조감도

리우 팰리스 리비에라 마야 - 올 인클루시브 여행 후기

4 out of 5
리우 팰리스 리비에라 마야 - 올 인클루시브
Avenida Xaman-ha, Mza 9 and 10, L1, Playacar Riu Resort Complex, Playa del Carmen, QROO

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 2328개 이용 후기 중 1706개" "
평점 8 - 좋아요. 2328개 이용 후기 중 405개" "
평점 6 - 괜찮아요. 2328개 이용 후기 중 137개" "
평점 4 - 별로예요. 2328개 이용 후기 중 45개" "
평점 2 - 너무 별로예요. 2328개 이용 후기 중 35개" "

9.8/10

청결 상태

9.6/10

직원 및 서비스

9.2/10

편의 시설/서비스

9.6/10

숙박 시설 상태 및 시설

9.4/10

친환경

이용 후기

10/10 - 훌륭해요

Jennifer Lea

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved the food at the Don Rafael buffet. The staff at this resort were amazing and friendly. The entertainment was great, I just wish there had been more nights like the salsa dancing night rather than American-ized music most nights, but I understand they probably get more crowd engagement with American music.
2024년 5월에 4박 숙박함

10/10 - 훌륭해요

Christi 님, spring

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 6박 숙박함

10/10 - 훌륭해요

roberto 님, MELROSE PARK

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything is fine with this property except the food is very repetitive for long stay periods after few days you get tire of eating the same thing over and over, other than that all is well done
2024년 5월에 6박 숙박함

8/10 - 좋아요

Laura 님, Orlando

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The resort was well kept and the service was excellent. The food options were good but not fantastic. The drink mixes at the bar were artificial tasting and very sweet. The beach and water were amazing! The pools were over crowded and difficult to find a chair. Overall stay was excellent.
2024년 4월에 6박 숙박함

8/10 - 좋아요

Mike

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was great. Hotel very clean entertainment was very good. I found the food very disappointing and did not eat much room service was very sub par and a very limited selection.
2024년 5월에 5박 숙박함

10/10 - 훌륭해요

Ivaylo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is our 3rd trip to the Riu Palace, the food is excellent as well as the staff is very friendly and willing to help.
2024년 5월에 7박 숙박함

10/10 - 훌륭해요

Trevor

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 5박 숙박함

4/10 - 별로예요

Mohamad

별로예요: 청결 상태
2024년 4월에 5박 숙박함

4/10 - 별로예요

John Kenneth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This was our second visit. Food was not as great as the previous trip. No menu changes at the Fine Dining Restaurants in over a year that we could tell which was a bit disappointing. Several women observed topless which my understanding is not allowed. Smoking on the beach by others was bothersome to most people. Too many chairs around pool are "saved" all day with none ever showing up to use them making it difficult to find one. The worst event / occurrence was my donner at the Japanese Restaurant. My dish came with something "moving" in it and it grossed us all out (Party of 7 on our trip). One of the workers came over to reassure me that "it was normal" to have that and that it was a decoration piece not to be eaten.... That made no sense at all as there was no mention on the menu nor by the wait staff "not to eat the so-called decoration". I would have rated our experience lower but giving this resort the benefit of the doubt. I don't think we will be coming back to this particular RIU resort.
2024년 5월에 5박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 5월 9일
Dear John Kenneth,Thank you very much for staying at Riu and for sharing your feedback with us.As service is one of the key values of our company and we strive to make every effort to exceed all of our guests’ expectations, we are truly saddened to find that you weren't fully satisfied with your recent experience. We assure you that these are not the standards that are reflective of the hotel.Your concerns will be forwarded to corresponding departments with the purpose of improving and we really hope that you allow us a chance to welcome you again soon and share a more enjoyable experience.With our best wishes we remain,Hotel Riu Palace Riviera MayaOnline Reputation Manager

10/10 - 훌륭해요

William

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
RIU Palace is a top notch Inclusive Hotel! Can't say for sure could be considered the Best hotel in Playa del Carmen ! I'd give the staff 10 stars if it was an option! Cleanliness is superb! Pools and beach are incredible and well maintained! The food overall is 8/10 it needs more variety day to day ! Already booked another 10 days January 2025 !
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Chris

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Top Quality in cleanliness, amenities and the STAFF was incredible. Everything within their control was top notch.
2024년 5월에 5박 숙박함

8/10 - 좋아요

Safet

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great service specially cleaning all resorts .
2024년 4월에 7박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 5월 9일
Dear Safet,Thank you very much for your review, as the opinion of our guests is very important to us.We are very pleased to hear that you enjoyed your stay with us and we sincerely hope to welcome you again soon in one of our facilities.Yours faithfully,Hotel Riu Palace Riviera MayaOnline Reputation Manager

10/10 - 훌륭해요

Brittany

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were extremely friendly and helpful. The location of the property was convenient to accessing things. I really liked the towel animals left in my room everyday. The only thing that was just okay was the food. Sometimes it was bland, but overall the options available were amazing.
2024년 5월에 5박 숙박함

10/10 - 훌륭해요

Mark

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good value
2024년 5월에 3박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 5월 9일
Dear Mark,Thank you for taking the time to give us your valued feedback following your stay at our hotel. We look forward to sharing another great experience with you soon. Have a lovely day. Hotel Riu Palace Riviera MayaOnline Reputation Manager

10/10 - 훌륭해요

Aisling

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was awesome.
2024년 4월에 10박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 5월 9일
Dear Aisling,We are very pleased to hear that we lived up to your wishes in terms of the points you have made.We hope that you will come back to enjoy your stay with us very soon.We look forward to welcoming you!Yours faithfully,Hotel Riu Palace Riviera MayaOnline Reputation Manager

10/10 - 훌륭해요

Victor

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 7박 숙박함

6/10 - 괜찮아요

Xochitl 님, lockport

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Pool tables by lounge chairs are dirty. No vip was given to us and we booked thru Expedia. Average room.
2024년 4월에 7박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 5월 7일
Dear Xochitl,Thank you for your comment,We are sorry that you did not leave completely satisfied with our services.On the other hand, if you consider that there was any problem with your reservation, please allow us to tell you that, with the information you provide us and, through this channel, it is not possible for us to assist you.Therefore, we suggest that you contact the channel through which you formalized your reservation.Let us inform you that we have recorded your observations and will share them with the appropriate departments to continue perfecting our services day by day.We would like you to give us the opportunity to welcome you again in one of our facilities and, thus, be able to present to you the wonderful experience that we are used to offering 100% satisfactory.Yours faithfully,Hotel Riu Palace Riviera MayaOnline Reputation Manager

10/10 - 훌륭해요

Ramon 님, San Luis Potosi

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel and the staff were great, the property was well maintained and the staff were always kind to help us. The restaurants had delicious food and no wait time. We will be back later this year.
2024년 4월에 4박 숙박함
답변 제공: Hotel Riu Palace Riviera Maya 님, 2024년 5월 9일
Dear Ramón,We wish to thank you on behalf of all our staff team for your fantastic review and for being a lovely guest.Our best reward is learning you enjoyed your holiday.We will receive you with open arms, Ramón.And we wish you, all the best.Loving Regards,Hotel Riu Palace Riviera MayaOnline Reputation Manager

10/10 - 훌륭해요

OKSANA

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
the customer service staff are such friendly, kind, hardworking people. Always ready to help us and make sure you have a good time. the only thing i don't like is the store under the hotel, some kind of pharmacy, the prices in this store are not even equal to the prices in the US. it just reaps unreasonable prices.
2024년 4월에 6박 숙박함
답변 제공: Hotel Riu Palace Riviera Maya Online Reputation Ma 님, 2024년 5월 8일
Dear Oksna,It is very gratifying to read you enjoyed your holiday.Please allow us to explain that the shop is not run by Riu. We will share your impression.It would be nice to be able to welcome you again soon.Wishing you a brilliant day!Kindest Greetings!Hotel Riu Palace Riviera MayaOnline Reputation Manager

10/10 - 훌륭해요

Deisy

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Is the best hotel so far
2024년 4월에 6박 숙박함
답변 제공: Hotel Riu Palace Riviera Maya 님, 2024년 5월 9일
Dear Deisy,Your compliment is very much appreciated, our reward is your kind review with the confirmation of a job well done. Thank you very much!We will continue to work in order to improve our services, we would love to welcome you again soon.And we wish you a lovely day, Deisy!Kindest wishes,Hotel Riu Palace Riviera MayaOnline Reputation Manager

8/10 - 좋아요

Joy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love the staff they were very friendly and helpful. I don’t like that the guest get up early and leave all there towels in all the chairs and aren’t anywhere around the pool area. They are holding their spot for the day and they’re not even around. I think I would have had a better experience if the resort makes people move after 2-3 hours. I watched four people put towels down then walk to the buffet. They didn’t come back for two hours. That’s unfair to guess that would have just been in the pool area for that amount of time or less. This happened to me at the Montego Bay RIU as well.
2024년 4월에 4박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 5월 8일
Dear Joy,we appreciate you taking the time to share your great review here! We are happy to know that overall you were pleased with our service. We look forward to hosting you again in the near future. We wish you all the best, Hotel Riu Palace Riviera MayaOnline Reputation Manager

10/10 - 훌륭해요

Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was truly so great and the facilities are superb
2024년 4월에 6박 숙박함
답변 제공: Hotel Riu Palace Riviera Maya Online Reputation Ma 님, 2024년 5월 8일
Dear Michael,It is rewarding to read you appreciated the efforts of our beautiful staff.Thank you very much for choosing us!We are very pleased to learn you liked it and we would like you to visit us again soon.Loving Regards, Michael,Hotel Riu Palace Riviera MayaOnline Reputation Manager

4/10 - 별로예요

Rhonda Gail

2024년 4월에 6박 숙박함

2/10 - 너무 별로예요

Esther

가족 여행
좋아요: 편의 시설/서비스
별로예요: 직원 및 서비스
The customer service from the managers are all zero my sister’s bag was stolen which cost $15k and they refused to help even though we watched their CCTV cameras which showed a couple took it. we had to call the Canadian embassy letting them know our bag was stolen with our travel documents and the management is refusing to help us. and in less than 30mins that the embassy called them the bag was found meaning they knew all along the location of the person who took my bag
2024년 4월에 6박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 5월 6일
Dear Esther,Thank you for sharing your feedback with us! We are sorry to hear about your disappointment during your visit. We are really concerned about the missing items. The incident you described surprises us, as our guests security and well-being is very important to us. We will of course share your impressions with the corresponding team for an adequate follow up as we are looking forward to having the opportunity to welcome you back in the future, so that we can provide a better experience.We remain with warm regards, Hotel Riu Palace Riviera MayaOnline Reputation Manager

8/10 - 좋아요

Nina 님, Skokie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 6박 숙박함

10/10 - 훌륭해요

Dina Marie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Well kept property and excellent service
2024년 4월에 7박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 5월 7일
Dear Dina Marie,Thank you very much for your positive feedback, We are happy to hear that you enjoyed our company.We hope you will continue to consider us in the future to welcome you back.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu Palace Riviera MayaOnline Reputation Manager

10/10 - 훌륭해요

Mariana Nicoleta

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice place
2024년 4월에 7박 숙박함
답변 제공: Hotel Riu Palace Riviera Maya Online Reputation Ma 님, 2024년 5월 7일
Dear Mariana Nicoleta,Our efforts are rewarded when we read that our dear guests have enjoyed a well-deserved holiday.It is nice to know that we are doing a good job and that it is appreciated by our wonderful guests. And it's fantastic to read that you enjoyed your holiday.We look forward to welcoming you again soon, Mariana Nicoleta.Thank you very much!Warmest regards,Hotel Riu Palace Riviera MayaOnline Reputation Manager

10/10 - 훌륭해요

Leonardo

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I believe the staff was the best part of the stay, all very educated, ready to help and very effective.
2024년 4월에 6박 숙박함
답변 제공: Hotel Riu Palace Riviera Maya Online Reputation Ma 님, 2024년 5월 7일
Dear Leonardo,We will pass on your fantastic review to our lovely staff.Thank you very much for being our guest!The best news is reading you had a nice time.We would love to welcome you again very soon, Leandro.Warmest Regards,Hotel Riu Palace Riviera MayaOnline Reputation Manager

10/10 - 훌륭해요

Louis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay and really impress with the service and staff!
2024년 4월에 5박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 5월 2일
Dear Louis,On behalf of the whole team, we thank you for your positive feedback, as it is very motivating for us to know that we are moving in the right direction.We hope that you will choose us again soon to spend a few days with us for another unforgettable experience.Yours faithfully,Hotel Riu Palace Riviera MayaOnline Reputation Manager

10/10 - 훌륭해요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 7박 숙박함

10/10 - 훌륭해요

mercedes rosa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
celebrated my birthday this past week here at RIU Palace Riviera Maya! Absolutely loved it the best resort on the block it seemed like. Staff is super friendly, resort is very clean and updated rooms. Don’t waste your time at the restaurants on the property, we really thought the buffets were the best options food wise! Tip your bartenders or other workers they show great hospitality! We got the most out of our trip, We definitely enjoyed everything i’ll be recommending to family and friends
2024년 4월에 5박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 5월 2일
Dear mercedes rosa,Thank you for taking the time to write a review of our hotel. It was our pleasure hosting you. We are looking forward to welcoming you again very soon!We wish you all the best,Hotel Riu Palace Riviera MayaOnline Reputation Manager

10/10 - 훌륭해요

Yanina 님, Brookline

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함

10/10 - 훌륭해요

Dimitar

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Best resort I have been to. Absolutely phenomenal.
2024년 4월에 6박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 5월 3일
Dear Dimitar,Thank you for your review and for spending time with us.We're glad we were able to live up to the expectations you had of us.It would be great to welcome you soon again! Until then, we wish you all the best.Hotel Riu Palace Riviera MayaOnline Reputation Manager

6/10 - 괜찮아요

Christopher John 님, Portland

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Little better experience at Dreams Resorts.
2024년 4월에 6박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 5월 2일
Dear Christopher John,Thank you very much for staying at Riu and for sharing your feedback with us.We hope we will have the opportunity to host you again soon to regain your confidence.We wish you all the best,Hotel Riu Palace Riviera MayaOnline Reputation Manager

8/10 - 좋아요

Benito Espinosa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
La tienda extremadamente cara. Me dieron un cuarto de impedidos físicos sin la tina. La atención de primera como siempre.
2024년 4월에 4박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 4월 30일
Apreciado Benito Espinosa,Su evaluación positiva nos llena de orgullo y alegría, revelando que su estancia fue placentera y que guarda buenos recuerdos de la misma. Si considera que hubo algún inconveniente con su reserva, permita que le comentemos que, con la información que nos brinda y, a través de este canal, no nos es posible asistirle.Por ello le sugerimos, que se ponga en contacto con el canal a través del cual formalizó usted su reserva.Nos gustaría mucho que nos visitara nuevamente, para así poder alcanzar y superar sus expectativas en una futura estancia.Le esperamos con los brazos abiertos.Cordialmente, Hotel Riu Palace Riviera MayaOnline Reputation Manager

8/10 - 좋아요

Ryan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Its a beautiful property, staff super friendly,food is good,we will go back again and will recommend to our friends.....any shuttle services from the Airport will be a big bonus....we had a wonderful short and sweet vacation!
2024년 4월에 3박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 5월 6일
Dear Ryan,Thank you for choosing us for your holidays.It is great to hear you have enjoyed your stay. We appreciate you taking the time to submit your review. We hope to welcome you back soon. Kind regards, Hotel Riu Palace Riviera MayaOnline Reputation Manager

10/10 - 훌륭해요

Ana Teresa 님, Paramount

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very luxory
2024년 4월에 4박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 5월 3일
Dear Ana Teresa,We are pleased to know the evaluation you have given us.Furthermore, we are happy to know that we have been part of your pleasant experience in our facilities.We appreciate the kindness you have had in evaluating us so positively.It will be a pleasure to welcome you once again.Yours faithfully,Hotel Riu Palace Riviera MayaOnline Reputation Manager

10/10 - 훌륭해요

Joana

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
We liked everything. We will highly recommend this hotel
2024년 4월에 5박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 5월 2일
Dear Joana,We are delighted that your stay with us was a success.We are glad that you enjoyed the service we provide to our guests.We hope that you will have an even better experience with us again soon.Yours faithfully,Hotel Riu Palace Riviera MayaOnline Reputation Manager

10/10 - 훌륭해요

Tareq

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Spectacular
2024년 4월에 6박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 5월 2일
Dear Tareq,Thank you very much for your review.We are very happy that you had a great holiday with us!We look forward to welcoming you again soon, in one of our facilities.With our best wishes, we remain at your entire disposal.Yours faithfully,Hotel Riu Palace Riviera MayaOnline Reputation Manager

6/10 - 괜찮아요

Christopher L. 님, oswego

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great staff and very clean facilities! The resort food and drinks are mediocre at best . There are basically no activities . The pools are very small and boring not even any music . This is a resort for older folks who just want to sit by the pool and read . I felt they should have had shuffleboard or bocce . Rooms were nice and clean .
2024년 4월에 5박 숙박함
답변 제공: Hotel Riu Palace Riviera Maya Online Reputation Ma 님, 2024년 4월 23일
Dear Christopher L.,Thank you for taking the time to provide us your feedback on your stay at our property.We are truly sorry to read of your dissatisfaction and we never wish for our guests feel any discomfort.We have noted your review to ensure we can work on improving our service delivery and offerings at the hotel accordingly. Kindest Regards,Hotel Riu Palace Riviera MayaOnline Reputation Manager

10/10 - 훌륭해요

Thai

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 6박 숙박함

10/10 - 훌륭해요

Luis Alberto

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The restaurants all had amazing choices. Wish there was a bit more entertainment but overall experience was wonderful. Went for my honeymoon and it’s very romantic both night and day. Place is safe and staff is so kind. Best experience and very memorable. Looking forward to coming back.
2024년 4월에 6박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 4월 24일
Dear Luis Alberto,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel.We are very happy to hear that you had a lovely time at our hotel!We look forward to sharing another amazing experience with you soon. Have a lovely day.Hotel Riu Palace Riviera MayaOnline Reputation Manager

10/10 - 훌륭해요

Hector

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 6박 숙박함

10/10 - 훌륭해요

Curtis G

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice, well kept. The food options were very good
2024년 4월에 7박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 4월 24일
Dear Curtis G,Thank you very much for choosing us and for sharing your review about your last stay.We are very happy to hear that we were able to provide you with a comfortable experience.We look forward to hosting you again in the near future.Kind regards,Hotel Riu Palace Riviera MayaOnline Reputation Manager

10/10 - 훌륭해요

RoseAnn

This was an excellent resort from top to bottom! Definitely will go there again!
2024년 4월에 7박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 4월 24일
Dear RoseAnn,Thank you for your great review and for spending time with us at the Hotel Riu Palace Riviera Maya.We're delighted we were able to live up to the expectations you had of us.It would be great to welcome you soon again! Until then, we wish you all the best.Hotel Riu Palace Riviera MayaOnline Reputation Manager

10/10 - 훌륭해요

Gail Mary

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff is very friendly. The food options range from healthy to indulgent, The rooms are cleaned daily and fresh towels are also replenished. We had a 50th wedding anniversary we were celebrating, and the employees made it special by decorating the table, and surprising us with a special treat cake! The food was also delicious! Very memorable evening!
2024년 4월에 7박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 4월 24일
Dear Gail Mary,Thank you very much for choosing us and for sharing your review about your last stay.We are very happy to hear that we were able to provide you with a comfortable experience.We look forward to hosting you again in the near future.Kind regards,Hotel Riu Palace Riviera MayaOnline Reputation Manager

10/10 - 훌륭해요

Shannon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were WOWed by the level of service the staff provided and the quality of the food!
2024년 4월에 6박 숙박함
답변 제공: Hotel Riu Palace Riviera Maya Online Reputation Ma 님, 2024년 4월 22일
Dear Shannon,We are delighted to read your kind remarks, it makes all our efforts worthwhile.We strive to make all of our guests feel welcome and relaxed during their time with us. It is fantastic to learn that our team could accommodate your needs and assist you in any way possible. And we very much look forward to seeing you again soon, Shannon!Kindest Greetings,Hotel Riu Palace Riviera MayaOnline Reputation Manager

10/10 - 훌륭해요

Tamara 님, Mayaguez

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
El hotel está en un lugar muy accesible y cerca de playa del carmen. Las comidas son excelentes. Los mejores restaurantes es el italiano y Krystal restaurant que es de comida internacional. La limpieza es excelente y las atenciones muy buenas.
2024년 4월에 7박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 4월 22일
Apreciada Tamara,Todo nuestro equipo trabaja muy duro para que nuestros huéspedes se sientan felices.Para nosotros es muy grato conocer su experiencia en nuestro hotel.Ha sido un placer atenderle en nuestras instalaciones.Siempre le esperamosCordialmente, Hotel Riu Palace Riviera MayaOnline Reputation Manager

10/10 - 훌륭해요

Renata

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Every staff member is friendly and welcoming. Food is delicious. Housekeeping is great. Staff walked around asking about our stay if we need anything and even phone calls to our room if we enjoy our stay or need anything.
2024년 4월에 8박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 4월 22일
Dear Renata,Thank you so much for choosing Riu Hotels & Resorts and for sharing your experience! We are very happy to hear that we were able to meet your expectations and you enjoyed your stay. We look forward to welcoming you back in the near future!Best wishes, Hotel Riu Palace Riviera MayaOnline Reputation Manager

10/10 - 훌륭해요

Richard 님, Bohemia

Great place to stay
2024년 4월에 6박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 4월 22일
Dear Richard,Thank you for taking the time out to leave a great review!We are glad to hear our service exceeded your expectations and you had an excellent time at our hotel. We look forward to seeing you back again soon.With our best wishes we remain, Hotel Riu Palace Riviera MayaOnline Reputation Manager