“Check in was fine and the room was as expected. There was no bedding for the sofa bed in our suite, but it was provided when I went to ask. I requested a late checkout, but the lady told me she could not process that as she cannot see room availability, but she would make a note on the room in the system and to ask the daytime staff. About 30 minutes later, strangers walked into our room as the clerk had assigned our room, the one she had "made a note on," to different people who walked in as...
“Check in was fine and the room was as expected. There was no bedding for the sofa bed in our suite, but it was provided when I went to ask. I requested a late checkout, but the lady told me she could not process that as she cannot see room availability, but she would make a note on the room in the system and to ask the daytime staff. About 30 minutes later, strangers walked into our room as the clerk had assigned our room, the one she had "made a note on," to different people who walked in as...
Kelli