Marla

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Anniversary Stay
Our stay was great from check in to check out. Front desk staff was so nice and polite. And the room/bed was comfortable. Will definitely come back
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 30일
Marla, it's encouraging to hear that you had such a positive experience at Embassy Suites Tempe, from the warm reception of our front desk team to the comfort of our accommodations. We're thrilled you intend to return and await the opportunity to make your future stays just as pleasant.

4/10 - 별로예요

Ardeshir

단체 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The shower faucet didn’t work. The room was dirty and it was some jelly on the ground next to the bed. I asked for a room to not facing Al the freeway but they said they are not going to change my room.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 26일
Ardeshir, it's quite disappointing to hear about your experience regarding cleanliness and issues concerning fixtures in your room. Our objective is always to provide a comfortable stay for our guests, and we're sorry this wasn't reflected in your visit. Similarly, we also strive to accommodate specific room requests as much as possible, and, regrettably, your request posed its challenges. We will certainly take your feedback on board to make appropriate improvements where needed. We appreciate your feedback and hope you'll consider giving us a second chance to improve your overall experience.

10/10 - 훌륭해요

Karen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent breakfasts. Very comfortable beds.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 23일
Karen, it's fantastic to hear that you enjoyed your stay at Embassy Suites Tempe. Our flavorful breakfast offerings and plush beds are just a small part of what we aim to provide for our valued guests. We appreciate your positive feedback and hope to welcome you back for another comfortable visit soon!

8/10 - 좋아요

Mr Govind

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was good and room were spacious
2023년 8월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 17일
Govind, thank you for letting us know about your stay at Embassy Suites Tempe. We're glad to hear that you found the rooms to be accommodating. We strive to provide comfortable and spacious spaces that make guests feel right at home. Looking forward to welcoming you back!

10/10 - 훌륭해요

Jeff

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Recommend
In and out for 1 night. Friendly staff, clean room, comfy bed and good breakfast.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Jeff, it's wonderful to hear that your short stay at Embassy Suites Tempe was pleasing. We're thrilled that our team members' friendliness, the cleanliness of your room, the comfortable bed, and the enjoyable breakfast added to your overall experience. We appreciate you taking the time to share your feedback and we're looking forward to your next visit.

4/10 - 별로예요

Linzie

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was dirty and the freeway is right next to the hotel…it was so noisy it was hard to sleep.
2024년 1월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Linzie, we are sorry to read about your recent experience. We understand your stay wasn't as peaceful as you would have liked and we regret that the cleanliness levels were not up to mark. Our team constantly strives for quality service and we will utilize your comments to ensure future guests have a better experience. We sincerely hope you will give us another opportunity to serve you better.

10/10 - 훌륭해요

Michael

2024년 1월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 1월 10일
Michael, we're thrilled to hear that your stay at the Embassy Suites Tempe met your expectations. We look forward to the opportunity to serve you again. Safe travels!

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Christmas 2023
El check in fue cordial y rapido. La atencion en el desayuno fue muy grata y oportuna. El detalle del cargo por concepto de estacionamiento fue la nota de no conformidad. Es la primera ocasion que me aplican ese cargo.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 9일
Apreciamos su feedback! En Embassy Suites Tempe nos complace saber que encontró nuestra atención en recepción y durante el desayuno cordial y eficiente. Lamentamos cualquier inconveniencia que haya podido sentir con el cargo por estacionamiento. Es una práctica estándar en muchos hoteles, pero nos aseguraremos de que nuestros huéspedes estén más conscientes de este cargo en el futuro. ¡Esperamos darle la bienvenida nuevamente en su próxima visita a Tempe!

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Excelente hotel
Me.gista mucho este hotel, servicio, ubicacioN, limpieza, comodidad de las camas, el desayuno super completo y rico y variado. Siempre llegamos a este hotel.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 4일
Estamos encantados de conocer sus maravillosas experiencias en Embassy Suites Tempe. Garantizar la limpieza, comodidad y una excelente selección de desayuno para nuestros huéspedes es una prioridad para nosotros. Estamos realmente encantados de que elija quedarse con nosotros repetidamente y esperamos volver a visitarnos.

10/10 - 훌륭해요

Marshell

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The stay was really nice I enjoyed the nice staff, the great breakfast. The rooms were very clean and provided everything I needed to be comfortable. I will stay here again when I travel to Arizona!
2023년 12월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Marshell, it's wonderful to hear you enjoyed your stay at Embassy Suites Tempe! Your commendation of our team members, satisfying breakfast, and spotless rooms certainly makes us proud. We greatly anticipate your return when your travels bring you back to Arizona. Safe travels until then!

10/10 - 훌륭해요

Christian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were wonderful, food was good, room was nice. Perfect for our 7 day stay
2023년 12월에 7박 숙박함
답변 제공: Customer Service 님, 2023년 12월 31일
Christian, it's fantastic to hear you had such a positive stay at Embassy Suites Tempe! It seems our team members, the flavorful meals, and the pleasing room all contributed to your enjoyable week-long visit. Here's hoping we'll see you again soon!

10/10 - 훌륭해요

juan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
EXCELENTE ATENCION DEL PERSONAL , ESPECIALMENTE DE LA Srita. BLANCA CASTILLO-
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 30일
Juan, es maravilloso escuchar tus elogios sobre los dedicados miembros del equipo en Embassy Suites Tempe. Estamos especialmente orgullosos del excelente servicio brindado por Blanca Castillo. Esperamos poder brindarle otra estadía excepcional en el futuro.

4/10 - 별로예요

Dilip

가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
You guys of Expedia need to do a better job. During booking you showed free breakfast, free parking and free Wi-Fi network. During checking in they didn't mention anything about parking fee they showed the open parking lot but during checkout they mentioned that they will charge $10.33/night. This unacceptable, you sale offering free parking and then you allow the hotel to charge parking fee. I felt cheated. You got to be honest upfront about all the fees. Next onwards I need think whether I should do any reservations using Expedia.
2023년 12월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 12월 30일
Dilip, it's regrettable to hear about your experience concerning the parking fee. We understand the importance of transparency in our offerings and believe there might have been some miscommunication. We assure you our team tries to keep all details factually accurate and up-to-date. In future, please feel free to reach out to our team members during your stay for any clarifications. We hope to have a chance to provide you with a better experience next time.

8/10 - 좋아요

dongjin

좋아요: 직원 및 서비스, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 16일
Thank you for sharing your thoughts with us, Dongjin!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Embassy Suites Tempe. Thank you and have a lovely day!

10/10 - 훌륭해요

Denice

2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 16일
Thank you for the wonderful rating, Denice!It's fantastic you enjoyed your time at Embassy Suites Tempe so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

8/10 - 좋아요

Julie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was spacious and bed comfortable. Was close to where we needed to go. Enjoyed the breakfast and bar (nice that they offer a complimentary drink). Would stay again!
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 6일
Julie, it's great to hear that you found the room at Embassy Suites Tempe to be spacious and the bed comfortable. We're glad our location fit your needs and that you enjoyed our complimentary breakfast and bar offerings. A hearty thank you for choosing us for your stay and we're looking forward to welcoming you back in the future!

6/10 - 괜찮아요

JULIE

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk staff were fabulous (shout out to Jessica!) as was housekeeping. However, during our stay over Thanksgiving, a fire broke out in their laundry area at 11:30 PM causing alarms to go off and forcing all guests to leave their rooms, mostly in pajamas. Lots of confusion and misdirection which really can't be faulted but no one took charge. Then, unbeknownst to us, the main gas line was turned off as a safety precaution. For the next 2 days of our stay, there was no hot water. Again, I can't fault them for the incident itself, but there was no communication- nothing direct via email or even posted in the lobby. It was incredibly maddening to head into the shower 2 mornings after the fire only to find ice cold water. The response was simply that they were waiting for the all-clear to turn the gas on. I get it, but why didn't you tell us ?!?
2023년 11월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 12월 2일
Julie, we appreciate your recognition of our dedicated colleagues, particularly Jessica. However, we understand that during your stay some unexpected challenges occurred, such as the incident in our laundry room that resulted in temporary loss of hot water. We strive to communicate effectively with our guests, and we regret if you felt this was not the case during your stay. Rest assured, we are continuously working on our emergency management and communication procedures to ensure guest satisfaction and safety. We hope you'd consider giving us another chance in the future.

8/10 - 좋아요

Alexis

2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 20일
Alexis, it's great to see your high rating of Embassy Suites Tempe. We hope your stay with us was pleasant and we look forward to the opportunity of welcoming you back in the near future for an even better experience.

10/10 - 훌륭해요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
While the dryer explosion/fire that caused the gas to be turned off was not their fault, we didn't get any notice of it until we called to check on our lack of hot water. Beyond that, while showing a bit of age, the property was well kept up and all the staff we interacted with were friendly.
2023년 11월에 8박 숙박함
답변 제공: Customer Service 님, 2023년 11월 28일
David, we appreciate your understanding during an unexpected event during your stay at Embassy Suites Tempe. We agree that ensuring effective communication is essential, and we strive to improve in this area. We're however pleased to learn you recognized the dedication of our team in maintaining the property, and that our colleagues provided friendly interactions. Thanks again for your review. We hope to have the opportunity to welcome you back.