무료 미니바, 객실 내 금고, 암막 커튼, 다리미/다리미판
예약 가능 여부 확인

아시엔다 트레스 리오스 리조트 스파 & 네이처 파크 – 올 인클루시브 여행 후기

아시엔다 트레스 리오스 리조트 스파 & 네이처 파크 – 올 인클루시브
Carretera Cancún-Tulum, Km. 54, Tres Ríos, Riviera Maya, Playa del Carmen, QROO

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 696개 이용 후기 중 287개" "
평점 8 - 좋아요. 696개 이용 후기 중 190개" "
평점 6 - 괜찮아요. 696개 이용 후기 중 88개" "
평점 4 - 별로예요. 696개 이용 후기 중 70개" "
평점 2 - 너무 별로예요. 696개 이용 후기 중 61개" "

8.8/10

청결 상태

8.2/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

Cristy

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy padre, pero las camas fatales
2024년 5월에 5박 숙박함

2/10 - 너무 별로예요

Ernesto

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Pésimo servicio del personal de recepción una decepción, sin atención, sin respuesta, sin empatía al cliente LA PEOR EXPERIENCIA QUE HE TENIDO
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Amy 님, Fort Worth

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff is amazing there. The only thing I will say is don’t take the shopping tour you will get held hostage at a jewelry store for an hour. Also men must wear sleeve shirts tanks are not allowed in any of the restaurants. These are things we weren’t told nor posted anywhere when booking.
2024년 4월에 4박 숙박함

10/10 - 훌륭해요

MIGUEL

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo resultó excelente. El personal muy atencioso, servicial, amable. Instalaciones de primera. La comida muy rica. detalles que mejoraría: el personal que encuentras limpiando o haciendo otras cosa en pasillos no sabe donde están los kayacs, el paseo por cenotes, qué restaurante está abierto, horarios etc. entonces tengo que ir hasta el lobby? Sugiero capacitarlos para que puedan dar referencias, O situar letreros o mapas para saber. Pero 10/10
2024년 4월에 1박 숙박함

4/10 - 별로예요

Jeremy

2024년 4월에 1박 숙박함

8/10 - 좋아요

doreen

단체 여행
좋아요: 숙박 시설 상태 및 시설
Very spacious never had to wait for dining. Staff was exceptional
2024년 4월에 7박 숙박함
답변 제공: Gerencia Hacienda Tres Ríos 님, 2024년 5월 6일
Thank you for sharing your experience and for acknowledge our amazin staff. We are glad you had have a nice stay.

10/10 - 훌륭해요

Dr. Guillermo

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente hotel , empleados muy amables, limpio. La comida del buffet puede ser mejor.. Los restaurantes a la carta excelente
2024년 4월에 1박 숙박함
답변 제공: Gerencia Hacienda Tres Ríos 님, 2024년 5월 6일
Muchas gracias por compartirnos su opinión, sus comentarios son de mucha ayuda para nosotros. En nombre de todo nuestro staff esperamos tener el placer de atenderle muy pronto.

8/10 - 좋아요

rony

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스
It was good, but I think it needs more options for food, specially lunch and dinner. It is a quiet hotel , very family friendly. Overall, it was good .
2024년 3월에 4박 숙박함

10/10 - 훌륭해요

Gabriel 님, san diego

2024년 3월에 4박 숙박함

8/10 - 좋아요

Marie

The staff is great! The property is clean despite construction. It is very noisy when you want to sit by the pool and relax.
2024년 2월에 5박 숙박함

8/10 - 좋아요

Dean

가족 여행
좋아요: 편의 시설/서비스
The staff was very accommodating the dining areas were flexible for a rather large group. The complex blended in with the surroundings very well.
2024년 2월에 7박 숙박함

10/10 - 훌륭해요

Debbie

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Senotes on site were amazing and activities were fun. Close to Playa Del Carmen for fun day trips. Staff was super friendly.
2024년 2월에 8박 숙박함

8/10 - 좋아요

Doug

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The flowing river is beautiful. The resort is in renovation mode which is good because it is starting to need repairs.
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Paul

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property has a great layout, excellent beach area and lagoon.OMG the lagoon was by far the best part of our vacation.
2024년 1월에 6박 숙박함

8/10 - 좋아요

Jose

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
El lugar nos gusta, es la 3a vez que venimos.
2023년 11월에 1박 숙박함

8/10 - 좋아요

Fanny cecilia

별로예요: 청결 상태
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Bertolda

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I will not return to this place worse food I ever have in México!!!
2023년 10월에 6박 숙박함

4/10 - 별로예요

clemente

2023년 9월에 7박 숙박함

4/10 - 별로예요

Nicole

단체 여행, 연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
We were punished because we booked on Expedia!! Upon arrival, we were separated from our group while a manager of some sort told us that we did not have the same privileges that the others had. She offered us the opportunity to attend a 90 minute sales pitch to learn how we could buy into better access, which we declined. The entire place feels salesy and slimy from this point forward. The entire property is under construction so every time you turn down a hallway, there might be a fresh piece of drywall or construction dust in your way. The property is hardly relaxing because there’s giant bulldozers and pile drivers slamming into the rocks at every turn - right outside the bedroom windows, next to the pools. We walked out to one of the viewing points on the beach and we were chased back by a bulldozer dumping rocks just feet from where we were trying to take photos. Don’t even bother with a massage! All I heard was banging! All the restaurants are closed or in flux so you end up eating almost every meal in one bland, cavernous room. They claimed one of the perks of membership was lobster, but every time I saw someone try to order one, they said they were out. On top of this, the mosquitoes and coatis are rampant throughout the property making it hard to enjoy. Most of the staff outside the sales team was great - Kika always had a smile on her face! Juan helped us paint our own souvenirs and always brought them back better! Would not go back!
2023년 9월에 7박 숙박함

4/10 - 별로예요

Christian 님, Murray

2023년 9월에 6박 숙박함

10/10 - 훌륭해요

Anjani

가족 여행
좋아요: 청결 상태
Lovely hotel with wonderful facilities.
I had low expectations because of the low reviews but it was actually one of the best resorts I've stayed at! The grounds are incredible, they have multiple cenotes and a gorgeous river that is amazing to snorkel and kayak through. It's the kind of thing people would pay $70+ to do a snorkel tour through, but here it's free! The food was good, the drinks were yummy, and the property was clean and comfortable. There were a ton of activities at the pool and some entertainment at night. We were never bored.
2023년 8월에 4박 숙박함

8/10 - 좋아요

Zac

좋아요: 청결 상태, 숙박 시설 상태 및 시설
No hay claridad en un inicio de lo que incluye el all inclusive
2023년 8월에 4박 숙박함

4/10 - 별로예요

bret

연인과의 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
all pools closed up early, all service at pool areas closed up at 6pm. food was terrible. front desk did not follow through on reservation. booked king bed got 2 queens. was told it would get fixed & move to king next day but never did happen. very poor communication. all inclusive does not include everything listed on menu & the upcharge you for certain items. Room service food was by far the worst. Cound not eat it as it looked to be several days old & probably left over from buffet or mex rest. rooms were clean & staff encountered there were friendly.
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

Carlos Angel

2023년 7월에 4박 숙박함

6/10 - 괜찮아요

Veronica

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 7월에 4박 숙박함

4/10 - 별로예요

Amata

2023년 7월에 1박 숙박함

8/10 - 좋아요

Anna

가족 여행
좋아요: 청결 상태, 객실의 편안함
There was construction going on while our stay. The beach you could not swim. But the service from the employees was great. There was little entertainment at night.
2023년 7월에 4박 숙박함

2/10 - 너무 별로예요

Azita

2023년 7월에 1박 숙박함

6/10 - 괜찮아요

Jose

좋아요: 청결 상태
2023년 7월에 4박 숙박함

10/10 - 훌륭해요

Jennifer

2023년 6월에 4박 숙박함

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
Can't get out of their own way
Unlike other resorts this one has beautiful Cnotes! Its beautiful, nature, animal life.....one of the best I've visited and sells its self. But.....leadership ruins all of it. Read other reviews about beach! I thought it was just unlucky timing that seaweed was in...I was wrong! This resort has an enormous issue with the amount of seaweed!!! Read the review dates about the beach seaweed. Years of issues! Oh and its an overwhelmingly nauseating sewage stench all the way to your rooms! OWNERSHIP.....your #1 Priority should be your beach not selling your Fing timeshares! Idiots! How are you rich? Return business, positive word of mouth is business 101! If people returned maybe they'd see the plus of membership? But they don't. All resources should be on seaweed mitigation n beach improvement! Not 5 poor Mexicans with pitch forks n wheel barrels. (emoji face palm) I almost bought your time share... it fit me, my age, and retirement but...your hard sale and elitism soured me! and Roy Munson came inches from getting knocked the F out. EVERY human who walks through your doors should be a black wrist band! Treat every one with the same respect and you'll reach the level of exclusivity you desire Doing the right things for the right reasons would make this resort maybe one of the greatest in the world. I'd return. Only if they hired me as a consultant to change the way they do business....why not they obviously through away money. Read reviews...I don't recommend HTR.
2023년 5월에 5박 숙박함

8/10 - 좋아요

Avedon

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very friendly. There were avtivities to do at the hotel every day. There was a wide variety of food to choose from. Recommend the asian restaurant.
2023년 5월에 4박 숙박함

2/10 - 너무 별로예요

sergio

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 5월에 4박 숙박함

10/10 - 훌륭해요

Germana 님, nashua

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This resort is the best one I ever stay in Cancun area! The food is amazing! If you like seafood you are going to enjoy a lot! I can’t wait to go back to this resort again!
2023년 4월에 6박 숙박함

10/10 - 훌륭해요

Courtney

단체 여행, 연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Amazing resort! Everything was just what we were looking for from the staff to the property it was the best choice!
2023년 3월에 4박 숙박함

10/10 - 훌륭해요

Steve

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very attentive to your needs. Property was well maintained. Food was excellent and lots to do. Most activities were included in your stay. Loved the nightly entertainment.
2023년 3월에 7박 숙박함

10/10 - 훌륭해요

Laura

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 3월에 7박 숙박함

2/10 - 너무 별로예요

Xavier

가족 여행
좋아요: 청결 상태, 객실의 편안함
La peor experiencia
Una de las peores experiencias de viaje. Me cobraron $3000 dólares extra - no respetan sus cotizaciones. Todo comenzó mal; 3 días para poder coordinar el traslado del aeropuerto al hotel. Simplemente el personal no está entrenado ni le importa ayudar. Cuando coticé mi viaje, te preguntan la edad de los menores. Indiqué 13 años y me dieron una cotización de $2500 que pagué de inmediato así que en teoría ya todo estaba arreglado. Cuando se hizo el check-in, salieron con la historia que la cotización estaba mal y que tenia que pagar $3000 dólares más porque la política interna es que el menor a partir de 13 años ya paga como adulto. Me parece Perfecto, pero la edad ya estaba establecida desde que dieron la cotización y si hubo un error, eso no es problema mío. La actitud de la gerente fue nefasta, cerrada y sin ganas de ayudar - “o paga la diferencia o no puede entrar al hotel” y aparte es la tarifa más alta la que le tengo que aplicar porque para nosotros es walk-in y no reserva. Es increíble que un ajuste de tarifa de menor a adulto, salga más cara que la reserva original. La mitad del hotel en remodelación y obvio la mitad de los servicios no los puedes usar. Pero si te cobran completo. Esto va a irse más allá de un simple review malo. Esto es para una denuncia ante PROFECO y con mucho gusto perderemos tiempo y dinero todos los aqui involucrados.
2023년 3월에 8박 숙박함
답변 제공: Gerencia Hacienda Tres Ríos 님, 2024년 5월 4일
Estimado Sr. Xavier,Lamentamos mucho que haya tenido inconvenientes durante su estadía en nuestro hotel.No hemos localizo el registro de su estancia con los datos Nombre: Xavier Agencia: Expedia. Serían tan amable de confirmarnos el nombre con el que se registró la reserva y tal vez el número de habitación, las fechas de entrada y salida serían también de mucha utilidad.Nos gustaría dar seguimiento al caso, por lo que entendemos realizó su reserva a través de una agencia en linea, nos puede compartir si realizó el reporte de la discrepancia con el proveedor con quien realizó la compra de este reservación.Saludos cordiales

10/10 - 훌륭해요

Eric

좋아요: 청결 상태, 숙박 시설 상태 및 시설
The staff were incredible!! Our family and a group of 8 had an awesome time! Would recommend for a family.
2023년 3월에 7박 숙박함

10/10 - 훌륭해요

Roxana

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Es un lugar muy bello!
2023년 2월에 3박 숙박함

10/10 - 훌륭해요

Bronwyn Hope

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 1월에 14박 숙박함

4/10 - 별로예요

Gustavo

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
별로예요: 편의 시설/서비스
There was poor communication. They made any request difficult. Gave us different prices for transportation. Or wouldn’t provide us transportation. The resort closed down at 11pm, if you wanted to hang out later then that was not feasible. Pool services were only from 11am-6pm. They wouldn’t let us use the resort amenities until after 11am. The fresh juices were powder base. The main beach was dirty, if you wanted to get to the nicer side of their beach property you have to be exclusive members. And you have to arrange your own transportation.

2/10 - 너무 별로예요

Evelyn

아이를 동반한 가족 여행, 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff is rude and the resort is not nice.
2023년 2월에 4박 숙박함

4/10 - 별로예요

Brian

가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
There is one thing you really need to know before booking at this resort. Yes its an all inclusive but its not your typical all inclusive. It is also a time share and there is a hierarchy. Pros. - Decent resort, main beach is rough but if you cross the bridge to the other side (not members only but its roped off and gives the assumption that it is) its very nice. -Food at hacienda grill is great. -Food at Porta Bella is good but if you have kids you have to be there at 6pm or you will be denied. -Nice gym, in good working shape. Cons - Buffet sucks, breakfast is hit and miss. Sometimes there's bacon usually not. Sometimes there's scrambled eggs, usually scrambled eggs that look like a dog throw up. If you want butter, ketchup etc. Good luck its not at the table, or buffet and by time you get it you're done breaky. -Buffet is even worse for lunch. -Buffet was closed 5 out of 7 days for dinner? -My 5yr old loves baseball and we saw this place had a batting cage. Batting cage not open. -On a rainy day i asked the front desk if they had umbrellas so that i can go with my son to the hacienda grill. Guess what...members only lol I had to stop myself from jumping over the desk that day. - I wanted to break some money as i only had 20s and wanted to leave some tips. The front desk said they couldn' but could convert it at some outrageous exchange rate. I told them i don't need this for myself its so i can tip the staff. Help me help you. He didn’t grasp the point.
2023년 1월에 6박 숙박함

6/10 - 괜찮아요

Miguel

아이를 동반한 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Nada impresionante, las personas (no todos) no te atendian como debian, la vez pasada me hospede en el emporio zona hotelera de cancun y la atencion es 1000 veces mejor, aho si te hacen sentir especial, esperaba mas de hacienda 3 rios
2023년 1월에 5박 숙박함

8/10 - 좋아요

Kathe

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beto the tour guide for jungle karts was amazing! We loved the food at Hacienda grill and Alebrije but were not huge fans of the buffet. The bartenders were very friendly and the room was beautiful with a great view. Our favourite part of the experience was all the wildlife!

10/10 - 훌륭해요

Neftali

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ambiente tranquilo, muy bueno para niños y en plan familiar. Servicio de alims a la habitacion
2023년 1월에 1박 숙박함

2/10 - 너무 별로예요

Aviv

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very bed hotel

4/10 - 별로예요

Ciria

가족 여행
Unfortunately since I was not a premiere member we were waited upon and served after others

10/10 - 훌륭해요

Alma

좋아요: 청결 상태, 객실의 편안함
2022년 12월에 4박 숙박함