Customer parking is behind locked gates, which seems safe except that when we pulled in we found many reasons for concern. Our room was on the 2nd floor and the walkway out front felt as if you'd fall through the floor with every step. The deadbolt on our door would not latch and there were no other safety measures, so the housekeeper was able to barge in at 0930 the next morning w/o warning. On the plus side, there were no bed bugs, however, the bedding had MANY yellow stains so that we had to completely remove and just sleep on the mattress with my own blanket. Normally, I would have asked for a refund and gone elsewhere but we were exhausted after staying with my father in the hospital all day up until he passed that evening.