“I couldn't even get into my room. I arrived at 6 p.m. signed in through the computer system and was told by the computer that my room was not ready. I called for assistance and the person on the phone said that the only person that can help you is the staff at the front desk. Guess what, there was no staff at the front desk for the entire hour I was there and other people staying there said they had never seen staff at the front desk. I never got into my room and I had to book a room 40 minutes...
“I couldn't even get into my room. I arrived at 6 p.m. signed in through the computer system and was told by the computer that my room was not ready. I called for assistance and the person on the phone said that the only person that can help you is the staff at the front desk. Guess what, there was no staff at the front desk for the entire hour I was there and other people staying there said they had never seen staff at the front desk. I never got into my room and I had to book a room 40 minutes...
Michael