Find hotels near Planet Leisure, Newton Aycliffe from ₩78,885

"Great room and friendly staff"

"It was clean and tidy warm staff where very interactive "

"everything was outstanding "

"I didn’t receive the automated email with check in information. But a quick email to the owner & he replied quickly with the code. I didn’t arrive at the property until the evening (dark out) I think it would be good in the check in information it’s shared where to find the key box. The house is on a busy road; so you could hear the traffic a lot. The parking at the front of the house is questionable. Expecting you to park on the path. I was worried my car would get hit. The pictures show the back of the property which would be an ideal parking space if they made it accessible. On the welcome note, it would have been nice to include the WiFi information rather than having to hunt for it. Kitchen facilities were adequate - if you intend to cook, I would bring disposable trays with you as the one that they have is going rusty. We didn’t use the pans, so can’t comment on that. Lack of glasses - had 1 juice glass & 1 wine glass. So we were stuck using mugs for cold drinks. The bedrooms were spacious. Comfortable beds. You can hear the main road from the back bedroom. Fortunately I’m a deep sleeper & once asleep, I stayed sleep. On our 2nd night we were awoken at 3am by very loud music playing - assume it was a neighbour. Lasted for about an hour. Whilst relatively comfortable, if I had known the house was by such a busy road & parking wasn’t off road, I would have booked a different accommodation. "

"Found a room on the Hotels.com app but stopped by the hotel to check it out before booking. The front desk initially said no rooms were available, despite the app showing otherwise. After some persistence and a 10–15 minute discussion involving another staff member, I was shown a room I liked. Due to system issues, I was told to book through the app. I did so, paid, and received confirmation, which the clerk also saw—but they still couldn’t assign the room due to aforementioned system issue. I agreed to return later while they sorted it out. When my husband and I came back, they claimed we hadn’t paid, despite us showing proof of payment (both on hotels app and our credit card transactions). We left again to give them more time. After four hours, we returned and were told there had been a Hotels.com payment issue that took 3.5 hours and a manager’s help to resolve. Informed daily room cleaning stopped during covid. We booked a week, so asked how towels were replaced & advised I'd have to ask at desk. As it turned out, they had an 'on demand' room service option which I later used to empty baskets and replace towels. No air conditioning in this hotel that is operable from the room itself. The TV's have volume controls (25 specifically). We couldn't hear some channels from the bed & requested our controls be moved to 27. Informed that there were no TV controls. Next day asked another clerk who shared that there were controls that couldn't be changed. "