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리우 팰리스 리비에라 마야 - 올 인클루시브 여행 후기

4 out of 5
리우 팰리스 리비에라 마야 - 올 인클루시브
Avenida Xaman-ha, Mza 9 and 10, L1, Playacar Riu Resort Complex, Playa del Carmen, QROO

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 2329개 이용 후기 중 1701개" "
평점 8 - 좋아요. 2329개 이용 후기 중 411개" "
평점 6 - 괜찮아요. 2329개 이용 후기 중 139개" "
평점 4 - 별로예요. 2329개 이용 후기 중 44개" "
평점 2 - 너무 별로예요. 2329개 이용 후기 중 34개" "

9.8/10

청결 상태

9.6/10

직원 및 서비스

9.2/10

편의 시설/서비스

9.6/10

숙박 시설 상태 및 시설

9.4/10

친환경

이용 후기

10/10 - 훌륭해요

Jeremy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing staff! They keep you entertained with all day activities. Super clean resort
2024년 5월에 7박 숙박함

8/10 - 좋아요

Steven

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was beautiful but could use updating. Staff was excellent. Rooms were small and we didn't like not having a separate bathroom from the rest of the room. We informed them that we would be there for our honeymoon when we booked months in advance and were not offered an upgrade. Instead we were given cheap champagne & a couple chocolates on the 2nd day after complaining at the front desk.
2024년 5월에 6박 숙박함

10/10 - 훌륭해요

Gilberto 님, corpus christi

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente servicio
2024년 5월에 4박 숙박함

10/10 - 훌륭해요

Jeremy Rourke

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 7박 숙박함

10/10 - 훌륭해요

Sonia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Muy bonito limpio y el personal muy atento !!
2024년 5월에 5박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 5월 22일
Apreciada Sonia,Le agradecemos, en nombre de todo el equipo, su valoración tan positiva, pues, resulta muy motivador para nosotros, saber que vamos en la dirección correcta.Deseamos que, pronto, nos vuelva a elegir para pasar unos días entre nosotros y, vivir así, una nueva inolvidable experiencia.Le esperamos!Cordialmente, Hotel Riu Palace Riviera MayaOnline Reputation Manager

10/10 - 훌륭해요

William Raymond 님, Dallas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff great, air conditioning top notch, decent food, comfortable beds
2024년 5월에 7박 숙박함

8/10 - 좋아요

Stephanie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was safe. The staff were great. Breakfast and lunch was good. The Japanese food for dinner wasn't very good. The hamburgers and hot dogs were cold at lunch. I like when you order a burger, it's cooked and given to you hot. The room was always cleaned very well.
2024년 5월에 4박 숙박함

10/10 - 훌륭해요

Emily Rose

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff and property were amazing! The resort was beautiful and so clean. We did not have a bad meal, all so good. We would highly recommend and will be back!
2024년 5월에 4박 숙박함

10/10 - 훌륭해요

Olga

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 6박 숙박함

10/10 - 훌륭해요

Miguel Ángel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Conozco bien la propiedad siempre el servicio es lo mejor
2024년 5월에 5박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 5월 20일
Apreciado Miguel Ángel,Muchas gracias por sus bonitas palabras y por su fantástica valoración.¡Estamos muy contentos de que haya pasado unas buenas vacaciones con nosotros!Esperamos volver a darle la bienvenida, muy pronto, en alguna de nuestras instalaciones.Con nuestros mejores deseos, quedamos a su entera disposición.Cordialmente, Hotel Riu Palace Riviera MayaOnline Reputation Manager

10/10 - 훌륭해요

Theresa Lynn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful water and beach. Beautiful Hotel. Fun activities. Good food and drink options.
2024년 5월에 3박 숙박함

10/10 - 훌륭해요

STEPAN

2024년 5월에 12박 숙박함

10/10 - 훌륭해요

Marie

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We have been here several times over the years. This is our first time back since Covid and they have done some remodeling. Looks beautiful and bright. They have redone the pool areas. Love that the swim up bar has its own pool for “ sanitary” reasons. The change I don’t like is that they can’t play dj music until 3 pm by the pools due to complaints by some frequent customers about the noise due to having their children on vacation with them. Thats okay though because that is what AirPods are for, I suppose. Can’t wait to return to my happy place soon!
2024년 5월에 8박 숙박함

6/10 - 괜찮아요

ELIZETH Isabel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had cocktails and only drank bottled water but we ended up with Traveler's diarrhea. Not sure if this happened because of the "All You Can Eat" buffet food or the ice used in our cocktails which may not have been filtered. We were very careful not to even brush our teeth with tap water (we used bottled water). I didnt see high quality food; no shrimp, lobster, oysters, filet mignon etc. when we went to the specialty restaurants we were not impressed with the flavor of the food. So we decided to stick with the buffet. Also didnt appreciate the pool boy constantly taking a brush and spraying chemicals on the brush into the pool and cleaning it while people were IN THE POOL. He dunk the bottle with chemical into the pool to add more water and kept scraping the walls of the pool right on top of people. It lQQked and felt gross. People stood still and watched him but didnt say anything. I complained and was told they were cleaning off the sunscreen scum sticking to the pool. I asked why they couldnt do that in the evening after everyone left???? One guy was inside the pool while the pool guy was standing above him spraying the brush right above his face. They didnt seem to think anything of the chemicals on people's skin. They really need to do this after pool us closed.
2024년 5월에 5박 숙박함
답변 제공: Hotel Riu Palace Riviera Maya 님, 2024년 5월 21일
Dear ELIZETH Isabel,Thank you very much for taking the time to provide your valuable feedback from your recent experience.Needless to say, we are very sorry to read that you felt sick. We follow strict procedures while handling our food products, in order to prevent and avoid any kind of alimentary risks or hazards.Travelling to different countries with different climates may lead to gastrointestinal problems, which may not necessarily be related to food.At RIU Hotels & Resorts health is our priority. Therefore, we follow a food safety protocol, ensuring product safety and quality, in all our F&B processing, preparation and service processes.We can guarantee that our regular H&S inspections show optimal results in this area.Nevertheless, we are very sorry to learn about your discomfort.However, we regret that we failed to live up to your expectations and we are disappointed to read the shortfalls you received.We have noted your feedback to ensure we can work on improving our service delivery and offerings at the hotel accordingly. Hoping to have the opportunity to welcome you again.Best Regards,Hotel Riu Palace Riviera MayaOnline Reputation Manager

10/10 - 훌륭해요

Valerie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A beautiful resort with clean facilities and an attentive staff!
2024년 5월에 4박 숙박함

10/10 - 훌륭해요

Roger William 님, rego park

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
rr
2024년 5월에 7박 숙박함

10/10 - 훌륭해요

Irina

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The resort is amazing, the food, the atmosphere, the entertainment... everything was wonderful. The only thing we didn't like is at the time of our stay the ocean happened to have very strong waves, not sure if we were just lucky like that but oh well, the water temperature in the ocean was perfect. Wish the towel dropoff would stay open till 8 when the pool closes. Would totaly come back one day!! Highly recommend.
2024년 5월에 6박 숙박함

8/10 - 좋아요

Gerardo S

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall we like the resort although we have stayed in better ones. The fact that in the pool area they play very little music if any.
2024년 5월에 5박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 5월 21일
Dear Gerardo S,Thank you for your great review and for spending time with us.We are delighted to hear that we lived up to your expectations of us.Please be assured that we will take your feedback into consideration and discuss it with the relevant departments.We look forward to welcoming you again soon. Until then, we wish you all the best.Yours faithfully,Hotel Riu Palace Riviera MayaOnline Reputation Manager

6/10 - 괜찮아요

Agnes Maria

가족 여행
별로예요: 숙박 시설 상태 및 시설
2021 ,I visited this Riu Palace Riviera Maya and loved everything about it (everything was impeccable and top notch) In this trip begin may 2024 it was a bit worren down,not as spotless, waiters reacted good with some extra tips( but if you think it is all inclusive, think again!) Now in contrary -dinner or breakfastbuffet, where the plate hass been pulled away while still taking the last two bites of delicious meals(and I am not the kind that lingers.) I felt repeatinly rushed, many times we had to ask again for cutlery because it was taken away when returning from our second round (we don't load the plate with everything there is,lol). The rooms have been cleaned, but for example the toilet door wouldn't close unless you locked it, the fan inside didn't work at all Beach pool towels have NOT been very clean and ran out a few times. We skipped the pool life entirely...to busy, to hot,to many people and entertainment but probably fun for people who want that! The beach is beautiful and everything your heart desires but second/third look ,the white sand was not very clean (glass splinters ,small papers,plastic lids ,cigarette buds...) I loved that we had peace and didn't get much animated to do activities...also less sales people trying to sell the same stuff every day20times ...the waiters at the beach have been amazing though ! So beach gets the most points after all and also the expresso bar lady who did magic all by her self most days...same goes for the bobby bar!
2024년 5월에 7박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 5월 16일
Dear Agnes Maria,Thank you for your review. We really appreciate that you took the time to evaluate your stay. Since we make every effort to meet our guests’ expectations and to provide a wonderful experience, we are truly disappointed to read that you may have experienced some challenges with us. Your comments will be forwarded to the relevant team to be taken into account for future improvement as we really hope you will give us another opportunity to welcome you back in the near future. Warm regards,Hotel Riu Palace Riviera MayaOnline Reputation Manager

8/10 - 좋아요

Susan Michelle

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Food was just okay!
2024년 5월에 6박 숙박함

8/10 - 좋아요

Abraham 님, Maple Grove

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 4박 숙박함

10/10 - 훌륭해요

Alina B

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
😆
2024년 5월에 6박 숙박함

10/10 - 훌륭해요

Olga

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Most of the things are wonderful! What can be improved: 1. Leave breakfast till 12pm. 10:30am is TOO early for a vacation resort! We never could make it. 2. Keep pool open till 11pm, at least the main one. Thats the best time to swim, after dark. 3. Keep evening entertainment at the outside stage (weather permits), don't move it in the middle of the evening to the theater. When you shut everything down at 9-10pm and restart in 20 min elsewhere, it just crazy. Everyone have already got situated at the tables and don't want to move. Overall, property is clean, gorgeous, and friendly! I am very picky about all inclusive resorts. But was very pleased with this one. Food is great! Beach is beautiful with white sand, lots of palm trees, and shade areas! Personal is friendly and attentive! Rooms are CLEAN! And again, i am not easily pleased about this. Will come back, but please improve a few things I mentioned! Thank you for your hard work!!!
2024년 5월에 5박 숙박함
답변 제공: Hotel Riu Palace Riviera Maya 님, 2024년 5월 17일
Dear Olga,We definitely have the best guests. It is us who wish to thank you very much for your kind feedback, also on behalf of our lovely staff. It is very pleasing to read that you enjoyed your holiday. We hope to see you again, Olga! Kindest Greetings, Hotel Riu Palace Riviera MayaOnline Reputation Manager

10/10 - 훌륭해요

Pavlo 님, Boise

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great sandy beach, delicious food, excellent service.
2024년 5월에 7박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 5월 20일
Dear Pavlo,We greatly appreciate your positive feedback. Receiving you in our facilities has been a real privilege. It fills us with joy to know that your experience with us was so rewarding. We sincerely hope to have the opportunity to host you again on numerous occasions.Yours faithfully,Hotel Riu Palace Riviera MayaOnline Reputation Manager

10/10 - 훌륭해요

Kurt

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wonderful staff, clean your room every day, good food options, had good options for alcohol was not bottom shelf, amazing stay, gorgeous facility and views
2024년 5월에 6박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 5월 17일
Dear Kurt,Thank you so much for your review!It was a pleasure to have you with us. We are glad to know how much you enjoyed your stay. It is our hope to be able to welcome you back for many stays to come!Best wishes, Hotel Riu Palace Riviera MayaOnline Reputation Manager

10/10 - 훌륭해요

MARLON

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excelente service, very helpful and attentive staff.
2024년 4월에 10박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 5월 17일
Dear MARLON,Thank you for your great review. We are really glad to learn that you enjoyed your experience.We would be delighted to welcome you back in a near occasion.Have a lovely day, Hotel Riu Palace Riviera MayaOnline Reputation Manager

10/10 - 훌륭해요

Marlene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 7박 숙박함

10/10 - 훌륭해요

Carter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 6박 숙박함

10/10 - 훌륭해요

Jennifer Lea

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved the food at the Don Rafael buffet. The staff at this resort were amazing and friendly. The entertainment was great, I just wish there had been more nights like the salsa dancing night rather than American-ized music most nights, but I understand they probably get more crowd engagement with American music.
2024년 5월에 4박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 5월 17일
Dear Jennifer Lea,Thank you so much for choosing Riu Hotels & Resorts and for sharing your experience! We look forward to welcoming you back in the near future!Best wishes, Hotel Riu Palace Riviera MayaOnline Reputation Manager

10/10 - 훌륭해요

Christi 님, spring

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 6박 숙박함

10/10 - 훌륭해요

roberto 님, MELROSE PARK

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything is fine with this property except the food is very repetitive for long stay periods after few days you get tire of eating the same thing over and over, other than that all is well done
2024년 5월에 6박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 5월 17일
Dear roberto,Thank you for taking the time to write a review of our hotel. It was our pleasure hosting you and we are looking forward to welcoming you again very soon!We wish you all the best,Hotel Riu Palace Riviera MayaOnline Reputation Manager

8/10 - 좋아요

Laura 님, Orlando

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The resort was well kept and the service was excellent. The food options were good but not fantastic. The drink mixes at the bar were artificial tasting and very sweet. The beach and water were amazing! The pools were over crowded and difficult to find a chair. Overall stay was excellent.
2024년 4월에 6박 숙박함
답변 제공: Hotel Riu Palace Riviera Maya 님, 2024년 5월 17일
Dear Laura,Thank you very much for choosing us for your holiday and for sharing your feedback. Our guests’ feedback is valued and work to ensure improve for the future. It is disappointing to learn your stay was not perfect, we will share your remarks to the different departments for further consideration.We hope you will give us the chance in the future to offer you a better experience.Best Regards,Hotel Riu Palace Riviera MayaOnline Reputation Manager

8/10 - 좋아요

Mike

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was great. Hotel very clean entertainment was very good. I found the food very disappointing and did not eat much room service was very sub par and a very limited selection.
2024년 5월에 5박 숙박함
답변 제공: Hotel Riu Palace Riviera Maya 님, 2024년 5월 16일
Dear Mike,We are truly grateful for your stupendous evaluation. Nevertheless, your comment willbe forwarded to the management.It is very pleasing to learn you liked your experience and we look forward to welcoming you again soon.Thank you very much!Warmest wishes,Hotel Riu Palace Riviera MayaOnline Reputation Manager

10/10 - 훌륭해요

Ivaylo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is our 3rd trip to the Riu Palace, the food is excellent as well as the staff is very friendly and willing to help.
2024년 5월에 7박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 5월 15일
Dear Ivaylo,Thank you so much for taking the time to review your stay and for the rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Palace Riviera MayaOnline Reputation Manager

10/10 - 훌륭해요

Trevor

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 5박 숙박함

4/10 - 별로예요

Mohamad

별로예요: 청결 상태
2024년 4월에 5박 숙박함

4/10 - 별로예요

John Kenneth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This was our second visit. Food was not as great as the previous trip. No menu changes at the Fine Dining Restaurants in over a year that we could tell which was a bit disappointing. Several women observed topless which my understanding is not allowed. Smoking on the beach by others was bothersome to most people. Too many chairs around pool are "saved" all day with none ever showing up to use them making it difficult to find one. The worst event / occurrence was my donner at the Japanese Restaurant. My dish came with something "moving" in it and it grossed us all out (Party of 7 on our trip). One of the workers came over to reassure me that "it was normal" to have that and that it was a decoration piece not to be eaten.... That made no sense at all as there was no mention on the menu nor by the wait staff "not to eat the so-called decoration". I would have rated our experience lower but giving this resort the benefit of the doubt. I don't think we will be coming back to this particular RIU resort.
2024년 5월에 5박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 5월 9일
Dear John Kenneth,Thank you very much for staying at Riu and for sharing your feedback with us.As service is one of the key values of our company and we strive to make every effort to exceed all of our guests’ expectations, we are truly saddened to find that you weren't fully satisfied with your recent experience. We assure you that these are not the standards that are reflective of the hotel.Your concerns will be forwarded to corresponding departments with the purpose of improving and we really hope that you allow us a chance to welcome you again soon and share a more enjoyable experience.With our best wishes we remain,Hotel Riu Palace Riviera MayaOnline Reputation Manager

10/10 - 훌륭해요

William

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
RIU Palace is a top notch Inclusive Hotel! Can't say for sure could be considered the Best hotel in Playa del Carmen ! I'd give the staff 10 stars if it was an option! Cleanliness is superb! Pools and beach are incredible and well maintained! The food overall is 8/10 it needs more variety day to day ! Already booked another 10 days January 2025 !
2024년 4월에 2박 숙박함
답변 제공: Hotel Riu Palace Riviera Maya 님, 2024년 5월 13일
Dear William,We are so grateful to read that you gave us the opportunity to prove that all the positive reviews that we have, are based on the reality of our hotel and the result of the work of our lovely staff.Wishing to host you again very soon!Kindest wishes, William,Hotel Riu Palace Riviera MayaOnline Reputation Manager

10/10 - 훌륭해요

Chris

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Top Quality in cleanliness, amenities and the STAFF was incredible. Everything within their control was top notch.
2024년 5월에 5박 숙박함
답변 제공: Hotel Riu Palace Riviera Maya 님, 2024년 5월 15일
Dear Chris,We count ourselves lucky for our lovely guests. Thank you very much for staying with us. We are very happy to read you had a nice time.We cannot thank you enough for your positive ratings.Looking forward to welcoming you again soon, Chris!Kindest wishes,Hotel Riu Palace Riviera MayaOnline Reputation Manager

8/10 - 좋아요

Safet

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great service specially cleaning all resorts .
2024년 4월에 7박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 5월 9일
Dear Safet,Thank you very much for your review, as the opinion of our guests is very important to us.We are very pleased to hear that you enjoyed your stay with us and we sincerely hope to welcome you again soon in one of our facilities.Yours faithfully,Hotel Riu Palace Riviera MayaOnline Reputation Manager

10/10 - 훌륭해요

Amanda Marie

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the all inclusive resort and easy access to the beach. Would definitely recommend this resort to family and friends. We will be returning in the future!!
2024년 5월에 5박 숙박함

10/10 - 훌륭해요

Brittany

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were extremely friendly and helpful. The location of the property was convenient to accessing things. I really liked the towel animals left in my room everyday. The only thing that was just okay was the food. Sometimes it was bland, but overall the options available were amazing.
2024년 5월에 5박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 5월 13일
Dear Brittany,Thank you for taking the time to write a review of our hotel. It was our pleasure hosting you and we are looking forward to welcoming you again very soon!We wish you all the best,Hotel Riu Palace Riviera MayaOnline Reputation Manager

10/10 - 훌륭해요

Mark

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good value
2024년 5월에 3박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 5월 9일
Dear Mark,Thank you for taking the time to give us your valued feedback following your stay at our hotel. We look forward to sharing another great experience with you soon. Have a lovely day. Hotel Riu Palace Riviera MayaOnline Reputation Manager

10/10 - 훌륭해요

Aisling

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was awesome.
2024년 4월에 10박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 5월 9일
Dear Aisling,We are very pleased to hear that we lived up to your wishes in terms of the points you have made.We hope that you will come back to enjoy your stay with us very soon.We look forward to welcoming you!Yours faithfully,Hotel Riu Palace Riviera MayaOnline Reputation Manager

10/10 - 훌륭해요

Victor

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 7박 숙박함

6/10 - 괜찮아요

Xochitl 님, lockport

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Pool tables by lounge chairs are dirty. No vip was given to us and we booked thru Expedia. Average room.
2024년 4월에 7박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 5월 7일
Dear Xochitl,Thank you for your comment,We are sorry that you did not leave completely satisfied with our services.On the other hand, if you consider that there was any problem with your reservation, please allow us to tell you that, with the information you provide us and, through this channel, it is not possible for us to assist you.Therefore, we suggest that you contact the channel through which you formalized your reservation.Let us inform you that we have recorded your observations and will share them with the appropriate departments to continue perfecting our services day by day.We would like you to give us the opportunity to welcome you again in one of our facilities and, thus, be able to present to you the wonderful experience that we are used to offering 100% satisfactory.Yours faithfully,Hotel Riu Palace Riviera MayaOnline Reputation Manager

10/10 - 훌륭해요

Ramon 님, San Luis Potosi

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel and the staff were great, the property was well maintained and the staff were always kind to help us. The restaurants had delicious food and no wait time. We will be back later this year.
2024년 4월에 4박 숙박함
답변 제공: Hotel Riu Palace Riviera Maya 님, 2024년 5월 9일
Dear Ramón,We wish to thank you on behalf of all our staff team for your fantastic review and for being a lovely guest.Our best reward is learning you enjoyed your holiday.We will receive you with open arms, Ramón.And we wish you, all the best.Loving Regards,Hotel Riu Palace Riviera MayaOnline Reputation Manager

10/10 - 훌륭해요

OKSANA

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
the customer service staff are such friendly, kind, hardworking people. Always ready to help us and make sure you have a good time. the only thing i don't like is the store under the hotel, some kind of pharmacy, the prices in this store are not even equal to the prices in the US. it just reaps unreasonable prices.
2024년 4월에 6박 숙박함
답변 제공: Hotel Riu Palace Riviera Maya Online Reputation Ma 님, 2024년 5월 8일
Dear Oksna,It is very gratifying to read you enjoyed your holiday.Please allow us to explain that the shop is not run by Riu. We will share your impression.It would be nice to be able to welcome you again soon.Wishing you a brilliant day!Kindest Greetings!Hotel Riu Palace Riviera MayaOnline Reputation Manager

10/10 - 훌륭해요

Deisy

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Is the best hotel so far
2024년 4월에 6박 숙박함
답변 제공: Hotel Riu Palace Riviera Maya 님, 2024년 5월 9일
Dear Deisy,Your compliment is very much appreciated, our reward is your kind review with the confirmation of a job well done. Thank you very much!We will continue to work in order to improve our services, we would love to welcome you again soon.And we wish you a lovely day, Deisy!Kindest wishes,Hotel Riu Palace Riviera MayaOnline Reputation Manager

8/10 - 좋아요

Joy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love the staff they were very friendly and helpful. I don’t like that the guest get up early and leave all there towels in all the chairs and aren’t anywhere around the pool area. They are holding their spot for the day and they’re not even around. I think I would have had a better experience if the resort makes people move after 2-3 hours. I watched four people put towels down then walk to the buffet. They didn’t come back for two hours. That’s unfair to guess that would have just been in the pool area for that amount of time or less. This happened to me at the Montego Bay RIU as well.
2024년 4월에 4박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 5월 8일
Dear Joy,we appreciate you taking the time to share your great review here! We are happy to know that overall you were pleased with our service. We look forward to hosting you again in the near future. We wish you all the best, Hotel Riu Palace Riviera MayaOnline Reputation Manager